14 Field Service jobs in Indonesia

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's valves, actuators and accessories across industries such as oil and gas, chemical and other industries.
This position provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. This position is actively engaged in troubleshooting and implementing solutions onsite at nearby customer facilities.
Responsibilities & Requirements:
+ Overhaul, repair, troubleshoot, assemble various types of valves, actuators and accessories
+ Calibrate and troubleshoot smart positioners and traditional positioners
+ Run diagnostics tests, functional tests, Shell test, seat leakage test as per requirement
+ Prepare and conduct FAT
+ Manage shutdown / turnaround and work as a team with planners and other team mates to meet customer's required schedule
+ Record and submit reports of before and after servicing of valves
+ Submit time sheet and field service reports in timely manner for onsite jobs
+ Practice and adopt a safe work attitude
+ Comply to corporate and regulatory safety policies and requirements
+ Take on additional duties as and when assigned
Preferred Experience / Skills:
+ Technical Vocation Certification / Diploma in Instrumentation Control / Electrical / Mechanical Engineering
+ Minimum 2 - 3 years of hands-on experience in valves and related products
+ Able to read and understand technical drawings and schematic drawings
+ Good planning and communication skills
+ Able to work independently as well as in a team with all the other colleagues
+ Customer orientated, proactive and positive attitude is required in dynamic and challenging environment
+ Required to use Microsoft outlook, Word, Excel for communication and reporting purpose
**Req ID** : R-14795
**Job Family Group** : Operations
**Job Family** : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

**Date Posted:**
2025-05-27
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Permata Bintoro Kav 95-96, Jalan Ketampon Surabaya, Indonesia
**Role Overview**
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and is looking for a Service Supervisor for one of our entities. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**On a typical day you will:**
+ Supervise, train, and coach service technicians, ensuring that they have the necessary resources and training.
+ Creates and manages preventive maintenance schedules, allocates daily tasks to technicians, and manages workload and overtime.
+ Provides technical guidance and assistance to service technicians, troubleshooting issues and ensuring proper installation, maintenance, and repair of elevator systems.
+ Ensures that all maintenance and repair work is performed according to company standards and safety regulations.
+ Communicates with clients regarding service needs, responds to complaints, and ensures high levels of customer satisfaction.
+ Maintains accurate records of work performed, including timesheets, material cost estimates, and job site records.
+ Provide support in carrying out the elevator and escalator maintenance and service visits of the units within assigned territory.
+ Work within defined geographical area / territory, managing the portfolio of elevators and escalators within it.
+ Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
**What you will need to be successful**
+ Minimum a Technical certificate in Engineering, Mechanical or Electrical.
+ At least 10 years of field experience in elevator/escalator industry.
+ Experienced in handling a team of Technicians in elevator industry.
+ Having a good understanding and compliance with safety procedures.
+ Having a good customer service mindset to bring an excellent Otis customer service to customers.
+ Having a positive, teamwork & growth mindset.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Date Posted:**
2025-05-12
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Permata Bintoro Kav 95-96, Jalan Ketampon Surabaya, Indonesia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? PT Citas Otis Elevator is growing and is looking for **Field** **Service Mechanic.**
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**_Department_** **/Departemen** : Service Field Operations
**_Position_** **/Posisi** : Field Service Mechanic
**_Location_** **/Lokasi** : Surabaya - Indonesia
**_Basic Function :_**
**Fungsi Dasar :**
_Responsible on maintenance activities on Otis products based on the Otis procedures in order to reach customer's satisfaction._
Bertanggung jawab atas kegiatan maintenance/pemeliharaan produk-produk Otis berdasarkan prosedur Otis untuk memberikan/mencapai kepuasan pelanggan
**_Duties and Responsibilities :_**
**Tugas dan Tanggung jawab :**
+ _To do service activities of Otis product based on Otis service procedures._
Melakukan aktivitas service atas produk-produk Otis berdasarkan prosedur service Otis.
+ To _replace Otis products spareparts._
Mengganti sparepart produk Otis.
+ _To answer callback on office hour and overtime if necessary and approved by the Superior._
Menjawab call back pada saat jam kerja atau pada saat lembur (jika diperlukan) dengan persetujuan dari Service Supervisor.
+ _To fill in callback in detail in callback report book after doing reparation of Otis products._
Mengisi laporan call back secara detail setelah melakukan reparasi atas produk-produk Otis.
+ _To fill in time ticket, Service Report, overtime usage and other administration report correctly and punctually._
Mengisi time ticket, laporan service, lembur dan laporan administrasi lainnya secara benar dan tepat waktu.
+ _To provide input or to up date report to the Superior regarding important problems which is under his responsibility._
Memberikan input atau laporan terbaru kepada Service Supervisor tentang persoalan-persoalan penting yang berada di bawah tanggung jawabnya.
