1,648 Footwear Sales jobs in Indonesia

Deskripsi pekerjaan :

1. Bertugas untuk menjual produk, baik berupa barang maupun jasa kepada pelanggan ataupun customer.
2. Diutamakan yang sudah berpengalaman bekerja di pabrik sepatu dan juga bisa menguasai bahasa mandarin sebagai nilai tambah.
3. Membuat konsep perencanaan target, pengembangan pasar, strategi bisnis serta profit untuk tujuan jangka pendek dan jangka Panjang.
4. Memberikan pengarahan, problem solving kepada team sales terhadap masalah yang berkaitan dengan pencapaian penjualan dan manpower.
5. Bekerja sama dengan bagian marketing untuk membuka peluang pasar yang baru dan juga memaintenance pasar yang sudah ada.
6. Memimpin tim untuk memenuhi tujuan penjualan, meningkatkan produktivitas, meningkatkan revenue dan memaksimalkan profitabilitas dalam wilayah yang ditentukan.
7. Merancang business development, rencana strategis dan melaksanakan rencana sales/marketing dalam mendukung upaya penjualan di lapangan.
8. Menjaga hubungan baik dengan pelanggan dan menjada nama baik perusahaan.

Kualifikasi :

1. Berpengalaman bekerja di Pabrik Sepatu
2. Mempunyai kendaraan Mobil/Motor
3. Bisa berbahasa Inggris dengan aktif
4. Bisa berbahasa Mandarin dengan aktif
5. Menguasai Microsoft Excel (minimal memahami Lookup function, if clause dan pivot), google Spreadsheet dan Microsoft Power Point.
6. Memiliki kemampuan interpersonal dan leadership yang baik.
7. Memiliki skill komunikasi & negosiasi yang baik.
8. Usia maksimal 45 Tahun

Key Qualifications

·University/college graduate in any commercial discipline.

·Experience: Minimum 3 years in B2B sales, ideally within the footwear,

apparel, or manufacturing sectors.

·Industry Knowledge: Familiarity with footwear supply chains,

industry dynamics, and manufacturing processes.

·Ability to speak Mandarin is highly desirable.

·Experience working with buying offices, agents, and factories in

the footwear or apparel industry is highly desirable.

·Exposure to regional or global sales initiatives and teams.

·Familiarity with CRM tools and digital sales platforms.

·Strong interpersonal and presentation skills, with fluency in English.

·Analytical Thinking: Proficient in forecasting, market analysis, and

using data to drive decisions.

·Willing to work under pressure, self-motivated, mature and ambitious

·Excellent communication and presentation skills

·Ability to work flexibly with colleagues to achieve team objectives.

·Confidence in presenting in front of group of people.

·Ability to manage and prioritize own workload.

·Strong customer focus with high accountability, ownership and perseverance

·Willing to placement in West/Central/East Java.

Role Puspose:

The incumbent of this role is the face of the Company to the customers. Primary responsibility of this incumbent will be to manage and develop a portfolio of vendors to maximize revenue and margin for Coats.

Retaining relationships with the vendors and growing SOW by selling the full portfolio of Coats products and services aligned to the needs of the vendors is a key deliverable of the incumbent. Gathering market intelligence regarding demand trends and applying this to the demand forecasting process to ensure we can meet the customer requirements for product supply whilst optimizing stock levels and working capital

In addition, the incumbent of this role is responsible for business development by acquiring new sales with vendors not currently supplied by Coats. Using a structured approach to Prospecting and Digital selling to target vendors, identifying opportunities and securing profitable new business is the key deliverable for this role.

This is a dedicated customer management role to sales and does not have any direct people management responsibility, however the incumbent needs to collaborate with a range of multi-functional colleagues to drive the customer agenda.

Principal Accountabilities and Key Activities

Increase Market Share:

•Identify new opportunities to sustain business growth in the defined territory with a portfolio of existing customers.

•Evaluate the market landscape to identify potential new customers for Coats to approach aligned to the local market development strategy for Coats

•Growth with customers in priority segments projected to grow ahead of the market and growing share of wallet (SOW) is a priority focus

•Use the principles of Value Verification to defend pricing strategies and maintain share in a highly competitive environment

•Collaboration with the GA team to increase the level of conversion of specified

business with GA customers with the local vendors.

•Support the prospecting process to deliver new business opportunities

to Coats to support the defined growth strategy for the market.

•Audit compliance to GA specifications by vendors and provide

market intelligence back to the GA team

•Actively use CSX Dynamics to manage and report all new

business opportunities as they progress through the purchase

funnel.

