1,658 Front Office Manager jobs in Indonesia

Hotel Front Office Manager (FOM) – Hidden Hills Villas, Uluwatu

An award-winning boutique luxury hotel and a proud member of Small Luxury Hotels of the World in partnership with Hilton.

Please apply only if you have a minimum of 2 years of experience as a Front Office Manager or a senior front desk role at a luxury or boutique hotel. If you do not have any hotel experience, or your profile does not match this ad, please do not apply

Send your CV and cover letter not via LinkedIn but only via email to:

Applications submitted through LinkedIn will not be considered.

ABOUT US

Hidden Hills Villas is a boutique luxury villa resort located in the stunning cliffs of Uluwatu, Bali. With 14 unique villas and 22 luxurious rooms, we specialize in delivering personalized service, unforgettable experiences, and sustainable luxury. As a member of Small Luxury Hotels of the World, affiliated with Hilton, we pride ourselves on setting the standard for excellence in boutique hospitality.

THE ROLE

We are seeking an experienced and service-driven Hotel Front Office Manager (FOM) to lead our Front Office and butler team. As the face of Hidden Hills Villas, you will ensure smooth daily operations, deliver impeccable guest service, and inspire your team to uphold our standards of excellence. This is a leadership role that requires strong organizational skills, guest centric thinking, and an eye for detail.

KEY RESPONSIBILITIES

Oversee all front office operations, including guest check-ins, check-outs, and reservations.

Lead, train, and motivate the front desk team to consistently deliver exceptional guest experiences.

Ensure smooth coordination between the Front Office and other departments, especially the butler team (but also housekeeping, F&B, spa).

Handle VIP guests, special requests, and escalated complaints professionally and promptly.

Optimize room assignments, reservations, and revenue management to ensure maximum occupancy.

Monitor and maintain accurate guest records and financial transactions through the hotel management system.

Prepare and review daily reports, ensuring operational efficiency.

Uphold and implement hotel policies, procedures, and service standards.

QUALIFICATIONS

Minimum 2 years of experience as a Front Office Manager or senior front desk role in a luxury or boutique property.

Strong proficiency in hotel management systems (e.g., Cloudbeds, Opera, or similar).

Exceptional communication skills in English; additional languages are a plus.

Proven leadership and team-building abilities.

A guest-first mindset, with excellent problem-solving skills and attention to detail.

Passion for delivering outstanding service in the luxury hospitality industry.

WHY JOIN US?

Lead a collaborative team in a family-owned luxury resort that values innovation and excellence.

Work in a serene, breathtaking location that inspires creativity and service.

Be part of a globally recognized boutique property known for personalized luxury, a proud member of Small Luxury Hotels of the World

Enjoy opportunities for professional growth in a supportive and enriching environment.

If you're ready to bring your expertise and passion for hospitality to Hidden Hills Villas, we would love to hear from you

To apply, please send your CV and cover letter to:

(only via email and not LinkedIn)

Take the next step in your career and join the Hidden Hills Villas family

Key Responsibilities:

• Manage the front office operations, including check-in/check-out, reservations, and guest inquiries.
• Oversee front desk staff, provide training, and ensure high standards of customer service.
• Resolve guest complaints and issues efficiently.
• Manage daily reports, guest feedback, and billing accuracy.
• Coordinate with other departments to ensure smooth guest experiences.

Requirements:

• Minimum 3-4 years experience on same position; open to Supervisor, Jr. Manager, or Asst. Manager
• Proficiency in English
• Strong leadership and customer service oriented
• Familiar with hotel operations and VHP system
• Presentable appearance is essential for this role
• Excellent communication and interpersonal abilities
• Strong problem-solving skills
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Willing to work shifting in Yogyakarta

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred)
• Familiarity with the local tourism industry and attractions in the Bandung area
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Additional Information

Your team and working environment:

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What You'll do :

