50,898 Entry Level Management jobs in Indonesia
Purchasing Manager
Bali, West Nusa Tenggara
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.
**CANDIDATE PROFILE**
**Education and Experience**
4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.
**CORE WORK ACTIVITIES**
**Managing Work, Projects, Policies, and Standards for Purchasing Across Departments**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Assures sanitation compliance.
- Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
- Orders all food and beverage based on business needs.
- Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
- Delegates and enforces first in/first out inventory rotation for all storeroom products.
- Maintains sanitation and safety standards as specified in the brand guidelines.
- Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.
- Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
- Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
- Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
- Uses existing computer programs to perform daily and period end food and beverage costs.
- Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
- Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
- Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.
- Calculates figures for food and beverage inventory.
- Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
- Ensures all LSOP's are adhered to by all employees.
- Receives and inspects all deliveries.
- Maintains an accurate controllable log and beverage perpetual
- Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.
**Demonstrating and Applying Accounting Knowledge to Purchasing Operations**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Keeps up-to-date technically and applying new knowledge to your job.
**Supporting Purchasing Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Ensure disciplinary situations are addressed in timely fashion and with consistency.
- Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.
**Maintaining Finance and Accounting Goals**
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Interacts with kitchen staff, vendors and Executive Chef.
- Uses existing computer programs effectively to post invoices, update items and costs.
- Attends and participates in all pertinent meetings.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
**Managing Discipline Work, Projects, and Policies**
- Coordinates and implements accounting work and projects as assigned.
- Coordinates, implements, and follows up on audits for all areas of property operations.
- Complies with Federal and State laws applying to operations procedures.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Balances ledgers.
**Supporting Property Operations**
- Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluates if discipline teams are meeting service needs and provides feedback to teams.
- Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine operations performance against budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing and Monitoring Activities that Affect the Customer and Guest Experience**
- Provides excellent customer service by being readily available/approachable for all customers and guests.
- Takes proactive approaches when dealing with customers and guest concerns.
- Extends professionalism and courtesy to customers and guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
**Supporting Profitability**
- Supports annual quality audits.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Supporting Safety Standards and Work Procedures**
- Implements property emergency plan.
- Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
- Implements and sustains property accident prevention programs.
- Follows property-specific recovery plans.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates self confidence, energy and enthusiasm.
- Manages group or interpersonal conflict.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Manages time and possesses organizational skills.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Makes calls if necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Finance & Accounting
**Location** Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.
**CANDIDATE PROFILE**
**Education and Experience**
4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.
**CORE WORK ACTIVITIES**
**Managing Work, Projects, Policies, and Standards for Purchasing Across Departments**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Assures sanitation compliance.
- Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
- Orders all food and beverage based on business needs.
- Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
- Delegates and enforces first in/first out inventory rotation for all storeroom products.
- Maintains sanitation and safety standards as specified in the brand guidelines.
- Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.
- Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
- Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
- Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
- Uses existing computer programs to perform daily and period end food and beverage costs.
- Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
- Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
- Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.
- Calculates figures for food and beverage inventory.
- Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
- Ensures all LSOP's are adhered to by all employees.
- Receives and inspects all deliveries.
- Maintains an accurate controllable log and beverage perpetual
- Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.
**Demonstrating and Applying Accounting Knowledge to Purchasing Operations**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Keeps up-to-date technically and applying new knowledge to your job.
**Supporting Purchasing Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Ensure disciplinary situations are addressed in timely fashion and with consistency.
- Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.
**Maintaining Finance and Accounting Goals**
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Interacts with kitchen staff, vendors and Executive Chef.
- Uses existing computer programs effectively to post invoices, update items and costs.
- Attends and participates in all pertinent meetings.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
**Managing Discipline Work, Projects, and Policies**
- Coordinates and implements accounting work and projects as assigned.
- Coordinates, implements, and follows up on audits for all areas of property operations.
- Complies with Federal and State laws applying to operations procedures.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Balances ledgers.
**Supporting Property Operations**
- Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluates if discipline teams are meeting service needs and provides feedback to teams.
- Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine operations performance against budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing and Monitoring Activities that Affect the Customer and Guest Experience**
- Provides excellent customer service by being readily available/approachable for all customers and guests.
