2,146 Field Service Engineer jobs in Indonesia

Job description:

Requirements:

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.

• Over 5 years working experience as Field Service Engineer, handling IVD products (Hematology, Chemistry, Immunoassay).

• Intermediate English speaking and writing skills.

• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.

• Domicile in Jakarta.

Responsibilities:

• Provide services including installation, troubleshooting, etc. as per customer's request.

• Handle and follow up customers complaints through phone, mail or other in timely and effective manner.Ensure customer's satisfaction.

• Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.

• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.

Responsibilities:

• Inspecting and maintaining the installed WTP & WWTP on a regular basis
• Prepare detailed service reports and suggest improvements.
• Supporting Process and Service team abroad with information
• Supervising and inspecting the installation, commissioning, maintaining, calibrating of analytical equipment / instruments installed in WTP & WWTP
• Executing sampling, lab analyses and measurements during various phases of Commissioning and Operation.
• Leading and assisting in the training of Operation and Maintenance in installed WTP & WWTP
• Supporting sales team with insight to facilities with current operation and site visits for new prospects.

Qualifications and Skills:

• Degree in Chemistry, Chemical Engineering, or a related field.
• 3 - 5 years of experience in WTP & WWTP technologies, especially RO, Softener, & Mixed Bed.
• Experience in water& wastewater treatment, chemical dosing, or a related role is preferred.
• Having knowledge about instrumentation is an advantages
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to travel to client sites as required.
• Fluent in English is a must

Responsibilities:

• Inspecting and maintaining the installed WTP & WWTP on a regular basis
• Prepare detailed service reports and suggest improvements.
• Supporting Process and Service team abroad with information
• Supervising and inspecting the installation, commissioning, maintaining, calibrating of analytical equipment / instruments installed in WTP & WWTP
• Executing sampling, lab analyses and measurements during various phases of Commissioning and Operation.
• Leading and assisting in the training of Operation and Maintenance in installed WTP & WWTP
• Supporting sales team with insight to facilities with current operation and site visits for new prospects.

Qualifications:

• Degree in Chemistry, Chemical Engineering, or a related field.
• 3 - 5 years of experience in WTP & WWTP technologies, especially RO, Softener, & Mixed Bed.
• Experience in water& wastewater treatment, chemical dosing, or a related role is preferred.
• Having knowledge about instrumentation is an advantages
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to travel to client sites as required.
• Fluent in English is a must

Company Overview
Nikkiso Clean Energy & Industrial Gases
is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview
The Regional Field Service Engineer is responsible for providing onsite technical support, maintenance, and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands on experience, strong knowledge and experience in cryogenic systems, as well as excellent problem-solving skills and the ability to work independently.

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical Support: Provide expert onsite technical guidance and support to customers on the installation, operation, and maintenance of cryogenic equipment and systems.

• Troubleshooting: Identify and diagnose issues with cryogenic systems, utilizing advanced troubleshooting techniques to ensure efficient problem resolution while minimizing downtime.
• Maintenance Services: Perform routine and scheduled maintenance activities on cryogenic systems, including inspections, calibration, and replacement of components or parts as necessary.
• On-site Repairs: Respond to customer requests for on-site repairs promptly and effectively, utilizing appropriate tools, equipment, and resources to ensure timely resolution of issues.
• Customer Training: Conduct training sessions for customers on the safe and proper operation of cryogenic equipment and systems, ensuring compliance with OEM and industry standards and regulations.
• Documentation: Prepare timely field trouble reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details, to facilitate effective communication and future reference.
• Safety Compliance: Adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
• Continuous Improvement: Stay updated with the latest OEM technological advancements and industry trends related to cryogenic systems through ongoing training and self-development, applying this knowledge to enhance service delivery and customer satisfaction.

