530 Engineer Support jobs in Indonesia
Senior Customer Support Engineer
75121 Samarinda, East Kalimantan
IDR10000000 month
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Our client is seeking an experienced and highly skilled Senior Customer Support Engineer to join their dynamic team, supporting clients in **Samarinda, East Kalimantan, ID**. This role is crucial for providing expert technical assistance and ensuring customer satisfaction with our products and services. You will be responsible for troubleshooting complex technical issues, providing in-depth product support, and documenting solutions. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to diagnose and resolve hardware and software problems efficiently. You will also play a key role in training junior support staff and contributing to the knowledge base with detailed technical articles and guides.
This position requires excellent communication and interpersonal skills, as you will be interacting directly with customers via phone, email, and chat. You must be able to explain technical concepts clearly to both technical and non-technical users. Experience with CRM systems and ticketing software is essential for managing customer interactions and tracking issue resolution. A deep understanding of our client's product suite and the underlying technologies is a must. You should be proactive in identifying recurring issues and suggesting improvements to product functionality or support processes. The ability to manage multiple priorities and work effectively under pressure is critical. This is an excellent opportunity for a motivated individual to leverage their technical expertise and customer service skills to make a significant impact in a growing company. Join us to provide exceptional support and contribute to our client's reputation for excellence. Your technical acumen will be highly valued.
Responsibilities:
This position requires excellent communication and interpersonal skills, as you will be interacting directly with customers via phone, email, and chat. You must be able to explain technical concepts clearly to both technical and non-technical users. Experience with CRM systems and ticketing software is essential for managing customer interactions and tracking issue resolution. A deep understanding of our client's product suite and the underlying technologies is a must. You should be proactive in identifying recurring issues and suggesting improvements to product functionality or support processes. The ability to manage multiple priorities and work effectively under pressure is critical. This is an excellent opportunity for a motivated individual to leverage their technical expertise and customer service skills to make a significant impact in a growing company. Join us to provide exceptional support and contribute to our client's reputation for excellence. Your technical acumen will be highly valued.
Responsibilities:
- Provide advanced technical support and troubleshooting for customer inquiries.
- Diagnose and resolve complex hardware and software issues.
- Document technical solutions, create knowledge base articles, and maintain support documentation.
- Train and mentor junior customer support representatives.
- Manage and prioritize customer support tickets, ensuring timely resolution.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development).
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through excellent service.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in technical support or a customer-facing engineering role.
- Proficiency in diagnosing and resolving software and hardware problems.
- Strong understanding of operating systems, networking, and database technologies.
- Excellent verbal and written communication skills.
- Experience with CRM software and ticketing systems.
- Ability to explain complex technical information clearly.
- Demonstrated problem-solving and analytical skills.
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Senior Customer Support Engineer
12300 Jakarta Pusat, Jakarta
IDR12000000 month
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Our client is looking for a highly skilled and empathetic Senior Customer Support Engineer to provide exceptional technical assistance and build lasting relationships with their global customer base. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for customers experiencing technical difficulties, diagnosing complex issues, and delivering timely and effective solutions.
Your responsibilities will include troubleshooting software and hardware problems, guiding customers through product usage and setup, and documenting technical solutions for the knowledge base. You will also collaborate with product development and engineering teams to identify recurring issues and contribute to product improvements. The ideal candidate possesses a deep understanding of technical support principles, excellent problem-solving abilities, and outstanding customer service skills. Experience with CRM software and a proactive approach to customer satisfaction are paramount. This role requires strong analytical skills and the ability to communicate technical information clearly and concisely, both verbally and in writing, to a diverse audience. If you are passionate about helping customers succeed and excel in a remote work environment, this is an excellent opportunity for you.
Qualifications:
Your responsibilities will include troubleshooting software and hardware problems, guiding customers through product usage and setup, and documenting technical solutions for the knowledge base. You will also collaborate with product development and engineering teams to identify recurring issues and contribute to product improvements. The ideal candidate possesses a deep understanding of technical support principles, excellent problem-solving abilities, and outstanding customer service skills. Experience with CRM software and a proactive approach to customer satisfaction are paramount. This role requires strong analytical skills and the ability to communicate technical information clearly and concisely, both verbally and in writing, to a diverse audience. If you are passionate about helping customers succeed and excel in a remote work environment, this is an excellent opportunity for you.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 4 years of experience in customer support or technical helpdesk roles.
