1,203 Global Service Center jobs in Indonesia

• Provide remote technical support for installation, troubleshooting, and repair of specialized machinery and systems.
• Analyze customer-reported issues through remote diagnostic tools and provide timely resolutions.
• Guide on-site personnel (clients or local technicians) through complex installation and maintenance procedures via video calls and detailed instructions.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals.
• Manage service requests and prioritize urgent issues to minimize downtime for clients.
• Collaborate with engineering and product teams to report recurring issues and suggest product improvements.
• Conduct remote training sessions for clients on equipment operation and maintenance.
• Maintain accurate records of all service activities and customer interactions.
• Stay updated on product updates, technical specifications, and service bulletins.

• Technical degree or certification in Electronics, Mechanics, or a related field.
• Minimum of 4 years of experience in field service, technical support, or a similar hands-on role, preferably with industrial equipment.
• Proven ability to diagnose and resolve complex technical issues remotely.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency with remote diagnostic software and video conferencing tools.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote setting.
• Willingness to be available for on-call duties as required.
• Fluency in English is essential, and knowledge of additional languages is a plus.

• Monitor, maintain, and optimize global network infrastructure performance and availability.
• Diagnose and resolve complex network connectivity and performance issues.
• Configure and manage network devices, including routers, switches, firewalls, and VPNs.
• Implement network security best practices and ensure the integrity of network systems.
• Plan and execute network upgrades and enhancements.
• Provide technical support for network-related incidents and requests.
• Develop and maintain comprehensive network documentation.
• Collaborate with IT teams to support application deployments and infrastructure projects.
• Stay current with emerging network technologies and security threats.
• Perform regular network audits and vulnerability assessments.

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• 3-5 years of experience in network administration and support.
• Strong understanding of TCP/IP, routing protocols (OSPF, BGP), and network services.
• Hands-on experience with firewalls, VPNs, and network security solutions.
• Proficiency in network monitoring tools (e.g., SolarWinds, Nagios).
• Experience with cloud networking (AWS, Azure) is a plus.
• Relevant certifications such as CCNA or equivalent are highly desirable.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote environment.
• Strong communication and collaboration skills.

Fullerton Health Indonesia provides third-party administration (TPA) service, we assist insurance companies and corporate human resource departments in bridging their policyholders' or employees' health claims with our nationwide and regional medical care providers. As a Call Center (Nurse / Midwife), your responsibilities include the:

• Responsible for all incoming communications via phone calls including answering any questions regarding information about providers, hospital payments, benefit limits, etc. from the insured person
• Receive medical information directly from the hospital and check the data on patient participation, pre-existing condition, date joined, including the exception of diagnosis or not, excess charge, and a decision whether the warrants will be issued, rejected, or be investigated first
• Issuing letters of guarantee for inpatient care, dental care, Medical Check Up (MCU), Optical and One Day Care (ODC)
• Answering e-mails both internally and externally in the form of good corporate complaints, information, or confirmation
• Confirmation by E-mail or phone if the diagnosis of patients included in the advice only, or listing investigation by the client
• Monitoring patients based on the patient's progress, the results of the investigation, analysis of whether the treatment is done following the medical indications, as well as investigating if there is prolonged care or other hi requiring investigation, updating your billing information, and decide whether to continue underwriting, terminated or modified

* Note: Will not meet patients directly

Requirements:

• Candidate must possess at least a Diploma in Nursing or Midwifery (fresh graduates are welcome to apply)
• Willing to work in shifting hours (morning, afternoon, night) including weekend/public holiday
• Must be fluent in English, both written and spoken
• Have good medical knowledge
• Having experience in TPA/insurance/claim or other healthcare field is highly preferred
• Computer literate
• Willing to be placed in Head Office in South Jakarta
• Able to join at the soonest

*only accepting Nurse or Midwife candidates

Kualifikasi :

-Berdomisili di Jakarta

-Berpenampilan rapi dan profesional (Professional looking)

-Memiliki pengetahuan terkait general insurance menjadi nilai tambah

-Pendidikan minimal D3/S1 dengan jurusan manajemen/akuntansi/administrasi

-Freshgraduate atau pengalaman 1-2 tahun di bidang yang sama

-Memahami Microsoft Office (terutama Excel) dan memiliki komunikasi yang baik

-Sudah vaksin minimal vaksin ketiga (booster)

-Bersedia di tempatkan di kantor pusat (WTC Mangga Dua)

Requirement:

1. Have a minimum D3 Education and experience as a customer service or call center min 1 year;

2. Fluent in English, strong customer care skills, excellent communication and presentation skills.

3. Familiar with CRM systems and practices;

4. Willing to work shifting hour.

Jenis Pekerjaan: Penuh Waktu

Pengalaman:

• customer service: 1 tahun (Diutamakan)

Customer Service Representative (English Speaking) – Healthcare

Teleperformance Indonesia | On-site in Bali

Teleperformance Indonesia is seeking dedicated and service-oriented Customer Service Representatives to join our on-site team in Bali. You will support a reputable international hospital and healthcare account, delivering high-quality customer care to patients and healthcare professionals.

