1,074 Front Desk Staff jobs in Indonesia

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a prestigious resort located in the beautiful tourist region of Tangerang, Banten, ID , is seeking an experienced and charismatic Front Desk Manager to oversee all front office operations. This role is vital for ensuring exceptional guest experiences and maintaining high standards of service. You will be responsible for managing the front desk team, supervising check-in/check-out processes, handling guest inquiries and complaints, and ensuring the efficient operation of the reception area. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for the hospitality industry. A minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or managerial role, is required. A degree or diploma in Hospitality Management or a related field is advantageous. Responsibilities include staff training and development, implementing operational procedures, managing room inventory and rates, and collaborating with other hotel departments to ensure seamless guest service. You will also be responsible for managing guest feedback and ensuring service recovery when necessary. This role requires a proactive approach to problem-solving, a keen eye for detail, and the ability to remain calm and professional under pressure. A blend of on-site presence for team leadership and operational oversight, with some remote flexibility for administrative tasks and reporting, is envisioned for this role. We are looking for someone dedicated to creating memorable experiences for every guest and contributing to the overall success of the resort. Your ability to motivate a team and maintain operational excellence will be key to your success.
Responsibilities:

• Supervise and manage the daily operations of the front desk team.
• Ensure efficient guest check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train, motivate, and evaluate front desk staff performance.
• Develop and implement front office policies and procedures to enhance guest satisfaction.
• Manage room inventory, reservations, and rates in the Property Management System (PMS).
• Collaborate with housekeeping, maintenance, and F&B departments to ensure smooth operations.
• Monitor and maintain the cleanliness and presentation of the lobby and reception area.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Address and resolve guest service issues to ensure guest satisfaction and loyalty.

Qualifications:

• Minimum of 5 years of experience in hotel front office operations.
• At least 2 years of experience in a supervisory or management role at the front desk.
• Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Proficiency in Property Management Systems (PMS) and hotel reservation software.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and effective in high-pressure situations.
• Knowledge of hotel operations and customer service best practices.

Our client is seeking a polished and customer-focused Front Desk Manager to lead their hospitality operations in **Jakarta, Jakarta, ID**, in a fully remote capacity. This role is essential for ensuring a welcoming and efficient experience for all guests and visitors. You will be responsible for overseeing the front desk operations, managing the reception team, and implementing service standards to guarantee guest satisfaction. The ideal candidate will have exceptional leadership, communication, and problem-solving skills, with a passion for delivering outstanding service in the hospitality industry. Responsibilities include recruiting, training, and supervising front desk staff, managing guest reservations and inquiries, resolving guest complaints promptly and effectively, and ensuring the cleanliness and organization of the front desk area. You will also be responsible for managing the front desk budget, implementing operational procedures, and collaborating with other departments to ensure seamless guest experiences. This remote role requires a proactive approach to managing a team and operations, with a strong emphasis on maintaining high service standards virtually. Join our client to elevate the guest experience through exceptional front desk management.

Key Responsibilities:

• Oversee and manage all front desk operations and staff.
• Recruit, train, schedule, and supervise front desk personnel.
• Ensure a high level of guest service and satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism.
• Manage reservations, check-ins, and check-outs efficiently.
• Maintain the appearance and organization of the front desk area.
• Implement and enforce front desk policies and procedures.
• Manage the front desk budget and control expenses.
• Collaborate with other hotel departments to ensure smooth operations.
• Monitor and report on front desk performance metrics.

Qualifications:

• Proven experience as a Front Desk Manager or similar leadership role in hospitality.
• Excellent customer service, communication, and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software (PMS) and reservation systems.
• Ability to handle stressful situations and resolve guest issues effectively.
• Strong organizational and multitasking skills.
• Knowledge of budgeting and financial management.
• Flexibility to work various shifts, including evenings and weekends.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Our client, a renowned hotel in Bandung, West Java, ID , is seeking a dynamic and guest-focused Hotel Front Desk Manager to lead their front office operations. This role is central to providing an exceptional guest experience, from check-in to check-out. The ideal candidate will have a passion for hospitality, strong leadership qualities, and a proven ability to manage a team effectively. Responsibilities include overseeing all front desk activities, ensuring efficient guest service, managing staff scheduling and training, handling guest inquiries and resolving complaints, implementing and maintaining hotel policies and procedures, managing room inventory and rates, and collaborating with other hotel departments to ensure seamless operations. You will be responsible for creating a welcoming and professional atmosphere at the front desk, leading by example, and empowering your team to deliver outstanding service. The Front Desk Manager will also be involved in performance management, budget adherence, and continuous improvement of front desk services. This is a demanding yet rewarding role for an individual who thrives in a fast-paced environment and is dedicated to exceeding guest expectations. A strong understanding of hotel management systems and a commitment to upholding the hotel's brand standards are essential.

Key Responsibilities:

• Manage and supervise all front desk operations, including check-in, check-out, reservations, and guest services.
• Lead, train, and motivate front desk staff to ensure high levels of service quality and professionalism.
• Handle guest inquiries, requests, and complaints promptly and effectively, ensuring guest satisfaction.
• Develop and implement efficient front desk procedures and policies.
• Manage room inventory, rates, and occupancy levels in coordination with the reservations department.
• Ensure the accuracy of guest accounts and billing, and oversee cash handling procedures.
• Collaborate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
• Monitor staff performance, provide regular feedback, and conduct performance reviews.
• Maintain a high standard of appearance and presentation for the front desk area.
• Contribute to achieving hotel revenue and guest satisfaction targets.

Qualifications:

• High school diploma or equivalent; Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel property management systems (PMS) (e.g., Opera, Fidelio).
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of reservation systems and revenue management principles.
• Fluency in English and Bahasa Indonesia.

