218 Director jobs in Indonesia

Our client, a prestigious catering and event management company renowned for its innovative culinary experiences, is seeking a visionary and highly skilled Executive Chef & Culinary Director to lead their creative endeavors. This is a fully remote position, allowing you to conceptualize and direct culinary operations from your home base while collaborating with a dynamic team and client base across various locations. The ideal candidate will possess an exceptional palate, a deep understanding of diverse cuisines, and a proven ability to translate culinary concepts into memorable dining experiences. You will be responsible for menu development, recipe creation, kitchen operations oversight (remotely managed), quality control, and talent development within the culinary department. Key Responsibilities:

• Conceptualize, develop, and refine innovative and high-quality menus for a diverse range of events and client needs, catering to various dietary preferences and requirements.
• Create and meticulously document standard recipes, ensuring consistency and quality in every dish.
• Oversee and guide remote kitchen teams to maintain exceptional standards of food preparation, presentation, and safety.
• Conduct virtual tastings and collaborate closely with clients to customize culinary offerings and ensure client satisfaction.
• Manage food costs, inventory, and procurement strategies to optimize profitability and minimize waste.
• Stay abreast of the latest culinary trends, techniques, and food innovations, integrating them into menu development and operational strategies.
• Train, mentor, and inspire junior chefs and culinary staff, fostering a culture of creativity, excellence, and continuous learning.
• Ensure compliance with all health, safety, and sanitation regulations in all aspects of food preparation and handling.
• Collaborate with the event planning and sales teams to provide expert culinary input and support for proposals and client consultations.
• Contribute to the overall brand reputation and strategic direction of the company's culinary offerings.

Requirements:

• Extensive experience as an Executive Chef or Senior Sous Chef, with a strong portfolio showcasing creative menu development and culinary innovation.
• Formal culinary education from a recognized institution is highly preferred.
• In-depth knowledge of a wide range of international cuisines and dietary needs (e.g., vegan, gluten-free, allergies).
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote team effectively.
• Strong understanding of food costing, inventory management, and supply chain principles.
• Proficiency in virtual collaboration tools and technology is essential.
• A passion for food, creativity, and delivering exceptional dining experiences.
• Fluency in English is required; additional languages are a plus.

This role offers a unique opportunity for a passionate culinary leader to make a significant impact on a global scale, unbound by traditional office limitations.

FleishmanHillard is part of the world's largest communications agencies, bringing clients fresh thinking, strategic expertise and creative power for authentic, break-through communications. FleishmanHillard expanded through pure organic growth into a portfolio of branded specialties offering full-service communications consulting to foreign and domestic MNCs and governmental organizations.
**The opportunity**
FleishmanHillard's Jakarta office has an opportunity for an Account Director to join our growing Corporate practice. With deep experience in Corporate Communications, you will be a senior player in a driven and experienced corporate team on end-to-end communications strategies for our clientele, consisting of global blue-chip brands across a wide range of sectors, from corporate to listed firms across all industries looking for tier 1 servicing and consulting.
**What You'll Do**
+ Client service lead for a wide range of corporate clients
+ Develop compelling and strategic B2B and reputation building public relations programs;
+ Ensure that clients' strategic business objectives are met;
+ Develop and edit high quality written materials for clients and press
+ Project Management; manage projects by setting priorities and maintaining deadlines;
+ Build relationships with regional and national media;
+ Lead and coordinate regional projects with other offices in Asia;
+ Lead your account team, taking ownership of career development for juniors;
+ Support the practice lead on business development, actively sourcing for new opportunities, organically growing your clients and leading proposal development and pitches.
**What you'll need**
+ At least eight (8) years of experience in an agency or corporate communications department; working for or with government organisations, including corporate profiling, brand and reputation management, public affairs, and/or crisis handling experience;
+ Possess a vision, strategy, and track record of winning new business and growing client relationships
+ Ability to build and lead teams that work collaboratively to serve clients at many levels of corporate leadership - e.g., CEOs, CFOs, chief communicators, general counsels, and others;
+ Experience in management of programs targeting specific audiences and communicating a client story or message;
+ Understanding of effective, research-based message development that compels investors and other audiences to understand a company's position;
+ Broad understanding of general business trends and an ability to consult knowledgeably with senior executives on a broad range of communications topics;
+ Advanced knowledge of national news and social media, with well-developed skills in building and maintaining relationships;
+ Credentials as a thought leader and enthusiastic practitioner who follows trends and best practices in public relations;
+ Possess advanced communication and presentation skills
**About FleishmanHillard**
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021, 022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year - The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and 2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at Omnicom PR Group (OPRG)**
Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC). .
FleishmanHillard is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.

