3,076 Field Application Engineer jobs in Indonesia
Field Application Engineer
Posted today
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Position Overview
We are seeking a highly motivated Field Application Engineer (FAE) with strong expertise in FPGA technologies to support our customers in evaluating, integrating, and deploying MangoBoost's FPGA-based solutions. In this role, you will serve as the technical bridge between our product development teams and customers, driving the successful adoption of our FPGA products in real-world applications.
What We Offer
- Opportunity to work with cutting-edge FPGA and DPU technologies.
- A collaborative environment bridging customers and world-class R&D teams.
- Professional growth through customer-facing technical leadership.
Key Responsibilities
- Serve as the primary technical interface for customers, providing both pre-sales and post-sales support.
- Assist customers with MangoBoost solution bring-up, evaluation, benchmarking, and performance tuning.
- Deliver technical presentations, product demonstrations, training, and workshops to customer engineering teams.
- Provide actionable feedback to internal R&D and product management teams based on customer engagements and self-evaluations.
- Develop and maintain technical documentation, reference designs, and application notes to accelerate customer adoption.
Required Qualifications
- Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field.
- 3+ years of experience in one or more of the following:
- Hands-on FPGA design, verification, or application engineering.
- Field Application Engineering or customer-facing technical roles.
- Strong problem-solving, communication, and presentation skills.
- Comfortable engaging with customers, including in high-urgency situations.
Preferred Qualifications
- Experience with PCIe and high-speed Ethernet (10G/25G/100G).
- Familiarity with networking, storage, or AI/ML workloads.
- Experience with embedded systems, Linux drivers, and software-hardware co-design.
About Us
MangoBoost, Inc.
- MangoBoost is a start-up company that develops groundbreaking new data processing units (DPUs). MangoBoost's novel DPUs can be customized and flexibly integrated into server systems to address myriad system overheads and make other devices (such as SSDs, GPUs, NICs, etc.) smarter. As a result, MangoBoost DPU offers a dramatic boost in system efficiency, performance, scalability, and cost-effectiveness. MangoBoost leverages ~10 years of prior world-leading research done in academia, which has produced extensive full-system patent-pending prototypes published at premier conferences in computer architecture and systems areas (for example ISCA and OSDI). MangoBoost has received a $10M seed fund in 2022 and, a $55M Series A fund in 2023 and is actively growing in the US and Korea.
- MangoBoost is comprised of the world's top computer system developers. The founder is currently one of the world's leading computer system architects, and other members are also experts with outstanding careers in various aspects of computer system development. Most team members have conducted research and worked at top-tier universities and companies worldwide. Since 2014, our team has been developing the world's top-level DPU, and we are the only start-up capable of designing a DPU that can compete immediately with giants like Amazon and NVIDIA.
Notice Regarding Return of Hiring Documents
- This notice is in accordance with Article 11, Section 6 of the Fair Hiring Procedure Act, which allows job applicants, excluding the final successful candidate, to request the return of any recruitment documents they have submitted.
- Job applicants who were not selected as the final candidates in the recruitment process are entitled to request the return of the recruitment documents they submitted within 180 days of the date the employment decision is confirmed. However, this does not apply to documents submitted via the website or email, or documents voluntarily submitted by the applicant without the company's request. If the recruitment documents are lost due to natural disasters or other reasons for which the company is not responsible, it will be considered as having been returned.
- Applicants wishing to request the return of their recruitment documents should fill out the Request for Return of Hiring Documents (Form 3 of the Enforcement Rules of the Fair Hiring Procedure Act) and submit it by email ). The documents will be sent by registered mail to the designated address within 14 days from the confirmation of submission. Please note that the cost of registered mail will be borne by the recipient.
- The company will keep the recruitment documents for 180 days following the confirmation of the employment decision. If no request for the return of documents is made within that period, the company will dispose of all recruitment documents without delay in accordance with the Personal Information Protection Act.
Field Application Engineer - Renewable Energy Systems
Posted 8 days ago
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Responsibilities:
- Provide on-site and remote technical support to customers, including installation guidance, commissioning, and troubleshooting of renewable energy systems (e.g., solar power, energy storage).