Qualifications
Competencies

• Technical Expertise: The ability to understand and apply specialized knowledge of cryogenic systems, equipment, and processes. This includes a deep understanding of cryogenic fluids, gases, and their properties, as well as proficiency in operating and maintaining cryogenic equipment.
• Problem-solving Skills: Capable of analyzing complex technical issues and providing effective solutions in a timely manner. The Regional Field Engineer should possess strong diagnostic skills, the ability to troubleshoot and resolve problems independently, and be adept at identifying root causes and implementing corrective actions.
• Safety Focus: Demonstrates a strong commitment to safety by adhering to established protocols, procedures, and industry standards. The Regional Field Engineer should prioritize safety and promote a culture of safety consciousness among the entire team.
• Communication Skills: Possesses excellent verbal and written communication skills, enabling effective and efficient communication with clients, colleagues, and other stakeholders. The Regional Field Engineer should be able to convey technical information to non-technical individuals in a clear and concise manner.
• Adaptability: Able to work in diverse environments and adapt to dynamic and changing work conditions. The Regional Field Engineer should demonstrate flexibility and resilience in handling unforeseen circumstances, such as schedule changes, emergency calls, client demands, and site-specific challenges.
• Organizational Skills: Exhibits strong organizational abilities in managing multiple tasks, projects, and priorities simultaneously. The Regional Field Engineer should be able to plan and coordinate field service activities effectively, ensuring timely and accurate completion of assignments.
• Customer Focus: Possesses a strong commitment to customer satisfaction, striving to provide top-quality service and promptly addressing customer concerns. The Regional Field Engineer should be skilled in building and maintaining relationships with clients, understanding their needs and expectations, and proactively meeting them.
• Teamwork: Works collaboratively with team members, sharing knowledge, offering assistance, and contributing to a positive and supportive work environment. The Regional Field Engineer should be able to collaborate effectively with colleagues from different departments to ensure seamless service delivery.
• Continuous Learning: Shows a proactive approach to professional development by staying up to date with the latest advancements and best practices in cryogenic engineering. The Regional Field Engineer should continuously seek opportunities to expand their knowledge and skills through training, certifications, and industry conferences.

Work Environment
Work primarily in customer sites as well as shop environments as needed.

Experience

• 3- 5 years of experience working with cryogenic equipment or a closely related field
• Proven track record of successfully managing and executing cryogenic installation, maintenance, and repair projects.
• Proficiency in troubleshooting and diagnosing issues related to cryogenic systems.
• Experience in planning and organizing field service activities, including equipment inspections and preventive maintenance.

Physical Demands

• To perform the duties of this job, the employee will be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift pounds.
• Work in both office and shop environments at customer and company sites.
• Overtime, and on call may be necessary as the work load's dictates. This may include weekdays, weekends, nights and/or holidays, and travel required up to 80% to meet customer needs.
• Travel and extended stays at customer work sites.
• Conditions may vary at each location, yet are essentially the same as listed.
• Job will generally be performed at customer site, or in shop environment and generally requires travel to a client's office, production facility or industrial/construction job site. Conditions will vary at each location, but the conditions listed above will generally apply.
• A valid driver's license is required, and candidates may be required to show a clean driving abstract for travel between the facility locations and client offices as required.
• A valid passport, or the ability to obtain a valid passport, is required.
• Ability to perform effectively in high stress situations
• Candidates cannot have issues with heights or confined spaces.

Safety

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced with others as appropriate.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At FLSmidth, you will collaborate with talented professionals from diverse cultures, learning and creating innovative, sustainable solutions that shape the future of mining.

As a Field Service Engineer, you will be dedicated to delivering world-class support to our customers, working onsite to ensure equipment reliability, safety, and performance. This is a hands-on role where you'll make a direct impact on our customers' operations.

Your Responsibilities

• Provide services and customer support during assigned onsite roster
• Perform installation, commissioning, calibration, repair, maintenance, and testing of complex equipment
• Identify and resolve advanced technical problems during start-up and operations
• Research, evaluate, and recommend new products or equipment upgrades to meet customer needs
• Deliver troubleshooting support and train customers on equipment features and functionality
• Conduct regular site evaluations to determine maintenance requirements and performance improvements
• Ensure operational uptime by addressing equipment maintenance and troubleshooting issues
• Promote a culture of safety, teamwork, and continuous improvement in all onsite activities
• Build and maintain strong customer relationships to secure future business opportunities

What You Bring

• Vocational/Technical education or Bachelor's degree in Engineering (or related field)
• 3–5 years' experience in the mining or heavy industrial service industry (preferred)
• Strong hands-on skills in equipment installation, commissioning, and maintenance
• Proficiency in Microsoft Office applications
• Ability to work onsite following customer roster, including in remote areas
• Broad knowledge of operational procedures, maintenance tools, and troubleshooting methods
• Strong problem-solving skills, with the ability to work under pressure and limited supervision
• Excellent communication skills and ability to train customers effectively
• A collaborative team player who can also work independently
• Willingness to travel extensively across mine sites in Southeast Asia

Why Join Us?

• Work in an international, multicultural environment with global exposure
• Be part of a team delivering sustainable, future-focused solutions to the mining industry
• Develop professionally through challenging assignments and opportunities to learn from global experts
• Contribute to a safety-first culture where your skills and ideas are valued

What we offer

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Job security in a volatile market. Since 1882, FLSmidth has operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximize your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave
• Access to a recognition and benefits platform.
• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.

