1,418 Guest Service Supervisor jobs in Indonesia

Lowongan Pekerjaan Guest Service Officer, Guest Service Supervisor, Technician, Engineering Supervisor, Finance Manager, Senior Sales Manager, Distribution & Sales Support Executive & Business Development Assistant Manager

The Ascott Limited Indonesia

We are Hiring

POSITIONS

• Guest Service Officer
• Guest Service Supervisor
• Technician
• Engineering Supervisor
• Finance Manager
• Senior Sales Manager
• Distribution & Sales Support Executive
• Business Development Assistant Manager

REQUIREMENTS

• At least 2 years of experience in similar position in hospitality industry.
• For Guest Service Officer, fresh graduates are encouraged to apply.
• For Sales positions, well versed in use of computers such as PowerPoint, Excel and Sales software programs.
• Able to converse well in English
• Good analytical thinking and positive mindset
• Able to join immediately

You can send your CV to:

*sumber IG @ loker_hotelier

THE ROLE :

The Customer Service Supervisor is instrumental in ensuring that customers receive excellent service, addressing their needs, and continually improving the customer experience.

JOB RESPONSIBILITIES

a. Team leadership & Development

· Lead, train and supervise the Customer Service Team to meet customer expectations

· Set clear operational goals and objectives for customer service team

· Provide coaching, mentoring and training to develop the team skills/competencies

b. Customer Experience Management

·    Visit customers when necessary to gather customer feedback for continuous improvements

c. Service Level Management

·    Deploy CMA-CGM group standard processes & tools

d. Resource Management

·    Manage staffing levels and allocate resources effectively to meet service level agreements

·    Participate in recruitment, hiring and onboarding customer service staff

·    Ensure staff is knowledgeable on group processes, SOPs & tools

·    Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions.

e. REPORTING:

·    Regular reporting on performance to Customer Service Assistant Manager

·    Produce on demand performance reports as per request

KEY PERFORMANCE INDICATORS :

a. Customer Satisfaction (NPS & TPS survey results)

b. First Call Resolution Ratio (FCRR)

c. Case Resolution TAT

d. I-Connect Service Levels

QUALIFICATIONS AND PROFILE:

a. Analytical & Reporting aptitude (Data, Qliksense)

b. Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)

c. Excellent customer Service Experience (minimum 2 years of customer facing activity)

d. Supervisory/managerial expereince of 2-3 years

e. Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)

f. Great customer facing skills with ability to build and nurture relationships

g. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.

h. Excellent knowledge in LARA all modules.

i. Understand CMA CGM group organization, processes & Tools.

j. Basic proficiency with MS Office

Kualifikasi :

• Minimal HSK level 5 dengan skor di atas 200
• Memiliki perangkat kerja (laptop & handphone )
• Mampu berkomunikasi dengan penduduk asli Tiongkok
• Bekerja dengan sigap, bertanggung jawab, dan jujur
• Terbiasa bekerja di bawah tekanan dengan ketelitian tinggi
• Pengalaman di bidang travel atau customer service menjadi nilai tambah
• Memiliki akun WeChat pribadi

Job Description :

• Membalas serta mengelola chat customer melalui WhatsApp bila diperlukan
• Melakukan pemesanan mobil ke partner rental sesuai data dalam itinerary customer
• Mencari tour guide sesuai kebutuhan yang tercantum di itinerary customer
• Menambahkan customer di WeChat melalui QR code dan membuat grup bersama tour guide /supir
• Melakukan monitoring serta standby di grup WeChat setiap peserta tour pada hari-H, serta membantu customer menyelesaikan kendala yang muncul

Job Description

• Formulate and execute a comprehensive strategic channel plan to achieve sales objectives and drive market share growth across OJOL platforms, including GoFood, GrabFood, ShopeeFood, and GrabMart.
• Oversee the management and regular updating of digital storefronts, including inputting and revising menu items, pricing, product descriptions, and promotional offerings on relevant OJOL platforms.
• Coordinate closely with the operations team to ensure timely and seamless order processing and delivery.
• Analyze online sales performance data to evaluate effectiveness and formulate future sales strategies.
• Lead and supervise the Customer Service team, including telemarketing and inbound/outbound communication via WhatsApp channels.
• Monitor and evaluate the performance of the Customer Service team using key performance indicators (KPIs), such as response time, customer satisfaction rate, and issue resolution rate.
• Develop and implement Standard Operating Procedures (SOPs), communication scripts, and customer service quality standards to ensure consistent service excellence.
• Collaborate cross-functionally with key departments such as Logistics, Product, and Marketing to address and resolve complex or high-sensitivity customer complaints effectively.

