125 Director Of Operations jobs in Indonesia
Director of Operations
Surabaya, East Java
Hilton
Posted 6 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members' trainings. He / she ensures the highest levels of customer satisfaction.
**What will I be doing?**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
+ Train and implement Hilton standards and related departmental regulations.
+ Conduct routine inspections of all areas of the hotel to ensure that the hotel's hardware and software are in optimum condition.
+ Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
+ Manage all direct reports professionally, encouraging good teamwork and operations.
+ Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
+ Conduct regular Operations meetings including all direct reports.
+ Supervise team members' performance and grooming daily.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
+ Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions related to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ Acting deputy in the General Manager's absence.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 3 years of relevant experience.
+ Experienced in the Hospitality, Travel or Leisure industry management.
+ Proficient in English and Chinese to meet business needs.
+ Proficient in Microsoft Office.
+ Strong commercial acumen.
+ Resourceful, creative and able to maintain flexibility.
+ Experience in F&B and Rooms Management preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BWZZ_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members' trainings. He / she ensures the highest levels of customer satisfaction.
**What will I be doing?**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
+ Train and implement Hilton standards and related departmental regulations.
+ Conduct routine inspections of all areas of the hotel to ensure that the hotel's hardware and software are in optimum condition.
+ Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
+ Manage all direct reports professionally, encouraging good teamwork and operations.
+ Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
+ Conduct regular Operations meetings including all direct reports.
+ Supervise team members' performance and grooming daily.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
+ Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions related to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ Acting deputy in the General Manager's absence.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 3 years of relevant experience.
+ Experienced in the Hospitality, Travel or Leisure industry management.
+ Proficient in English and Chinese to meet business needs.
+ Proficient in Microsoft Office.
+ Strong commercial acumen.
+ Resourceful, creative and able to maintain flexibility.
+ Experience in F&B and Rooms Management preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BWZZ_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Director of Operations
Marriott
Posted 7 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Riau Islands, Indonesia, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Riau Islands, Indonesia, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Director of Operations
Marriott
Posted 20 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Bali - Seminyak, Jl. Petitenget, Seminyak, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Bali - Seminyak, Jl. Petitenget, Seminyak, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Director of Operations
16112 Bogor, West Java
IDR20000000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding logistics and supply chain company, is seeking a seasoned and strategic Director of Operations to oversee and optimize their extensive network. This is a critical on-site leadership role based in Bogor, demanding a hands-on approach to managing daily operations, ensuring efficiency, and driving continuous improvement across all functional areas. You will be responsible for developing and implementing operational strategies, managing budgets, leading diverse teams, and fostering a culture of excellence and safety. The ideal candidate possesses a deep understanding of supply chain management, exceptional leadership capabilities, and a proven track record of achieving significant operational gains. You will work closely with senior management to align operational goals with the company’s overarching business strategy, ensuring seamless execution and exceeding customer expectations.
Responsibilities:
Responsibilities:
- Oversee all aspects of daily operations, including warehouse management, inventory control, transportation, and fleet management.
- Develop and execute strategic operational plans to enhance efficiency, reduce costs, and improve service quality.
- Manage and mentor operational teams, fostering a positive and high-performance work environment.
- Implement and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
- Ensure compliance with all relevant safety regulations, industry standards, and company policies.
- Manage operational budgets, resource allocation, and P&L responsibilities.
- Identify and implement process improvements and technological advancements to optimize operations.
- Collaborate with other departments, such as sales, procurement, and customer service, to ensure seamless workflow and customer satisfaction.
- Lead problem-solving initiatives to address operational challenges and disruptions.
- Develop and maintain strong relationships with key vendors and logistics partners.
- Drive a culture of continuous improvement and operational excellence.
- Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field. Master's degree preferred.
- Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role within the logistics or supply chain industry.
- Proven expertise in warehouse operations, inventory management, transportation, and fleet management.
- Demonstrated success in developing and implementing operational strategies that drive efficiency and cost reduction.
- Strong leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in supply chain management software and ERP systems.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Knowledge of Lean Six Sigma or other process improvement methodologies is a plus.
