402 Guest Relations jobs in Indonesia
Guest Relations Manager
70111 Banjarmasin, South Kalimantan
IDR8000000 Annually
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Our client, a boutique hospitality group, is seeking an exceptional Guest Relations Manager for a fully remote position. While the role is remote, it requires a strong focus on guest communication and service enhancement for their properties. You will be the primary point of contact for addressing guest inquiries, resolving issues, and ensuring an outstanding guest experience throughout their stay. This role demands superb interpersonal skills, a proactive approach to problem-solving, and a deep commitment to hospitality excellence. You will leverage technology to maintain high standards of service and guest satisfaction.
Responsibilities:
Responsibilities:
- Serve as the primary point of contact for guests before, during, and after their stay, addressing inquiries and concerns promptly and professionally.
- Proactively monitor guest feedback channels, including online reviews and direct communications, to identify areas for improvement.
- Develop and implement strategies to enhance the overall guest experience and foster guest loyalty.
- Resolve guest complaints and issues with empathy, efficiency, and creativity, turning potentially negative experiences into positive ones.
- Coordinate with on-site staff and management to ensure seamless service delivery and adherence to hotel standards.
- Create personalized guest experiences and anticipate needs to exceed expectations.
- Maintain detailed guest profiles and preferences to facilitate personalized service.
- Conduct remote quality assurance checks and provide feedback to operational teams.
- Develop and manage communication templates and protocols for various guest interactions.
- Stay informed about local attractions and activities to provide informed recommendations to guests.
- Bachelor's degree in Hospitality Management, Tourism, Communications, or a related field, or equivalent experience.
- 3+ years of experience in guest relations, customer service, or a similar role within the hospitality industry.
- Exceptional communication, interpersonal, and active listening skills.
- Proven ability to handle difficult situations and resolve guest complaints effectively.
- Strong understanding of hospitality best practices and guest satisfaction drivers.
- Proficiency in using property management systems (PMS) and customer relationship management (CRM) software.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- A proactive, problem-solving attitude and a passion for service excellence.
- Fluency in English and Indonesian is essential; other languages are a plus.
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0
Guest Relations Manager
29431 Batam, Riau Islands
IDR10000000 month
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Our client, a prominent hospitality establishment in Batam, Riau Islands, ID , is seeking an exceptional Guest Relations Manager to lead their front-of-house operations and ensure unparalleled guest satisfaction. This role is integral to creating memorable experiences for all visitors, focusing on personalized service and proactive problem-solving. The position requires your full-time presence at our Batam location, offering a dynamic and engaging work environment. You will be responsible for training and supervising front desk staff, managing guest feedback, and upholding the highest standards of service.
Responsibilities:
Responsibilities:
- Oversee all guest relations activities, including check-in, check-out, and concierge services.
- Develop and implement guest service standards and procedures.
- Train, mentor, and manage front desk staff, ensuring a high level of professionalism and efficiency.
- Handle guest inquiries, complaints, and requests promptly and effectively, aiming for service recovery.
- Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Manage room allocations and special requests to optimize guest satisfaction.
- Maintain a thorough knowledge of hotel amenities, services, and local attractions.
- Ensure the smooth operation of the front desk, lobby area, and related services.
- Implement and adhere to all hotel policies and procedures.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven ability to lead and motivate a team.
- Excellent interpersonal and communication skills, with fluency in English and Bahasa Indonesia.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software (PMS).
- A passion for service excellence and a genuine desire to create positive guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of a hospitality business in Batam, Riau Islands, ID .
- A polished and professional appearance.
- Familiarity with local tourism and cultural attractions is a plus.
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1
Guest Relations Manager
28261 Pekanbaru, Riau
IDR10000000 month
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Our client, a highly-rated upscale hotel in Pekanbaru, Riau, ID , is seeking a polished and customer-centric Guest Relations Manager to elevate the guest experience. This role is instrumental in ensuring every guest feels welcomed, valued, and well-cared for throughout their stay. The ideal candidate will have a proven background in luxury hospitality management, exceptional interpersonal skills, and a keen eye for detail. You will be the primary point of contact for guests, handling inquiries, resolving issues, and anticipating needs to create memorable experiences. This position requires a proactive approach to guest satisfaction and a commitment to upholding the hotel's reputation for excellence.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest services, including check-in/check-out, concierge, and front desk operations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Handle guest complaints and service recovery effectively and professionally.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Manage and train the front office and guest relations team, ensuring high standards of service.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Organize and oversee special guest requests and amenities.
- Monitor online reviews and feedback, implementing improvements as necessary.
- Assist with VIP guest arrangements and ensure personalized service.
- Contribute to marketing efforts by providing exceptional guest experiences that encourage repeat business and positive word-of-mouth.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest relations.
- Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a luxury hotel setting.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and standard office software.
- Strong leadership abilities and experience in team management and training.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- A polished appearance and professional demeanor.
- Ability to remain calm and efficient under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
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2
Guest Relations Manager
34114 Bandar Lampung, Lampung
IDR8 month
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Join a renowned hospitality establishment as a Guest Relations Manager in Bandar Lampung, Lampung, ID . This crucial role involves overseeing all guest interactions and ensuring an exceptional customer experience from arrival to departure. You will be the primary point of contact for guests, addressing inquiries, resolving complaints, and anticipating needs to create memorable stays. Responsibilities include managing the front desk operations, supervising the guest services team, developing and implementing service standards, and coordinating with various departments (housekeeping, F&B, maintenance) to ensure seamless service delivery. You will also be responsible for managing guest feedback, identifying areas for improvement, and implementing service recovery initiatives. The ideal candidate possesses outstanding interpersonal and communication skills, a polished and professional demeanor, and a passion for hospitality. Previous experience in a similar role within the hotel or tourism industry is essential. Strong leadership and problem-solving abilities are required, along with the capacity to handle high-pressure situations with grace. You must be adept at creating a welcoming and personalized atmosphere for all guests. Fluency in English and Bahasa Indonesia is mandatory. A proactive approach to anticipating guest needs and exceeding expectations is key. This position requires a dedication to maintaining the highest standards of service excellence and contributing to the overall success of the property. We are looking for an individual who can inspire and motivate their team to deliver outstanding guest satisfaction. The ability to manage multiple tasks efficiently and maintain composure under pressure is vital. This role offers an exciting opportunity to advance your career in the vibrant hospitality sector. Be prepared to work flexible hours, including weekends and holidays, as required by the operational needs of the establishment. Your dedication to guest satisfaction will be paramount in this role, contributing directly to the reputation and success of our establishment in Bandar Lampung, Lampung, ID . You will be instrumental in shaping the guest experience and fostering a culture of service excellence.
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3
Guest Relations Manager
75121 Samarinda, East Kalimantan
IDR12000000 month
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Job Description
Our client, a boutique luxury hotel known for its exceptional service, is seeking a highly motivated and experienced Guest Relations Manager to join their team in **Samarinda, East Kalimantan**. This role is essential for ensuring an unforgettable experience for every guest, from arrival to departure. The Guest Relations Manager will be the primary point of contact for guest inquiries, requests, and feedback, proactively anticipating needs and resolving issues with grace and efficiency. You will play a key role in cultivating guest loyalty and enhancing the hotel's reputation for outstanding hospitality. This position involves a hybrid work arrangement, requiring on-site presence for key guest interactions and operational oversight, with flexibility for remote administrative tasks.
Responsibilities:
Responsibilities:
- Welcome and escort VIP guests, ensuring a personalized and memorable stay.
- Manage guest inquiries and requests via phone, email, and in-person, providing prompt and accurate information.
- Anticipate guest needs and proactively offer services and amenities to enhance their experience.
- Resolve guest complaints and concerns with empathy, efficiency, and professionalism, turning potentially negative situations into positive outcomes.
- Coordinate with various hotel departments (e.g., housekeeping, F&B, maintenance) to ensure guest requests are met promptly and accurately.
- Maintain detailed guest profiles, including preferences and past experiences, to personalize future stays.
- Assist in the development and implementation of guest service standards and training programs for front-line staff.
- Gather and analyze guest feedback through surveys and direct interaction, providing insights for service improvement.
- Conduct regular walk-throughs of public areas and guest floors to ensure high standards of presentation and cleanliness.
- Manage the front desk operations during specific shifts, ensuring smooth check-ins and check-outs.
- Develop and maintain relationships with local businesses and tour operators to offer exclusive guest experiences.
- Contribute to a positive and collaborative work environment within the guest services team.
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4
Guest Relations Manager
15112 Tangerang, Banten
IDR10000000 month
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Job Description
Our client is a luxury hotel renowned for its exceptional service and prime location in **Tangerang, Banten, ID**. We are seeking a sophisticated and highly personable Guest Relations Manager to lead our guest services team. This pivotal role ensures that every guest experiences unparalleled hospitality from arrival to departure. You will be the primary point of contact for VIP guests, resolving concerns, anticipating needs, and curating memorable stays that foster loyalty and positive reviews. The ideal candidate possesses impeccable communication skills, a keen eye for detail, and a genuine passion for creating outstanding guest experiences.
Key responsibilities include:
The successful candidate will have a Bachelor's degree in Hospitality Management or a related field, with at least 5 years of experience in guest services or front office management, preferably within the luxury hotel sector. Exceptional interpersonal and communication skills in both Indonesian and English are essential. Strong problem-solving abilities and a proactive approach to guest satisfaction are a must. A polished appearance and a professional demeanor are required. Experience with hotel property management systems (PMS) is necessary. This role requires flexibility, including the ability to work shifts, weekends, and holidays, as needed.