Qualification

• Min. Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Has at least 3–5 years of experience in e-commerce, digital channel management, or online food delivery platforms (e.g., GoFood, GrabFood, ShopeeFood, etc.).
• Experience managing customer service teams, including telemarketing and WhatsApp-based communication channels.
• Proven ability to develop SOPs, communication scripts, and customer service standards that enhance service quality and customer satisfaction.
• Demonstrated ability to lead cross-functional coordination with operations, logistics, product, and marketing teams.
• Familiarity with platform operations such as menu uploads, price management, and promo configuration within major OJOL platforms.
• Proficiency in using digital tools and dashboards for monitoring KPIs, customer engagement, and sales performance.

THE ROLE :

The Customer Service Supervisor is instrumental in ensuring that customers receive excellent service, addressing their needs, and continually improving the customer experience.

JOB RESPONSIBILITIES

a. Team leadership & Development

· Lead, train and supervise the Customer Service Team to meet customer expectations

· Set clear operational goals and objectives for customer service team

· Provide coaching, mentoring and training to develop the team skills/competencies

b. Customer Experience Management

·    Visit customers when necessary to gather customer feedback for continuous improvements

c. Service Level Management

·    Deploy CMA-CGM group standard processes & tools

d. Resource Management

·    Manage staffing levels and allocate resources effectively to meet service level agreements

·    Participate in recruitment, hiring and onboarding customer service staff

·    Ensure staff is knowledgeable on group processes, SOPs & tools

·    Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions.

e. REPORTING:

·    Regular reporting on performance to Customer Service Assistant Manager

·    Produce on demand performance reports as per request

KEY PERFORMANCE INDICATORS :

a. Customer Satisfaction (NPS & TPS survey results)

b. First Call Resolution Ratio (FCRR)

c. Case Resolution TAT

d. I-Connect Service Levels

QUALIFICATIONS AND PROFILE:

a. Analytical & Reporting aptitude (Data, Qliksense)

b. Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)

c. Excellent customer Service Experience (minimum 2 years of customer facing activity)

d. Supervisory/managerial expereince of 2-3 years

e. Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)

f. Great customer facing skills with ability to build and nurture relationships

g. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.

h. Excellent knowledge in LARA all modules.

i. Understand CMA CGM group organization, processes & Tools.

j. Basic proficiency with MS Office

Key Responsibilities:

• Monitor team performance through KPIs (response time, resolution time, CSAT, etc.) and provide coaching or feedback.
• Handle escalated complaints from customers professionally and ensure timely resolution.
• Collaborate with product, risk, and operations teams to resolve systemic customer issues.
• Conduct regular team briefings, training sessions, and performance reviews.
• Prepare reports on support metrics and suggest improvements to service workflows.
• Develop SOPs and knowledge base documentation for internal and external use.
• Manage scheduling and shift arrangements to ensure 24/7 coverage (if applicable).
• Ensure the team complies with regulatory standards, data privacy policies, and internal SLA.
• Support implementation of automation tools, CRM platforms, or chatbots to improve efficiency.

Requirements:

• Diploma/Bachelor's degree in Communications, Business, or related field.
• At least 3 years of experience in customer service, with 1+ year in a supervisory or team leader role.
• Experience in fintech, e-commerce, or digital platforms is preferred.
• Strong leadership, communication, and conflict-resolution skills.
• Hands-on experience with CRM tools such as Zendesk, Freshdesk, Salesforce, etc.
• Ability to analyze data and generate actionable insights.
• Fluent in Bahasa Indonesia; English proficiency is a plus.
• Willing to work in shifts, weekends, or holidays (if required).