- Takes proactive approaches when dealing with customers and guest concerns.
- Extends professionalism and courtesy to customers and guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
**Supporting Profitability**
- Supports annual quality audits.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Supporting Safety Standards and Work Procedures**
- Implements property emergency plan.
- Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
- Implements and sustains property accident prevention programs.
- Follows property-specific recovery plans.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates self confidence, energy and enthusiasm.
- Manages group or interpersonal conflict.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Manages time and possesses organizational skills.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Makes calls if necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Loss Prevention Manager - Manado Marriott Resort & Spa
Manado, North Sulawesi
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Digital Marketing Manager - Manado Marriott Resort & Spa
Manado, North Sulawesi
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for analyzing and implementing strategies to achieve business requirements. The eCommerce Support Manager is responsible for developing, implementing, and maintaining tools and analysis to improve operational performance. As requested by senior management, this position will undertake special projects and analyses. Supports an environment which promotes service excellence, ensures associate engagement, and focuses on enhancing the guest experience. Ensures department goals are achieved through proactive management processes. Coordinates major initiatives, deliverables and contributes to the strategic direction of work teams.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the customer service, call center operations, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration. Hotel and Restaurant Management, Hospitality, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Providing Exceptional Customer Service**
- Supports Customer associates
- Coordinates hiring efforts including recruitment, hiring, and associate support within Customer Care & Channel Support. This includes new hire and hourly promoted positions.
- Provides technical expertise and communicates information with other Centers/Business Units to ensure successful coordination of service methods.
- Considers the impact on the customer when taking action or setting policies.
- Modifies specific processes to improve customer satisfaction.
- Breaks down barriers within the department/property to provide superior customer service.
**Managing the eCommerce Support Team**
- Oversees eCommerce Support team of 14 Marriott.com Content Management Specialists and 10 Marriott.com Visual Quality Assurance Analysts
- Manages tasks assignments for field support team
- Supervises daily eCommerce Support operations and ensures compliance with all policies, standards and procedures.
- Ensures that regular, ongoing communication is happening within the eCommerce Support department. Ensure staff is kept informed regarding new company initiatives, promotions, enhancements, Marriott.com releases, policies, etc. Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
- Participates in project updates during the weekly conference call with the eCommerce team.
- Creates Personal Development Plans (PDP's) with team members to enhance their individual performance and job satisfaction.
- Manages personnel related activities of the Content Management & Visual QA team including completion of performance evaluations, coaching, documenting, disciplinary action, monitoring attendance, etc.
- Actively identifies opportunities to develop members of their work teams on new technology and software, as well as, supports their professional development.
- Facilitates department and team meetings to disseminate new policies and procedures.
- Acts as facilitator and advisor to department service teams and problem solving teams, ensuring the training and completion of objectives.
- Leads associate communication efforts, ensuring successful communication of procedural and service issues.
**Supporting Profitability and Revenue Goals**
- Reviews staffing levels to ensure that project deadlines, operational needs and financial objectives are met.
- Monitors service levels, supports initiatives and achieves department goals established for all Marriott Brands by all channels.
- Prepares for anticipated changes due to trends in theory and practices in one's professional discipline.
- Examines trends in volume; adjusts department staffing and schedules as necessary to meet service level requirements.
- Ensures the department achieves our budgeted goals and makes recommendations for changes and cost saving opportunities.
**Supporting Human Resources Activities**
- Verifies incentive qualifiers eligibility and submits to Payroll each period.
- Promotes associate engagement by conducting regular stay interviews/rap sessions with associates.
- Supports the Management Development Readiness Program (MDRP).
- Applies new developments to improve organizational performance or service.
- Develops department policies to support process changes and initiatives.
**Additional Responsibilities**
- Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Effectively responds to and handles problems and complaints.
- Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Sales & Marketing
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for analyzing and implementing strategies to achieve business requirements. The eCommerce Support Manager is responsible for developing, implementing, and maintaining tools and analysis to improve operational performance. As requested by senior management, this position will undertake special projects and analyses. Supports an environment which promotes service excellence, ensures associate engagement, and focuses on enhancing the guest experience. Ensures department goals are achieved through proactive management processes. Coordinates major initiatives, deliverables and contributes to the strategic direction of work teams.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the customer service, call center operations, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration. Hotel and Restaurant Management, Hospitality, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Providing Exceptional Customer Service**
- Supports Customer associates
- Coordinates hiring efforts including recruitment, hiring, and associate support within Customer Care & Channel Support. This includes new hire and hourly promoted positions.
- Provides technical expertise and communicates information with other Centers/Business Units to ensure successful coordination of service methods.
- Considers the impact on the customer when taking action or setting policies.
- Modifies specific processes to improve customer satisfaction.
- Breaks down barriers within the department/property to provide superior customer service.
**Managing the eCommerce Support Team**
- Oversees eCommerce Support team of 14 Marriott.com Content Management Specialists and 10 Marriott.com Visual Quality Assurance Analysts
- Manages tasks assignments for field support team
- Supervises daily eCommerce Support operations and ensures compliance with all policies, standards and procedures.
- Ensures that regular, ongoing communication is happening within the eCommerce Support department. Ensure staff is kept informed regarding new company initiatives, promotions, enhancements, Marriott.com releases, policies, etc. Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
- Participates in project updates during the weekly conference call with the eCommerce team.
- Creates Personal Development Plans (PDP's) with team members to enhance their individual performance and job satisfaction.
- Manages personnel related activities of the Content Management & Visual QA team including completion of performance evaluations, coaching, documenting, disciplinary action, monitoring attendance, etc.
- Actively identifies opportunities to develop members of their work teams on new technology and software, as well as, supports their professional development.
- Facilitates department and team meetings to disseminate new policies and procedures.
- Acts as facilitator and advisor to department service teams and problem solving teams, ensuring the training and completion of objectives.
- Leads associate communication efforts, ensuring successful communication of procedural and service issues.
**Supporting Profitability and Revenue Goals**
- Reviews staffing levels to ensure that project deadlines, operational needs and financial objectives are met.
- Monitors service levels, supports initiatives and achieves department goals established for all Marriott Brands by all channels.
- Prepares for anticipated changes due to trends in theory and practices in one's professional discipline.
- Examines trends in volume; adjusts department staffing and schedules as necessary to meet service level requirements.
- Ensures the department achieves our budgeted goals and makes recommendations for changes and cost saving opportunities.
**Supporting Human Resources Activities**
- Verifies incentive qualifiers eligibility and submits to Payroll each period.
- Promotes associate engagement by conducting regular stay interviews/rap sessions with associates.
- Supports the Management Development Readiness Program (MDRP).
- Applies new developments to improve organizational performance or service.
- Develops department policies to support process changes and initiatives.
**Additional Responsibilities**
- Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Effectively responds to and handles problems and complaints.
- Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Spa Manager - Hiliwatu Bali Ubud, a Tribute Portfolio Resort
Ubud, Bali
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Hiliwatu Bali Ubud a Tribute Portfolio Resort, Jalan Pura Dalem No 88, Ubud, Bali, Indonesia, 80572VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character - they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Spa
**Location** Hiliwatu Bali Ubud a Tribute Portfolio Resort, Jalan Pura Dalem No 88, Ubud, Bali, Indonesia, 80572VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character - they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Restaurant & Bar Manager
Surabaya, East Java
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Aloft Surabaya Pakuwon City, Jalan Laguna Kejawan Putih Mutiara No 17B, Surabaya, East Java, Indonesia, 60112VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Aloft Surabaya Pakuwon City, Jalan Laguna Kejawan Putih Mutiara No 17B, Surabaya, East Java, Indonesia, 60112VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Purchasing Manager - Manado Marriott Resort & Spa
Manado, North Sulawesi
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
The 355-key Manado Marriott Resort & Spa will be part of a mixed-use mega development that will comprise of resorts, retail village, eco-park, Agro-tourism fruit farming, flower garden and paddy fields. It also offers good proximity to the shopping retail options and the international airport in the Manado area. The resort offers 4 Food and Beverage options, 5 function space with total event space of 1,408SM. Other than swimming pool and fitness centre, the resort also comes with kid's club and Quan Spa
**JOB SUMMARY**
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.