- Proven ability to troubleshoot complex technical issues across various platforms.
- Excellent communication and active listening skills.
- Experience with CRM systems and ticketing tools.
- Ability to work independently, manage time effectively, and meet performance targets in a remote setting.
- Strong knowledge of common software applications and operating systems.
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1
Senior Customer Support Engineer
25111 Padang, West Sumatra
IDR150 Annually
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Our client is seeking a highly skilled and empathetic Senior Customer Support Engineer to join their dedicated, fully remote team. In this critical role, you will be the primary technical point of contact for customers, providing expert assistance, troubleshooting complex issues, and ensuring a superior customer experience. You will leverage your deep technical knowledge and exceptional communication skills to resolve customer inquiries efficiently and effectively, contributing to customer satisfaction and retention. The ideal candidate is passionate about technology and excels at diagnosing and solving problems for users.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for customers via multiple channels (phone, email, chat, ticketing systems).
- Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Proactively identify potential customer issues and provide preventative solutions.
- Guide customers through product installations, configurations, and upgrades.
- Educate customers on product features and best practices to enhance their usage.
- Gather customer feedback and relay insights to product and development teams for service improvement.
- Act as a customer advocate, ensuring their needs are met promptly and professionally.
- Contribute to the training and mentoring of junior support staff.
- Monitor support queues and ensure timely response and resolution of tickets.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5-7+ years of experience in technical customer support, helpdesk, or a related customer-facing technical role.
- Proven expertise in troubleshooting software and hardware issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts clearly and concisely to both technical and non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential.
- Ability to manage multiple priorities and work effectively under pressure.
- Customer-centric mindset with a passion for providing outstanding support.
- Experience in a remote work environment is highly preferred.
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2
Lead Customer Support Engineer
76111 Balikpapan, East Kalimantan
IDR11000000 month
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Our client is looking for a highly skilled and experienced Lead Customer Support Engineer to manage their support operations in **Balikpapan, East Kalimantan, ID**. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support professionals, resolving complex technical issues, and driving continuous improvement in service delivery. You will be responsible for overseeing daily support activities, developing and implementing support processes, and mentoring junior team members. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a passion for customer service. Responsibilities include handling escalated customer inquiries, analyzing support trends to identify root causes of recurring issues, and collaborating with product development teams to provide feedback for product enhancement. You will also be involved in creating and maintaining support documentation, knowledge bases, and training materials. This position demands strong leadership qualities, excellent communication skills, and the ability to motivate and manage a team effectively in a hybrid work environment. A proactive approach to problem-solving and a commitment to exceeding customer expectations are paramount.
Qualifications:
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 6 years of experience in customer support or technical support, with at least 2 years in a supervisory or leadership role.
- Proven experience with CRM and customer support ticketing systems.
- Strong technical aptitude and ability to troubleshoot complex issues across various platforms.
- Excellent communication, interpersonal, and customer service skills.
- Ability to train, mentor, and manage a support team.
- Experience in developing support strategies and improving service levels.
- Familiarity with ITIL best practices is a plus.
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3
Senior Field Service Engineer (Remote Support)
20111 Medan, North Sumatra
IDR16 month
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Our client is seeking a highly skilled Senior Field Service Engineer with expertise in providing remote technical support and diagnostic assistance for complex machinery and equipment. This is a fully remote position where you will serve as a critical point of contact for on-site technicians and customers facing technical challenges. Your deep understanding of mechanical, electrical, and software systems will be crucial in resolving issues efficiently and minimizing downtime.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Guide on-site technicians and customers through diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data and diagnostic reports to identify root causes of failures.
- Develop and update technical documentation, including troubleshooting guides, FAQs, and repair manuals.
- Train field technicians on new equipment features, maintenance procedures, and common issues.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage and prioritize incoming support requests to ensure timely resolution.
- Maintain detailed records of support interactions, resolutions, and equipment performance.
- Stay current with technological advancements and industry best practices in equipment maintenance and support.
- Ensure customer satisfaction through effective and timely resolution of technical issues.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a related engineering role, with a strong emphasis on remote assistance.
- Proven expertise in diagnosing and repairing complex machinery and industrial systems.
- Proficiency with diagnostic tools, remote access software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely to various audiences.