Jobdesc :

• Have knowledge of Contact center management, Consumer engagement techniques, Customer relationship management
• Understand OJK regulations related to customer service in fintech company, especially in P2P company
• Accustomed to making and carrying out reports in accordance with regulator requirements
• Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
• Able to work with the team, motivate and help develop team members
• Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Qualifications :

• Minimum 5 years experience in Customer Service role and minimum 1 year in Supervisory level in Fintech / Banking / Multi-Finance, preferably in P2P Company
• Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
• Good analytical thinking, high accuracy, and detailed oriented
• Have good leadership skills & motivation skills
• Able to work under pressure and meet service targets

• Placement for : PT. Cipta Ganda Gandaria (Clubhouse)
• Instagram :

Job Overview

We are seeking a passionate and experienced Customer Service Supervisor for our Clubhouse team located in Jakarta. In this role, you will be responsible for overseeing the customer service activities specific to our Clubhouse, ensuring a high-quality experience for all members. Your leadership will help drive the team toward excellence in community support and customer engagement.

Key Responsibilities

• Supervise day-to-day operations of the Clubhouse customer service team, ensuring exceptional service delivery.
• Train, mentor, and evaluate team members on effective customer interaction strategies and platform features.
• Develop and implement policies and procedures tailored to the Clubhouse experience to enhance member satisfaction.
• Resolve escalated customer inquiries and issues with a focus on swift and effective solutions.
• Monitor performance metrics to assess team efficiency and identify opportunities for improvement.
• Collaborate with product teams to relay customer feedback and contribute to enhancements of the Clubhouse platform.
• Organize events and initiatives within the Clubhouse to boost member engagement.

Requirements

• 4+ years of experience in customer service, with a preference for 1-2 years in a supervisory role.
• Bachelor's degree in Business, Hospitality, or a related field is preferred.
• Proficient leadership skills with a focus on team development and performance management.
• Exceptional communication skills for interacting with a diverse customer base.
• Strong problem-solving skills, with the ability to manage conflicts and challenging situations professionally.
• Experience with community management and customer engagement strategies.
• Comfortable using various customer service tools and technology platforms.
• A keen interest in smart home technology and community building is desirable.

Why Work with Us?

Joining BIOTA Smart Home offers you the chance to be part of a forward-thinking company that values innovation and customer satisfaction. As a Customer Service Supervisor for our Clubhouse division, you will have the opportunity to shape the customer experience and foster a vibrant community. If you are a proactive leader with a passion for service, we encourage you to apply

Placement for : PT. Cipta Ganda Gandaria (Clubhouse)

Job Overview
We are seeking a passionate and experienced Customer Service Supervisor for our Clubhouse team located in Jakarta. In this role, you will be responsible for overseeing the customer service activities specific to our Clubhouse, ensuring a high-quality experience for all members. Your leadership will help drive the team toward excellence in community support and customer engagement.

Key Responsibilities

• Supervise day-to-day operations of the Clubhouse customer service team, ensuring exceptional service delivery
• Train, mentor, and evaluate team members on effective customer interaction strategies and platform features
• Develop and implement policies and procedures tailored to the Clubhouse experience to enhance member satisfaction
• Resolve escalated customer inquiries and issues with a focus on swift and effective solutions
• Monitor performance metrics to assess team efficiency and identify opportunities for improvement
• Collaborate with product teams to relay customer feedback and contribute to enhancements of the Clubhouse platform
• Organize events and initiatives within the Clubhouse to boost member engagement

Requirements

• 4+ years of experience in customer service, with a preference for 1-2 years in a supervisory role
• Bachelor's degree in Business, Hospitality, or a related field is preferred
• Proficient leadership skills with a focus on team development and performance management
• Exceptional communication skills for interacting with a diverse customer base
• Strong problem-solving skills, with the ability to manage conflicts and challenging situations professionally
• Experience with community management and customer engagement strategies
• Comfortable using various customer service tools and technology platforms
• A keen interest in smart home technology and community building is desirable

Why Work with Us?
Joining BIOTA Smart Home offers you the chance to be part of a forward-thinking company that values innovation and customer satisfaction. As a Customer Service Supervisor for our Clubhouse division, you will have the opportunity to shape the customer experience and foster a vibrant community. If you are a proactive leader with a passion for service, we encourage you to apply