- Conduct pre-sales technical consultations to understand customer needs and propose appropriate solutions.
- Deliver comprehensive technical training to customers and partners on product operation, maintenance, and best practices.
- Analyze system performance data and identify opportunities for optimization and efficiency improvements.
- Diagnose and resolve technical issues, escalating complex problems to the R&D or engineering teams as necessary.
- Develop technical documentation, including user manuals, FAQs, and troubleshooting guides.
- Collaborate with the sales team to provide technical expertise during the sales process and respond to RFPs.
- Gather customer feedback and market intelligence to inform product development and improve service offerings.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Maintain accurate records of customer interactions, technical issues, and resolutions.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 4 years of experience in a Field Application Engineer, Technical Support Engineer, or similar role, preferably in the renewable energy sector.
- Strong understanding of electrical systems, power electronics, and renewable energy technologies.
- Proficiency in reading and interpreting technical drawings, schematics, and datasheets.
- Excellent troubleshooting and problem-solving skills.
- Strong customer-facing communication and presentation skills.
- Ability to travel to customer sites as required (approximately 30-50% of the time).
- Proficiency in relevant software tools for system monitoring and analysis.
- Experience with energy storage systems or grid-tied inverters is a significant advantage.
- Fluency in English and Bahasa Indonesia is required.
Sales Product Demonstration Specialist
Posted today
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Peran penting di PT. WISEKA PILAR UTAMA'
Kami mencari Sales Product Demonstration Specialist yang berpengalaman untuk bergabung dengan tim kami di Surabaya, Jawa Timur. Dalam peran ini, Anda akan memainkan peranan penting dalam mempromosikan dan memperkenalkan produk-produk kami kepada pelanggan potensial, serta membangun hubungan yang solid dengan mereka.
Tanggung Jawab Utama
- Memberikan presentasi dan demonstrasi yang menarik dan efektif untuk mempromosikan fitur dan manfaat produk kami kepada pelanggan yang prospektif.
- Mengidentifikasi dan memahami kebutuhan pelanggan, serta memberikan solusi yang sesuai dengan produk kami.
- Membangun hubungan yang kuat dan kolaboratif dengan pelanggan untuk mendukung penjualan dan mempertahankan loyalitas.
- Mengumpulkan umpan balik dari pelanggan dan menyampaikannya ke tim terkait untuk peningkatan berkelanjutan.
- Bekerja sama dengan tim pemasaran untuk mengembangkan materi presentasi dan demonstrasi yang menarik.
- Memantau dan melaporkan kemajuan penjualan, serta membantu mencapai target yang ditetapkan.
Kualifikasi yang Dibutuhkan
- Minimal 1 tahun pengalaman dalam peran penjualan atau demonstrasi produk, preferably di industri serupa.
- Kemampuan presentasi dan komunikasi yang sangat baik, serta keterampilan negosiasi yang efektif.
- Pemahaman yang kuat tentang produk-produk dan solusi kami, serta kemampuan untuk menjelaskannya dengan jelas.
- Kemampuan beradaptasi dan belajar cepat, serta berorientasi pada pelayanan pelanggan yang unggul.
- Pengetahuan tentang tren industri dan pesaing yang up-to-date.
- Diploma atau gelar sarjana dalam bidang terkait, seperti pemasaran, manajemen bisnis, atau komunikasi.
Tentang PT. WISEKA PILAR UTAMA'
PT. WISEKA PILAR UTAMA adalah perusahaan manufacture yang bergerak di bidang Briket Arang Batok Kelapa yang berfokus pada pengembangan dan penjualan produk-produk inovatif dindustry FnB. Dengan visi untuk menjadi pemimpin pasar, kami berkomitmen untuk terus berinovasi dan memberikan solusi terbaik bagi pelanggan kami. Budaya perusahaan kami menekankan pada kolaborasi, integritas, dan semangat kewirausahaan, sehingga menciptakan lingkungan kerja yang dinamis dan mendukung pertumbuhan karyawan.
Tertarik untuk bergabung dengan tim kami? Lamar sekarang dan menjadi bagian dari perjalanan kami menuju kesuksesan
Customer Support
Posted today
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Resvara Indonesia sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Sinduadi, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.