•Provide market intelligence to and support to the Global

Accounts team to work on securing new specification

opportunities from new brands

Provide day to day service to Customers and engage prospects:

•Help customers to pick the right thread for the right garment,

assist with colour matching, lead price negotiations and conduct

regular follow up on collections

•Maintain regular contact with customers virtually (phone, email, video)

to complement face to face meetings in accordance with the service

levels expected for key customer segments.

•Provide training and support to customers and actively promote the use of digital portals for order placement, and other digitally enabled activities

•Liaison with customer service and logistics team to ensure on time delivery to customers

•Handle complaints regarding quality/appl

•Update CRM (Dynamics CSX), on a daily basis for existing business and prospects

•Deliver collection achievement vs. target as well as the intended DSO

•Liaise with credit control officer to work closely with customers in order to collect the payment on time

•Develop and establish contacts with potential prospects using digital and direct communication channels

Support Sales Planning, Forecast and Projection effectively:

Contribute to the demand planning process and be accountable for ongoing improvements in forecast accuracy

Conduct monthly rolling forecast review for demand planning of raw materials/finished goods stock

Promote New Products/Global Services/Digital Marketing:

Coordinate with Marketing/Supply Chain for NPD launches locally

Work with Technical team to promote technical services to existing customers to deliver tangible benefits (Efficiency savings) to customers and upselling opportunities for Coats

Jointly work with TS team to promote and upgrade product. Offer efficiency drive at customer shop floor

Actively build contacts and relationships using digital channels in collaboration with marketing

Key Qualifications:

·A bachelor's degree or equivalent in any commercial discipline from reputed public/private institute.

·Experience: Minimum 5 years in B2B sales, ideally within the footwear,

apparel, or manufacturing sectors.

·Proven track record in sales, preferably in a footwear environment

·Experience working with buying offices, agents, and factories in

the footwear or apparel industry is highly desirable.

·Industry Knowledge: Familiarity with footwear supply chains,

industry dynamics, and manufacturing processes.

·Ability to speak Mandarin is highly desirable.

·Exposure to regional or global sales initiatives and teams.

·Familiarity with CRM tools and digital sales platforms.

·Strong interpersonal and presentation skills, with fluency in English.

·Analytical Thinking: Proficient in forecasting, market analysis, an

using data to drive decisions.

·Results driven with considerable experience in negotiating and delivery

against significant contracts.

·Evidence of the ability to create, implement and roll out strategic account planning and relationship development strategies

·Outstanding communicator, able to rapidly build and sustain relationship at all levels within the organization based on trust and consistent delivery to expectations

·Financial and business awareness with good numerical and analytical skills.

·Innovative self-starter with the ability to take ownership and set goals and priorities

·Results orientation, strategic thinker, tactical implementer, customer focussed

·Willing to placement in Central Java.

Role Puspose:

This position is accountable for managing a team within an assigned region/market to deliver the sales objectives and ensure profitable sales growth of the defined territory by promoting the benefits of Coats's range of products and services products. This will be done in close collaboration with functional colleagues e.g. Technical Services, Global Accounts, Customer Services and supply chain

The individual is expected to work closely with the Head of Sales/ Commercial Director to implement the short to medium term strategy by motivating and managing the assigned sales team to drive sales conversion and grow market shares in the target segments

The incumbent is responsible for assisting Head of Sales/Commercial Director to build the capability of the assigned team through coaching and active promotion of the Coats Commercial Academy programmes and ensuring the team is adhering to Commercial Excellence principles and company policies.

Principal Accountabilities and Key Activities

•Commercial Responsibilities:

-To develop territory plans and visit schedules for sales executives and ensure that customers are serviced in accordance with the principles of customer segmentation to ensure we focus the resources on the customers with the greatest growth potential.

-To initiate and build relationships with senior management in existing and potential customers so that Coats can develop and expand the customer contact map to ensure we have access to the key decision makers.

-To communicate with other departments internally so that Issues/challenges/opportunities/product innovation can be prioritized and resolved so that sales/ service targets can be met.

-To monitor and coach assigned sales executives in the field aligned to the sales competency framework and Commercial Academy programmes to identify

relevant training and development needs for their team

-Understand the market dynamics, trends and emerging needs of customers

and translate this into actionable insights which are shared proactively

Using the CSX CRM platform.

-Improve standard Gross Margin/NSV per CLU through product mix

improvement with technical selling and deliver price increases when

required to maintain profitability at a product and customer level

-Deliver collection achievement vs. target as well as the intended Cash

Flow.

•Marketing and Communication:

-To provide market intelligence/insights on both customers and competitors

to support senior management on developing strategies/tactics to

enhance business growth

-To work with marketing team re co-branding, digital events etc in order to

increase brand awareness for non-Coats users and enhance brand goodwill

among existing users.

-Actively support key strategic customer meetings to promote the benefits of Coats product,

service & digital offer .

