218 Employee Advocate jobs in Indonesia

Our client is looking for a highly motivated and customer-centric Remote Customer Success Advocate to join their growing team in Samarinda. This hybrid role offers the flexibility to work remotely while also fostering a collaborative environment with occasional in-office engagement. As a Customer Success Advocate, you will be the primary point of contact for our customers, providing exceptional support and ensuring they achieve maximum value from our products and services. Your responsibilities will include onboarding new clients, providing technical assistance, resolving customer issues promptly and efficiently, and proactively identifying opportunities to enhance customer satisfaction and loyalty. You will build strong relationships with clients, understand their business needs, and offer tailored solutions. This role requires excellent communication skills, empathy, and a passion for helping others. You will also gather customer feedback, identify trends, and collaborate with internal teams to drive product improvements. The ideal candidate possesses strong problem-solving skills, a positive attitude, and the ability to manage multiple priorities in a fast-paced environment. You will be instrumental in reducing churn, increasing customer lifetime value, and championing the voice of the customer within the organization. Training and ongoing professional development will be provided to ensure your success. Join us and make a significant impact on our customer experience.
Responsibilities:

• Manage and nurture relationships with a portfolio of clients.
• Provide timely and effective support via phone, email, and chat.
• Onboard new customers and ensure a smooth transition.
• Resolve customer inquiries and technical issues with a high degree of accuracy.
• Proactively engage with customers to ensure satisfaction and retention.
• Identify upsell and cross-sell opportunities.
• Gather customer feedback and report insights to product and sales teams.
• Troubleshoot and diagnose product-related issues.
• Collaborate with internal teams to resolve complex customer problems.
• Maintain accurate customer records and interaction logs.

Qualifications:

• Previous experience in customer service, account management, or a similar role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and helpdesk platforms.
• Ability to work effectively in a hybrid work environment.
• Customer-focused mindset with a passion for service excellence.
• Adaptability and resilience in handling customer issues.
• Experience in the (relevant industry, e.g., SaaS, technology) sector is a plus.
• High school diploma required; Bachelor's degree preferred.

Our client is seeking a dedicated and empathetic Remote Customer Success Advocate to join their customer service and helpdesk team. This position is fully remote, offering flexibility to work from anywhere in Indonesia, supporting customers primarily in Semarang, Central Java, ID . You will play a vital role in ensuring our clients' satisfaction and loyalty by providing exceptional support and building strong relationships. Your primary responsibilities will involve responding to customer inquiries through various channels such as email, phone, and live chat, resolving technical issues, guiding users through our products and services, and proactively identifying opportunities to enhance the customer experience. You will act as the voice of the customer internally, providing valuable feedback to product and development teams to drive improvements. Key Responsibilities:

• Respond to customer inquiries and support requests via email, phone, and live chat channels.
• Diagnose and resolve technical issues and provide step-by-step guidance to customers.
• Onboard new customers and ensure they have a smooth and successful experience with our products/services.
• Proactively engage with customers to ensure their ongoing satisfaction and identify potential issues.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with internal teams (e.g., technical support, sales, product) to resolve complex customer problems.
• Gather customer feedback and insights, relaying this information to relevant departments to inform product development and service improvements.
• Develop and maintain knowledge base articles and FAQs to empower customers with self-service solutions.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
• Participate in regular team meetings and training sessions to enhance skills and product knowledge.

Qualifications:

• Proven experience in a customer service, helpdesk, or technical support role.
• Excellent communication skills, both written and verbal, with a clear and concise delivery.
• Strong problem-solving abilities and a knack for troubleshooting.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote setting.
• A customer-centric attitude with a genuine desire to help others.
• Familiarity with (mention specific industry/product type if applicable, e.g., SaaS products, E-commerce platforms) is a plus.
• Patience, empathy, and resilience when dealing with challenging customer situations.
• High school diploma or equivalent; associate's or bachelor's degree is preferred.
• Access to a reliable internet connection and a suitable home office environment.

Join a supportive and growth-oriented team that values customer success above all else.

Our client is seeking a passionate and experienced Senior Community Health Advocate to join our vital public health initiatives in ** Bekasi, West Java, ID**. This role is dedicated to promoting community well-being, connecting individuals with essential health services, and fostering a healthier environment through education and advocacy. You will work closely with community members, local health providers, and government agencies to identify needs and implement effective health programs. This is a hybrid role, involving both field activities within the community and office-based work for planning and reporting. Key Responsibilities:

• Develop and implement community-based health promotion and disease prevention programs.
• Conduct health education sessions and workshops for diverse community groups.
• Connect community members with healthcare resources, including clinics, hospitals, and social services.
• Advocate for the health needs of underserved populations within the community.
• Collaborate with local health organizations, NGOs, and government bodies to coordinate services and share information.
• Collect and analyze community health data to identify trends and inform program development.
• Recruit, train, and supervise community health volunteers.
• Develop and distribute health information materials in accessible formats.
• Monitor and evaluate the effectiveness of health programs and outreach activities.
• Maintain positive relationships with community stakeholders and foster trust.
• Stay updated on current public health issues and best practices.
• Prepare reports on program activities, outcomes, and community impact.

