1,390 Guest Services Supervisor jobs in Indonesia

One of our clients, a modern Greek restaurant perched on the cliffs of Uluwatu, offering a relaxed yet refined dining experience is looking for a dynamic and personable Guest Relations & Sales Executive to join their team.

This role combines hospitality, sales, and relationship-building, focusing on creating strong partnerships with neighboring hotels, companies, and organisations to drive group bookings, private functions, and exclusive dining experiences. The ideal candidate will be both customer-oriented and target-driven, with a passion for delivering exceptional guest experiences while maximising sales opportunities.

Requirements :

• Open for local candidates.
• Minimum 2–3 years of experience in hospitality sales, guest relations, or business development (preferably in restaurants, hotels, or F&B groups).
• Proven success in managing VIP and corporate clients, group bookings, and partnerships.
• Strong interpersonal, networking, and negotiation skills with a customer-focused mindset.
• Excellent communication skills in English (additional languages such as Bahasa Indonesia or other international languages are an advantage).
• Ability to work independently while achieving monthly and quarterly sales targets.
• Proficiency in MS Office, CRM systems, or reservation platforms.
• Presentable, outgoing, and confident with a proactive attitude.
• Strong problem-solving and conflict-resolution skills when handling guest concerns.
• Detail-oriented, organised, and able to multitask in a fast-paced environment.
• Availability to attend events, networking functions, or after-hours hospitality activities as needed.

Responsibilities :

• Act as the first point of contact for VIP guests, group organisers, and business partners.
• Ensure seamless guest experiences, handling inquiries, special requests, and complaints with professionalism.
• Personalise service for corporate and group clients to build loyalty and repeat business.
• Develop and maintain strong relationships with neighboring hotels, concierge teams, and travel agents to drive restaurant traffic.
• Identify and target corporate clients, event planners, and travel agencies for group dinners, private functions, and business lunches.
• Negotiate and secure partnership agreements, special offers, and set menu packages tailored to client needs.
• Proactively generate leads through networking, referrals, and direct outreach.
• Represent the restaurant at local business events, networking sessions, and hospitality gatherings to build brand visibility.
• Collaborate with the marketing team to create promotional campaigns and events that drive hotel guest and corporate traffic.
• Achieve monthly and quarterly sales targets for group bookings and partnerships.
• Prepare and present sales reports, tracking performance and identifying new business opportunities.
• Provide feedback to management on market trends and competitor activities to inform strategy.
• Work closely with the operations team to ensure group bookings and events run smoothly.
• Share client preferences and special requirements with the restaurant staff to deliver personalised experiences.

Benefits:

Salary according to experience + BPJS + THR

Job Type: Full-time

• Supervise and guide the front desk, concierge, and guest relations teams to ensure high-quality service delivery.
• Train new staff members on hotel policies, service standards, and operational procedures.
• Monitor guest feedback and proactively address any concerns or complaints to ensure guest satisfaction.
• Implement and maintain service standards to enhance the overall guest experience.
• Manage room inventory and ensure accuracy in reservations and check-in/check-out processes.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations.
• Assist in developing and implementing strategies to increase guest loyalty and repeat business.
• Ensure compliance with all hotel policies, safety regulations, and emergency procedures.
• Conduct performance evaluations for team members and provide constructive feedback.
• Act as a point of contact for escalated guest issues and resolve them efficiently.

• High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory role.
• Proven experience in guest relations and customer service management.
• Strong understanding of front desk operations, reservation systems, and hotel management software.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Passion for the hospitality industry and delivering exceptional guest experiences.
• Ability to work effectively in a remote team environment and manage staff remotely.
• Flexibility to work various shifts as needed, though the role is primarily remote supervision.

