170 Hilton jobs in Indonesia
Hilton Bali Resort - Beverage Manager
Bali, West Nusa Tenggara
Hilton
Posted 4 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
**What will I be doing?**
As the Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
- Ensure that each beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
- Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.
- Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
- Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
- Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Monitor all costs and recommend measures to control them.
- Ensure that the department operational budget is strictly adhered to.
- Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
- Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
- Monitor and control vacation planning for the department.
- Monitor, control and minimize overtime for the department.
- Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
- Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
- Work with the Outlet Managers, Banquet Service Managers to take corrective action where necessary.
- Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
- Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
- Establish a rapport with guests. maintaining good customer relationship.
- Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
- Ensure that all Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
- Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
- Maintain good working relationships with colleagues and all other departments.
- Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.
- Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.
- Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.
- Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
- Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
- Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
- Have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Be the key person in driving the hotel's Food Safety Management System (FSMS).
- Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
- Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.
- Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
- Ensure that all team members provide courteous and professional service at all times.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Ensure that all team members have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Carry out bi-yearly inventory of operating equipment.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 5-8 years as Head Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
- Good command in English, both verbal and written to meet business needs.
- Working knowledge of mathematics.
- Familiar with computer systems.
- Relevant knowledge of food and beverage.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Hilton Bali Resort - Beverage Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTVI_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
**What will I be doing?**
As the Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
- Ensure that each beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
- Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.
- Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
- Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
- Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Monitor all costs and recommend measures to control them.
- Ensure that the department operational budget is strictly adhered to.
- Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
- Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
- Monitor and control vacation planning for the department.
- Monitor, control and minimize overtime for the department.
- Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
- Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
- Work with the Outlet Managers, Banquet Service Managers to take corrective action where necessary.
- Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
- Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
- Establish a rapport with guests. maintaining good customer relationship.
- Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
- Ensure that all Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
- Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
- Maintain good working relationships with colleagues and all other departments.
- Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.
- Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.
- Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.
- Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
- Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
- Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
- Have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Be the key person in driving the hotel's Food Safety Management System (FSMS).
- Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
- Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.
- Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
- Ensure that all team members provide courteous and professional service at all times.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Ensure that all team members have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Carry out bi-yearly inventory of operating equipment.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 5-8 years as Head Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
- Good command in English, both verbal and written to meet business needs.
- Working knowledge of mathematics.
- Familiar with computer systems.
- Relevant knowledge of food and beverage.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Hilton Bali Resort - Beverage Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTVI_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Commercial Director - Hilton Bandung Padalarang
Bandung, West Java
Hilton
Posted 12 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As a Director of Commercial, you will oversee the hotel's commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue-generating departments.
Your leadership, analytical acumen, and ability to inspire cross-functional teams will position the hotel for long-term success and profitability.
**Here's what you'll do during a typical day:**
**Strategic Planning:**
·Develop and implement comprehensive commercial strategies to achieve revenue and market share goals.
·Align sales, marketing, and revenue management initiatives with the hotel's overall objectives.
**Revenue Management & Optimization:**
·Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies.
·Analyze market trends, booking patterns, and competitive data to identify growth opportunities.
**Sales Leadership:**
·Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets.
·Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
**Marketing & Branding:**
·Guide the marketing team to create innovative campaigns that enhance the hotel's brand visibility and attract target audiences.
·Ensure digital and traditional marketing strategies are aligned with business goals.
**Collaboration Across Departments:**
·Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency.
·Foster a collaborative culture that aligns all revenue-generating departments.
**Performance Monitoring:**
·Track and analyze key performance indicators (KPIs) across all commercial functions.
·Prepare regular reports and provide actionable insights to senior management.
**Innovation & Adaptability:**
·Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge.
·Implement innovative solutions to improve processes and enhance revenue streams.
**Team Leadership & Development:**
·Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning.
·Identify and develop high-potential team members to support succession planning.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in commercial leadership roles, with at least 7-10 years in sales, marketing, or revenue management, preferably in the hospitality industry.
-Proven track record in driving revenue growth and achieving business objectives.
-Strong analytical skills with the ability to interpret complex data and make informed decisions.
-Excellent communication, negotiation, and interpersonal skills.
-Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
-Ability to manage cross-functional teams and foster collaboration.
-Flexibility to adapt to a dynamic and fast-paced work environment.