Our client is seeking an innovative and visionary Creative Director to lead their artistic vision and strategic creative direction. This role offers a hybrid work arrangement, blending remote flexibility with in-office collaboration. The ideal candidate will have a profound passion for arts and entertainment, coupled with a strong understanding of branding, marketing, and visual storytelling. You will be responsible for developing and executing creative strategies that align with the company's objectives and resonate with target audiences. This includes overseeing the conceptualization and production of all creative assets across various platforms, from digital media to print and live events. You will lead and inspire a team of designers, copywriters, and other creative professionals, fostering an environment of creativity, excellence, and continuous improvement.

Key responsibilities include:

• Developing and implementing overarching creative strategies and concepts.
• Leading brainstorming sessions and conceptualizing innovative campaigns and projects.
• Managing and mentoring the creative team, providing constructive feedback and guidance.
• Ensuring brand consistency and quality across all creative outputs.
• Collaborating with marketing, product, and other departments to achieve business goals.
• Overseeing the production process from concept to final delivery.
• Managing creative budgets and timelines effectively.
• Staying current with industry trends, emerging technologies, and best practices in creative arts and marketing.
• Presenting creative concepts and strategies to stakeholders and leadership.
• Driving innovation and pushing creative boundaries to elevate the brand.

A Bachelor's degree in Fine Arts, Graphic Design, Marketing, or a related field is required, along with 8+ years of experience in a creative leadership role, preferably within the arts and entertainment sector. A strong portfolio showcasing a diverse range of creative work and successful campaigns is essential. Excellent leadership, communication, and presentation skills are a must. Experience with various creative software and digital platforms is expected. This hybrid role in Balikpapan, East Kalimantan, ID presents an exciting opportunity to shape the creative future of a growing organization.

Our client, a prominent organization within its sector, is seeking a seasoned and strategic Operations Director to lead their operations. This role is based in our office located in Semarang, Central Java, ID , and requires your full-time commitment. You will be responsible for overseeing all operational functions, ensuring efficiency, productivity, and quality across the organization. The ideal candidate will possess extensive leadership experience, a deep understanding of operational management principles, and a proven ability to drive continuous improvement. You will manage budgets, optimize resource allocation, implement best practices, and ensure compliance with industry regulations. This position demands exceptional strategic planning, problem-solving, and team leadership skills. You will work closely with senior management to develop and execute operational strategies that align with the company's overall vision and growth objectives. A strong focus on performance metrics, cost reduction, and service excellence is paramount.

Responsibilities:

• Develop and execute strategic operational plans to achieve organizational objectives.
• Oversee day-to-day operations, ensuring efficiency, quality, and cost-effectiveness.
• Manage and optimize resource allocation, including personnel, equipment, and budget.
• Implement and monitor key performance indicators (KPIs) to track operational success.
• Drive continuous improvement initiatives across all operational areas.
• Ensure compliance with all relevant regulations, industry standards, and company policies.
• Lead, mentor, and develop operational teams to foster a high-performance culture.
• Manage vendor relationships and supply chain operations.
• Identify and implement new technologies and processes to enhance operational efficiency.
• Collaborate with other department heads to ensure seamless integration of operations with other business functions.
• Prepare regular operational reports for senior management.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; Master's degree preferred.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing complex operations and driving significant improvements.
• Strong understanding of operational best practices, lean methodologies, and process optimization.
• Excellent leadership, strategic planning, and decision-making skills.
• Demonstrated financial acumen and experience managing large budgets.
• Exceptional communication, negotiation, and interpersonal abilities.
• Proficiency in using operational management software and ERP systems.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving and analytical skills.

This is a crucial leadership role within our client's organization in Semarang, Central Java, ID . If you are a visionary leader with a passion for operational excellence, we invite you to apply.

Our client is seeking a seasoned and strategic Operations Director to lead and oversee all operational aspects of the company. This is a crucial on-site leadership role responsible for driving operational excellence, efficiency, and profitability. The ideal candidate will possess a strong track record in managing complex operations, developing and implementing strategic initiatives, and leading high-performing teams. You will be instrumental in optimizing processes, managing resources, and ensuring the delivery of high-quality products or services. This role requires exceptional leadership qualities, a deep understanding of business operations, and the ability to foster a culture of continuous improvement and accountability.

