1,441 Desktop Support jobs in Indonesia

• Handle Tier 1/2 support via phone, email, and onsite assistance.
• Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony.
• Install, configure, and re-image PCs/laptops and peripheral devices.
• Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
• Support video/audio/web conferencing (Teams, Webex, Zoom).
• Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
• Perform asset management: assist with recording, tracking, and maintaining IT inventory.
• Provide support for internal and external meetings, including after-hours support when required.
• Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.

Education:

• Bachelor's degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service/support within a Microsoft environment,
  
  or
• Diploma (D3) with at least 6 years of experience in the same field.

Technical Skills:

• Mandatory fluent in English (Written and Verbal).
• Willing to work on shifts.
• Minimum 2 years' experience using ITSM/Helpdesk tools (e.g., ServiceNow).
• At least 2 years' experience supporting international organizations with 200+ users.
• At least 2 years' experience operating video conferencing equipment and IP telephony.
• Hands-on troubleshooting with Windows 11, Microsoft 365, SharePoint, Outlook, Apple iOS, Remote Access/VPN, and Virus Scanning.
• Preferred certification: Dell/Lenovo desktop product certification.

Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.

Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Experience in End User Support
• Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.
• Providing IT support on client site
• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing mobile devices
• Experience managing printer support
• Experience working in an ITIL environment
• Basic understanding of first-level application support
• Strong customer service mindset
• Conduct support operations with a global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Mac OS, Windows 7/8/10 & 11)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows and IOS (e.g. Windows 8, 10 & 11, MAC OS)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• Service Now or any ITIL framework ticketing tool experience
• CompTIA A+ Certification
• Excellent interpersonal and communication skills – in verbal and written English.
• Local language requirement based on service location: grade level C1.
• Experience in working in projects
• Experience in IT operations for Factory and Office environments
• Certifications Completed: Advantage – ITIL V3 or V4

Experience in a similar role

• 2+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

WE'RE HIRING A DESKTOP SUPPORT TECHNICIAN IN Cikarang, Indonesia
Location:
Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

Job Title:
Desktop Support Technician

Key Responsibilities

• Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.
• Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.
• Manage and accurately document all service requests and resolutions within the ticketing system.
• Provide basic support for Mac OS and mobile devices (iOS/Android).

Requirements
Candidate Requirements:

• Minimum 18 months of professional experience in a desktop support role.
• Proven hands-on experience with Windows OS, Active Directory, and MS Office 365.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).
• Excellent communication skills and a strong customer-service orientation.

Benefits

• Competitive Salary: We offer a attractive compensation package that rewards your skills and experience.
• Modern Workspace: Work in a state-of-the-art, comfortable, and well-equipped office designed for productivity and collaboration.
• International & Supportive Environment: Become part of a diverse, global team. We foster a culture of open communication, mentorship, and teamwork where everyone is valued.

Ready to apply? Please submit your resume.

Specific Requirements

1. S1 Communication Technology University is preferred
2. 1 or 2 years experienced in the IT Helpdesk/Support field
3. Able to collaborate and work in a team
4. Able to manage and arrange several priorities
5. Good analytical, verbal, and written communication skills
6. Basic knowledge of computer software and hardware
7. Knowledge of making IT reports

Job Descriptions

1. Provide daily technical support to users and ensure the smooth running of requests and reporting of IT problems from users.
2. Able to troubleshoot employees' working device (Laptop) problems.
3. Help solve problems from requests and problems reported.
4. Prepare daily and monthly reports related to helpdesk & support tickets.
5. Assist to provide evidence for audit requests.
6. Escalate to related internal IT team for requests/problem tickets.
7. Become an active and proactive IT helpdesk and support for work units that become Business Partners.
8. Complete all other forms of assignments given by the Head IT Operation Support relating to the implementation of the Bank's Operational IT Function.

Kualifikasi :

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang

Tanggung Jawab :

Memastikan penanganan komplain dari pelanggan terkait gangguan jaringan internet tertangani dengan baik sesuai dengan waktu yang ditentukan.

NEXA adalah perusahaan berkembang yang bergerak di bidang teknologi informasi di Kota Semarang. Sebagai
One Stop Solution ICT Service Provider
, NEXA menyediakan beragam layanan komprehensif untuk mendukung transformasi digital bisnis di Indonesia dengan teknologi generasi terbaru.

Produk dan solusi kami meliputi Nexa Tel, Nexa Apps, Nexa Data, Nexa Digital, dan Nexa Solution yang dirancang untuk membantu klien meningkatkan efisiensi, daya saing, dan kesiapan teknologi secara menyeluruh.

Mengapa Bergabung dengan NEXA?

• Budaya kerja kolaboratif yang mengutamakan komunikasi dan saling mendukung.
• Fokus pada pencapaian hasil terbaik dengan profesionalisme tinggi.
• Lingkungan kerja yang positif, inspiratif, dan terbuka terhadap ide baru.
• Kesempatan belajar dan pengembangan diri secara berkelanjutan.

Untuk info lebih lanjut,dapat kunjungi website kami

Kualifikasi :

• Fresh Graduate from S1 from Information Technology, Information System or other relevant major education
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills.

Job Desk :

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Assist with user account management (e.g., creation, password resets, access permissions).
• Install, and maintain desktop applications and operating systems (Windows/macOS).
• Document and track user requests and solutions in our ticketing system.
• Escalate complex issues to senior IT team members with detailed notes.
• Assist in setting up workstations for new employees.

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: 12-20 million IDR per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

• Monitor, diagnose, and troubleshoot network and server issues.

• Deploy and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Perform website and DNS administration tasks.

• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

• Exceptional critical, analytical, and strategic thinking.

• Strong command of the English language, with the ability to communicate effectively with US-based clients.

• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Experience with Microsoft O365 administration.

• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor's degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

• Competitive salary based on experience.

• Certification training opportunities.

• Health and dental insurance.

• Paid vacation.

• Simple IRA with employer match.