Kualifikasi pekerjaan:
- Tersedia jam fleksibel
Customer Support Admin (Back Office)
Posisi ini akan ditempatkan di perusahaan mitra kami yang bergerak di bidang broker/forex.
Kualifikasi:
- Pengalaman minimal 1 tahun di posisi yang sama atau di bidang administrasi.
- Mahir mengoperasikan Microsoft Office (Word & Excel), CRM, dan platform customer support lainnya.
- Memiliki pengetahuan di bidang forex (lebih disukai).
- Terbiasa melakukan rekapitulasi data dan membuat laporan harian.
- Mampu berbahasa Inggris (nilai tambah).
- Teliti, cepat, multitasking, serta mampu bekerja dengan target.
- Memiliki kemampuan komunikasi dan koordinasi yang baik dengan stakeholder perusahaan.
- Memiliki keterampilan problem-solving dan mampu bekerja secara mandiri maupun dalam tim.
- Bersedia bekerja secara shift termasuk akhir pekan.
- Memiliki laptop untuk bekerja.
- Siap bergabung segera untuk WFO di Yogyakarta.
Benefit:
- Gaji pokok sesuai UMK Yogyakarta 2025
- BPJS Kesehatan & Ketenagakerjaan
- Uang lembur sesuai ketentuan yang berlaku
Customer Support
Posted today
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Two Blocks sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Panunggangan, Banten. Lamar sekarang untuk menjadi bagian dari tim kami.
Kualifikasi pekerjaan:
- Tersedia jam fleksibel
- Gaji yang diinginkan: Rp3,000,000 - Rp5,000,000 per bulan
Customer Support
Posted today
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PT TEDMONNINDO PRATAMASEMESTA sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Kedungdoro, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.
Persyaratan untuk peran ini:
- Mencari kandidat untuk bekerja pada:
- Senin pagi
- Senin siang
- Selasa pagi
- Selasa siang
- Rabu pagi
- Rabu siang
- Kamis pagi
- Kamis siang
- Jumat pagi
- Jumat siang
- Sabtu pagi
- Sabtu siang
- Minggu pagi
Minggu siang
MEMBANGUN DATA BASE PELANGGAN
MERESPON PELANGGAN MELALUI CHAT MAUPUN TELEPON
MEMAHAMI PERMINTAAN PELANGGAN
MEMBERIKAN INFORMASI PRODUK DAN LAYANAN KE PELANGGAN
MENANGANI DAN MEMASTIKAN KOMPLAIN DARI PELANGGAN TERTANGANI DALAM 1 KALI PENANGANAN
MELAKUKAN RELASI KE PELANGGAN ( WARM & HOT CUSTOMER )
7.MENCATAT FEEDBACK DARI PELANGGAN TERKAIT PENINGKATAN PRODUK ATAUPUN LAYANAN
8.MENYUSUN DAN MELAKSANAKAN SURVEY PELANGGAN
MELAKUKAN LAPORAN HARIAN DAN BULANAN
MENGAWASI HARIAN KERJA TEAM SALES OFFLINE
MEMBERIKAN EDUKASI PRODUK KE TOKO
PENDIDIKAN MINIMAL SMA /SMK Diutamakan S1
MEMAHAMI SPREEADSET DAN EXCEL
TERBIASA KERJA DIBAWAH TARGET
TERBIASA MENGGUNAKAN WA BUSINESS
BISA KERJASAMA TEAM
Berpengalaman di toko bangunan
PENEMPATAN DI BALIKPAPAN
DIUTAMAKAN DOMISILI BALIKPAPAN
Customer Support
Posted today
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Eagle Protect Security is a leading Security Services Provider company operating globally, dedicated to delivering the best experience for our international customers. We are looking for a passionate, solution-oriented individual who is fluent in English to join our dedicated Customer Support team.
Job SummaryThe Customer Support Specialist is primarily responsible for providing world-class support to our international, English-speaking customer base across various communication channels (email, live chat, and phone). The core focus is resolving customer issues efficiently, professionally, and accurately, maintaining high customer satisfaction, and contributing positively to the company's global reputation.