**CANDIDATE PROFILE**
**Education and Experience**
4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.
**CORE WORK ACTIVITIES**
**Managing Work, Projects, Policies, and Standards for Purchasing Across Departments**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Assures sanitation compliance.
- Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
- Orders all food and beverage based on business needs.
- Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
- Delegates and enforces first in/first out inventory rotation for all storeroom products.
- Maintains sanitation and safety standards as specified in the brand guidelines.
- Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.
- Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
- Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
- Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
- Uses existing computer programs to perform daily and period end food and beverage costs.
- Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
- Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
- Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.
- Calculates figures for food and beverage inventory.
- Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
- Ensures all LSOP's are adhered to by all employees.
- Receives and inspects all deliveries.
- Maintains an accurate controllable log and beverage perpetual
- Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.
**Demonstrating and Applying Accounting Knowledge to Purchasing Operations**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Keeps up-to-date technically and applying new knowledge to your job.
**Supporting Purchasing Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Ensure disciplinary situations are addressed in timely fashion and with consistency.
- Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.
**Maintaining Finance and Accounting Goals**
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Interacts with kitchen staff, vendors and Executive Chef.
- Uses existing computer programs effectively to post invoices, update items and costs.
- Attends and participates in all pertinent meetings.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
**Managing Discipline Work, Projects, and Policies**
- Coordinates and implements accounting work and projects as assigned.
- Coordinates, implements, and follows up on audits for all areas of property operations.
- Complies with Federal and State laws applying to operations procedures.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Balances ledgers.
**Supporting Property Operations**
- Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluates if discipline teams are meeting service needs and provides feedback to teams.
- Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine operations performance against budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing and Monitoring Activities that Affect the Customer and Guest Experience**
- Provides excellent customer service by being readily available/approachable for all customers and guests.
- Takes proactive approaches when dealing with customers and guest concerns.
- Extends professionalism and courtesy to customers and guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
**Supporting Profitability**
- Supports annual quality audits.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Supporting Safety Standards and Work Procedures**
- Implements property emergency plan.
- Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
- Implements and sustains property accident prevention programs.
- Follows property-specific recovery plans.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates self confidence, energy and enthusiasm.
- Manages group or interpersonal conflict.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Manages time and possesses organizational skills.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Makes calls if necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Finance & Accounting
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
The 355-key Manado Marriott Resort & Spa will be part of a mixed-use mega development that will comprise of resorts, retail village, eco-park, Agro-tourism fruit farming, flower garden and paddy fields. It also offers good proximity to the shopping retail options and the international airport in the Manado area. The resort offers 4 Food and Beverage options, 5 function space with total event space of 1,408SM. Other than swimming pool and fitness centre, the resort also comes with kid's club and Quan Spa
**JOB SUMMARY**
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.
**CANDIDATE PROFILE**
**Education and Experience**
4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.
**CORE WORK ACTIVITIES**
**Managing Work, Projects, Policies, and Standards for Purchasing Across Departments**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Assures sanitation compliance.
- Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
- Orders all food and beverage based on business needs.
- Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
- Delegates and enforces first in/first out inventory rotation for all storeroom products.
- Maintains sanitation and safety standards as specified in the brand guidelines.
- Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.
- Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
- Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
- Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
- Uses existing computer programs to perform daily and period end food and beverage costs.
- Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
- Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
- Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.
- Calculates figures for food and beverage inventory.
- Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
- Ensures all LSOP's are adhered to by all employees.
- Receives and inspects all deliveries.
- Maintains an accurate controllable log and beverage perpetual
- Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.
**Demonstrating and Applying Accounting Knowledge to Purchasing Operations**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Keeps up-to-date technically and applying new knowledge to your job.
**Supporting Purchasing Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Ensure disciplinary situations are addressed in timely fashion and with consistency.
- Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.
**Maintaining Finance and Accounting Goals**
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Interacts with kitchen staff, vendors and Executive Chef.
- Uses existing computer programs effectively to post invoices, update items and costs.
- Attends and participates in all pertinent meetings.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
**Managing Discipline Work, Projects, and Policies**
- Coordinates and implements accounting work and projects as assigned.