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3
Director of Operations
90111 Makassar, South Sulawesi
IDR35000000 Annually
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Our client, a leading diversified manufacturing company with a strong presence in Southeast Asia, is seeking an experienced and strategic Director of Operations to oversee their extensive facilities in Makassar, South Sulawesi, ID . This critical role will be responsible for driving operational excellence, optimizing production processes, and ensuring the highest standards of quality, safety, and efficiency across multiple sites. The ideal candidate will possess a deep understanding of manufacturing operations, supply chain management, and lean principles, coupled with strong leadership and change management skills. Responsibilities:
- Develop and implement comprehensive operational strategies to align with company goals.
- Oversee all aspects of plant operations, including production planning, manufacturing, quality control, maintenance, and logistics.
- Drive continuous improvement initiatives using Lean Manufacturing, Six Sigma, and other methodologies to enhance efficiency and reduce costs.
- Manage and optimize the supply chain, ensuring timely and cost-effective procurement of materials and delivery of finished goods.
- Implement and enforce stringent safety protocols and environmental compliance measures.
- Develop and manage operational budgets, ensuring financial targets are met.
- Lead, mentor, and develop a high-performing team of operations managers and staff.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Foster a culture of operational excellence, innovation, and employee engagement.
- Collaborate with other departments, including sales, R&D, and finance, to ensure seamless operations.
- Bachelor's degree in Engineering, Business Administration, or a related field. A Master's degree or MBA is highly preferred.
- Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role within the manufacturing sector.
- Proven track record of successfully managing large-scale manufacturing operations and driving significant operational improvements.
- Expertise in Lean Manufacturing, Six Sigma, and supply chain optimization.
- Strong financial acumen and experience in budget management.
- Excellent leadership, team-building, and communication skills.
- Demonstrated ability to manage change effectively in a complex organizational environment.
- Experience in quality management systems (e.g., ISO 9001).
- Proficiency in ERP systems and manufacturing execution systems (MES).
- Must be willing to relocate or be based in the Makassar, South Sulawesi, ID region.
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4
Director of Operations
35111 Bandar Lampung, Lampung
IDR700 Annually
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Our client, a fast-paced e-commerce startup poised for significant growth, is seeking a seasoned Director of Operations to lead their strategic initiatives within a fully remote capacity. This executive-level position requires a visionary leader with a proven ability to optimize operational efficiency, drive scalability, and manage complex supply chains. The Director of Operations will be responsible for overseeing all aspects of the company's operational functions, including logistics, inventory management, customer service, and process improvement, from a remote-first perspective. You will develop and implement operational strategies that align with the company's overall business goals, ensuring seamless execution and maximum profitability. Key responsibilities include analyzing operational data to identify areas for improvement, implementing best practices, and managing budgets effectively.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, or a related field, with a minimum of 10 years of progressive experience in operations management, preferably within the tech or e-commerce sector. Demonstrated success in leading and motivating remote teams, coupled with exceptional strategic thinking and problem-solving skills, is crucial. You must be adept at managing multiple priorities in a dynamic environment and possess strong financial acumen. The ability to foster a culture of continuous improvement and innovation is essential. This role demands excellent leadership qualities, outstanding communication skills, and the capacity to influence stakeholders at all levels. Join our client's ambitious team and play a critical role in scaling their operations globally, all from your chosen remote location. We are looking for a transformative leader who can bring a strategic vision and operational excellence to a thriving digital business. This is an unparalleled opportunity to shape the future of a rapidly expanding company and redefine operational success in the remote work era. The compensation package is highly competitive and commensurate with experience.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, or a related field, with a minimum of 10 years of progressive experience in operations management, preferably within the tech or e-commerce sector. Demonstrated success in leading and motivating remote teams, coupled with exceptional strategic thinking and problem-solving skills, is crucial. You must be adept at managing multiple priorities in a dynamic environment and possess strong financial acumen. The ability to foster a culture of continuous improvement and innovation is essential. This role demands excellent leadership qualities, outstanding communication skills, and the capacity to influence stakeholders at all levels. Join our client's ambitious team and play a critical role in scaling their operations globally, all from your chosen remote location. We are looking for a transformative leader who can bring a strategic vision and operational excellence to a thriving digital business. This is an unparalleled opportunity to shape the future of a rapidly expanding company and redefine operational success in the remote work era. The compensation package is highly competitive and commensurate with experience.