Key responsibilities include:
- Overseeing the daily operations of the guest relations department, including front desk, concierge, and bell services.
- Developing and implementing service standards to ensure consistent guest satisfaction.
- Managing VIP arrivals and departures, ensuring personalized attention and special arrangements.
- Handling guest inquiries, requests, and complaints efficiently and empathetically, seeking satisfactory resolutions.
- Coordinating with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
- Building and maintaining strong relationships with guests, encouraging repeat business and positive feedback.
- Training and motivating the guest relations team, fostering a positive and professional work environment.
- Monitoring guest feedback channels (online reviews, surveys) and implementing improvements.
- Staying informed about local attractions and activities to provide informed recommendations.
- Managing the department's budget and resources effectively.
- Ensuring all guest-related issues are resolved promptly and to the highest standard.
- Assisting in the development of loyalty programs and special guest promotions.
The successful candidate will have a Bachelor's degree in Hospitality Management or a related field, with at least 5 years of experience in guest services or front office management, preferably within the luxury hotel sector. Exceptional interpersonal and communication skills in both Indonesian and English are essential. Strong problem-solving abilities and a proactive approach to guest satisfaction are a must. A polished appearance and a professional demeanor are required. Experience with hotel property management systems (PMS) is necessary. This role requires flexibility, including the ability to work shifts, weekends, and holidays, as needed.
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5
Guest Relations Manager
30142 Palembang, South Sumatra
IDR9000000 Annually
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Job Description
Our client is seeking a charismatic and customer-focused Guest Relations Manager to enhance the guest experience. This is a fully remote position, perfect for someone who excels in communication and service delivery from any location. You will be responsible for developing and implementing strategies to ensure exceptional guest satisfaction, handling inquiries, and resolving issues with professionalism and efficiency. The role involves collaborating with various departments to coordinate services and amenities, ensuring a seamless and memorable stay for all guests. This position requires a proactive approach, excellent interpersonal skills, and a passion for hospitality.Palembang, South Sumatra, ID is the designated operational context for this role, though the position is entirely remote.
Key Responsibilities:
Key Responsibilities:
- Developing and implementing guest service standards and procedures to ensure consistent delivery of high-quality experiences.
- Acting as a primary point of contact for guests, addressing inquiries, requests, and resolving complaints in a timely and satisfactory manner.
- Building and maintaining strong relationships with guests, understanding their needs and preferences to offer personalized service.
- Coordinating with hotel departments (e.g., front desk, housekeeping, F&B) to ensure all guest requests are met promptly and efficiently.
- Gathering guest feedback through surveys and direct interaction, analyzing the data, and recommending improvements to services and facilities.
- Organizing and overseeing special guest events or amenities to enhance the overall experience.
- Training and mentoring front-line staff on effective guest service techniques and communication protocols.
- Maintaining a detailed understanding of the local area's attractions and services to provide recommendations to guests.
- Ensuring the smooth operation of the guest relations desk and associated functions.
- Proactively identifying opportunities to exceed guest expectations and create memorable experiences.
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Guest Relations Manager
15111 Tangerang, Banten
IDR9 month
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Job Description
A premier hospitality group in Tangerang, Banten, ID is seeking a dedicated and customer-focused Guest Relations Manager to enhance the guest experience and ensure utmost satisfaction. This role is pivotal in managing all aspects of guest services, from pre-arrival communication to post-departure follow-up, ensuring seamless and memorable stays. You will lead a team of guest relations staff, setting high standards for service excellence and fostering a welcoming environment.
Key responsibilities include: overseeing daily front desk operations and guest interactions; handling guest inquiries, requests, and complaints promptly and professionally; developing and implementing strategies to enhance guest satisfaction and loyalty; managing VIP guest services and ensuring their needs are met; training and motivating guest relations staff to deliver exceptional service; monitoring online reviews and feedback, implementing improvements as necessary; coordinating with other hotel departments to ensure a smooth guest experience; and maintaining detailed records of guest preferences and feedback. The ideal candidate will have a degree in Hospitality Management or a related field, with at least 4-5 years of progressive experience in guest services or front office management within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are essential. A polished and professional demeanor, combined with a genuine passion for service, is a must. Proficiency in hotel management software and a strong understanding of luxury hospitality standards are highly desirable. The ability to remain calm and effective under pressure and a flexible approach to working hours, including evenings and weekends, is also important.
This is an excellent opportunity for a motivated hospitality professional to advance their career in a dynamic and rewarding environment. You will contribute directly to the reputation and success of our esteemed establishment. We offer a competitive salary, attractive benefits, and opportunities for career advancement within a growing organization. Join our team and help us create unforgettable experiences for our guests.