-Support global projects and innovations in the local market.

•People Development:

-Develop and coach the sales team in accordance with competency profiles and aligned to the Commercial Academy Training programmes

-Build capability and consistency of the team by training and developing and providing coordination to the relevant stakeholder of GA, Technical services, Customer service and O2C team.

-Encourage and engage Sales team to develop a growth mindset based on proactive actions to enhance performance and improve results.

-Drive engagement, motivation and recognition within the team to build accountability to achieve their goals.

-Actively support and promote the Commercial Academy training modules with their sales team to build a consistent way of working aligned to the overall sales capability development plan

-To ensure formal appraisal are given to each sales executive to review every 6 months and 12 months.

Kualifikasi:

• Lulusan SMA diutamakan
• Berpenampilan rapi
• Memiliki kemampuan analisis dan komunikasi yang baik.
• Memiliki attitude yang baik
• Dapat mengoperasikan komputer

Deskripsi Pekerjaan :

• Menangani komplain dan klaim dari nasabah.
• Memberikan pelayanan terhadap nasabah secara professional baik melalui telpon atau bertatap muka langsung.
• Penghubung antara nasabah dengan perusahaan.
• Membuat laporan mingguan dan bulanan.
• Menangani hal-hal administratif di departemen Customer Service.

About the Assignment:

- Guide our consumers and partners in using our products

- Manage service inquiries and disputes arising from our consumers and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community-building efforts with our consumers and partners

- Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.

- To resolve consumers' and partners' problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

- Min D3/S1 any major With a GPA of 2,75

- Clear Articulation and good communication in Bahasa

- Have experience in the customer service area

- Have experience in the sales area

- Typing skill with WPM 50 & Accuracy 90%

- Sense Of Empathy

- Has vaccinated 3 dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry-level)

-Attention to detail

-Adaptive to dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication

Jenis Pekerjaan: Penuh Waktu

Job Descriptions:

• Carry out services to customers such as deliver product and service information bank, follow up and handle customer complaints
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the customer data submitted
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer

Requirement:

• Minimum of Diploma/Associate (D3) degree from any major
• At least 1 (one) year of experience in Customer Service/Teller position
• Excellent with Excel and able to operate Microsoft Office & PowerPoint
• Customer oriented
• Placement in Gama Tower, Rasuna Said (Jakarta Selatan)

Kualifikasi:

• Pendidikan minimal D3 dari semua jurusan (diutamakan jurusan Administrasi).
• Memiliki pengalaman kerja sebagai Customer Service, Customer Support, Administrasi, atau Service Support minimal 1 tahun.
• Terampil menggunakan Ms. Word, Excel, dan PowerPoint.
• Memiliki kemampuan komunikasi yang baik, jelas, dan empati terhadap pelanggan.
• Mampu menganalisis masalah pelanggan dengan teliti dan memberikan solusi yang tepat.
• Bersedia bekerja dengan sistem shift.

Detail Pekerjaan:

• Menangani pertanyaan dan keluhan pelanggan melalui WhatsApp dan live chat dengan komunikasi yang cepat, jelas, dan empatik.
• Menganalisis kendala pelanggan, memberikan solusi, serta menjelaskan fitur produk sesuai kebutuhan.
• Meneruskan permintaan teknis ke tim service, lengkap dengan detail kendala dan ekspektasi pelanggan.
• Berkoordinasi dengan tim internal (produk, engineer, service) untuk penanganan isu perangkat dan pengembangan fitur.
• Memantau status perangkat GPS pelanggan dan melakukan follow-up jika terjadi gangguan.
• Mendokumentasikan laporan pelanggan serta memperbarui status tiket secara rutin di sistem internal.

Placement:
Surabaya

Tugas dan tanggung jawab:

• Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya
• Menginformasikan kepada pelanggan terkait dengan perkiraan anggaran perbaikan dan memberikan penjelasan mengenai parts yang perlu diganti
• Memberikan konfirmasi kepada pelanggan perihal status perbaikan
• Mengerjakan tugas administratif lain yang berhubungan dengan customer service
• Membina hubungan baik dengan pelanggan

Kualifikasi:

• Usia maksimal 30 tahun
• Pendidikan minimal D3, semua jurusan
• Memiliki pengalaman minimal 1 tahun
• Memiliki kemampuan komunikasi yang baik

Job Descriptions:

• Responding promptly to customer inquiries
• Communicating with customer
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction levels are always on target

Job Requirements:

• Minimum 1 Year experience as Customer Service
• Fresh Graduate are welcome
• Excellent communication and problem solving skills
• Able to manage time effectively
• Willing to work shifting hour
• Placement in Jakarta Selatan