Key Responsibilities:

• Develop and execute the company's operational strategy to align with overall business objectives.
• Oversee daily operations across various departments, ensuring efficiency and productivity.
• Manage budgets, resources, and P&L for operational activities.
• Lead, mentor, and develop a team of operational managers and staff.
• Implement and improve operational processes, policies, and procedures.
• Drive initiatives for continuous improvement, cost reduction, and quality enhancement.
• Ensure compliance with all relevant regulations and industry standards.
• Monitor key operational performance indicators (KPIs) and implement corrective actions as needed.
• Oversee supply chain management, procurement, and logistics.
• Foster strong relationships with internal and external stakeholders.
• Manage risk and develop contingency plans for operational disruptions.
• Champion a culture of safety, innovation, and employee engagement.
• Evaluate and implement new technologies to enhance operational capabilities.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree or MBA preferred.
• 10+ years of progressive experience in operations management, with at least 5 years in a director-level role.
• Proven experience in developing and executing successful operational strategies.
• Demonstrated ability to lead and manage diverse teams effectively.
• Strong financial acumen and experience managing P&L.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Experience in managing supply chains and logistics.
• Proficiency in relevant business software and operational tools.
• Ability to work collaboratively across departments and influence stakeholders.
• Strong understanding of market dynamics and competitive landscape.

This is a significant leadership opportunity to drive operational success and growth for our client. Join a committed team focused on achieving excellence. This role is based in Makassar, South Sulawesi, ID .

Our client is a prestigious arts organization seeking an experienced and visionary Artistic Director to oversee and shape its creative programming. This position requires a strong presence and deep engagement within the arts community. You will be responsible for developing and implementing the artistic vision and strategy for the organization, including curating performances, exhibitions, and events. Your role will involve identifying emerging talent, fostering collaborations with artists and institutions, and ensuring the artistic integrity and quality of all productions. You will manage budgets for artistic programming, oversee artistic staff, and contribute to fundraising and marketing efforts from an artistic perspective. The ideal candidate will have a proven track record in artistic leadership within a relevant field (e.g., theatre, dance, music, visual arts), exceptional curatorial skills, and a broad understanding of the contemporary arts landscape. Strong leadership, communication, and interpersonal skills are essential for managing diverse teams and engaging with stakeholders. Experience in strategic planning and program development is highly desirable. This role requires a hands-on approach and a commitment to being present at events and rehearsals. While some administrative tasks may offer flexibility, the core responsibilities necessitate on-site presence within Semarang, Central Java, ID . We are looking for an individual who is passionate about the arts, driven by innovation, and committed to enriching the cultural fabric of the community.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members' trainings. He / she ensures the highest levels of customer satisfaction.
**What will I be doing?**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
+ Train and implement Hilton standards and related departmental regulations.
+ Conduct routine inspections of all areas of the hotel to ensure that the hotel's hardware and software are in optimum condition.
+ Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
+ Manage all direct reports professionally, encouraging good teamwork and operations.
+ Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
+ Conduct regular Operations meetings including all direct reports.
+ Supervise team members' performance and grooming daily.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
+ Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions related to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ Acting deputy in the General Manager's absence.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 3 years of relevant experience.
+ Experienced in the Hospitality, Travel or Leisure industry management.
+ Proficient in English and Chinese to meet business needs.
+ Proficient in Microsoft Office.
+ Strong commercial acumen.
+ Resourceful, creative and able to maintain flexibility.
+ Experience in F&B and Rooms Management preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BWZZ_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**Skills and Knowledge**
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Management of Financial Resources** - Determining how money will be spent to get the work done, and accounting for these expenditures.
- **Administration and Management -** Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- **Applied Business Knowledge** - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
- **Management of Material Resources** - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Food and Beverage/Culinary Goals**
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Strives to improve service performance.
**Developing and Maintaining Budgets**
- Develops and manages Food and Beverage budget.
- Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
**Leading Food and Beverage/Culinary Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Empowers employees to provide excellent guest service.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
- Brings issues to the attention of Human Resources as necessary.
- Ensures employees are treated fairly and equitably.
- Coaches team by providing specific feedback to improve performance.
**Additional Responsibilities**
- Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Riau Islands, Indonesia, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.