1,061 Employee Support jobs in Indonesia
Community Support Manager
28211 Pekanbaru, Riau
IDR65000000 Annually
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Job Description
Our client is looking for a compassionate and experienced Community Support Manager to lead their local outreach initiatives in Pekanbaru. This role offers a hybrid work model, combining remote administrative tasks with essential on-site community engagement. You will be responsible for developing, implementing, and overseeing programs that support and improve the well-being of the community. The ideal candidate will have a strong background in social work, community development, or a related field, with proven experience in program management and team leadership. Your responsibilities will include assessing community needs, designing and executing outreach strategies, managing volunteers and staff, and fostering strong relationships with community stakeholders, local organizations, and government agencies. You will also be involved in fundraising, grant writing, and ensuring the effective allocation of resources to meet program goals. Excellent communication, interpersonal, and organizational skills are essential. You must be adept at problem-solving, conflict resolution, and building trust within diverse community groups. This is a rewarding opportunity to make a tangible difference in the lives of individuals and the betterment of the community.
Responsibilities:
Responsibilities:
- Develop and implement community support programs and initiatives.
- Assess community needs and identify areas for service improvement.
- Manage and lead a team of support staff and volunteers.
- Foster strong relationships with community members, partners, and stakeholders.
- Organize and coordinate community events and outreach activities.
- Develop and manage program budgets and resources effectively.
- Oversee data collection and reporting on program impact and outcomes.
- Ensure compliance with relevant regulations and ethical standards.
- Provide guidance and support to community members facing challenges.
- Collaborate with other departments and external agencies to enhance service delivery.
- Advocate for community needs and represent the organization at various forums.
- Bachelor's degree in Social Work, Community Development, Public Administration, or a related field.
- Minimum of 4 years of experience in community services, social work, or program management.
- Proven experience in managing teams and volunteers.
- Strong understanding of community needs assessment and program development.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in project management and reporting.
- Experience in fundraising and grant writing is a plus.
- Ability to work collaboratively with diverse groups and stakeholders.
- Commitment to social justice and community empowerment.
- Ability to work effectively in a hybrid work environment.
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0
Community Support Coordinator
35114 Bandar Lampung, Lampung
IDR7000000 month
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Our client is seeking a compassionate and organized Community Support Coordinator to provide assistance and guidance to individuals and families within the community. This is a fully remote role, offering a rewarding opportunity to make a positive impact on people's lives. The ideal candidate will possess excellent interpersonal skills, empathy, and a strong understanding of social support systems and resources available in the region. You will act as a vital link between community members and the services they need.
Key Responsibilities:
Key Responsibilities:
- Provide direct support and advocacy for community members facing various challenges.
- Assess the needs of individuals and families, connecting them with appropriate resources and services.
- Develop and maintain strong relationships with local community organizations, government agencies, and service providers.
- Organize and facilitate community outreach programs and events.
- Manage case files, ensuring accurate and confidential record-keeping.
- Respond to inquiries from community members via phone, email, and other communication channels.
- Develop and deliver informational workshops and presentations on relevant topics.
- Monitor the progress of individuals and families being supported, providing ongoing assistance.
- Identify gaps in services and advocate for the development of new community resources.
- Collaborate with internal teams to ensure a holistic approach to community support.
- Stay informed about current social issues, policies, and available resources.
- Assist in fundraising efforts and grant writing as needed.
- Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or a related field.
- Proven experience in community outreach, social services, case management, or a similar role.
- Strong understanding of community needs and available social support systems.
- Excellent interpersonal, communication, and active listening skills.
- Empathy and a genuine desire to help others.
- Proficiency in Microsoft Office Suite.
- Experience with client relationship management (CRM) systems is a plus.
- Ability to work independently and collaboratively in a remote setting.
- Strong organizational and time management skills.
- Knowledge of local resources and services in the Bandar Lampung, Lampung, ID area is advantageous.
- Cultural sensitivity and the ability to work with diverse populations.
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1
Technical Support Lead
40288 Bandung, West Java
IDR9000000 month
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Our client, a rapidly expanding software solutions provider, is seeking a skilled and experienced Technical Support Lead to spearhead their customer service operations in a fully remote capacity. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and leading a high-performing technical support team. As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the support desk, ensuring timely and effective resolution of customer inquiries and technical issues. Your primary duties will include supervising, mentoring, and training support agents, setting performance goals, and monitoring service level agreements (SLAs). You will also be tasked with developing and refining support processes, creating knowledge base articles, and identifying trends in customer issues to proactively address potential problems. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and diagnostic skills. You will act as a point of escalation for complex technical problems, providing hands-on support when necessary. Collaboration with product development and engineering teams is key to relaying customer feedback and driving product improvements. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a customer-centric mindset. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. We are looking for a proactive problem-solver who can motivate a team and maintain a high level of customer satisfaction in a dynamic, remote-first environment. This is a fantastic opportunity to shape the customer support function and make a significant impact on client retention and success. Responsibilities:
- Lead and manage a team of technical support specialists.
- Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and implement support strategies and best practices.
- Create and maintain a comprehensive knowledge base and FAQs.
- Monitor support channels and respond to customer inquiries promptly.
- Handle escalated technical issues and provide advanced troubleshooting.
- Train and mentor new support staff, fostering a collaborative team environment.
- Analyze support metrics to identify areas for improvement and report on team performance.
- Collaborate with engineering and product teams to resolve product issues and provide feedback.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing customer support teams and workflows.
- Strong understanding of software applications and troubleshooting methodologies.
- Experience with CRM and helpdesk ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a remote team environment.
- Customer-focused attitude with a passion for service excellence.
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2
Community Support Manager
30131 Palembang, South Sumatra
IDR12 month
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Our client, a respected organization dedicated to enhancing community well-being, is looking for an experienced Community Support Manager to lead their initiatives in **Palembang, South Sumatra, ID**. This hybrid role offers a blend of on-site community engagement and remote administrative and strategic planning. You will be responsible for developing and overseeing programs that address the needs of the local community, fostering strong relationships with community members, local government agencies, and other stakeholders. Key responsibilities include needs assessments, program design and implementation, volunteer recruitment and management, budget oversight, and impact evaluation. You will also manage a team of community outreach workers, ensuring effective service delivery and adherence to organizational goals. The ideal candidate will possess a deep understanding of community development principles and best practices, with a proven ability to manage and motivate teams. Strong interpersonal, communication, and conflict-resolution skills are essential. Experience in program management, social work, or a related field is required, along with at least 6 years of relevant experience. A Bachelor's degree in Social Work, Sociology, Public Administration, or a related field is preferred. The ability to work effectively in a hybrid environment, balancing remote tasks with essential on-site interaction, is crucial for success in this impactful role.
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3
Customer Support Specialist
29411 Batam, Riau Islands
IDR5 month
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Our client is seeking a motivated and customer-centric Customer Support Specialist to join their dynamic team in Batam, Riau Islands, ID . This role offers a hybrid work model, allowing for a blend of office-based collaboration and remote work flexibility. The Customer Support Specialist will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various channels, including phone, email, and live chat. You will be responsible for troubleshooting technical issues, guiding customers through product features, processing orders and returns, and escalating complex problems to higher levels of support when necessary. Building and maintaining strong customer relationships is paramount, ensuring a positive and satisfactory experience with every interaction. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in customer relationship management (CRM) software and a quick grasp of new technologies are essential. You should be adept at problem-solving and able to work efficiently in a fast-paced environment. We are looking for an individual who is dedicated to exceeding customer expectations and contributing to a positive team atmosphere. Join a growing company that values its customers and provides opportunities for professional development.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical support and guidance on product usage.
- Process customer orders, returns, and exchanges accurately.
- Troubleshoot and diagnose customer problems, escalating when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Maintain a high level of product knowledge.
- Collaborate with team members to share best practices and resolve complex issues.
- Adhere to company policies and procedures.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer service, technical support, or a helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Customer-focused attitude and a passion for helping others.
- Ability to adapt to a hybrid work environment.
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4
Customer Support Specialist
16320 Cimahi, West Java
IDR6 month
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in **Depok, West Java, ID**. This role is crucial for ensuring customer satisfaction by providing timely and effective solutions to inquiries and issues. You will be the primary point of contact for customers, managing communications across various channels and upholding the company's commitment to excellent service.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries received via phone, email, live chat, and social media.
- Identify and assess customer needs to achieve satisfaction, provide accurate information, and resolve complaints effectively.
- Troubleshoot customer issues, guiding them through product features, account management, and problem resolution steps.
- Escalate unresolved issues to appropriate internal teams or departments, ensuring follow-up until resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints within the CRM system.
- Process customer orders, forms, applications, and requests as needed.
- Provide feedback on customer service or product issues to relevant departments to drive continuous improvement.
- Adhere to company policies, procedures, and customer service standards.
- Proactively identify opportunities to enhance the customer experience and contribute to customer loyalty.
- Participate in team meetings, training sessions, and performance reviews to improve skills and knowledge.
- Handle customer feedback and complaints with a calm and professional demeanor, aiming for first-contact resolution whenever possible.
- Contribute to a positive and collaborative team environment.
- Proven customer support experience or experience as a client service representative is highly desirable.
- Strong phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and practices, as well as the ability to learn new ones.
- Customer orientation and ability to empathize with different customer situations.