- Coordinates, implements, and follows up on audits for all areas of property operations.
- Complies with Federal and State laws applying to operations procedures.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Balances ledgers.
**Supporting Property Operations**
- Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluates if discipline teams are meeting service needs and provides feedback to teams.
- Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine operations performance against budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing and Monitoring Activities that Affect the Customer and Guest Experience**
- Provides excellent customer service by being readily available/approachable for all customers and guests.
- Takes proactive approaches when dealing with customers and guest concerns.
- Extends professionalism and courtesy to customers and guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
**Supporting Profitability**
- Supports annual quality audits.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Supporting Safety Standards and Work Procedures**
- Implements property emergency plan.
- Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
- Implements and sustains property accident prevention programs.
- Follows property-specific recovery plans.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates self confidence, energy and enthusiasm.
- Manages group or interpersonal conflict.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Manages time and possesses organizational skills.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Makes calls if necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Front Office Manager - Manado Marriott Resort & Spa
Manado, North Sulawesi
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
The 355-key Manado Marriott Resort & Spa will be part of a mixed-use mega development that will comprise of resorts, retail village, eco-park, Agro-tourism fruit farming, flower garden and paddy fields. It also offers good proximity to the shopping retail options and the international airport in the Manado area. The resort offers 4 Food and Beverage options, 5 function space with total event space of 1,408SM. Other than swimming pool and fitness centre, the resort also comes with kid's club and Quan Spa
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
The 355-key Manado Marriott Resort & Spa will be part of a mixed-use mega development that will comprise of resorts, retail village, eco-park, Agro-tourism fruit farming, flower garden and paddy fields. It also offers good proximity to the shopping retail options and the international airport in the Manado area. The resort offers 4 Food and Beverage options, 5 function space with total event space of 1,408SM. Other than swimming pool and fitness centre, the resort also comes with kid's club and Quan Spa
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Quality Manager
Jakarta, Jakarta
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical
**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
- Experience/trained in Six Sigma or TQM
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.
**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.
**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical
**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
- Experience/trained in Six Sigma or TQM
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.
**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.
**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Business Development Manager
Pearson
Posted today
Job Viewed
Job Description
Pearson is looking for a dynamic sales professional with a strong winning mindset and a strong desire to succeed as the Business Development Manager for Indonesia. As a Business Development Manager, you will drive HED business performance in Indonesia by achieving or exceeding revenue targets in assigned key accounts in assigned territory.
This role is responsible for establishing strategic partnerships with key accounts by leveraging Pearson product and service solutions to meet educational outcomes.
Key Responsibilities
+ Responsible for driving HED sales revenue in Indonesia by establishing a strategic partnership with key accounts
+ Determine sales priorities & strategies and develop a business plan for implementing these strategies
+ Identify and build strategic relationships with key University stakeholders such as Teaching & Learning, IT (technical), Procurement, Educational Designers, Finance, and Library to ensure awareness of Pearson products and services to help grow institutional sales
+ Conduct group and individual product/technology presentations
+ Work with instructors to match Pearson products to their program to drive adoption sales
+ Develop new accounts and new revenue streams through active prospecting, either through a cold call or social media outreach in assigned territory
+ Meet or exceed KPIs and financial measurements set by the company
Other responsibilities
+ Work in concert with the operations team in the organization to ensure effective and efficient support for customers
+ Maintain up-to-date knowledge of Pearson products, platforms and capabilities
+ Stay abreast of issues impacting the educational industry and factors influencing the market environment
+ Perform production/sales forecast/ inventory management for the Higher Education division
+ Develop and maintain a sales pipeline for all qualified opportunities in OneCRM (salesforce.com)
Key competencies required:
+ Bachelor's degree required
+ 5-8 years experience with a successful track record in working with channel partners, bookstores, sales or related customer-facing roles in higher education or a related field
+ Experience interfacing with executive management; ability to conduct high-level sales meetings with Deans, Vice-Chancellors and other similar executive levels
+ Excellent negotiation skills
+ Strategic & creative thinking to develop innovative ideas to increase sell-thru
+ Great commercial acumen
+ High level of experience in solution selling and digital products.