-Experience in digital marketing, branding, and distribution strategies is a strong advantage.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Sales and Marketing_
**Title:** _Commercial Director - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVUD_
**EOE/AA/Disabled/Veterans**
As a Director of Commercial, you will oversee the hotel's commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue-generating departments.
Your leadership, analytical acumen, and ability to inspire cross-functional teams will position the hotel for long-term success and profitability.
**Here's what you'll do during a typical day:**
**Strategic Planning:**
·Develop and implement comprehensive commercial strategies to achieve revenue and market share goals.
·Align sales, marketing, and revenue management initiatives with the hotel's overall objectives.
**Revenue Management & Optimization:**
·Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies.
·Analyze market trends, booking patterns, and competitive data to identify growth opportunities.
**Sales Leadership:**
·Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets.
·Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
**Marketing & Branding:**
·Guide the marketing team to create innovative campaigns that enhance the hotel's brand visibility and attract target audiences.
·Ensure digital and traditional marketing strategies are aligned with business goals.
**Collaboration Across Departments:**
·Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency.
·Foster a collaborative culture that aligns all revenue-generating departments.
**Performance Monitoring:**
·Track and analyze key performance indicators (KPIs) across all commercial functions.
·Prepare regular reports and provide actionable insights to senior management.
**Innovation & Adaptability:**
·Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge.
·Implement innovative solutions to improve processes and enhance revenue streams.
**Team Leadership & Development:**
·Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning.
·Identify and develop high-potential team members to support succession planning.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in commercial leadership roles, with at least 7-10 years in sales, marketing, or revenue management, preferably in the hospitality industry.
-Proven track record in driving revenue growth and achieving business objectives.
-Strong analytical skills with the ability to interpret complex data and make informed decisions.
-Excellent communication, negotiation, and interpersonal skills.
-Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
-Ability to manage cross-functional teams and foster collaboration.
-Flexibility to adapt to a dynamic and fast-paced work environment.
-Experience in digital marketing, branding, and distribution strategies is a strong advantage.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Sales and Marketing_
**Title:** _Commercial Director - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVUD_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
1
Hilton Bali Resort - Guest Service Agent
Bali, West Nusa Tenggara
Hilton
Posted 4 days ago
Job Viewed
Job Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Hilton Bali Resort - Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BQDM_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Hilton Bali Resort - Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BQDM_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
2
Director of Operations - Hilton Bandung Padalarang
Bandung, West Java
Hilton
Posted 12 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.
**Here's what you'll do during a typical day:**
**Leadership & Strategic Direction:**
·Provides strategic leadership to all operational departments, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotel's goals.
·Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
**Operational Oversight & Efficiency:**
·Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
·Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
**Guest Satisfaction & Service Excellence:**
·Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
·Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.
**Financial Management & Budgeting:**
·Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
·Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.
**Team Development & Talent Management:**
·Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
·Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.
**Cross-Departmental Collaboration:**
·Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
·Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.
**Compliance & Risk Management:**
·Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
·Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.
**Reporting & Performance Tracking:**
·Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
·Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in a senior operations management role within a hotel or hospitality environment.
-Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and engineering.
-Strong financial acumen, with experience in budgeting, forecasting, and cost control.
-Proficiency in hotel property management systems (PMS) and other relevant operational software.
-Proficiency in English; additional languages are a plus.
-Ability to work flexible hours, including nights, weekends, and holidays.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVU7_
**EOE/AA/Disabled/Veterans**
As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.
**Here's what you'll do during a typical day:**
**Leadership & Strategic Direction:**
·Provides strategic leadership to all operational departments, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotel's goals.
·Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
**Operational Oversight & Efficiency:**
·Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
·Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
**Guest Satisfaction & Service Excellence:**
·Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
·Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.
**Financial Management & Budgeting:**
·Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
·Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.
**Team Development & Talent Management:**
·Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
·Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.
**Cross-Departmental Collaboration:**
·Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
·Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.
**Compliance & Risk Management:**
·Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
·Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.
**Reporting & Performance Tracking:**
·Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
·Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in a senior operations management role within a hotel or hospitality environment.
-Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and engineering.
-Strong financial acumen, with experience in budgeting, forecasting, and cost control.
-Proficiency in hotel property management systems (PMS) and other relevant operational software.
-Proficiency in English; additional languages are a plus.