Key ResponsibilitiesMulti-Channel Support:
Manage and resolve incoming customer inquiries and issues in English promptly via all channels (phone, email, chat).
- Provide clear, accurate technical assistance, product information, and effective troubleshooting guidance.
Communication and Documentation:
Ensure all written and verbal communication (specifically in English) is fluent, professional, and grammatically correct.
- Document customer interactions, reported issues, and provided solutions in detail within the CRM or ticketing system.
Customer Advocacy and Feedback:
Collaborate with internal teams (Sales, Product, or Technical) to elevate the customer experience and ensure deep-seated issues are resolved.
- Identify trends of common issues and provide structured feedback to management for product or service improvement.
Compliance:
Ensure all customer interactions and data handling adhere strictly to the company's privacy policies and service standards.
Qualifications and Requirements
- Language Proficiency: Fluency in English—both written and verbal—is an absolute requirement. English proficiency tests (e.g., TOEFL/IELTS scores or internal testing) may be required.
- Experience: A minimum of 2 years of experience in Customer Support, Call Center environments, or a similar customer-facing role with a global audience.
- Technical Skills: Proficient in using CRM systems such as Zendesk, Salesforce, or Freshdesk, and other digital communication tools.
- Mindset: Possesses high empathy, patience, and a solution-oriented approach, with the ability to remain calm under pressure.
- Education: Minimum of a (Diploma/Bachelor's) degree in any field.
- Availability: Willingness to work in shifts, including nights, weekends, or holidays, to support international time zones.
- Proficiency in other foreign languages
- Experience providing technical support for software or SaaS (Software as a Service) products.
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customer support
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Skill teknis
- Manajemen tiket (CRM tools)
- Pemanfaatan tools komunikasi internal untuk kolaborasi tim
- Berpengalaman di bidang Customer Support atau layanan pelanggan
Soft skill
- Komunikasi interpersonal yang jelas dan empatik
- Kemampuan mendengarkan aktif dan menggali kebutuhan user
- Problem solving kolaboratif
- Manajemen emosi dan tekanan saat menangani komplain
- Disiplin dan konsisten dalam dokumentasi
Customer Support
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PT. Omni Hotelier Internasional sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Batubulan Kangin, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.
Kualifikasi pekerjaan:
- Tersedia jam fleksibel
Customer Support
Posted today
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Puffin Paint Cikarang sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Cikarang Kota, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.
Kualifikasi pekerjaan:
- Mencari kandidat untuk bekerja pada:
- Senin: Pagi, Siang
- Selasa: Pagi, Siang
- Rabu: Pagi, Siang
- Kamis: Pagi, Siang
- Jum'at: Pagi, Siang
- Sabtu: Pagi, Siang
- Minggu: Pagi, Siang
Deskripsi Pekerjaan
- Menyambut customer yang datang walk in dengan standard grooming
- Memberikan informasi yang aktual dan jelas kepada customer
- Melakukan transaksi untuk customer yang datang walk in
- Mengumpulkan informasi dasar pelanggan: nama, kontak, kebutuhan utama, dan lokasi yang masuk dari qontak
- Menentukan apakah lead memenuhi kriteria untuk diteruskan ke tim Sales.
- Meneruskan leads yang valid ke Sales secara tertib dan terdokumentasi.
- Menjaga komunikasi antar tim untuk memastikan tidak ada leads yang terlewat.
- Mencatat dan memperbarui data leads di sistem CRM/lead tracking sheet.
- Menyusun laporan harian/mingguan terkait jumlah dan status leads.
- Melayani customer yang masuk melalui qontak, call telpon HO, dan WA
- memantau dan menjalankan operasional pickup produk customer
Kualifikasi
Pendidikan minimal SMA/SMK, D3/S1 diutamakan.
Pengalaman di bidang customer service atau telemarketing minimal 1 tahun (diutamakan).
Komunikatif, sabar, dan cepat tanggap.
Mampu menggunakan aplikasi CRM, WhatsApp Business, dan Google Workspace.
Siap bekerja dalam tim dan shift (jika dibutuhkan)."