+ Passion for higher education, learner success and Pearson's mission
+ Strong networking skills and familiarity with social media selling & prospecting
+ Willing to spend a significant portion of time on field sales activities
+ Must be able to communicate fluently in the local language and at an intermediate level in English language communication
+ Experience with SalesForce and Tableau would be a key advantage
#LI-TW1
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Sales
**Job Family:** GO_TO_MARKET
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20656
#LI-REMOTE
This role is responsible for establishing strategic partnerships with key accounts by leveraging Pearson product and service solutions to meet educational outcomes.
Key Responsibilities
+ Responsible for driving HED sales revenue in Indonesia by establishing a strategic partnership with key accounts
+ Determine sales priorities & strategies and develop a business plan for implementing these strategies
+ Identify and build strategic relationships with key University stakeholders such as Teaching & Learning, IT (technical), Procurement, Educational Designers, Finance, and Library to ensure awareness of Pearson products and services to help grow institutional sales
+ Conduct group and individual product/technology presentations
+ Work with instructors to match Pearson products to their program to drive adoption sales
+ Develop new accounts and new revenue streams through active prospecting, either through a cold call or social media outreach in assigned territory
+ Meet or exceed KPIs and financial measurements set by the company
Other responsibilities
+ Work in concert with the operations team in the organization to ensure effective and efficient support for customers
+ Maintain up-to-date knowledge of Pearson products, platforms and capabilities
+ Stay abreast of issues impacting the educational industry and factors influencing the market environment
+ Perform production/sales forecast/ inventory management for the Higher Education division
+ Develop and maintain a sales pipeline for all qualified opportunities in OneCRM (salesforce.com)
Key competencies required:
+ Bachelor's degree required
+ 5-8 years experience with a successful track record in working with channel partners, bookstores, sales or related customer-facing roles in higher education or a related field
+ Experience interfacing with executive management; ability to conduct high-level sales meetings with Deans, Vice-Chancellors and other similar executive levels
+ Excellent negotiation skills
+ Strategic & creative thinking to develop innovative ideas to increase sell-thru
+ Great commercial acumen
+ High level of experience in solution selling and digital products.
+ Passion for higher education, learner success and Pearson's mission
+ Strong networking skills and familiarity with social media selling & prospecting
+ Willing to spend a significant portion of time on field sales activities
+ Must be able to communicate fluently in the local language and at an intermediate level in English language communication
+ Experience with SalesForce and Tableau would be a key advantage
#LI-TW1
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Sales
**Job Family:** GO_TO_MARKET
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20656
#LI-REMOTE
This advertiser has chosen not to accept applicants from your region.
8
Outlet Assistant Manager - Keraton at The Plaza
Jakarta, Jakarta
Hyatt
Posted today
Job Viewed
Job Description
**Description:**
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assistant Manager is responsible to manage the assigned Outlet as an independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
**Qualifications:**
Ideally with a relevant degree in Hospitality or restaurant management. Minimum 2-3 years work experience as a Team leader- F&B or a year as an Assistant Manager in F&B service, for a particular outlet in a hotel or large restaurant with good standards, Must have excellent leadership capability and customer relations skills, Knowledgeable about basic function of Windows OS, MS Office & Infrasys.
**Primary Location:** ID-JW-Jakarta
**Organization:** Keraton at The Plaza
**Job Level:** Full-time
**Job:** Food and Beverage
**Req ID:** JAK
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assistant Manager is responsible to manage the assigned Outlet as an independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
**Qualifications:**
Ideally with a relevant degree in Hospitality or restaurant management. Minimum 2-3 years work experience as a Team leader- F&B or a year as an Assistant Manager in F&B service, for a particular outlet in a hotel or large restaurant with good standards, Must have excellent leadership capability and customer relations skills, Knowledgeable about basic function of Windows OS, MS Office & Infrasys.
**Primary Location:** ID-JW-Jakarta
**Organization:** Keraton at The Plaza
**Job Level:** Full-time
**Job:** Food and Beverage
**Req ID:** JAK
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
9