+ _To make spare parts requisition with his superior approval and if necessary he has to give back the damaged part to superior._
Membuat permintaan sparepart dengan persetujuan dari atasan dan jika diperlukan harus mengembalikan kembali sparepart yang rusak kepada atasan.
+ _To represent and to keep good image of PT Citas Otis Elevator in relation with customer or government institution based on the company policy and procedures and the authority provided by his superior._
Mewakili dan tetap memberikan citra yang baik dari PT Citas Otis Elevator dalam berhubungan dengan pelanggan dan institusi pemerintahan berdasarkan kebijakan dan prosedur perusahaan serta otoritas yang diberikan oleh atasan.
+ _To keep safety equipment provided by company and to follow safety procedures in the job._
Menyimpan dengan baik peralatan safety yang disediakan oleh perusahaan dan mengikuti prosedur safety saat bekerja.
+ _To keep and to take good care working support equipment provided by company._
Menyimpan dan memelihara dengan baik semua alat-alat bantu pekerjaan yang disediakan oleh perusahaan.
+ _To do minor adjustment of Otis product based on Otis adjustment procedures._
Melakukan penyesuaian kecil terhadap produk Otis berdasarkan prosedur penyesuaian Otis _._
+ _To participate in training program conducted by company._
Berpartisipasi dalam program pelatihan yang diselenggarakan oleh perusahaan.
+ _To participate in implementation of company's programs that instructed by his superior._
Berpartisipasi dalam pengimplementasian program-program perusahaan seperti yang diintruksikan oleh atasan.
+ _Adapt to workload requirements and be ready to work beyond official working hours as may be required seasonally_
Menyesuaikan diri terhadap banyaknya pekerjaan dan siap untuk bekerja di luar jam kerja bila sewaktu-waktu diperlukan.
+ _Operate within the code of ethics established by the company, which is also the Three Absolute Otis. Promptly report any doubtful situation to ECO/ B.P.O._
Melakukan pekerjaan sesuai dengan kode etik perusahaan yang juga merupakan Three Absolute Otis. Segera melapor kepada ECO / B.P.O. perusahaan bila ada hal - hal / situasi yang meragukan.
+ _Strictly and fully comply to all company policies and procedures._
Dengan sepenuhnya mematuhi semua kebijaksanaan dan prosedur perusahaan.
**_Principal Working Relationship_** **_:_**
**Hubungan Kerja Utama :**
+ _Report directly to Route Section Manager / Outside Supervisor_
Melapor secara langsung kepada Route Section Manager / Outside Supervisor.
+ _Work closely with repair, adjuster and call back mechanic._
Bekerja sama secara cermat dengan repair, adjuster, dan call back mechanic.
**_Qualifications :_**
**Kualifikasi :**
+ _Technical High School graduated with minimum 4 years relevant working experience._
Lulusan STM dengan minimum 4 tahun pengalaman kerja yang sesuai.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Date Posted:**
2025-04-13
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Centre Point, Jalan Timor Komplek Centre Points no. H-6 Medan, Indonesia
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? PT Citas Otis Elevator s growing and is looking for **Field** **Service Mechanics.**
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**_Department_** **/Departemen** : Service Field Operations
**_Position_** **/Posisi** : Service Mechanic
**_Report to_** **/Melapor ke** : Outside Supervisor
**_Location_** **/Lokasi** : Pekanbaru - Indonesia
**_Basic Function :_**
**Fungsi Dasar :**
_Responsible on maintenance activities on Otis products based on the Otis procedures in order to reach customer's satisfaction._
Bertanggung jawab atas kegiatan maintenance/pemeliharaan produk-produk Otis berdasarkan prosedur Otis untuk memberikan/mencapai kepuasan pelanggan
**_Duties and Responsibilities :_**
**Tugas dan Tanggung jawab :**
+ _To do service activities of Otis product based on Otis service procedures._
Melakukan aktivitas service atas produk-produk Otis berdasarkan prosedur service Otis.
+ To _replace Otis products spareparts._
Mengganti sparepart produk Otis.
+ _To answer callback on office hour and overtime if necessary and approved by the Superior._
Menjawab call back pada saat jam kerja atau pada saat lembur (jika diperlukan) dengan persetujuan dari Service Supervisor.
+ _To fill in callback in detail in callback report book after doing reparation of Otis products._
Mengisi laporan call back secara detail setelah melakukan reparasi atas produk-produk Otis.
+ _To fill in time ticket, Service Report, overtime usage and other administration report correctly and punctually._
Mengisi time ticket, laporan service, lembur dan laporan administrasi lainnya secara benar dan tepat waktu.
+ _To provide input or to up date report to the Superior regarding important problems which is under his responsibility._
Memberikan input atau laporan terbaru kepada Service Supervisor tentang persoalan-persoalan penting yang berada di bawah tanggung jawabnya.