Please apply by clicking "apply" on this page.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Successful candidates will be contacted by email.

No recruiters and unsolicited agency referrals, please.

Job Description Summary:
Responsible for maintaining and providing technical service to renal units in the assigned area

Key Responsibilities / Accountabilities:

• Provide technical support to clinical coordinator and marketing team in trials and installation
• Working as a team with sales service to increase product penetration.
• Identified new and follow up any potential business opportunities
• Assist customer service with technical clarification of customer order
• Ensure all service carry out on time and efficient
• Educate staff in the hospital in maintenance of our machine
• Provide technical support for design of HD room
• Maintain database on all equipment including trial and loan machine
• A service report to be completed for installation, repair and maintenance tasks
• Enter all service report into technical service database and hardcopy be filled on regular basis
• Other projects those may assign by Direct Superior
• Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
• Obey the Fresenius Medical Care Compliance and Company Regulation

Competencies (attitude, skills, typical qualifications and experience):
Education And Experience

• Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
• Have active Professional License as Electromedics (STR) is a plus
• Have min 1-2 year of experience as Technician in Medical Devices company
• Wiling to place in any area where the company operates and needs

Competencies

• Technical Competencies:

• Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations

• Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
• Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.

• Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.

• General Competencies:

• Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of work

• Commit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
• Administration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.

Key Responsibilities

• Perform installation, qualification, calibration, upgrades, and preventive maintenance of NGS platforms and related instruments.
• Provide on-site and remote technical support to customers, ensuring maximum uptime, reliability, and performance of instruments.
• Conduct troubleshooting, diagnosis, and repair of hardware, software, optics, sensors, fluidics, and networking subsystems.
• Deliver technical training and user guidance to customers on proper instrument operation and routine maintenance.
• Collaborate closely with Applications Specialists, Sales, Product Managers, and R&D teams to resolve complex issues and support customer needs.
• Document all service activities, maintaining accurate service logs, compliance records, and customer reports according to company policies.
• Ensure compliance with safety regulations, quality standards, and service protocols.
• Stay current with product updates, new technologies, and service methodologies, actively participating in ongoing technical training.
• Provide feedback to internal teams regarding recurring issues, customer needs, and opportunities for product or service improvement.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Electromedical Engineering, Biomedical Engineering, or a related technical field (or equivalent technical experience).
• Minimum 2+ years of field service experience supporting complex scientific instrumentation (e.g., NGS, qPCR, flow cytometry, LC-MS, or similar).
• Strong technical skills in electronics, sensors, robotic mechanics, fluidics, optics & imaging systems, networking, and connectivity integration.
• Proven troubleshooting and analytical abilities to diagnose and resolve hardware/software issues effectively.
• Excellent communication, interpersonal, and customer training skills.
• Ability to work independently, manage time effectively, and handle multiple priorities under pressure.
• Willingness and ability to travel extensively (50–70%) domestically and internationally.
• Proficiency in English (written & spoken); additional languages are a plus.

If the Easy Apply option is already closed, you can still send your application via email to -

Field Service Engineer (Makassar)

Job summary:

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your role:

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS and perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.
• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk and demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
• Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

You're the right fit if:

• Bachelor's degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.
• Relationship Builder: Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.
• Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.
• Good communication skills in both Bahasa Indonesia and English as well as a customer service oriented.
• Location Based: Makassar, South Sulawesi .

How we work together

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Deskripsi Pekerjaan:

• Melakukan trouble shooting dan melakukan perbaikan kerusakan kendaraan dan alat berat.
• Melakukan support perbaikan teknis bila ada kendala dan trouble unit.
• Membantu melakukan field operation guide kepada operator/supir.
• Melaksanaan pekerjaan spesialis seperti hidrolik, elektrikal, yang tidak bisa dikerjakan oleh mekanik kebun.
• Melakukan pemeriksaan dan performance test terhadap unit pada saat visit
• Melakukan perbaikan langsung pada unit yang trouble yang tidak bisa dikerjakan oleh tim estate.

Kualifikasi:

• Pendidikan Minimal D3 Jurusan Teknik Mesin / Sejenisnya.
• Memiliki pengalaman minimal 3 tahun sebagai Asisten Workshop di industri perkebunan kelapa sawit atau pertambangan lebih di sukai.
• Memiliki pengetahuan pada mesin diesel, bensin, hidrolik, elektrical, PM (Preventive Maintenance), CM (Corecctive Maintenance), dan BM (Breakdown Maintenance).