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5
Director of Operations
10110 Jakarta Pusat, Jakarta
IDR25000000 month
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Our client is looking for a visionary and strategic Director of Operations to lead and optimize all aspects of their operational functions in a fully remote capacity. This senior leadership role requires a proven ability to drive efficiency, implement best practices, and manage complex, geographically dispersed teams. The Director of Operations will be instrumental in developing and executing operational strategies that align with the company's long-term goals, ensuring seamless execution of projects and services, and fostering a culture of continuous improvement. The ideal candidate possesses strong leadership qualities, exceptional problem-solving skills, and a deep understanding of operational management principles.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance efficiency, productivity, and profitability across the organization.
- Oversee daily operations, ensuring smooth workflow and timely delivery of products/services.
- Establish and monitor key performance indicators (KPIs) for operational performance and implement corrective actions as needed.
- Lead, mentor, and develop a high-performing team of operational managers and staff in a remote environment.
- Drive process improvements and implement best practices to optimize operational workflows.
- Manage budgets, resources, and vendor relationships to ensure cost-effectiveness and quality.
- Ensure compliance with all relevant regulations and industry standards.
- Collaborate with other departments to align operational plans with overall business strategy.
- Identify and mitigate operational risks.
- Foster a culture of innovation, accountability, and continuous improvement.
- Utilize technology and data analytics to drive operational decision-making.
- Manage strategic projects from inception to completion.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree or MBA preferred.
- 10+ years of progressive experience in operations management, with a significant portion in leadership roles.
- Demonstrated success in improving operational efficiency and reducing costs.
- Strong understanding of project management methodologies.
- Exceptional leadership, team-building, and people management skills, particularly in managing remote teams.
- Excellent strategic thinking, analytical, and problem-solving abilities.
- Proficiency in operational software and analytics tools.
- Outstanding communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, and remote work environment.
- Experience in (mention relevant industry, e.g., technology, logistics, services) is highly desirable.
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6
Director of Operations
10220 Jakarta Pusat, Jakarta
IDR25000000 Annually
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Our client is looking for a highly strategic and experienced Director of Operations to lead and optimize their global operational functions from a fully remote standpoint. This senior leadership role demands a visionary individual who can drive efficiency, scalability, and excellence across all operational departments. You will be responsible for developing and implementing operational strategies that align with the company's long-term goals, including managing budgets, streamlining processes, and enhancing overall productivity. Key areas of focus will include supply chain management, logistics, quality assurance, and customer service, ensuring seamless integration and performance. The ideal candidate will possess a proven track record of success in managing complex operations in a remote-first or distributed environment, demonstrating strong leadership, analytical, and problem-solving capabilities. You should be adept at leveraging technology and data analytics to drive informed decision-making and foster continuous improvement. Excellent communication and interpersonal skills are crucial for collaborating effectively with cross-functional teams, senior management, and external partners across different time zones. We are seeking an individual who can inspire and motivate teams, build robust operational frameworks, and navigate challenging business landscapes with agility. This is a unique opportunity to shape the operational future of a forward-thinking organization and contribute to its sustained growth and success, offering the ultimate flexibility and autonomy of a remote role.
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7
Process Improvement Engineer
29431 Batam, Riau Islands
IDR18000000 Annually
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Our client is looking for a highly analytical and innovative Process Improvement Engineer to optimize their operational efficiency and product quality. This hybrid role requires a strong understanding of industrial engineering principles, lean manufacturing, and continuous improvement methodologies. You will be responsible for identifying bottlenecks, analyzing workflows, and implementing solutions that enhance productivity, reduce waste, and improve overall performance. Your expertise will be crucial in driving a culture of operational excellence.
Key Responsibilities:
This role offers a blend of on-site analysis and off-site strategic planning, allowing for flexibility while ensuring direct engagement with operational realities. You will be based in **Batam, Riau Islands, ID**, with an expectation to spend significant time on the production floor understanding firsthand the processes you aim to improve. The ideal candidate is a problem-solver with excellent analytical and critical thinking skills. Strong communication and interpersonal skills are essential for collaborating with diverse teams and presenting findings. Experience with process simulation software, statistical analysis tools, and project management is highly desirable. Our client is committed to innovation and operational excellence, making this a challenging and rewarding opportunity. The focus will be on your ability to drive measurable improvements and contribute to the company's bottom line through optimized processes. You will be expected to take initiative and lead change effectively. The capacity to translate complex technical analyses into actionable business strategies is paramount.