-Ability to work flexible hours, including nights, weekends, and holidays.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVU7_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
3
Director of Finance - Hilton Bandung Padalarang
Bandung, West Java
Hilton
Posted 12 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As the Director of Finance, you will take charge of the hotel's financial operations, providing strategic guidance to ensure profitability, compliance, and sustainable growth. You will be responsible for financial planning, reporting, budgeting, and compliance, working closely with the senior leadership team to align financial strategies with the hotel's business objectives.
Your role will include leading the finance team, optimizing financial processes, and providing actionable insights to support decision-making. With a strong focus on compliance, risk management, and operational efficiency, you will play a critical role in maintaining the financial integrity and success of the hotel.
**Here's what you'll do during a typical day:**
**Strategic Financial Leadership:**
·Develops and implements financial strategies that align with the hotel's goals and objectives.
·Provides financial guidance to the General Manager and senior leadership team to support strategic decision-making.
**Budgeting & Forecasting:**
·Oversees the preparation and management of annual budgets and financial forecasts.
·Monitors financial performance, identifies variances, and implements corrective actions to ensure targets are met.
**Financial Reporting & Analysis:**
·Ensures accurate and timely preparation of financial statements, including profit and loss statements, balance sheets, and cash flow reports.
·Conducts financial analyses to identify trends, risks, and opportunities for improvement.
**Compliance & Risk Management:**
·Ensures compliance with local financial regulations, company policies, and international accounting standards.
·Identifies financial risks and develops strategies to mitigate them.
**Team Leadership & Development:**
·Leads and mentors the finance team, fostering a culture of excellence and continuous improvement.
·Sets performance goals for the team and ensures professional development opportunities are available.
**Cost Control & Process Optimization:**
·Implements and monitors cost control measures to maximize efficiency and profitability.
·Reviews and optimizes financial processes to enhance accuracy and operational performance.
**Audit Support & Coordination:**
·Manages internal and external audits, ensuring timely and accurate provision of documentation.
·Addresses audit findings and ensures implementation of recommended improvements.
**Collaboration & Communication:**
·Works closely with other department heads to ensure alignment on financial and operational objectives.
·Communicates financial results and strategies effectively to stakeholders.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Bachelor's degree in Accounting, Finance, or a related field; CPA, CMA,
-Minimum of 8-10 years of experience in financial management, with at least 3 years in a senior leadership role, preferably in the hospitality industry.
-Extensive knowledge of financial reporting standards, budgeting, and forecasting.
-Proficiency in financial software, ERP systems, and advanced Microsoft Excel skills.
-Strong leadership and team management abilities.
-Exceptional analytical and problem-solving skills.
-Excellent communication and interpersonal skills to collaborate effectively across departments and with stakeholders.
-Strong organizational and time-management skills with the ability to manage multiple priorities.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Finance_
**Title:** _Director of Finance - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVUO_
**EOE/AA/Disabled/Veterans**
As the Director of Finance, you will take charge of the hotel's financial operations, providing strategic guidance to ensure profitability, compliance, and sustainable growth. You will be responsible for financial planning, reporting, budgeting, and compliance, working closely with the senior leadership team to align financial strategies with the hotel's business objectives.
Your role will include leading the finance team, optimizing financial processes, and providing actionable insights to support decision-making. With a strong focus on compliance, risk management, and operational efficiency, you will play a critical role in maintaining the financial integrity and success of the hotel.
**Here's what you'll do during a typical day:**
**Strategic Financial Leadership:**
·Develops and implements financial strategies that align with the hotel's goals and objectives.
·Provides financial guidance to the General Manager and senior leadership team to support strategic decision-making.
**Budgeting & Forecasting:**
·Oversees the preparation and management of annual budgets and financial forecasts.
·Monitors financial performance, identifies variances, and implements corrective actions to ensure targets are met.
**Financial Reporting & Analysis:**
·Ensures accurate and timely preparation of financial statements, including profit and loss statements, balance sheets, and cash flow reports.
·Conducts financial analyses to identify trends, risks, and opportunities for improvement.
**Compliance & Risk Management:**
·Ensures compliance with local financial regulations, company policies, and international accounting standards.
·Identifies financial risks and develops strategies to mitigate them.
**Team Leadership & Development:**
·Leads and mentors the finance team, fostering a culture of excellence and continuous improvement.
·Sets performance goals for the team and ensures professional development opportunities are available.
