3,737 Engineer Support jobs in Indonesia

We're Hiring – IT Application Support

Location: Jakarta (Member of Danantara Bank)

We are looking for a passionate and motivated professional to join our team as
IT Application Support
. If you enjoy solving problems, working with applications, and continuously learning, this opportunity is for you

Qualifications:

• Preferably a graduate (D3/S1) in Computer Science, Information Systems, Informatics Engineering, or related fields.
• Strong knowledge of
  Windows Server & Linux OS
  .
• Understanding of
  database operations
  such as MySQL and MSSQL.
• Proficient in
  Microsoft Office
  .
• Able to work with
  web and mobile-based applications
  .
• Strong
  analytical skills
  in troubleshooting application issues.
• Good
  communication skills
  .
• Demonstrates soft competencies: initiative, high work ethic, and eagerness to learn.

Why Join Us?

Collaborative and supportive team

Opportunities to grow and develop your skills

Work on impactful projects with modern technologies

If you're ready to take the next step in your career, apply now and be part of our dynamic team

Apply directly on LinkedIn

Placed at Multi Finance Industry

• Pendidikan minimal S1 di bidang Teknologi Informasi, Sistem Informasi, atau bidang terkait.
• Pengalaman kerja minimal 3 tahun di bidang Application Support, IT Operation, atau System Integration.
• Menguasai query language Oracle Form.
• Menguasai ETL Tools (integration tools) untuk integrasi data antar sistem/aplikasi.
• Memahami Technology Stack untuk Monolith & Microservice Application, termasuk konsep DevSecOps.
• Menguasai database: Oracle, Microsoft SQL Server, PostgreSQL.
• Memahami konsep integrasi sistem dan alur data antar aplikasi.
• Mampu melakukan troubleshooting dan optimisasi performa aplikasi maupun query database.

Jenis Pekerjaan: Kontrak

Panjang kontrak: 4 bulan

Tenggat Lamaran: 24/09/2025

Min S1

Willing to shifting in banking industry

Have experience 5 years in related job

WFO

Trouble shouting linux/windows

·    Perform daily monitoring of application performance, availability, and service health.

·    Handle and resolve incidents or disruptions according to SLAs and escalation procedures.

·    Conduct root cause analysis (RCA) and prepare detailed incident reports.

·    Perform log analysis and troubleshooting using tools such as Kibana, Grafana, or equivalent.

·    Coordinate with development and infrastructure teams for issue resolution and patch deployment.

·    Support application release, deployment, and maintenance activities.

·    Manage version control, configuration changes, and technical documentation.

·    Participate in problem management and implement preventive actions.

·    Maintain accurate records of incidents, monitoring logs, and SOP documentation.

·    Provide standby or on-call support for 24x7 operations as required.

·    Create & generated a monthly & quarterly report performance system application

·    Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.

· –4 years of experience in Application Support, System Operations, or IT Production Support.

·    Experience in prepaid/billing system banking/FSI (Financial Services Industry) projects is an advantage.

·    Strong understanding of application architecture, database systems (SQL, Postgree/Oracle), and API/web services.

·    Experience with monitoring and logging tools (Dyna Trace, Grafana, Kibana, Prometheus, ELK, Zabbix, etc.).

·    Knowledge of ITIL framework and incident management best practices.

·    Familiar with Linux/Unix environments and basic scripting (Shell, Python, etc.).

·    Familiar with DevOps System flow for Application Deployment (Docker, Container, Cassandra, etc)

·    Good analytical, problem-solving, and communication skills.

·    Fluent in English (written and spoken).

·    May require work standby/on-call duty for 24x7 operations

·    Analytical & Diagnostic Skills

·    Problem Solving & Troubleshooting

·    Willing to work under pressure.

·    Technical Knowledge (Database, API, OS, Monitoring Tools)

·    Incident & Change Management

Job Description :

• Mengelola permintaan layanan dan insiden aplikasi secara efektif.
• Mengidentifikasi dan mendiagnosa masalah aplikasi dan dapat mengembangkan solusi yang cepat dan efektif
• Berkoordinasi dengan tim IT lainnya untuk memastikan integrasi aplikasi yang lancar
• Memperbaharui dokumentasi dan prosedur terkait aplikasi untuk memfasilitasi proses transisi yang baik
• Mengelola permintaan layanan dan insiden aplikasi secara efektif

Job Requirements :

• Minimal 2 tahun pengalaman sebagai IT Staff.
• Pendidikan S1 jurusan Teknik Informatika / Komputer Akutansi.
• Good Analytical Thinking, Planning & Organizing.
• Pengetahuan tentang alat dan teknologi aplikasi yang relevan, seperti database, middleware, dan framework pengembangan.
• Memahami flow business process.
• Familiar dengan Microsoft Dynamics 365.

Company Description

PT. Aero Systems Indonesia, also known as ASYST, is an IT provider that specializes in transportation and travel industries. ASYST offers products and services in Airline, Transportation, and Travel Solutions; Infrastructure Hosting and Managed Services; System Integration and Software Development; and Business Consultancy. ASYST services extend across Indonesia and worldwide. Partnered with global partners and equipped with industry best practices, ASYST is a reliable, customer-oriented company that provides IT solutions at competitive prices.

Find more job openings at

Descriptions
:

As an Application Support Engineer Trainee, you will assist in ensuring the stability, availability, and performance of enterprise applications. You will support incident management by monitoring, identifying, and troubleshooting application issues, escalating cases when needed, and ensuring timely resolution. You will also collaborate with development and infrastructure teams to test fixes, verify deployments, and support continuous improvement of application services.

