1,437 Help Desk IT jobs in Indonesia

Kualifikasi :

• S1 from Information Technology, Information System or other relevant major education
• Fresh Graduate
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills

Job Desk:

• Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan obrolan.
• Memecahkan masalah dan menyelesaikan masalah TI terkait perangkat keras, perangkat lunak, dan konektivitas jaringan.
• Membantu dengan manajemen akun pengguna (misalnya, pembuatan, reset kata sandi, izin akses).
• Menginstal dan memelihara aplikasi desktop dan sistem operasi (Windows/macOS).
• Mendokumentasikan dan melacak permintaan dan solusi pengguna dalam sistem tiket kami.
• Mengeskalasikan masalah kompleks kepada anggota tim TI senior dengan catatan terperinci.
• Membantu dalam menyiapkan workstation untuk karyawan baru.

Specific Requirements

1. S1 Communication Technology University is preferred
2. 1 or 2 years experienced in the IT Helpdesk/Support field
3. Able to collaborate and work in a team
4. Able to manage and arrange several priorities
5. Good analytical, verbal, and written communication skills
6. Basic knowledge of computer software and hardware
7. Knowledge of making IT reports

Job Descriptions

1. Provide daily technical support to users and ensure the smooth running of requests and reporting of IT problems from users.
2. Able to troubleshoot employees' working device (Laptop) problems.
3. Help solve problems from requests and problems reported.
4. Prepare daily and monthly reports related to helpdesk & support tickets.
5. Assist to provide evidence for audit requests.
6. Escalate to related internal IT team for requests/problem tickets.
7. Become an active and proactive IT helpdesk and support for work units that become Business Partners.
8. Complete all other forms of assignments given by the Head IT Operation Support relating to the implementation of the Bank's Operational IT Function.

Kualifikasi :

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang

Tanggung Jawab :

Memastikan penanganan komplain dari pelanggan terkait gangguan jaringan internet tertangani dengan baik sesuai dengan waktu yang ditentukan.

NEXA adalah perusahaan berkembang yang bergerak di bidang teknologi informasi di Kota Semarang. Sebagai
One Stop Solution ICT Service Provider
, NEXA menyediakan beragam layanan komprehensif untuk mendukung transformasi digital bisnis di Indonesia dengan teknologi generasi terbaru.

Produk dan solusi kami meliputi Nexa Tel, Nexa Apps, Nexa Data, Nexa Digital, dan Nexa Solution yang dirancang untuk membantu klien meningkatkan efisiensi, daya saing, dan kesiapan teknologi secara menyeluruh.

Mengapa Bergabung dengan NEXA?

• Budaya kerja kolaboratif yang mengutamakan komunikasi dan saling mendukung.
• Fokus pada pencapaian hasil terbaik dengan profesionalisme tinggi.
• Lingkungan kerja yang positif, inspiratif, dan terbuka terhadap ide baru.
• Kesempatan belajar dan pengembangan diri secara berkelanjutan.

Untuk info lebih lanjut,dapat kunjungi website kami

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: 12-20 million IDR per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

• Monitor, diagnose, and troubleshoot network and server issues.

• Deploy and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Perform website and DNS administration tasks.

• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

• Exceptional critical, analytical, and strategic thinking.

• Strong command of the English language, with the ability to communicate effectively with US-based clients.

• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Experience with Microsoft O365 administration.

• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor's degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

• Competitive salary based on experience.

• Certification training opportunities.

• Health and dental insurance.

• Paid vacation.

• Simple IRA with employer match.

Required skills & Experience

• Attending to interactions such as phone calls, self-service tickets, skype and emails relating to IT Infrastructure, SAP issues.

• First level support related to IT/system matters / issues or escalate issues appropriately using hierarchical and functional escalation guidelines.

• Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.

• Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.

• Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces

• Monitoring of scheduled events such as batch jobs, background reports creation.

• Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error

• Preparation & submission of monitoring report

• Undertake any ad-hoc duties assigned from time to time.

Job Requirement

• Candidate with at least 2 years of experience in Customer Service, IT Helpdesk or Service Desk environment.

• Good oral and written communication skills in English

• Familiar with Windows OS, Microsoft Office, O365 is must and MS Outlook.

• Analytical, results-oriented, multitask, flexible and can work in a high pace dynamic working environment.

• A team player with excellent interpersonal skills.