Our esteemed hospitality client is seeking an experienced and customer-focused Hotel Front Desk Manager to oversee operations at their property in Bekasi, West Java, ID . This role is critical in ensuring exceptional guest experiences from arrival to departure. You will be responsible for managing the front desk team, supervising check-in/check-out procedures, handling guest inquiries and complaints, and maintaining the overall efficiency and professionalism of the front office. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service. Experience in hotel management or a supervisory role within the hospitality industry is essential. Key responsibilities include training and scheduling front desk staff, implementing and enforcing hotel policies and procedures, managing reservations and room inventory, ensuring accuracy in billing and payments, coordinating with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service, and responding promptly and courteously to all guest requests and concerns. You will also be responsible for monitoring guest feedback and implementing strategies to enhance guest satisfaction. A proactive approach to problem-solving and the ability to remain calm under pressure are vital. This position requires hands-on management and a strong presence on the hotel floor. The role is based in Bekasi, West Java, ID .

Our client is looking for an experienced and customer-oriented Hotel Front Desk Supervisor to oversee the daily operations of the front desk in Denpasar, Bali, ID . This role is essential for ensuring a positive and welcoming experience for all hotel guests from arrival to departure. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality. You will be responsible for managing the front desk team, handling guest inquiries and complaints, and ensuring efficient check-in and check-out processes.

Responsibilities:

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee the reservation system and ensure accurate room inventory.
• Prepare daily reports, including occupancy rates and revenue summaries.
• Manage guest accounts and process payments accurately.
• Ensure the front desk area is well-maintained, clean, and organized.
• Coordinate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Implement hotel policies and procedures related to guest services and security.
• Handle emergency situations and guest concerns with diplomacy and effectiveness.
• Monitor and manage guest feedback, taking appropriate action to resolve issues.
• Assist with scheduling front desk staff to ensure adequate coverage.
• Conduct regular performance reviews for front desk team members.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Foster a positive and collaborative working environment for the front desk team.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong leadership and team management skills.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of front office operations and procedures.
• A passion for delivering exceptional guest experiences.
• Familiarity with the tourism industry in Bali is an advantage.
• Fluency in English and Bahasa Indonesia is essential.

This full-time position is based in Denpasar, Bali, ID , offering a competitive salary and the opportunity to contribute to a leading hospitality establishment.

Our client is seeking a motivated and customer-focused Front Desk Supervisor to join their esteemed hotel team in **Palembang, South Sumatra, ID**. This role is crucial for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The Front Desk Supervisor will lead the front desk team, manage daily operations, and uphold the hotel's high standards of service. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong understanding of front office procedures.

Key Responsibilities:

• Supervise the daily operations of the front desk, including check-ins, check-outs, reservations, and guest inquiries.
• Lead, train, and motivate the front desk team to provide exceptional guest service.
• Ensure all guest requests and concerns are handled promptly and professionally.
• Manage room inventory and ensure accurate rooming of guests.
• Oversee the handling of cash, credit card transactions, and nightly balancing procedures.
• Maintain the appearance and organization of the front desk area.
• Implement hotel policies and procedures to ensure guest satisfaction and operational efficiency.
• Assist with the development of front desk schedules and manage staff assignments.
• Conduct regular training sessions for front desk staff on service standards, systems, and procedures.
• Liaise with other departments to ensure smooth guest stays.
• Handle guest complaints and resolve issues effectively, escalating when necessary.
• Assist in guest relations and ensure personalized service is provided.

Qualifications:

• High school diploma or equivalent; hospitality-related degree or certification preferred.
• Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven customer service skills and a passion for hospitality.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• A positive and professional demeanor.
• Ability to remain calm and effective under pressure.
• Knowledge of local attractions and services is a plus.

This is an excellent opportunity to advance your career in the hospitality industry within the vibrant city of **Palembang, South Sumatra, ID**.

Our client is seeking an organized and customer-focused Hotel Front Desk Supervisor to manage the reception operations in **Pekanbaru, Riau, ID**. This role is integral to providing a welcoming and efficient experience for all guests. You will supervise the front desk team, ensuring smooth check-in and check-out processes, handling guest inquiries, and resolving any issues that may arise. Key responsibilities include training front desk agents on service standards, hotel policies, and using the Property Management System (PMS). You will also manage room inventory, coordinate with housekeeping and maintenance departments, and oversee the billing and payment procedures. The ideal candidate will have prior experience in hotel operations, preferably in a front desk or supervisory capacity. Strong interpersonal and communication skills are essential, as is the ability to remain calm and professional under pressure. A friendly demeanor and a commitment to excellent guest service are paramount. You will be responsible for ensuring the front desk operates efficiently and that all guest interactions are positive and memorable. Experience with various PMS software is highly advantageous. This role requires a hands-on approach, with the ability to assist the team during peak hours or unexpected absences. If you are passionate about hospitality and possess strong leadership potential, this is a great opportunity to grow within the industry.

Key Responsibilities:

• Supervise and train front desk staff.
• Manage guest check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally.
• Oversee room inventory and reservations.
• Coordinate with other hotel departments for seamless service.
• Ensure accuracy in billing and payment procedures.
• Maintain the appearance and organization of the front desk area.
• Assist in implementing hotel service standards.

Qualifications:

• High school diploma or equivalent; hospitality management certification is a plus.
• Minimum of 3 years of experience in hotel front desk operations.
• At least 1 year of experience in a supervisory or lead role.
• Proficiency in Property Management Systems (PMS).
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work shifts, including evenings, weekends, and holidays.
• Adept at handling guest feedback and resolving issues.