- Self-motivated and able to work effectively independently in a remote environment.
- Willingness to occasionally travel for critical on-site support or training as needed.
- Fluency in English.
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4
Senior Field Service Engineer - Remote Support
70111 Banjarmasin, South Kalimantan
IDR140000000 Annually
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Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert on-site support and remote technical assistance. In this challenging role, you will be responsible for the installation, troubleshooting, maintenance, and repair of complex industrial machinery and equipment at client sites. Your primary focus will be ensuring optimal performance and uptime of our systems, delivering exceptional technical solutions to meet customer needs. You will conduct diagnostic assessments, identify root causes of technical issues, and implement effective repair strategies. The ability to interpret technical manuals, schematics, and blueprints is essential. You will also be expected to provide training and guidance to customer personnel on equipment operation and maintenance best practices. This role demands strong mechanical, electrical, and diagnostic aptitude, coupled with excellent problem-solving and communication skills. You will interact directly with clients, building strong relationships and ensuring their satisfaction with our service. Travel to various client locations will be a significant component of this role. The ideal candidate will be resourceful, adaptable, and possess a commitment to safety and quality workmanship. You will also contribute to the continuous improvement of service procedures and documentation. This is a rewarding opportunity for a seasoned engineer to leverage their expertise, tackle complex technical challenges, and make a tangible impact on customer operations. Join our client and be part of a team dedicated to excellence in field service.
Responsibilities:
Responsibilities:
- Perform installation, commissioning, and testing of industrial equipment at customer sites.
- Diagnose, troubleshoot, and repair mechanical, electrical, and control system issues.
- Conduct preventative maintenance and service inspections to ensure optimal equipment performance.
- Provide on-site and remote technical support to customers.
- Interpret technical manuals, blueprints, and schematics for effective problem-solving.
- Train customer personnel on equipment operation, maintenance, and safety procedures.
- Document all service activities, including repairs, maintenance, and customer interactions.
- Manage spare parts inventory and ensure availability for timely repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance.
- Adhere to all safety regulations and company policies during on-site operations.
- Build and maintain strong customer relationships, ensuring high levels of satisfaction.
- Contribute to the development and improvement of service procedures and technical documentation.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of experience as a Field Service Engineer or similar technical support role.
- Proven expertise in troubleshooting and repairing complex industrial machinery.
- Strong understanding of mechanical, electrical, and control systems.
- Excellent diagnostic, analytical, and problem-solving skills.
- Proficiency in reading technical documentation and schematics.
- Strong communication and customer service skills.
- Ability to travel extensively to customer sites.
- Valid driver's license and a clean driving record.
- Proficiency in relevant diagnostic tools and software.
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5
Technical Support Engineer
29421 Batam, Riau Islands
IDR8 month
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Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team. This fully remote position is perfect for an individual with a passion for technology and a knack for problem-solving. You will be responsible for providing high-level technical assistance and support to customers, addressing inquiries and resolving issues in a timely and efficient manner. The ideal candidate will have a strong understanding of IT systems, software applications, and troubleshooting methodologies. This role involves interacting with customers via phone, email, and chat, diagnosing technical problems, and guiding users through step-by-step solutions. Key responsibilities include managing and tracking support tickets, documenting technical issues and their resolutions, and contributing to the knowledge base with FAQs and guides. You will work collaboratively with the product and engineering teams to escalate complex issues and provide feedback for product improvements. A commitment to delivering exceptional customer service and a patient, clear communication style are essential. This position requires the ability to work independently, manage multiple priorities, and maintain a high level of customer satisfaction in a remote environment. If you possess strong technical aptitude, excellent problem-solving skills, and a dedication to providing outstanding support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to company products/software.
- Respond to customer inquiries in a timely manner via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Walk customers through problem-solving processes.
- Identify and escalate priority issues to the appropriate internal teams.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Manage and maintain a large volume of incoming calls and support tickets.
- Document all technical support and customer interactions.
- Follow standard procedures for proper escalation of unresolved issues.
- Provide feedback on common issues to product development teams.
- Assist in creating and maintaining technical documentation and knowledge base articles.
- Ensure excellent customer service and high customer satisfaction.
- Proven experience in a technical support role or similar customer service position.
- Strong knowledge of computer hardware, software, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Proficiency in using help desk software and ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented approach and patience.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with (Specific Software/Technology relevant to the client) is a plus.