**Cost Control & Process Optimization:**
·Implements and monitors cost control measures to maximize efficiency and profitability.
·Reviews and optimizes financial processes to enhance accuracy and operational performance.
**Audit Support & Coordination:**
·Manages internal and external audits, ensuring timely and accurate provision of documentation.
·Addresses audit findings and ensures implementation of recommended improvements.
**Collaboration & Communication:**
·Works closely with other department heads to ensure alignment on financial and operational objectives.
·Communicates financial results and strategies effectively to stakeholders.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Bachelor's degree in Accounting, Finance, or a related field; CPA, CMA,
-Minimum of 8-10 years of experience in financial management, with at least 3 years in a senior leadership role, preferably in the hospitality industry.
-Extensive knowledge of financial reporting standards, budgeting, and forecasting.
-Proficiency in financial software, ERP systems, and advanced Microsoft Excel skills.
-Strong leadership and team management abilities.
-Exceptional analytical and problem-solving skills.
-Excellent communication and interpersonal skills to collaborate effectively across departments and with stakeholders.
-Strong organizational and time-management skills with the ability to manage multiple priorities.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Finance_
**Title:** _Director of Finance - Hilton Bandung Padalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVUO_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
4
General Manager - Doubletree by Hilton Surabaya
Surabaya, East Java
Hilton
Posted 15 days ago
Job Viewed
Job Description
**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
TheDoubletree by Hilton Surabaya is located in the heart of Surabaya, Indonesia, on the historic Jalan Tunjungan. This is a 310 room property with 3 F&B outlets, a grand ballroom and 16 meeting spaces.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior General Manager experience with Indonesia experience
+ Strong knowledge and proven experience in driving commercial performance
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
+ Fluency in local language would be an added advantage
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Doubletree by Hilton Surabaya_
**Location:** _null_
**Requisition ID:** _HOT0BSND_
**EOE/AA/Disabled/Veterans**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
TheDoubletree by Hilton Surabaya is located in the heart of Surabaya, Indonesia, on the historic Jalan Tunjungan. This is a 310 room property with 3 F&B outlets, a grand ballroom and 16 meeting spaces.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior General Manager experience with Indonesia experience
+ Strong knowledge and proven experience in driving commercial performance
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
+ Fluency in local language would be an added advantage
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Doubletree by Hilton Surabaya_
**Location:** _null_
**Requisition ID:** _HOT0BSND_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
5
Director of Human Resources - Hilton Bandung Patalarang
Bandung, West Java
Hilton
Posted 15 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As a Director of HR, you will be responsible for developing and executing a comprehensive human resources strategy that supports the company's long-term business objectives and culture. The role also requires monitoring and evaluating the effectiveness of human resource management, providing HR-related decision support to senior management through data analysis and reporting to support business decision-making, and providing advice and solutions from a human resources perspective.
**Here's what you'll do during a typical day:**
**Strategic HR Leadership:**
·Develop and implement HR strategies aligned with the hotel's goals and objectives.
·Collaborate with senior management to create and execute workforce plans that drive organizational success.
**Talent Acquisition & Management:**
·Oversee the recruitment and onboarding processes to attract and retain top talent.
·Develop and implement succession planning and talent development programs.
**Employee Relations & Engagement:**
·Foster a positive and inclusive workplace culture through effective communication and engagement initiatives.
·Address employee concerns and grievances promptly, ensuring fair and consistent resolution.
**Training & Development:**
·Oversee the design and delivery of training programs to enhance team member skills and leadership capabilities.
·Identify and implement initiatives to support career development and employee growth.
**Compliance & Policy Implementation:**
·Ensure HR operations comply with local labor laws, health and safety regulations, and company policies.
·Regularly review and update HR policies and procedures to maintain alignment with best practices and legal requirements.
**HR Operations Management:**
·Oversee payroll, benefits administration, and other HR-related functions to ensure accuracy and efficiency.
·Monitor HR metrics and provide insights to senior management for informed decision-making.
**Performance Management:**
·Lead the performance appraisal process, guiding managers in setting goals and providing constructive feedback.
·Develop action plans to address performance challenges and recognize high achievers.
**Organizational Development:**
·Drive initiatives to improve organizational effectiveness, employee retention, and overall team satisfaction.