Job Type: Contract

Contract length: 12 months

Responsibilities:

• Provide first-level support for hardware, software, and network issues
• Install, configure, and maintain systems and devices
• Troubleshoot user problems (onsite & remote), escalate when needed
• Manage IT assets, accounts, and documentation
• Support system upgrades, patches, and ensure IT policy compliance

Requirements:

• Diploma/Bachelor's in IT, Computer Science, or related field
• Has 1–3 years of IT support/helpdesk experience
• Solid knowledge about Windows/Mac OS, MS Office, and basic networking
• Strong troubleshooting and communication skills

We currently helping our client, an e-commerce company for IT Support position. Please read job description and requirements below:

Responsibilities:

• Memberikan dukungan teknis harian kepada pengguna akhir dan memastikan kelancaran operasional komputer, perangkat jaringan, dan printer di area Warehouse Bogor
• Menangani dan menyelesaikan masalah aplikasi pengguna akhir, serta memelihara dan memperbarui dokumentasi dukungan teknis
• Menangani manajemen aset, menjaga inventaris, dan berkoordinasi dengan vendor
• Memelihara dan memantau infrastruktur jaringan kantor, keamanan TI, dan alat antivirus
• Tugas lainnya termasuk melakukan pemecahan masalah tingkat pertama dan dukungan untuk pencadangan server terjadwal, pemantauan sistem, dan pelaporan

Qualifications

• Bachelor's degree (S1) diutamakan
• Memiliki skill komunikasi yang baik
• Terbiasa handle hardware (Laptop, PC, printer, mesin foto copy, router, dll)
• Bersedia dengan jam kerja shifting.
• Bersedia di tempatkan di Bogor, Jawa Barat

Salary: IDR gross)

Kualifikasi Umum:

Pendidikan SMK/D3/S1 Teknik Informatika, Sistem Informasi, atau jurusan terkait.

Memiliki pengalaman kerja minimal 1–2 tahun di bidang IT support / helpdesk (fresh graduate dengan kompetensi kuat tetap dipertimbangkan).

Komunikatif, proaktif, dan memiliki kemampuan problem solving yang baik.

Bersedia bekerja shifting termasuk shift malam dan on-call untuk kondisi darurat.

Kemampuan Teknis (Hard Skills):

Pengetahuan dasar jaringan komputer (LAN, WLAN, TCP/IP, subnetting, DNS, DHCP).

Familiar dengan troubleshooting perangkat keras (PC, printer, scanner, laptop).

Menguasai sistem operasi Windows (client & server) serta dasar Linux.

Pemahaman dasar Active Directory, user management, dan file sharing.

Pengalaman instalasi software, patching, dan antivirus.

pengetahuan dasar mengenai keamanan IT (password policy, phishing awareness, dll).

Pengalaman menggunakan ticketing system / helpdesk tools lebih diutamakan.

Memahami perangkat jaringan Cisco (switch, router, access point), termasuk konfigurasi dasar & troubleshooting.

Kemampuan Non-Teknis (Soft Skills):

Service-oriented mindset: mampu melayani end-user dengan sabar dan profesional.

Manajemen waktu yang baik, mampu menangani banyak request sekaligus.

Keterampilan komunikasi jelas (lisan & tulisan).

Daya tahan terhadap tekanan (bisa bekerja di lingkungan manufaktur/kantor dengan urgensi tinggi).

Bersedia belajar teknologi baru terkait infrastruktur IT.

We're Hiring: L1 Support / IT Helpdesk

We are looking for a passionate, technically skilled, and customer-focused
L1 Support / IT Helpdesk
to join our growing team.

Requirements

• Strong technical skills are essential
• Must be proficient in Linux
  (hands-on installation, management, and troubleshooting)
• Familiarity with systems such as
  Web, Mail, and File Sharing
• Practical experience with networking (routing, VPN, Load Balancer is a plus)
• Minimum
  1 year of experience
  in IT Helpdesk or Technical Support, preferably in the IT industry
• Strong
  customer service skills
  with excellent communication abilities
• Empathy and passion for helping customers, driving satisfaction and growth
• Solid troubleshooting and problem-diagnosis skills
• Analytical, detail-oriented, and process-driven mindset
• Confidence and ability to
  lead or assist groups
  in a public setting
• Ability to work both
  independently and in a team
  within a dynamic, fast-paced environment
• Willing to work in shifts
• Available to attend 1–2 weeks of training
  before starting regular duties

Responsible

• Respond to customer inquiries via
  chat, email, or phone
• Create, monitor, and manage
  support tickets
• Provide technical assistance and troubleshooting for customer issues
• Escalate complex cases to higher-level support when required
• Follow up with customers to ensure complete resolution
• Prepare and maintain
  technical documentation and user guides
• Support customers during onboarding (demos, deployment guidance, etc.)
• Participate in
  project POC, implementation, and service delivery
• Assist in project deployment and execution under the guidance of presales or project managers

If you're excited to work in a collaborative, innovative, and customer-centric environment, we'd love to hear from you