• Responsible for the entire operation, staffing and equipment of the Front Office
• Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
• Conforms to and enforce policies and procedures & rules and regulations and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the Operation Manager.
• Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
• Controls and verify occupancy forecasts and keep Operation Manager fully aware of the availability situation in the Hotel, especially when approaching full house.
• Maintains a Hotel logbook on incidents, complaints etc. and refers them, if required to the appropriate department for follow up action.
• Prepares various monthly reports as required by Operation Manager.
• Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
• Prepares the annual capital and operating budgets for the Department in conjunction with the Guest Service Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Operation Manager on a monthly basis.
• Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
• Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
• Plans and organizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Identifies and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment with the Hotel, and additionally provide the Hotel with a source for future management.

What we're looking for :

·    Placement : Hotel Monopoli Bukittinggi, Sumatera Barat

·    Bachelor Degree in Hospitality Management

·    Proven 3 years experience in similar position as FOM

·    Service oriented, good communication skill

·    Adaptable and confident

·    Thorough knowledge of all room department operations, and individual job requirements.

·    Excellent written, verbal, and organizational skills required.

·    Considerable knowledge of computer systems for registration, reservations and back up systems.

·    Above average mathematical comprehension to understand and interpret numbers as they apply to operational in hotels.

·    Ability to resolve guests, supervisor and associate conflicts.

·    Able to manage effectively multiple tasks at all times.

·    Ability to listen effectively and write English clearly to communicate with guests and coworkers.

·    Having knowledge about fire safety and first aid skill would be an advantage

·    Considerable knowledge of Rhapsody System

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Riau Islands, Indonesia,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES
Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Front Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Job Responsibilities:

· Oversee and coordinate daily Front Office operations, including reception, reservation and guest Services

· Ensure excellent guest service and promptly handle guest requests or complaints

· Ensure smooth check in and check out and reservation processes.

· Handle guest complaints and request promptly and professionally.

· Prepare and analyze Front Office reports, budgets and occupancy forecasts.

· Monitor staff scheduling, performance and grooming standards.

· Coordinate with other departments to ensure efficient operations and guest satisfaction.

With Qualifications:

· Minimum 2 – 3 year in hospitality management, preferably in villas, resorts or boutique hotels.

· Strong leadership, organizational and problem solving skills.

· Excellent communication skills in English (both written and spoken)

· Ability to manage teams with a hands on and guest oriented approach.

· Knowledge of hospitality systems, SOPs, and operational standards.

Only shortlisted candidates will be invited for an interview,

Please send your resume with recently photograph to email:

Job Type: Full-time

A Luxurious 5 stars hotel group in major city Sumatera with multi international Food  & Beverage outlets and large banquet area with modern wellness & spa facilities, swimming pool and other outlets.

We are looking for suitable candidate for positions : "FRONT OFFICE MANAGER"

(Palembang)

Responsibilities:

The position is responsible for managing the operations of the front office department by ensuring quality standards are met and that the optimum service is provided to all guests according to the hotel. Responsible , together with the human resources department, for ensuring team member selection , training, counseling , and recognition program are adhered to : in order to maximize guest satisfaction.

Requirements:

• Experience min 3 years as Front Office Manager in 4 or 5 stars international hotel
• Should be confident, a self starter, with the ability to operate in a dynamic environment
• Fluent in English written and verbal communication
• Well-versed in front office operating system. Edc machines, cashiering and guest management system application.
• Leadership, problem-solving, customer service and organizational skills.
• Willing relocate at Palembang and for two years work contract

IHG is one of the world's leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Front Office Manager at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world's most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We're seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

As Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and out-of-the-ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel, including the type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the hotel and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities based on reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest's needs are determined /met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
  Operate the property consistently with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following:

• Possess a Bachelor's degree in Hotel Management, Business Administration, or related field plus two to four years front office/guest services experience, including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English; I understand that additional languages are preferred.
• Indonesian Citizenship
• Familiar with the Opera system and other related

The above is intended to provide an overview of the role and responsibilities of a Front Office Manager at Six Senses Uluwatu Bali. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Uluwatu Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.