1,041 Employee Advocate jobs in Indonesia

Deskripsi Magang:

MTI Lawfirm membuka kesempatan bagi mahasiswa fakultas hukum untuk mengikuti program magang. Program ini bertujuan memberikan pengalaman nyata dalam praktik hukum, pendampingan dari advokat berpengalaman, serta pemahaman mendalam mengenai dunia litigasi maupun non-litigasi.

Bidang Magang:

Hukum Keluarga, Perdata, Pidana, dan Korporasi

Tugas dan Tanggung Jawab:

Membantu riset hukum, analisis kasus, dan penyusunan legal opinion

Mendukung pembuatan dokumen hukum (perjanjian, gugatan, kontrak, dll.)

Mengikuti proses administrasi perkara di pengadilan dan lembaga terkait

Mendampingi tim lawyer dalam kegiatan persidangan/mediasi (jika diperlukan)

Menyusun laporan hasil magang

Kualifikasi:

Mahasiswa aktif S1 Hukum (minimal semester 6)

Memiliki minat dalam bidang litigasi maupun non-litigasi

Mampu menulis dengan baik dan berpikir analitis

Disiplin, bertanggung jawab, dan siap bekerja dengan tenggat waktu

Mampu bekerja secara individu maupun tim

Diutamakan memiliki pengalaman organisasi atau penelitian hukum

Fasilitas:

Sertifikat Magang dari MTI Lawfirm

Pengalaman praktik hukum secara langsung

Bimbingan dari advokat dan praktisi hukum senior

Akses pada materi dan jaringan profesional

• Bachelor's degree in Public Health, Health Education, Nursing, or a related discipline.
• At least 3 years of experience in community health, public health programs, or health advocacy.
• Proven ability to develop and deliver engaging health education programs.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations.
• Strong understanding of health disparities and social determinants of health.
• Proficiency in Bahasa Indonesia and English.
• Experience in data collection and reporting.
• Ability to work independently and collaboratively with various stakeholders.
• Knowledge of local health resources and challenges in Pekanbaru.
• A genuine passion for improving community health outcomes.

• Monitor and engage actively in online community forums, social media groups, and other digital platforms.
• Respond promptly and empathetically to community member inquiries, concerns, and feedback.
• Mediate and resolve conflicts between community members in a fair and constructive manner.
• Enforce community guidelines and policies consistently and impartially.
• Identify and report emerging trends, issues, or suggestions from the community to relevant internal teams.
• Develop and share engaging content to foster positive interactions and community growth.
• Welcome new members and guide them through community resources and expectations.
• Collaborate with marketing and content teams to support community initiatives.
• Contribute to the development of community management best practices and resources.
• Identify and nurture community advocates and power users.
• Provide feedback to improve the overall community experience and platform functionality.
• Maintain a positive and professional demeanor in all online interactions.

• Proven experience in community management, customer support, or a related field.
• Excellent written and verbal communication skills, with a strong command of English.
• Demonstrated ability to handle difficult conversations and resolve conflicts effectively.
• Deep understanding of online community dynamics and social media platforms.
• Empathy, patience, and a genuine desire to help others.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Proficiency with online collaboration and communication tools.
• Experience in content creation for online communities is a plus.
• A passion for building and fostering positive online spaces.
• High school diploma or equivalent; further education or certifications in related fields are beneficial.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in account management, client success, or a similar customer-facing role.
• Excellent interpersonal and communication skills.
• Strong understanding of customer relationship management principles.
• Ability to analyze client needs and provide effective solutions.
• Experience with CRM software is a plus.
• Proactive and self-motivated with a focus on client outcomes.

• Assess the safety and well-being of children and identify those at risk of harm or neglect.
• Develop and implement individual child protection plans and intervention strategies.
• Provide support, counseling, and guidance to children and their families.
• Collaborate closely with social workers, law enforcement, and other relevant agencies to ensure child safety.
• Conduct home visits and assessments to evaluate living conditions and family dynamics.
• Educate parents, caregivers, and community members on child protection issues and prevention strategies.
• Advocate for children's rights and ensure their voices are heard in decision-making processes.
• Maintain accurate and confidential case records and documentation.
• Participate in case conferences and multi-disciplinary team meetings.
• Stay informed about current legislation, policies, and best practices in child protection.