·Lead change management efforts and guide during periods of transition.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in human resources leadership, with at least 7-10 years in a senior HR role, preferably in the hospitality industry.
-Strong knowledge of labor laws, employee relations, and talent management strategies.
-Proven experience in organizational development and change management.
-Exceptional leadership and interpersonal skills.
-Proficiency in HR management systems and Microsoft Office applications.
-Strong analytical and problem-solving abilities.
-Excellent communication skills with the ability to influence and build relationships across all levels.
-Flexibility to adapt to a fast-paced and dynamic work environment.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Human Resources_
**Title:** _Director of Human Resources - Hilton Bandung Patalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVF2_
**EOE/AA/Disabled/Veterans**
As a Director of HR, you will be responsible for developing and executing a comprehensive human resources strategy that supports the company's long-term business objectives and culture. The role also requires monitoring and evaluating the effectiveness of human resource management, providing HR-related decision support to senior management through data analysis and reporting to support business decision-making, and providing advice and solutions from a human resources perspective.
**Here's what you'll do during a typical day:**
**Strategic HR Leadership:**
·Develop and implement HR strategies aligned with the hotel's goals and objectives.
·Collaborate with senior management to create and execute workforce plans that drive organizational success.
**Talent Acquisition & Management:**
·Oversee the recruitment and onboarding processes to attract and retain top talent.
·Develop and implement succession planning and talent development programs.
**Employee Relations & Engagement:**
·Foster a positive and inclusive workplace culture through effective communication and engagement initiatives.
·Address employee concerns and grievances promptly, ensuring fair and consistent resolution.
**Training & Development:**
·Oversee the design and delivery of training programs to enhance team member skills and leadership capabilities.
·Identify and implement initiatives to support career development and employee growth.
**Compliance & Policy Implementation:**
·Ensure HR operations comply with local labor laws, health and safety regulations, and company policies.
·Regularly review and update HR policies and procedures to maintain alignment with best practices and legal requirements.
**HR Operations Management:**
·Oversee payroll, benefits administration, and other HR-related functions to ensure accuracy and efficiency.
·Monitor HR metrics and provide insights to senior management for informed decision-making.
**Performance Management:**
·Lead the performance appraisal process, guiding managers in setting goals and providing constructive feedback.
·Develop action plans to address performance challenges and recognize high achievers.
**Organizational Development:**
·Drive initiatives to improve organizational effectiveness, employee retention, and overall team satisfaction.
·Lead change management efforts and guide during periods of transition.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in human resources leadership, with at least 7-10 years in a senior HR role, preferably in the hospitality industry.
-Strong knowledge of labor laws, employee relations, and talent management strategies.
-Proven experience in organizational development and change management.
-Exceptional leadership and interpersonal skills.
-Proficiency in HR management systems and Microsoft Office applications.
-Strong analytical and problem-solving abilities.
-Excellent communication skills with the ability to influence and build relationships across all levels.
-Flexibility to adapt to a fast-paced and dynamic work environment.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Human Resources_
**Title:** _Director of Human Resources - Hilton Bandung Patalarang_
**Location:** _null_
**Requisition ID:** _HOT0BVF2_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
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6
Hilton Garden Inn Bali Nusa Dua - Outlet Manager
Bali, West Nusa Tenggara
Hilton
Posted 6 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
**What will I be doing?**
As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.
- Actively seek verbal feedback from customers and team members at each service period.
- Agree on and implement actions to make improvements to customer service.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
- Make sure all customers' requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
- Be available to assist on duty in the restaurant and bars during any busy days or special events.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
- Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
- Knowledgeable of Hilton departmental standards.
- Able to explain the standards to the team and Managers, assessing team members against these standards.
- Ensure that training on departmental standards is regularly conducted in the outlets.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow-through with improvements identified.
- Plan, prioritize, organize and control the day-to-day operation.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).
- Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, and handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Establish good communication with the Kitchen team.
- Maintain event and function histories to assist with returning events.
- Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
- Attend and participate in regular F&B operational and roster meetings.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals and clear direction to the team.
- Set and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Seek out and maximize departmental and hotel revenue opportunities.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team member incentives as per discussion with the F&B Manager.
- Assist the F&B Manager with preparation of event brochures.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Supervise the financial performance of the department in line with the profit plan.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Complete regular financial and operating reports as required or requested by the F&B Manager.
