2,471 Helpdesk Advisor jobs in Indonesia

• Bachelor degree
• Minimum 2 years experience working as Helpdesk Support or IT Helpdesk
• Handle incoming support requests and perform troubleshooting
• Maintain and update the knowledge base
• Open for contract based

We're Hiring – IT Helpdesk Support

Industry:
Insurance

Location:
Jakarta (WFO)

Experience:
2–5 years

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven working experience in providing help desk support
• Strong knowledge of Microsoft Office 365, networking, and operating systems
• Excellent communication skills
• Strong problem-solving skills
• Proficiency in Windows/Mac OS environments
• Customer-oriented and cool-tempered
• Ability to work independently and as part of a team
• Willing to work onsite (WFO)

We're Hiring – IT Helpdesk Support

Industry: Insurance

Location: Jakarta (WFO)

Experience: 2–5 years

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven working experience in providing help desk support
• Strong knowledge of Microsoft Office 365, networking, and operating systems
• Excellent communication skills
• Strong problem-solving skills
• Proficiency in Windows/Mac OS environments
• Customer-oriented and cool-tempered
• Ability to work independently and as part of a team
• Willing to work onsite (WFO)

Job Type: Contract

Contract length: 12 months

Application Question(s):

• How much is your current salary?
• How much is your expected salary?
• How long is your notice period?

Education:

• S1 (Preferred)

Responsibilities:

• Managing application and database systems
• Diagnose and troubleshoot technical issues/system errors
• Ensure all issues are properly logged and prepare accurate and timely reports
• Refer to internal or external resources and database to provide accurate solutions
• Coordinate with client to take detailed ordering briefs and clarify specific requirements of each activity or incident.
• Ensure that all activities or incidents are delivered on time, within scope and comply with service level agreement.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Experienced at least 3 Years in the related field Network/System/Database Admin or equivalent will be an advantage
• Have passion to learn and explore new application/system
• Have Knowledge Basic in SQL is must, Oracle, Java or C++ is a plus

• Responding to customer inquiries and support requests via phone, email, and chat.
• Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
• Guiding users through step-by-step solutions to technical problems.
• Escalating unresolved issues to appropriate senior support staff or IT teams.
• Documenting all support interactions and resolutions in the helpdesk ticketing system.
• Creating and maintaining helpdesk knowledge base articles and FAQs.
• Assisting with user account management and basic system administration tasks.
• Providing feedback to product development teams on recurring issues and user experience.
• Ensuring a high level of customer satisfaction through professional and efficient service.
• Collaborating with team members to share knowledge and best practices.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.
• Guiding users through step-by-step solutions for common problems.
• Documenting all customer interactions, issues, and resolutions in a helpdesk ticketing system.
• Escalating complex issues to higher-level support teams when necessary.
• Providing feedback to the product development team on recurring issues and user suggestions.
• Maintaining a knowledge base of common issues and their solutions.
• Educating customers on product features and best practices.
• Ensuring customer satisfaction by delivering efficient and effective support.
• Adhering to service level agreements (SLAs) and performance metrics.
• Proactively identifying potential problems and recommending preventative measures.
• Collaborating with team members to share knowledge and improve support processes.

• Provide comprehensive technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Guide users through step-by-step solutions in a clear and concise manner.
• Document all support interactions, including issues, troubleshooting steps, and resolutions, in the helpdesk system.
• Escalate unresolved issues to higher-level support or relevant technical teams.
• Maintain a high level of customer satisfaction through professional and timely service.
• Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
• Identify recurring technical problems and provide feedback for product improvement and documentation updates.
• Stay up-to-date with product knowledge and technical advancements.
• Adhere to established service level agreements (SLAs) for response and resolution times.
• Assist in training junior helpdesk staff as needed.

• Minimum of 3-5 years of experience in customer service or helpdesk support, preferably with a focus on technical support.
• Proven ability to troubleshoot and resolve a wide range of IT issues (e.g., operating systems, applications, network connectivity).
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and diagnostic abilities.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with remote support tools.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and manage time effectively in a remote work environment.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Company Description

Accord Innovation is a team of talented and performance-driven individuals focused on delivering top-notch digital marketing services and tech solutions in Greater Medan. Specializing in web design, SEO, paid search, social media management, and more, we aim to elevate your business to the next level. Our commitment to quality and customer satisfaction sets us apart in the industry.

Role Description

• The person must be very fluent in English communication and must have fair knowledge in basic technology terms.
• Experience providing user desktop support both offline in office and online is mandatory.
• Knowledge in cloud technology & IT security will be considered extra advantage.
• IT support to any department / function / project will not be limited to the JD only.

Qualifications

• Network Administration, Troubleshooting, and Network Security skills
• Information Technology expertise
• Customer Service experience
• Strong problem-solving abilities
• Ability to work effectively in a team
• Excellent communication skills with english
• Ready to be placed in Sei Mangkei, Simalungun Regency, North Sumatra.
• Previous experience in IT support roles

Job Type: Contract

Contract length: 12 months

Application Question(s):

• Can you join as soon as possible?
• How much is your current salary?
• How much is your expected salary?

Education:

• S1 (Required)

Language:

• English (Required)