2,369 Ecommerce Operations jobs in Indonesia

Position:
TikTok E-commerce Live Operations Specialist

Location:
RDTX Square & Tebet Office, Jakarta

Employment Type:
Full-Time (PKWTT)

About the Role

We are seeking a detail-oriented and motivated
Tiktok E-commerce Live Operations Specialist for our client
to manage and optimize livestream selling sessions across TikTok, Shopee, and other social commerce platforms. This role is critical in ensuring seamless live shopping experiences, driving engagement, and supporting business growth.

Key Responsibilities:

• Manage day-to-day TikTok Shop operations, including product listing, pricing updates, and promotions.
• Set up and operate livestream sessions (camera, lighting, audio, broadcasting software).
• Partner with hosts/talents to deliver engaging livestream content.
• Monitor stream performance, troubleshoot technical issues, and manage on-screen visuals.
• Engage with live audiences by tracking comments, questions, and interactions.
• Prepare livestream line-ups and ensure product availability by collaborating with marketing, inventory, and fulfillment teams.
• Provide post-livestream reports and performance analysis.

Requirements:

• Bachelor's degree (S1) with up to 3 years of experience in e-commerce operations and/or livestreaming (TikTok Live, Handling Tiktok Ecommerce)
• English speaking skill (MUST HAVE)
• Hands-on experience with livestream tools and equipment (e.g., OBS, lighting, audio setup).
• Willing to work on rotating shifts, including evenings, weekends, and public holidays.
• Detail-oriented, reliable, and a strong team player.
• Basic editing or graphic design skills (Canva, Photoshop) are an advantage.

If you are passionate about
e-commerce and livestreaming
, we'd love to hear from you Please apply now and be part of our growing team.

Key Responsibilities

• Source and recruit TikTok Shop affiliate creators, with a focus on nano to mid-level creators active in content and commerce.
• Convert recruited creators into affiliates within the MCN/agency system.
• Guide creators through the TikTok Shop Affiliate registration and binding process.
• Build and manage onboarding groups for new affiliates to ensure smooth activation.
• Maintain a structured acquisition pipeline (contacted → confirmed → onboarded → active).
• Collaborate with Creator Managers to ensure quick activation of affiliates in campaigns.
• Support campaigns with additional affiliate supply during peak periods (e.g., payday, brand launches).
• Develop and implement strategies to maximize creator onboarding outcomes and optimize recruitment results.

Requirements

• Min. 1 years of experience in creator recruitment, affiliate programs, MCN/TAP, or influencer/affiliate agencies.
• Diploma or Bachelor's degree in Marketing, Business, Communications, E-commerce, or a related field.
• Strong networking skills with the ability to approach and convert nano–mid creators.
• Proven ability to manage acquisition pipelines and achieve monthly recruitment targets.
• Strong strategic and analytical mindset to optimize onboarding processes and campaign performance.
• Excellent communication and relationship-building skills.
• Passion for the creator economy, TikTok ecosystem, and e-commerce growth.

If you're interested in this position and think you're a good fit, we'd love to see your most recent CV. Please send your CV and portfolio to email: Thanks

Kualifikasi Umum:

• Pendidikan minimal S1 dari jurusan Manajemen, Marketing, Bisnis, Komunikasi, atau bidang terkait.
• Memiliki pengalaman minimal 3–5 tahun di bidang
  e-commerce, marketplace, atau digital commerce management
  .
• Memahami strategi penjualan digital dan roadmap pengembangan bisnis berbasis digital.
• Memiliki kemampuan analisis yang kuat terhadap tren pasar, perilaku konsumen, serta perkembangan teknologi digital.
• Berpengalaman mengelola platform e-commerce (website, marketplace, social commerce) termasuk order management, fulfillment, dan after sales service.
• Menguasai strategi digital marketing (SEO, SEM, Google Ads, Meta Ads, KOL, dan campaign performance).
• Terbiasa bekerja dengan data analitik dan mengukur performa digital (traffic, conversion rate, AOV, CAC, ROI).
• Mampu menyusun laporan performa mingguan dan bulanan serta memberikan insight untuk optimasi campaign dan pricing.
• Memiliki kemampuan leadership dan kolaborasi lintas departemen (IT, Finance, Supply Chain, Brand, dan Customer Service).
• Kreatif dan inovatif dalam mengembangkan program loyalitas, omnichannel integration, dan personalization.
• Memiliki komunikasi yang baik, orientasi hasil tinggi, dan terbiasa bekerja dalam lingkungan yang dinamis.