- Forecast potential revenues and costs.
- Following company control procedures, control costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain leave plans for the department.
- Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
- Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interviews and making effective recruitment decisions.
- Ensure that new recruits have all the relevant information before commencing employment.
- Assist with planning and ensuring departmental orientation is carried out.
- Ensure that the Orientation Training manual for each outlet is kept up to date.
- Ensure that standards training, and assessments are carried out.
- Ensure the health, safety and well-being of customers and all team members.
- Understand relevant OH&S legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Ensure that hygiene training is conducted at least once a year.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,
- service techniques, and guest interaction.
- Considerable skills in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Able to work under pressure and deal with stressful situations during busy periods.
- Outgoing personality and willing to work for long hours.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Hilton Garden Inn Bali Nusa Dua - Outlet Manager_
**Location:** _null_
**Requisition ID:** _HOT0BFK5_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
**What will I be doing?**
As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.
- Actively seek verbal feedback from customers and team members at each service period.
- Agree on and implement actions to make improvements to customer service.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
- Make sure all customers' requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
- Be available to assist on duty in the restaurant and bars during any busy days or special events.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
- Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
- Knowledgeable of Hilton departmental standards.
- Able to explain the standards to the team and Managers, assessing team members against these standards.
- Ensure that training on departmental standards is regularly conducted in the outlets.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow-through with improvements identified.
- Plan, prioritize, organize and control the day-to-day operation.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).
- Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, and handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Establish good communication with the Kitchen team.
- Maintain event and function histories to assist with returning events.
- Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
- Attend and participate in regular F&B operational and roster meetings.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals and clear direction to the team.
- Set and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Seek out and maximize departmental and hotel revenue opportunities.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team member incentives as per discussion with the F&B Manager.
- Assist the F&B Manager with preparation of event brochures.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Supervise the financial performance of the department in line with the profit plan.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Complete regular financial and operating reports as required or requested by the F&B Manager.
- Forecast potential revenues and costs.
- Following company control procedures, control costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain leave plans for the department.
- Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
- Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interviews and making effective recruitment decisions.
- Ensure that new recruits have all the relevant information before commencing employment.
- Assist with planning and ensuring departmental orientation is carried out.
- Ensure that the Orientation Training manual for each outlet is kept up to date.
- Ensure that standards training, and assessments are carried out.
- Ensure the health, safety and well-being of customers and all team members.
- Understand relevant OH&S legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Ensure that hygiene training is conducted at least once a year.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,
- service techniques, and guest interaction.
- Considerable skills in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Able to work under pressure and deal with stressful situations during busy periods.
- Outgoing personality and willing to work for long hours.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Hilton Garden Inn Bali Nusa Dua - Outlet Manager_
**Location:** _null_
**Requisition ID:** _HOT0BFK5_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Supervisor - DoubleTree by Hilton Jakarta Bintaro Jaya
Tangerang, Banten
Hilton
Posted 4 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of
This advertiser has chosen not to accept applicants from your region.
8
Food Service Supervisor
15117 Tangerang, Banten
IDR7500000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are looking for a dedicated and efficient Food Service Supervisor to manage daily operations within our catering division. This is a fully remote position, focusing on coordinating teams, managing schedules, and ensuring the highest standards of food quality and customer satisfaction. Your key responsibilities will include overseeing food preparation, ensuring compliance with health and safety regulations (HACCP, food hygiene), and managing inventory and supplies. You will lead and motivate a team of kitchen staff and service personnel, providing training and guidance to ensure efficient workflow and excellent service delivery. The ideal candidate will have prior experience in the food service or hospitality industry, with strong organizational and leadership skills. Excellent communication abilities are essential for coordinating with clients, suppliers, and remote teams. You will be responsible for maintaining inventory levels, placing orders, and managing budgets to ensure profitability. This role requires a proactive approach to problem-solving, particularly in managing staffing, inventory, and service demands. You will also be involved in menu planning and ensuring adherence to dietary requirements and client specifications. Our client values individuals who are passionate about food, committed to quality, and capable of managing operations effectively in a remote capacity. If you have a proven track record in food service management and are seeking a challenging yet rewarding remote opportunity, we encourage you to submit your application.
This advertiser has chosen not to accept applicants from your region.
9