Qualifications

• Proficient in English (verbal and written) in a professional setting.

• Minimum 1–2 years of experience in healthcare, medical support, or call center environments.

• Educational background in nursing, public health, healthcare administration, or a related field is preferred.

• Familiarity with healthcare systems or practice management tools is an advantage.

• Experience with telephony and CRM systems is a plus.

• Understanding of patient privacy, confidentiality, and data protection standards.

• Strong multitasking skills and ability to manage a high volume of inquiries.

• Proficient in Microsoft Office, Outlook (including multiple inboxes), and Remote Desktop tools.

• Excellent communication, problem-solving, and teamwork skills.

• Willing to work full-time on-site in Bali.

Job Description

• Provide professional and empathetic assistance to patients and healthcare professionals via inbound calls and emails.

• Manage appointment scheduling, general inquiries, and patient data updates.

• Ensure the accurate and confidential handling of patient information.

• Address customer concerns and escalate complex cases as needed.

• Collaborate with internal teams to resolve issues efficiently.

• Stay current with internal policies, system updates, and healthcare protocols.

• Follow all health and safety standards and identify potential risks when applicable.

What We Offer

• Opportunity to work with a respected international healthcare client.

• On-site role at our modern office in Bali, Indonesia.

• Competitive salary and performance-based incentives.

• Supportive and inclusive workplace culture.

• Ongoing training and development opportunities to advance your career.

Location: Bali, Indonesia (On-site)

Language: English

Employment Type: Full-time

Campaign: International Hospital and Healthcare Account

Penempatan : DI Yogyakarta

Industri: E-commerce (penempatan di salah satu klien Sinau Service Indonesia)

Qualification:

• Usia maksimal 35 tahun.
• Pendidikan Minimal D3
• Pengalaman minimal 6 bulan diperusahaan yang sama sebagai Customer Service/Call Center
• Bersedia bekerja on site di Yogyakarta.
• Siap bekerja dengan sistem shift.
• Dapat bergabung secepatnya.

Hello #TalentReady PT Valdo Sumber Daya Mandiri is currently helping our client, an electric vehicle retail company. Please read the job description and requirements below:

Responsibilities

• Responsible for providing outstanding customer service to customers, including responding to inquiries, resolving issues, and maintaining customer records;
• Responsible for providing quality service to cardholders and merchants, including educating them on new technologies;
• Responsible for managing and responding to customer support issues.

Qualifications

• Minimum 1 year of experience as a Call Center (Live Chat)
• Must possess at least Diploma Degree;
• Tech-savy;
• Character & Soft Compentency: Customer Focus, Teamwork, Integrity, Performance Excellence, Able to Serve Priority Customer.
• Willing to work in Tangerang Selatan
• Willing to work in shifting system (24h)
• Salary: UMR Tangerang 2025 (Rp

WE'RE HIRING
 

 
Call Center – Korean & English Agent
 

 
Lokasi:
 Jakarta Selatan

 
Bergabunglah dengan kami Klien
kami perusahaan Jasa Keuangan yang merupakan bagian dari Perusahaan Otomotif ternama dari Korea Selatan.

Kalau kamu jago bahasa Korea + Inggris, punya jiwa leader, dan mau kerja di lingkungan profesional tapi tetap fun — ini waktunya kamu bersinar

Kualifikasi:

• Min. D3/ S1
• Pengalaman min. 1 tahun di Customer Service/Call Center (BPO = plus banget)
• Wajib fasih bahasa
  Korea
  dan atau
  Inggris
• Bahasa Indonesia baik & sopan
• Melek teknologi: bisa pakai komputer & CRM/omnichannel tools

Job Description

• Menangani pertanyaan, permintaan, dan keluhan pelanggan secara tepat, cepat, dan ramah.
• Memberikan informasi produk, layanan, atau kebijakan perusahaan klien secara akurat.
• Mendokumentasikan setiap interaksi pelanggan ke dalam sistem CRM sesuai prosedur.
• Mematuhi target kinerja seperti Average Handling Time (AHT), First Call Resolution (FCR), dan Customer Satisfaction Score (CSAT).
• Menjaga kerahasiaan data pelanggan dan mematuhi standar keamanan informasi.
• Berpartisipasi dalam pelatihan, pembaruan SOP, dan evaluasi performa rutin

Benefit:

• Gaji Pokok Rp
  (negotiable)
• BPJS Ketenagakerjaan & Kesehatan
• Tunjangan Jabatan & Bahasa
• Tunjangan Overtime
• Insentif
• THR
• Uang Kompensasi Kontrak