Key responsibilities include: overseeing daily front desk operations and guest interactions; handling guest inquiries, requests, and complaints promptly and professionally; developing and implementing strategies to enhance guest satisfaction and loyalty; managing VIP guest services and ensuring their needs are met; training and motivating guest relations staff to deliver exceptional service; monitoring online reviews and feedback, implementing improvements as necessary; coordinating with other hotel departments to ensure a smooth guest experience; and maintaining detailed records of guest preferences and feedback. The ideal candidate will have a degree in Hospitality Management or a related field, with at least 4-5 years of progressive experience in guest services or front office management within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are essential. A polished and professional demeanor, combined with a genuine passion for service, is a must. Proficiency in hotel management software and a strong understanding of luxury hospitality standards are highly desirable. The ability to remain calm and effective under pressure and a flexible approach to working hours, including evenings and weekends, is also important.
This is an excellent opportunity for a motivated hospitality professional to advance their career in a dynamic and rewarding environment. You will contribute directly to the reputation and success of our esteemed establishment. We offer a competitive salary, attractive benefits, and opportunities for career advancement within a growing organization. Join our team and help us create unforgettable experiences for our guests.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
28112 Pekanbaru, Riau
IDR8000000 Annually
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Our client, a renowned hotel in **Pekanbaru, Riau, ID**, is seeking an experienced and customer-focused Guest Relations Manager to elevate the guest experience. This role is central to ensuring guest satisfaction and loyalty by overseeing all aspects of guest services and relations. The Guest Relations Manager will be responsible for greeting arriving guests, providing information about hotel services and local attractions, and handling guest inquiries and complaints with professionalism and efficiency. You will manage the front desk operations during your shift, ensuring smooth check-in and check-out processes, and coordinating with other departments (e.g., housekeeping, maintenance, F&B) to meet guest needs. A key aspect of this role involves proactively identifying opportunities to enhance the guest experience, anticipating guest needs, and resolving any issues that may arise. You will also be involved in developing and implementing service standards, training front desk staff, and monitoring guest feedback through various channels. The ideal candidate will possess exceptional interpersonal and communication skills, a warm and friendly demeanor, and a passion for delivering outstanding hospitality. Fluency in English and Bahasa Indonesia is essential, and knowledge of additional languages is a plus. This position offers a hybrid work arrangement, allowing for a balance of on-site duties and potential remote administrative tasks. We are looking for candidates with a minimum of 4 years of experience in a similar role within the hospitality industry, preferably in hotels or resorts. A degree or diploma in Hospitality Management or a related field is highly desirable. You should have strong problem-solving abilities, excellent organizational skills, and the capacity to remain calm and composed under pressure. If you are dedicated to providing memorable guest experiences and aspire to a leadership role in a prestigious hotel, we invite you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee guest relations and front desk operations.
- Greet and assist arriving and departing guests.
- Handle guest inquiries, requests, and complaints effectively.
- Ensure seamless check-in and check-out processes.
- Coordinate with hotel departments to meet guest needs.
- Proactively enhance the guest experience.
- Develop and implement service standards.
- Train and mentor front desk staff.
- Monitor and act on guest feedback.
- Maintain a high level of professionalism and hospitality.
- Minimum 4 years of experience in guest relations or front desk management.
- Experience in the hotel or hospitality industry.
- Proficiency in English and Bahasa Indonesia.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer service orientation.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with hotel management software.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
29421 Batam, Riau Islands
IDR6000000 month
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Posted 2 days ago
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Job Description
Our client, a prestigious hospitality establishment in **Batam, Riau Islands, ID**, is seeking a polished and service-oriented Guest Relations Manager to enhance the overall guest experience. This role is crucial in creating memorable stays and fostering strong relationships with guests, ensuring their needs are met with exceptional attention to detail. The Guest Relations Manager will be the primary point of contact for VIP guests, handling reservations, special requests, and resolving any issues that may arise during their stay.
Key responsibilities include:
Key responsibilities include:
- Overseeing all aspects of guest services, ensuring high standards of hospitality.
- Managing the front desk operations and supervising front office staff.
- Developing and implementing guest service standards and procedures.
- Handling guest inquiries, complaints, and special requests promptly and professionally.
- Building and maintaining relationships with regular and VIP guests.
- Coordinating with various hotel departments (e.g., housekeeping, F&B, maintenance) to ensure guest satisfaction.
- Monitoring guest feedback and implementing improvements to enhance the guest experience.
- Organizing and overseeing special events and promotions.
- Training and motivating front desk and guest relations staff.
- Ensuring the efficient and smooth operation of the reception and concierge services.
This advertiser has chosen not to accept applicants from your region.
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