+ _To make spare parts requisition with his superior approval and if necessary he has to give back the damaged part to superior._
Membuat permintaan sparepart dengan persetujuan dari atasan dan jika diperlukan harus mengembalikan kembali sparepart yang rusak kepada atasan.
+ _To represent and to keep good image of PT Citas Otis Elevator in relation with customer or government institution based on the company policy and procedures and the authority provided by his superior._
Mewakili dan tetap memberikan citra yang baik dari PT Citas Otis Elevator dalam berhubungan dengan pelanggan dan institusi pemerintahan berdasarkan kebijakan dan prosedur perusahaan serta otoritas yang diberikan oleh atasan.
+ _To keep safety equipment provided by company and to follow safety procedures in the job._
Menyimpan dengan baik peralatan safety yang disediakan oleh perusahaan dan mengikuti prosedur safety saat bekerja.
+ _To keep and to take good care working support equipment provided by company._
Menyimpan dan memelihara dengan baik semua alat-alat bantu pekerjaan yang disediakan oleh perusahaan.
+ _To do minor adjustment of Otis product based on Otis adjustment procedures._
Melakukan penyesuaian kecil terhadap produk Otis berdasarkan prosedur penyesuaian Otis _._
+ _To participate in training program conducted by company._
Berpartisipasi dalam program pelatihan yang diselenggarakan oleh perusahaan.
+ _To participate in implementation of company's programs that instructed by his superior._
Berpartisipasi dalam pengimplementasian program-program perusahaan seperti yang diintruksikan oleh atasan.
+ _Adapt to workload requirements and be ready to work beyond official working hours as may be required seasonally_
Menyesuaikan diri terhadap banyaknya pekerjaan dan siap untuk bekerja di luar jam kerja bila sewaktu-waktu diperlukan.
+ _Operate within the code of ethics established by the company, which is also the Three Absolute Otis. Promptly report any doubtful situation to ECO/ B.P.O._
Melakukan pekerjaan sesuai dengan kode etik perusahaan yang juga merupakan Three Absolute Otis. Segera melapor kepada ECO / B.P.O. perusahaan bila ada hal - hal / situasi yang meragukan.
+ _Strictly and fully comply to all company policies and procedures._
Dengan sepenuhnya mematuhi semua kebijaksanaan dan prosedur perusahaan.
**_Principal Working Relationship_** **_:_**
**Hubungan Kerja Utama :**
+ _Report directly to Route Section Manager / Outside Supervisor_
Melapor secara langsung kepada Route Section Manager / Outside Supervisor.
+ _Work closely with repair, adjuster and call back mechanic._
Bekerja sama secara cermat dengan repair, adjuster, dan call back mechanic.
**_Qualifications :_**
**Kualifikasi :**
+ _Technical High School graduated with minimum 4 years relevant working experience._
Lulusan STM dengan minimum 4 tahun pengalaman kerja yang sesuai.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Customer Service Engineer IV**
**Description**
We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.
Bell is seeking a Customer Service Engineer (CSE), based in Indonesia, to support Bell customers in the Asia Pacific region. This role requires extensive travel to support the assigned territory.
The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region. This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support. **Job Responsibilities**
Responsible to represent Bell to our customers throughout the world. To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.
**Technical Support:**
* Consults on customer technical issues to maintain, repair, and upgrade aircraft.
* Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.
* Conducts expert trouble-shooting to minimize aircraft down time and thrill our customers.
* Conducts sign-off of Bell-owned aircraft maintenance activities.
* Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)
**Sales Support:**
* Consults the customer on appropriate spare parts and volumes to purchase.
* Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services.
* Acts as technical expert to assist salesperson conducting sales demonstration in the field.
* Provides sales support.
**Administrative Support:**
* Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.
* Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.
* Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.
* Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.
**General:**
* This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.
* This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.
* At least 50% travel is required.
**Qualifications**
* Must have at least 10 years of hands-on helicopter maintenance experience and hold a regulatory body certification, such as an FAA Airframe and Powerplant license or LAME license.
* Must have at least 5 years' experience working on/with Bell helicopters from a maintenance/repair perspective.
* Have experience supporting helicopters in the field and at a Maintenance Centre.
* Be a manager or team leader.
* Preferably have overseas work experience.
* Experience with EFIS and FADEC systems.
* Integrated avionics experience.
* Candidate must read, write, and speak English fluently.
* Must be able to travel with short notice and on weekends as needed.
* Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).
* Must live in or be able to relocate to the service area indicated.
* Physical Requirements:
* Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.
* Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
_Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight_ **.**
**Recruiting Company:** Bell Textron Inc.
**Primary Location:** Indonesia-Jakarta
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Travel:** Yes, 50 % of the Time
**Job Posting:** 06/09/2025, 10:25:26 PM
**Job Number:** 333001

Job Description Summary:
**Responsible for maintaining and providing technical service to renal units in the assigned area**
**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

Job Description Summary:
**Responsible for maintaining and providing technical service to renal units in the assigned area**
**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.