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6
Technical Support Engineer
16411 Cimahi, West Java
IDR8000000 month
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Our client is looking for a dedicated and customer-focused Technical Support Engineer to join their team based in **Depok, West Java, ID**. This role is central to ensuring our clients receive prompt, accurate, and effective technical assistance for our diverse range of products and services. You will be the primary point of contact for customers facing technical challenges, troubleshooting issues, and guiding them through solutions with patience and expertise. The ideal candidate will have a strong understanding of technical concepts, excellent problem-solving abilities, and a passion for delivering outstanding customer service.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. Proven experience in a technical support or helpdesk role is highly desirable. Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts is required. Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users, are essential. A patient, empathetic, and solutions-oriented mindset is key. Join our client to provide critical technical support and ensure customer success.
Key responsibilities include:
- Providing first-level technical support to customers via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues reported by users.
- Guiding customers through step-by-step solutions and troubleshooting procedures.
- Documenting customer interactions, issues, and resolutions in the ticketing system.
- Escalating complex technical problems to higher-level support teams when necessary.
- Creating and maintaining knowledge base articles and FAQs to empower self-service support.
- Identifying recurring technical issues and providing feedback to product development teams for improvement.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Contributing to team efforts by sharing knowledge and assisting colleagues.
- Participating in training sessions to stay updated on product features and support protocols.
- Ensuring a high level of customer satisfaction through professional and efficient service.
- Troubleshooting connectivity, software installation, and configuration issues.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. Proven experience in a technical support or helpdesk role is highly desirable. Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts is required. Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users, are essential. A patient, empathetic, and solutions-oriented mindset is key. Join our client to provide critical technical support and ensure customer success.
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7
Remote Technical Support Engineer
30131 Palembang, South Sumatra
IDR16 month
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Our client, a leading provider of specialized industrial equipment, is seeking a motivated and knowledgeable Remote Technical Support Engineer. This is a fully remote position, ideal for individuals who excel at diagnosing and resolving complex technical issues from a distance. You will provide first-line and second-line technical support to clients via phone, email, and remote access tools. Your primary responsibilities include troubleshooting hardware and software problems, guiding customers through installation and setup procedures, providing clear and concise technical instructions, and escalating unresolved issues to higher levels of support. You will also be responsible for documenting technical issues and resolutions, contributing to the company's knowledge base, and identifying trends in customer inquiries to suggest product improvements. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a customer-centric approach. Experience with diagnostic tools, remote access software, and ticketing systems is essential. A background in mechanical engineering, electrical engineering, or a related technical field, combined with at least 4 years of experience in technical support or field service, is required. Strong analytical skills and the ability to remain calm and efficient under pressure are crucial. If you are passionate about technology and helping customers succeed, and you thrive in an autonomous, remote work environment, this is an excellent opportunity for you to contribute to a dynamic team.
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8
Senior Technical Support Engineer
15115 Tangerang, Banten
IDR14000000 Annually
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Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their remote support team. This is a fully remote position, ideal for an expert in technical troubleshooting and customer assistance who thrives in a virtual work environment. The successful candidate will be responsible for providing advanced technical support to customers, resolving complex software and hardware issues, and contributing to the overall improvement of customer satisfaction. Responsibilities include diagnosing and resolving technical problems, escalating unresolved issues to appropriate teams, documenting technical solutions, and creating knowledge base articles. You will be interacting directly with customers via phone, email, and chat, providing clear and concise solutions to their technical challenges. The role involves in-depth analysis of system logs and performance data to identify root causes of issues. You will also play a key role in training and mentoring junior support staff, sharing your expertise to enhance team capabilities. The ability to stay updated with the latest technological advancements and product updates is crucial. We are looking for a proactive problem-solver with excellent communication skills, a strong customer focus, and the ability to work independently and manage time effectively in a remote setting. This position offers the flexibility of working from home, a competitive salary, and the opportunity to contribute to a cutting-edge technology company.
Qualifications:
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a similar IT role.
- Proven experience in diagnosing and resolving complex technical issues.
- Expertise in operating systems (Windows, macOS, Linux) and network troubleshooting.
- Strong knowledge of hardware and software configurations.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work independently and manage workload effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Strong analytical and problem-solving skills.
- Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
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