Keterampilan Teknis yang Diutamakan:

• Penguasaan tools seperti Google Analytics, Meta Business Suite, Data Studio, dan platform marketplace (Tokopedia, Shopee, Lazada, dll.).
• Kemampuan mengelola budget digital marketing serta melakukan evaluasi efektivitas kampanye.
• Pemahaman terkait customer journey dan UX e-commerce menjadi nilai tambah.
• Fasih menggunakan Excel/Google Sheet, presentasi, dan tools project management.

Tentang Kami

Didirikan pada tahun 1992, CV. Fenny Bersama adalah toko bahan dan perlengkapan kue pertama, terbesar, dan terlengkap di Denpasar, Bali. Kami menyediakan berbagai produk bahan dan perlengkapan kue untuk kebutuhan dapur dan usaha, baik secara retail maupun grosir. Mulai dari bahan pokok, bahan pelengkap, hiasan, kemasan, hingga peralatan masak dan memanggang kue seperti oven, mixer, dan lainnya. Kami berkomitmen untuk memberikan pelayanan terbaik dan terus berkembang bersama tim kami.

Kualifikasi & Pengalaman

• Gelar Sarjana di bidang Pemasaran, Media Digital, atau bidang terkait
• Pengalaman minimal 3 tahun dalam pemasaran digital.
• Pengalaman dalam mengembangkan dan melaksanakan kampanye pemasaran digital yang sukses melalui berbagai saluran, termasuk media sosial, email, SEO, SEM dan PPC.
• Memiliki kemampuan analitis dan berbasis data yang kuat, dengan kemampuan untuk menginterpretasikan data pelanggan dan tren pasar untuk menginformasikan strategi pemasaran digital yang sesuai.
• Kemampuan terbukti untuk tetap mengikuti tren pemasaran digital terbaru dan praktik terbaik, serta menerapkan pendekatan inovatif untuk meningkatkan keterlibatan dan penjualan.
• Kemampuan menggunakan alat dan platform pemasaran digital, seperti Google Analytics, Facebook Ads Manager, dan perangkat lunak pemasaran email
• Berpengalaman memimpin tim lintas fungsi, termasuk content creators, social media specialist, and e-commerce coordinators
• Berpengalaman merencanakan dan mengelola anggaran untuk kampanye pemasaran dan inisiatif digital
• Keterampilan komunikasi tertulis dan verbal yang sangat baik, dengan kemampuan untuk berkolaborasi secara efektif dengan tim lintas fungsi dan mengkomunikasikan informasi teknis yang kompleks kepada pemangku kepentingan non-teknis
• Berpengalaman di industri retail (makanan, baking, atau bidang terakit) menjadi nilai lebih.

Tugas & Tanggung Jawab

• Mengembangkan dan melaksanakan kampanye pemasaran digital terintegrasi melalui berbagai saluran, termasuk media sosial, email, optimisasi mesin pencari (SEO, SEM), dan iklan (PPC)
• Menganalisis dan menginterpretasikan data pelanggan serta tren pasar untuk menginformasikan strategi pemasaran digital dan mengoptimalkan kinerja promosi/kampanye.
• Bekerja sama dengan tim lintas fungsi, termasuk produk, pemasaran, dan penjualan, untuk memastikan keselarasan dengan tujuan bisnis secara keseluruhan
• Tetap mengikuti tren pemasaran digital terbaru dan praktik terbaik, serta menerapkan pendekatan inovatif untuk meningkatkan keterlibatan dan penjualan
• Memantau dan melaporkan kinerja kampanye pemasaran digital, memberikan wawasan dan rekomendasi untuk perbaikan berkelanjutan
• Mengelola keberadaan media sosial perusahaan, membuat dan menyusun konten yang menarik untuk membangun loyalitas merek dan memperkuat  perusahaan.
• Mengembangkan dan memelihara hubungan yang kuat dengan vendor dan mitra pemasaran digital untuk mengoptimalkan kinerja kampanye dan mengeksplorasi peluang baru

Benefit

• Gaji kompetitif sesuai dengan pengalaman dan kualifikasi.
• Tunjangan kesehatan dan kesejahteraan.
• Peluang pengembangan karir dan pelatihan profesional.
• Lingkungan kerja yang dinamis dan mendukung.

