1,937 Employee Experience jobs in Indonesia

What you'll be doing day to day:

• Implement the local Customer Relations action plan, along with global solutions and tools to secure an easy, inspiring, and enjoyable shopping experience.
• Lead a customer-focused culture, creating a welcoming, family-friendly atmosphere and ensuring positive experiences throughout the entire visit.
• Manage fast, efficient, and customer-friendly after-sales services, including exchanges, returns, and complaints handling.
• Use customer insights to identify and implement operational improvements and commercial solutions that increase satisfaction.
• Secure balanced operational excellence in daily routines to support a smooth shopping journey.
• Provide inspiring and motivating leadership for your team, building competence, engagement, and preparing succession.
• Collaborate with internal and external partners (such as the Customer Support Centre) to deliver consistent, customer-oriented services.

We want you to be a person who:

• Has a strong customer-focused mindset and a passion for creating positive shopping experiences in a multichannel retail environment.
• Demonstrates proven leadership in a people-centric organization, with experience in developing individuals and teams, and is confident in engaging with large groups.
• Thrives in a fast-paced, dynamic environment, is adaptable to change, and capable of making quick decisions.
• Possesses excellent communication, negotiation, analytical, and problem-solving skills to resolve both customer and operational challenges.
• Understands the end-to-end shopping process (including payment, buying, and after-sales), with strong attention to detail and accuracy.
• Truly lives the IKEA culture and values, with a strong interest in home furnishing and life at home.
• Brings experience in retail/customer service management, communicates fluently in the local language and English

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Demand Deliveries & Mobility serves as the demand growth engine for Grab, housed within the Central Deliveries & Mobility. Work is interdisciplinary - the team focuses on growing demand efficiently, with projects covering overall strategy, ideation, experimentation, and driving implementation of growth projects

Get to Know the Role

As the User Experience & Growth Lead, you will be responsible for improvements in user experience and growth across Grab's primary business. We are looking for a balance of strategy and implementation, where you will leverage data analysis and to derive actionable insights for user growth e.g., promotional spend prioritization by user, differentiated in-app experiences, retention and frequency boost, cross-selling facilitation, while leading daily coordination with Territory teams, Vertical teams, and the broader Grab Indonesia and regional stakeholders. You will report into the Head of User Experience & Growth, and be based onsite in Grab Jakarta office

The Critical Tasks You Will Perform

• Oversee user experience and growth trend, including setting up and maintaining required monitoring tools
• Perform in-depth analysis and investigation on specific user-related issues
• Guide insights & innovation pertaining to user growth (i.e., acquisition, retention, and frequency enhancement) through a continuous iteration of historical trend analysis, identification of opportunities for A/B testing, collaboration with Product teams for improvement opportunities
• Design programs to drive user growth and work with cross-functional teams to execute and be able to assess tradeoffs
• Scale initiatives for nationwide rollout while contributing to refining long-term strategies for user experience & growth

Qualifications

What Essential Skills You Will Need

• 4-6 years of analytical experience conjugated with business acumen, preferably in the tech industry
• Quantitative discipline with business sense and complex analyses to a wide range of audiences, and translating these to actionable business insights
• Proven track record of stakeholder management
• Proficiency in SQL is preferable

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment

Tanggung Jawab Utama:

• Membantu pelanggan dengan berbagai kendala dan pertanyaan, melalui telepon, email, dan live chat dengan bahasa mandarin
• Menindaklanjuti permintaan pelanggan secara akurat dan tepat waktu

Kualifikasi:

• Minimal pendidikan D3/S1 semua jurusan, jurusan Bahasa Mandarin dan sejenis lebih disukai
• Mahir berbahasa Mandarin, baik lisan maupun tulisan
• Kemampuan komunikasi interpersonal yang sangat baik, dengan fokus pada layanan pelanggan
• Fresh graduate terbuka untuk melamar
• Memiliki pengalaman di bidang komunikasi lebih disukai

Benefit:

• Gaji kompetitif
• Bonus dan tunjangan lainnya
• Kesempatan pengembangan karier
• Pelatihan dan pengembangan berkelanjutan

Hello Job Seeker

English One is looking for proactive, energetic, passionate individuals who have a desire to pursue a career in education. We are currently looking for Progress Advisors, who are required to consistently deliver on great service & sales targets by having a good relationship with customers. The candidate must show and take interest in the understanding of education systems, whilst having a passion for sales and service.

Placement : Bintaro Sector Nine -or- Sudimara Forestwalk

Requirements:

• Bachelors Degree (S1) in Hospitality or Business
• English Proficiency B2 / Toeic minimum 600 or equaivalent
• Minimum working experience of 2 years in Sales and service role
• Has great communication & social skills
• Willing to work with target schemes and can handle work pressure
• The Candidate must posses an example of outstanding character in responsibility, punctuality, reliability, patience and caring personality
• Must possess the ability to follow instructions implicitly and want to learn new skills

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This role is ideal for fresh graduates with an interest in the investment and capital markets. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner
• Keep users informed about our products, features, and any updates by communicating with them
• Liaise with internal and external stakeholders to ensure seamless service delivery

Requirements

• Fresh graduates in Finance, Accounting, Business Management, or any related fields
• Strong interest in investment and capital markets (preferably in stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Willing to work in a shifting arrangement
• Having a capital market license is a plus

Benefits

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates in Finance, Accounting, Business Management, or any related fields.
• Strong interest in investment and capital markets (preferably in stocks).
• Excellent written and verbal communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to type quickly with minimal errors.
• Customer-oriented mindset with a passion for delivering excellent service.
• Willing to work in a shifting arrangement.
• Having a capital market license is a plus.

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Experience Study on persistency

Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Key Responsibilities:

• Greet and engage guests with a professional and welcoming attitude.
• Provide accurate information on club facilities, membership, events, and promotions.
• Assist with guest arrivals, special requests, and personalized service delivery.
• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
• Monitor guest satisfaction through direct engagement and proactive feedback collection.
• Support walk-in and reservation processes, including queue and crowd management.
• Handle guest complaints or service failures with diplomacy and professionalism.
• Maintain cleanliness, order, and presentation standards in all guest-facing areas.
• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
• Participate in daily briefings, team coordination, and service evaluations.
• Uphold FINNS' standards of excellence, hospitality, and brand identity in every interaction.

Key Requirements:

• Proven experience in customer service, hospitality, or other guest-facing roles
• Proficiency in English (spoken and written)
• Excellent interpersonal and communication abilities
• Confident, service-minded, and solution-oriented
• Maintains a professional demeanor with a positive and approachable attitude
• Capable of multitasking and performing effectively under pressure in a fast-paced environment
• Willing to work flexible schedules, including weekends and public holidays

Job Type: Full-time

Experience:

• Guest Experience or related: 1 year (Preferred)

Language:

• English (Preferred)