- Excellent communication and presentation skills, both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; a college degree is a plus.
- Patience and a calm demeanor when dealing with challenging customer interactions.
- Proficiency in Microsoft Office Suite and common office applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability to evolving customer needs and product updates.
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5
Community Support Coordinator
16321 Sukabumi, West Java
IDR6 month
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Our client is seeking a compassionate and organized Community Support Coordinator to join their team in **Bogor, West Java, ID**. This hybrid role is vital for fostering positive relationships within the community, managing programs, and providing essential support services. You will bridge the gap between community needs and available resources, working both on-site and remotely to ensure impactful outreach and assistance.
Responsibilities:
Responsibilities:
- Develop, implement, and manage community outreach programs and initiatives.
- Serve as a primary point of contact for community members, addressing inquiries, concerns, and providing information on services.
- Facilitate communication and collaboration between community members, stakeholders, and partner organizations.
- Organize and coordinate community events, workshops, and meetings, managing logistics for both in-person and virtual components.
- Assist in the development and distribution of community resources, newsletters, and informational materials.
- Maintain accurate records of community engagement, program participation, and member feedback.
- Identify community needs and work with relevant departments to develop appropriate support strategies and resources.
- Support the engagement of volunteers and manage their schedules and activities.
- Conduct needs assessments and surveys within the community to gather valuable insights.
- Advocate for community members, connecting them with appropriate social services and support networks.
- Prepare reports on community activities, program outcomes, and impact for management and funders.
- Contribute to the overall mission of building a stronger, more connected community.
- Coordinate and manage administrative tasks related to community programs, both from home and in the office.
- Proven experience in community outreach, social work, program coordination, or a related field.
- Strong understanding of community development principles and social service delivery.
- Excellent interpersonal, communication, and active listening skills.
- Demonstrated ability to build rapport and establish trust with diverse community groups.
- Proficiency in organizing events and managing multiple projects simultaneously.
- Experience with CRM software or database management for tracking contacts and activities.
- Ability to work both independently and collaboratively as part of a team.
- Strong problem-solving and conflict resolution skills.
- Bachelor's degree in Social Work, Sociology, Community Development, Public Administration, or a related field is preferred.
- Flexibility to work both remotely and on-site as required by the hybrid work model.
- Commitment to social justice and improving community well-being.
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6
Customer Support Specialist
30112 Palembang, South Sumatra
IDR6000000 month
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Job Description
We are looking for a dedicated and customer-focused Customer Support Specialist to join our team. This role offers a hybrid work model, combining remote flexibility with in-office collaboration. You will be the primary point of contact for our customers, providing timely and effective support across various channels, including phone, email, and live chat. Your goal will be to ensure exceptional customer satisfaction by resolving inquiries, troubleshooting issues, and providing product information. This position requires strong communication skills, patience, and a genuine desire to help others. You will need to quickly learn about our products and services to accurately assist customers. The ideal candidate is empathetic, resourceful, and committed to delivering outstanding customer experiences. You will work with a supportive team and have opportunities for professional development in customer service excellence. Responsibilities include:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing product information and technical support to customers.
- Troubleshooting customer problems and escalating complex issues when necessary.
- Documenting customer interactions and resolutions in the CRM system.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Identifying opportunities to improve customer service processes and product offerings.
- Collaborating with other departments to ensure customer needs are met.
- Following company policies and procedures to ensure consistent service delivery.
- Handling customer feedback and complaints with professionalism and empathy.
- Continuously learning about product updates and new features to provide accurate support.
- Proven customer support experience or experience in a related customer-facing role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Basic technical aptitude and ability to explain technical concepts simply.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Adaptability to learn new products and processes quickly.
- Ability to work effectively in both remote and in-office environments.
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7
Community Support Manager
34111 Bandar Lampung, Lampung
IDR5500000 month
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Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to join our remote-first team. This vital role focuses on enhancing the well-being and social integration of vulnerable individuals within their communities. As a Community Support Manager, you will be instrumental in developing, implementing, and overseeing personalized support plans tailored to meet the unique needs of each client. You will coordinate a range of services, including daily living assistance, emotional support, and access to community resources, ensuring a holistic approach to care. Your responsibilities will involve conducting regular assessments, liaising with families and external agencies, and managing a caseload of clients, all from the comfort of your home office.