Tanggung Jawab Utama

• Memberikan dukungan pelanggan yang sangat baik melalui berbagai saluran digital
• Memproses pesanan pelanggan, menangani pertanyaan, dan memecahkan masalah dengan cepat dan efisien
• Menyediakan informasi produk dan mendukung inisiatif e-commerce perusahaan
• Mengumpulkan dan menganalisis umpan balik pelanggan untuk meningkatkan pengalaman pelanggan
• Membangun hubungan pelanggan yang kuat dan mempertahankan tingkat kepuasan yang tinggi
• Berkontribusi pada perbaikan berkelanjutan proses dan prosedur layanan pelanggan

Kualifikasi yang Dibutuhkan

• Pengalaman minimal 1 tahun dalam peran layanan pelanggan, preferably di industri e-commerce
• Terbuka untuk Freshgraduate
• Keterampilan komunikasi lisan dan tertulis yang sangat baik
• Kemampuan untuk bekerja di bawah tekanan dan memenuhi tenggat waktu yang ketat
• Pengetahuan atau minat yang kuat dalam teknologi dan e-commerce
• Berfokus pada pelanggan, berorientasi pada detail, dan memiliki keterampilan pemecahan masalah yang baik
• Bersedia bekerja dalam sistem shift termasuk akhir pekan dan hari libur
• Mahir mengetik dengan cepat dengan kecepatan 50 WPM, Akurasi 93%
• Tidak Sedang menempuh pendidikan lanjutan

• Manage day-to-day operations of the e-commerce website, ensuring smooth functionality and user experience.
• Oversee the entire order fulfillment process, from order placement to delivery.
• Implement and manage inventory management strategies to ensure optimal stock levels and minimize stockouts.
• Develop and refine customer service protocols to ensure high levels of customer satisfaction.
• Monitor website performance, sales data, and key e-commerce metrics, providing regular reports and insights.
• Collaborate with the marketing team on promotional campaigns and online advertising initiatives.
• Identify opportunities to improve website conversion rates and average order value.
• Manage relationships with third-party logistics providers and shipping partners.
• Ensure the accuracy and integrity of product listings, pricing, and promotions.
• Troubleshoot and resolve any operational issues that may arise.
• Stay current with e-commerce trends, best practices, and emerging technologies.
• Develop and implement strategies for scaling e-commerce operations.

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 4 years of experience in e-commerce operations management or a similar role.
• Proven experience managing online retail platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of order fulfillment, inventory management, and customer service best practices in an online context.
• Proficiency in e-commerce analytics tools (e.g., Google Analytics) and CRM systems.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote setting.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work independently and manage multiple priorities effectively.
• Experience with digital marketing and SEO is a plus.

Responsibilities

• Oversee and manage all digital sales platforms, including websites, mobile applications, and online marketplaces.
• Build and maintain strong partnerships with platform Relationship Managers (RMs) to secure visibility and campaign opportunities.
• Develop, prepare, and submit proposals for campaigns such as flash sales and special promotions.
• Plan, coordinate, and supervise live streaming sessions to drive customer engagement and sales.
• Collaborate with the marketing team to determine monthly product priorities for ads and live streaming content.
• Track, analyze, and optimize sales performance to ensure target achievement.
• Guarantee the accuracy and completeness of product details, pricing, PDP (Product Detail Page), stock levels, and promotional activities across all sales channels.

Requirements:

• Experienced in e-commerce/marketplace
• Familiar to handle online channel (marketplaces such as; Shopee, Tiktok, Tokopedia, Lazada, Blibli)
• Familiar with online business metrics, and able to analysis the data

About the company

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail.

Our first brand ''Somethinc'' was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with >1M social media followers. Our offline/online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.

Responsibilities:

• Analyze consumer buying patterns based on e-commerce sales big data.
• Review performance indicators (e.g. sales, discount levels, traffic, and conversion rate).
• Create report sales on a weekly and monthly basis.
• Handle pricing and sales management.
• Manage on product pricing to balance sales and margin.
• Participate in promotional activities and work with the e-commerce team to develop sales.

Requirements:

• Familiar with back end e-commerce platforms.
• Proven track record as a solid sales and key accounts performer in achieving and even exceeding, sales targets.
• Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
• Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)
• Able to work with target and tight deadline

We have a 'CREATED' culture (Collaboration, Responsible, Efficient, Agile, Tough, Extraordinary, Detail). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, who will always learn and do the right thing.