Daimyo Bali sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Kerobokan Kelod, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,500,000 - Rp4,499,999 per bulan

Tanggung Jawab Utama

• Sambutan dan Keramahan Tamu:

Sambut tamu dengan hangat saat kedatangan, buat mereka merasa dihargai, dan berikan kesan pertama yang positif.
- Reservasi & Informasi:

Menangani permintaan reservasi, memberikan informasi tentang menu restoran, layanan, dan kemungkinan tempat wisata lokal, serta membantu pengaturan tamu lainnya.
- Resolusi Masalah:

Dengarkan secara aktif kekhawatiran dan keluhan tamu, dan tangani dengan cepat dan efisien untuk memastikan pengalaman yang memuaskan.
- Layanan Pribadi:

Lacak preferensi dan umpan balik tamu untuk menyesuaikan layanan, membuat rekomendasi, dan menciptakan pengalaman bersantap yang berkesan.
- Koordinasi:

Berhubungan dengan staf restoran (dapur, pelayan, manajemen) untuk memenuhi permintaan tamu dan memastikan kelancaran operasional.
- Layanan VIP:

Memberikan perhatian dan layanan khusus kepada tamu VIP, membuat pengalaman mereka lebih eksklusif.

Keterampilan & Kualitas Esensial

• Pelayanan pelanggan:

Kemampuan luar biasa dalam memberikan layanan yang hangat, profesional, dan personal.
- Komunikasi:

Keterampilan interpersonal yang kuat untuk berinteraksi secara efektif dengan tamu dan staf internal.
- Pemecahan Masalah:

Sikap proaktif dan kemampuan untuk menyelesaikan masalah dengan cepat dan efisien.
- Perhatian:

Pendekatan yang profesional dan berorientasi pada pelanggan, dengan perhatian cermat terhadap detail.
- Kemampuan beradaptasi:

Kemampuan untuk bekerja dalam lingkungan yang dinamis dan menanggapi beragam kebutuhan tamu.

PT Abadinusa Usahasemesta (ABN) is a leading distributor of medical and laboratory equipment since 1980. Due to our expansion in the wellness industry, please join us to be part of our Wellness Division.

What will you do?

• Ensuring that every customer will experience a delightful customer journey and become a loyal customer
• Welcoming and assisting the customer to facilitate the customer's needs
• Scheduling the appointment based on the availability of the therapist and the customer
• Assisting the treatment to ensure the suitable and complete treatment
• Processing proper billing arrangements provided
• Maintain guest satisfaction and ensure repeat visits through personalized and efficient service, ensuring that all customers leave satisfied.
• Handle customer feedback with hospitality and professionalism manner.

What are we looking for?

• Minimum diploma degree from hospitality major
• Minimum 1 year of experience in hotel/hospitality industry as guest relation officer or others relevant experience
• Preferably handle VVIP/Expatriate customer previously
• Passionate in serving hospitality to the customer
• Possess neat, hospitable, and professional appearance and manner
• Excellent communication and multitasking abilities
• Proficient in English (written and verbal)
• Possess hospitality traits towards customer.

Ku De Ta sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Seminyak, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Tersedia jam fleksibel

The Royal Kitchen sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Benoa, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

Sawah Tamanan Villa and Resort sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Tamanan, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

Kualifikasi

• Pendidikan minimal SMA/SMK Perhotelan atau setara, Diploma lebih diutamakan.
• Berpenampilan menarik, ramah, dan komunikatif.
• Menguasai bahasa Inggris (lisan & tulisan), bahasa asing lain menjadi nilai tambah.
• Memiliki pengalaman di bidang hospitality (Front Office / Guest Relation) lebih disukai.
• Memiliki kemampuan problem solving, interpersonal skill, dan service oriented.

Ini Vie sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Kerobokan Kelod, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Kamis: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp3,380,000 per bulan

Dibutuhkan

GRO Mandarin Speaker

Penempatan;

Monolocale Resort & Spa Seminyak by iNi Vie Hospitality

Qualifikasi :

Pendidikan minimal Diploma atau Sarjana di bidang Hospitality, Bahasa, atau bidang terkait.

Kemampuan bahasa Mandarin yang fasih (berbicara, membaca, dan menulis).

Kemampuan bahasa Inggris yang baik.

Pengalaman kerja di bidang hospitality minimal 1-2 tahun.

Kemampuan komunikasi yang baik dan ramah.

Kemampuan untuk bekerja di bawah tekanan dan multitasking.

Kemampuan untuk bekerja sama dalam tim.

bisa bergabung segera

Secret Rack Society sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Tj. Mas, Jawa Tengah. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Tidak diperlukan pengalaman kerja untuk posisi ini
• Gaji yang diinginkan: Rp2,300,000 per bulan