Requirements
:

• Fresh graduates in IT major (Computer Science, Information Systems, Information Engineering).
• Eager to learn application architecture, backend/frontend logic, and logs.
• Has knowledge of Linux/Unix and database.
• Willing to work in shifts or on-call rotation if required in the future.
• Willingness to participate in a 1-year on-the-job training program.
• Preferably can join immediately (ASAP) and willing to be placed at ASYST Office (Soekarno-Hatta Airport Area).

Kualifikasi:

• Pendidikan minimal S1 jurusan IT atau bidang terkait
• Minimal 2 tahun pengalaman sebagai Application Support
• Memahami konsep SDLC (waterfall dan/atau agile)
• Memiliki pengetahuan terkait OS Linux dan Windows
• Memahami Tools Monitoring dan Application Support
• Memahami tools Grafana/Kibana
• Memiliki pengalaman dalam tim pengembangan aplikasi
• Memahami proses bisnis Bank
• Bersedia bekerja di Bank dengan sistem kerja shifting
• Dapat bergabung secepatnya

Deskripsi Pekerjaan:

• Melakukan koordinasi, health check, analisa terhadap aplikasi eksisting.
• Merekomendasikan langkah-langkah perbaikan berdasarkan data dari incident yg terjadi, termasuk problem saat operasional.
• Melakukan support kegiatan testing aplikasi di production jika terdapat changes maupun enhancement.
• Proaktif memberikan solusi yang efisien dan optimal dalam pengelolaan aplikasi.
• Melakukan support uji DRP pada aplikasi.
• Melakukan improvement utk kemajuan proses operasional aplikasi.
• Melakukan penelusuran penyebab kerusakan (root cause analysis)   .
• Melakukan support sesuai arahan dari pic terkait aplikasi.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites.

This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Deskripsi Pekerjaan:

Bertanggung jawab dalam pengawasan, pengelolaan, dan pengembangan aplikasi internal perusahaan, termasuk memastikan kelancaran operasional sistem, mendukung kebutuhan pengguna (user support), serta berkoordinasi dengan tim IT dan pihak eksternal terkait.

Ruang lingkup pekerjaan meliputi:

• Mengelola dan memantau aplikasi web & mobile perusahaan.

• Memberikan dukungan aplikasi internal dan Odoo ERP (user management, konfigurasi, integrasi, basic troubleshooting).

• Menangani kendala penggunaan aplikasi (bug, error, data update).

• Berkoordinasi dengan vendor untuk patching, update, dan pengembangan aplikasi.

• Melakukan basic maintenance database (PostgreSQL), backup & restore.

• Membuat dokumentasi teknis & user manual.

• Support user di Head Office, Branch Office, dan Site Project.

I. Kualifikasi

• Minimal S1 di bidang Teknologi Informasi, Ilmu Komputer, Sistem Informasi, atau jurusan terkait.

• Memiliki pengalaman kerja 3–5 tahun di bidang application support, web/mobile application management, software development, atau implementasi software.

• Pengalaman bekerja dengan vendor IT/software house (kordinasi proyek & support)

• Berpengalaman dalam implementasi, konfigurasi, dan support aplikasi Odoo (ERP).

• Memahami dengan baik application lifecycle management (installasi, konfigurasi, update, patching, troubleshooting).

• Berpengalaman dengan Laravel (PHP framework) untuk backend & API.

• Memahami framework) untuk aplikasi web.

• Familiar dengan React Native untuk aplikasi mobile Android & iOS.

• Menguasai database management (PostgreSQL untuk Odoo, MySQL, SQL Server, atau relational database lainnya).

• Memahami konsep REST API (JSON) dan cara integrasi antar aplikasi

• Berpengalaman dalam application support untuk ERP, HRIS, DMS, atau sistem aplikasi internal.

• Memiliki pengetahuan tentang Google Play Console atau proses deployment aplikasi (nilai tambah).

• Familiar dengan cloud server

• Memahami dasar deployment aplikasi (CI/CD, version control Git).

• Memahami dasar jaringan, server, dan integrasi sistem.

• Mampu membuat dokumentasi teknis, SOP, dan user manual.

• Memiliki keterampilan troubleshooting & problem-solving yang baik untuk isu aplikasi.

II. Kemampuan Non-Teknis (Soft Skills)

• Memiliki kemampuan leadership & koordinasi

• Keterampilan komunikasi & interpersonal yang baik (berhubungan dengan user, vendor, maupun manajemen).

• Analitis, detail-oriented, dan teliti.

• Mampu bekerja di bawah tekanan serta mengelola beberapa tugas/proyek sekaligus.

• Proaktif dan inovatif dalam memberikan ide process improvement.

III. Persyaratan Lain

• Bersedia bekerja di Head Office, serta memberikan support ke Branch Office dan Project Site jika diperlukan.

• Memahami prinsip dasar IT Governance (change management, access control, dokumentasi).

• Menjunjung tinggi kerahasiaan data dan kepatuhan terhadap kebijakan IT.

• Menguasai Bahasa Inggris dasar untuk membaca dokumen

Jam Kerja:

08:00 – 17:00 (8 jam kerja, 1 jam istirahat)

Senin – Jumat (5 hari kerja)

Office Hour (non-shifting), dengan kesiapan on-call jika diperlukan.