Qualifications:

• Bachelor's degree in Public Health, Health Science, Nursing, Social Work, or a related field.
• Minimum of 5 years of experience in community health, public health outreach, or a related role.
• Demonstrated experience in developing and implementing health education programs.
• Strong understanding of public health principles and social determinants of health.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to engage effectively with diverse community populations.
• Experience in data collection, analysis, and reporting.
• Knowledge of the healthcare system and available resources in **Bekasi, West Java, ID**.
• Ability to work both independently and collaboratively in a team environment.
• Flexibility to work a hybrid schedule, including some evenings and weekends for community engagement.
• Fluency in Bahasa Indonesia and strong English communication skills are essential.

If you are dedicated to improving community health and possess strong advocacy and engagement skills, we encourage you to apply for this impactful role in **Bekasi, West Java, ID**.

Our client is dedicated to the well-being and protection of children, and we are seeking a compassionate and skilled Remote Child Welfare Advocate to join our mission. This fully remote position allows you to contribute significantly to child protection services from the comfort of your home. You will advocate for children's rights, provide support to families, and collaborate with various agencies to ensure safe and nurturing environments. Responsibilities include conducting virtual assessments, developing case plans, and providing counseling and support services to children and their families. You will liaise with legal representatives, schools, and community resources to facilitate access to necessary services and interventions. The Advocate will also be responsible for maintaining detailed case records, preparing reports, and participating in case conferences and court proceedings as needed, all conducted remotely where feasible. Strong understanding of child development, trauma-informed care, child protection laws, and social work ethics is essential. The ability to build rapport and trust with children and families from diverse backgrounds is critical. Excellent communication, active listening, and problem-solving skills are paramount. A Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field, coupled with relevant experience in child welfare or a similar field, is required. You must be adept at using telecommunication platforms and case management software to effectively manage your caseload and collaborate with team members remotely. This role offers a meaningful opportunity to make a direct positive impact on the lives of vulnerable children.

Our client is seeking a dedicated and empathetic Senior Remote Customer Experience Advocate to join their expanding support team. This is a fully remote position, offering the flexibility to work from anywhere while providing exceptional service to our valued customers. As a Senior Advocate, you will be responsible for handling escalated customer inquiries, resolving complex issues, and contributing to the overall improvement of the customer journey. You will be a key point of contact, ensuring customer satisfaction through effective communication and problem-solving across various channels, including email, chat, and phone. This role requires a deep understanding of customer service principles and a passion for creating positive customer interactions.

Key responsibilities include:

• Handling escalated customer issues with professionalism and efficiency.
• Providing detailed and accurate solutions to customer inquiries and complaints.
• Analyzing customer feedback to identify trends and areas for service improvement.
• Collaborating with internal teams to address and resolve customer concerns.
• Mentoring and coaching junior customer experience representatives.
• Developing and updating knowledge base articles and support documentation.
• Maintaining a high standard of customer satisfaction and loyalty.
• Identifying opportunities to enhance the customer experience proactively.
• Participating in training sessions and contributing to team development.
• Adhering to all company policies and procedures, including data privacy and security standards.

The ideal candidate will possess:

• Extensive experience in a customer service or customer support role, with at least 3 years in a senior or lead capacity.
• Exceptional communication and interpersonal skills, with a fluent command of English.
• A proven ability to resolve complex customer issues effectively.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and helpdesk ticketing platforms.
• The ability to work independently and manage time effectively in a remote environment.
• A patient, empathetic, and customer-centric attitude.
• Experience with remote collaboration tools.
• A commitment to continuous improvement and learning.
• A stable internet connection and a dedicated workspace are essential.

Join our client in delivering world-class customer service from the comfort of your home. This is an excellent opportunity for an experienced advocate to grow their career in a remote-first environment. The role supports customers of a business operating in Makassar, South Sulawesi, ID .

**Additional Information**
**Job Number** 25131567
**Job Category** Human Resources
**Location** Four Points by Sheraton Bali Ungasan, Jalan Raya Uluwatu, Banjar Giri Dharma Ungasan, Kuta Selatan, Bali, Indonesia, 80364VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25127376
**Job Category** Human Resources
**Location** Aloft Jakarta Wahid Hasyim, Jalan K. H. Wahid Hasyim No. 92, Jakarta Pusat, Jakarta, Indonesia, 10340VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25122809
**Job Category** Human Resources
**Location** Four Points by Sheraton Bandung, Jl Ir. H Juanda No 46, Bandung, West Java, Indonesia, 40115VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25111239
**Job Category** Human Resources
**Location** Moxy Solo, Jalan Slamet Riyadi no. 173, Kemlayan, Solo, Jawa Tengah, Indonesia, Indonesia, 57151VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.
If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.