Qualifications:
Key Responsibilities:
- Analyze existing manufacturing and operational processes to identify areas for improvement and optimization.
- Develop and implement strategies for process enhancement using methodologies such as Lean, Six Sigma, and Kaizen.
- Design and conduct experiments to test and validate proposed process changes.
- Utilize data analysis tools and techniques to measure process performance, identify root causes of inefficiencies, and track improvements.
- Develop standard operating procedures (SOPs) and work instructions to document optimized processes.
- Collaborate with cross-functional teams, including production, quality control, and management, to implement process changes.
- Train and mentor operational staff on new processes, tools, and continuous improvement initiatives.
- Develop project plans, manage timelines, and ensure the successful execution of improvement projects.
- Monitor key performance indicators (KPIs) and report on the impact of process improvements.
- Identify opportunities for automation and the integration of new technologies to enhance efficiency.
- Champion a culture of continuous improvement throughout the organization.
- Ensure compliance with safety regulations and quality standards in all process redesigns.
- Conduct value stream mapping and bottleneck analysis to streamline operations.
- Evaluate and recommend new equipment or technology to support process improvements.
- Stay current with industry best practices and emerging trends in industrial engineering and operations management.
This role offers a blend of on-site analysis and off-site strategic planning, allowing for flexibility while ensuring direct engagement with operational realities. You will be based in **Batam, Riau Islands, ID**, with an expectation to spend significant time on the production floor understanding firsthand the processes you aim to improve. The ideal candidate is a problem-solver with excellent analytical and critical thinking skills. Strong communication and interpersonal skills are essential for collaborating with diverse teams and presenting findings. Experience with process simulation software, statistical analysis tools, and project management is highly desirable. Our client is committed to innovation and operational excellence, making this a challenging and rewarding opportunity. The focus will be on your ability to drive measurable improvements and contribute to the company's bottom line through optimized processes. You will be expected to take initiative and lead change effectively. The capacity to translate complex technical analyses into actionable business strategies is paramount.
Qualifications:
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
- Minimum of 4 years of experience in process improvement, lean manufacturing, or industrial engineering roles.
- Proven experience with Lean Six Sigma methodologies (certification is a plus).
- Strong analytical, problem-solving, and quantitative skills.
- Proficiency in data analysis tools (e.g., Minitab, Excel) and process mapping software.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively both independently and as part of a cross-functional team.
- Experience with project management.
- Familiarity with manufacturing processes and operations.
- Ability to conduct on-site analysis and collaborate with floor staff.
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8
Process Improvement Engineer
90111 Makassar, South Sulawesi
IDR9 Annually
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Our client is seeking an innovative Process Improvement Engineer to join their esteemed team in Makassar, South Sulawesi, ID . This crucial role will focus on analyzing, designing, and implementing process improvements across various operational areas to enhance efficiency, reduce costs, and improve overall quality. The successful candidate will have a strong background in industrial engineering principles, lean manufacturing, and Six Sigma methodologies. Responsibilities include mapping current processes, identifying bottlenecks and inefficiencies, and developing data-driven solutions. You will collaborate with cross-functional teams to implement changes, monitor their effectiveness, and ensure sustainable improvements. The ability to conduct root cause analysis, develop performance metrics, and facilitate training sessions on new processes is essential. A keen eye for detail, strong analytical and problem-solving skills, and excellent communication abilities are required. You will be instrumental in driving a culture of continuous improvement within the organization. This position requires a hands-on approach, working closely with production and operational staff to understand challenges and implement practical solutions. Project management skills will be valuable as you oversee improvement initiatives from conception to completion. Experience in statistical process control (SPC) and the use of relevant software tools is a significant advantage. Our client is committed to fostering an environment where innovation thrives, and this role is central to that mission. The ideal candidate will be proactive, possess strong leadership potential, and be adept at influencing stakeholders at all levels. Opportunities for professional growth and development in process optimization techniques will be provided. Your contributions will directly impact the company's operational excellence and competitive edge in the market. Detailed documentation of all process analyses, proposed changes, and implemented solutions will be a key part of your responsibilities, ensuring knowledge transfer and continuous learning across the organization. You will also be responsible for benchmarking against industry best practices to identify areas for further enhancement.
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