• Bachelor's degree in Social Work, Psychology, Child Development, or a related field.
• Minimum of 3 years of experience in child protection, social work, or a related field.
• In-depth knowledge of child development, child welfare laws, and protection protocols.
• Strong counseling and interviewing skills.
• Excellent communication, interpersonal, and advocacy skills.
• Ability to work with vulnerable populations and handle sensitive situations with empathy and professionalism.
• Proficiency in case management and record-keeping.
• Understanding of local community resources and referral pathways.
• Commitment to child safety and ethical practice.

• Onboard new customers, guiding them through the initial setup and integration process.
• Build and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals, challenges, and how our product can help them achieve success.
• Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for deeper engagement.
• Educate customers on product features, best practices, and new releases.
• Monitor customer health metrics and proactively address potential issues or churn risks.
• Serve as the primary point of contact for customers, resolving inquiries and escalating issues to relevant internal teams when necessary.
• Gather customer feedback and insights, relaying them to the product and development teams for continuous improvement.
• Identify opportunities for upselling and cross-selling based on customer needs and goals.
• Develop and share resources, such as tutorials, case studies, and best practice guides, to enhance customer knowledge.
• Collaborate with the sales team to ensure a smooth transition from prospect to customer.
• Work with the support team to ensure timely and effective resolution of customer issues.
• Contribute to the development and refinement of customer success strategies and processes.
• Track and report on key customer success metrics, such as retention rates, customer satisfaction, and product adoption.
• Champion the voice of the customer within the organization.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, client services, or a related customer-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer service principles and best practices.
• Ability to effectively manage a portfolio of clients and prioritize tasks.
• Proactive and results-oriented mindset with a passion for customer satisfaction.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
• Familiarity with technology products or SaaS environments is advantageous.
• Ability to work effectively in a hybrid work model, demonstrating strong self-management skills.
• Problem-solving skills with a focus on finding solutions that benefit the customer.
• Empathetic and patient approach to customer interactions.

• Onboard new customers and guide them through the initial setup and adoption process.
• Build and maintain strong, long-lasting relationships with a portfolio of customers.
• Proactively monitor customer health and engagement metrics.
• Educate customers on product features, best practices, and new releases.
• Address customer inquiries and resolve issues in a timely and effective manner.
• Act as a liaison between customers and internal departments to ensure customer needs are met.
• Identify opportunities to increase customer value and retention (upsell/cross-sell).
• Gather customer feedback and share insights with product and development teams.
• Develop and deliver customer training materials and resources.
• Advocate for the customer internally, representing their voice and needs.
• Contribute to the development of customer success strategies and processes.
• Track key customer success metrics and report on progress.

• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a customer success, account management, or customer support role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and customer success platforms.
• Ability to manage multiple priorities and work independently in a remote setting.
• Empathetic and customer-centric mindset.
• Experience in SaaS or technology industries is a plus.
• Self-motivated and proactive with a passion for helping others succeed.

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals and ensure they are maximizing value from our offerings.
• Conduct regular check-ins, business reviews, and product training sessions.
• Identify opportunities for upselling and cross-selling based on customer needs and product capabilities.
• Act as the primary point of contact for customer inquiries, issues, and escalations.
• Troubleshoot and resolve customer problems, collaborating with internal teams (e.g., technical support, product) as needed.
• Monitor customer health and identify at-risk accounts, developing and executing retention strategies.
• Gather customer feedback and insights to inform product development and service improvements.
• Contribute to the development of customer success best practices and resources.
• Track and report on key customer success metrics, such as retention rates, churn, and customer satisfaction (CSAT).

• Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably in a SaaS environment.
• Exceptional communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple accounts and priorities effectively.
• Experience in developing and delivering customer training and support.
• Familiarity with CRM software and customer success platforms.
• Proactive, self-motivated, and able to work independently in a remote setting.
• A genuine passion for helping customers succeed.
• Bachelor's degree in Business, Communications, or a related field is preferred.
• Experience in the relevant industry of our client is a plus.