Key responsibilities include building strong relationships with clients and their support networks, facilitating group activities and therapeutic interventions, and advocating for clients' rights and needs. You will also be responsible for maintaining accurate and up-to-date case records, adhering to all ethical guidelines and organizational policies. The ideal candidate will possess exceptional communication and interpersonal skills, enabling them to engage effectively with diverse populations. A proactive approach to problem-solving and the ability to work independently are essential, given the fully remote nature of this position. You will collaborate closely with other remote team members through virtual meetings and digital platforms, contributing to a supportive and efficient work environment. This role requires a deep understanding of social care principles, mental health awareness, and relevant legislation. Experience in case management, crisis intervention, and working with specific client groups (e.g., elderly, individuals with disabilities, at-risk youth) is highly desirable. Join us in making a tangible difference in people's lives, providing essential support and fostering independence and community inclusion. This is a rewarding opportunity for an experienced professional looking to leverage their skills in a flexible, remote setting.
Qualifications:
Key responsibilities include building strong relationships with clients and their support networks, facilitating group activities and therapeutic interventions, and advocating for clients' rights and needs. You will also be responsible for maintaining accurate and up-to-date case records, adhering to all ethical guidelines and organizational policies. The ideal candidate will possess exceptional communication and interpersonal skills, enabling them to engage effectively with diverse populations. A proactive approach to problem-solving and the ability to work independently are essential, given the fully remote nature of this position. You will collaborate closely with other remote team members through virtual meetings and digital platforms, contributing to a supportive and efficient work environment. This role requires a deep understanding of social care principles, mental health awareness, and relevant legislation. Experience in case management, crisis intervention, and working with specific client groups (e.g., elderly, individuals with disabilities, at-risk youth) is highly desirable. Join us in making a tangible difference in people's lives, providing essential support and fostering independence and community inclusion. This is a rewarding opportunity for an experienced professional looking to leverage their skills in a flexible, remote setting.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community support, case management, or social care.
- Proven ability to work independently and manage time effectively in a remote environment.
- Excellent written and verbal communication skills in Indonesian and English.
- Proficiency in using virtual collaboration tools (e.g., Zoom, Microsoft Teams) and electronic health records.
- Strong understanding of social care principles and best practices.
- Empathy, patience, and a genuine commitment to client well-being.
- Ability to conduct risk assessments and develop safety plans.
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8
Customer Support Specialist
90111 Makassar, South Sulawesi
IDR4000000 month
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Our client is seeking a motivated and customer-centric Customer Support Specialist to join their team in **Makassar, South Sulawesi, ID**. This role is vital in providing exceptional service and support to our valued customers, ensuring their satisfaction and fostering loyalty. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This hybrid position offers a blend of remote and in-office work to support your professional and personal needs.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibilities will include responding to customer inquiries via various channels such as phone, email, and live chat. You will actively listen to customer concerns, diagnose issues, and provide accurate and efficient solutions. Educating customers on product features and troubleshooting common problems will be a key aspect of your role. You will also be responsible for documenting customer interactions in our CRM system, tracking issues, and escalating complex problems to higher tiers of support when necessary. Maintaining a high level of customer satisfaction through prompt and empathetic service is paramount.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with some college education or vocational training being a plus. Previous experience in customer service, technical support, or a similar role is highly desirable. Excellent verbal and written communication skills in Bahasa Indonesia and English are essential. Strong listening and problem-solving abilities are required. Familiarity with CRM software and ticketing systems is beneficial. You should be patient, friendly, and possess a positive attitude. The ability to work effectively in both remote and in-office settings is necessary. This is a great opportunity for individuals looking to build a career in customer service and make a real impact on customer experience.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibilities will include responding to customer inquiries via various channels such as phone, email, and live chat. You will actively listen to customer concerns, diagnose issues, and provide accurate and efficient solutions. Educating customers on product features and troubleshooting common problems will be a key aspect of your role. You will also be responsible for documenting customer interactions in our CRM system, tracking issues, and escalating complex problems to higher tiers of support when necessary. Maintaining a high level of customer satisfaction through prompt and empathetic service is paramount.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide product information and technical assistance to customers.
- Troubleshoot and diagnose customer issues, offering effective solutions.
- Educate customers on product features and best practices.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to the appropriate departments or senior support staff.
- Identify trends in customer issues and report them to management for product/service improvement.
- Maintain a high level of customer satisfaction through proactive and empathetic communication.
- Adhere to company policies and procedures for customer support.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Meet or exceed individual and team performance metrics, including response times and resolution rates.
- Handle customer complaints and escalations with patience and professionalism.
- Assist in training new customer support representatives as needed.
The ideal candidate will have a high school diploma or equivalent, with some college education or vocational training being a plus. Previous experience in customer service, technical support, or a similar role is highly desirable. Excellent verbal and written communication skills in Bahasa Indonesia and English are essential. Strong listening and problem-solving abilities are required. Familiarity with CRM software and ticketing systems is beneficial. You should be patient, friendly, and possess a positive attitude. The ability to work effectively in both remote and in-office settings is necessary. This is a great opportunity for individuals looking to build a career in customer service and make a real impact on customer experience.
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