711 Hospitality jobs in Indonesia
Head Housekeeper - Hospitality Management
20143 Medan, North Sumatra
IDR7 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Head Housekeeper to lead the housekeeping team in Medan, North Sumatra, ID . This vital role ensures the highest standards of cleanliness and presentation throughout the property, contributing significantly to guest satisfaction and operational excellence. You will be responsible for managing daily housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff supervision. The ideal candidate will possess extensive experience in housekeeping management within the hospitality industry, demonstrating strong leadership qualities, attention to detail, and a commitment to quality service. Your responsibilities will include developing and implementing cleaning schedules, managing inventory of cleaning supplies and linens, conducting quality inspections, and training housekeeping staff on best practices and safety protocols. You will also be tasked with ensuring compliance with health and safety regulations and efficiently addressing guest feedback related to cleanliness. Excellent communication and interpersonal skills are essential for managing the team and interacting with guests and other departments. Proficiency in housekeeping management software is a plus. This position offers a competitive salary, benefits, and the opportunity to work in a professional and engaging environment. Join our client to uphold exceptional standards and contribute to memorable guest experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all daily housekeeping operations, ensuring high standards of cleanliness.
- Manage, train, and supervise the housekeeping staff.
- Develop and implement cleaning schedules and procedures.
- Conduct regular inspections of guest rooms and public areas to ensure quality.
- Manage inventory of linens, cleaning supplies, and guest amenities.
- Ensure compliance with health, safety, and sanitation regulations.
- Handle guest requests and address any complaints related to housekeeping services.
- Coordinate with other departments, such as Front Desk and Maintenance.
- Prepare daily and weekly housekeeping reports.
- Maintain a positive and professional attitude, fostering teamwork.
Qualifications:
- Proven experience as a Head Housekeeper or Housekeeping Manager.
- Extensive knowledge of housekeeping operations and best practices.
- Strong leadership, training, and staff management skills.
- Excellent attention to detail and organizational abilities.
- Good communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of cleaning chemicals and equipment.
- Familiarity with hotel management software is an advantage.
- High school diploma or equivalent; relevant certification is a plus.
- Commitment to providing exceptional guest service.
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0
Remote Hospitality Management Trainee
70111 Banjarmasin, South Kalimantan
IDR5500000 month
WhatJobs
Posted 2 days ago
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Job Description
Our client, a renowned hospitality group known for its exceptional guest experiences, is offering a remote Hospitality Management Trainee program. This is an exciting opportunity to learn the fundamentals of hotel and tourism management from anywhere, contributing to key operational and guest services aspects of the business through digital platforms. You will gain exposure to various departments, including front office, food and beverage, and marketing, all managed through remote coordination and virtual tools.
Key responsibilities include:
Ideal candidates are recent graduates or individuals with a passion for the hospitality and tourism industry who possess strong communication and organizational skills. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. You must be self-motivated, tech-savvy, and comfortable working autonomously in a remote environment. Proficiency in digital collaboration tools, CRM systems, and social media platforms is a significant advantage. This program provides a unique stepping stone into the global hospitality sector, offering valuable remote experience and career development opportunities.
Key responsibilities include:
- Assisting in the planning and coordination of virtual guest services and online customer support.
- Learning and applying revenue management and yield strategies through online tools.
- Supporting the marketing team with digital content creation and social media management for properties.
- Analyzing guest feedback and online reviews to identify areas for improvement.
- Participating in virtual training modules covering operational procedures and service standards.
- Assisting in the development of online training materials for staff.
- Collaborating with property management teams through remote communication channels.
- Gaining insights into event planning and virtual execution of small-scale online events.
- Understanding financial reporting and budget management in a digital context.
- Developing communication strategies for online guest engagement and satisfaction.
Ideal candidates are recent graduates or individuals with a passion for the hospitality and tourism industry who possess strong communication and organizational skills. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. You must be self-motivated, tech-savvy, and comfortable working autonomously in a remote environment. Proficiency in digital collaboration tools, CRM systems, and social media platforms is a significant advantage. This program provides a unique stepping stone into the global hospitality sector, offering valuable remote experience and career development opportunities.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Revenue Management Specialist
40511 Tangerang, Banten
IDR12000000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leader in the hospitality sector, is seeking a talented and experienced Remote Hospitality Revenue Management Specialist. This fully remote position allows you to leverage your expertise in maximizing revenue and optimizing profitability for our partner establishments, regardless of your physical location. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and analyzing market trends to identify revenue opportunities. Key duties include managing room inventory, setting pricing for various channels, and monitoring competitor activity. The ideal candidate will possess a strong analytical aptitude, exceptional attention to detail, and a proven track record in revenue management within the hospitality industry. You should be proficient with revenue management systems (RMS) and possess a solid understanding of hotel operations. Excellent communication and interpersonal skills are essential for collaborating with hotel managers and stakeholders. You will analyze performance data, create insightful reports, and provide strategic recommendations to enhance revenue streams. We are looking for a self-starter who can thrive in a remote work environment, manage multiple priorities effectively, and contribute to the success of our clients' businesses. Join our innovative team and shape the future of hospitality revenue management from anywhere in the world.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service Specialist - Hospitality
90211 Makassar, South Sulawesi
IDR5 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused individuals to join their team as Remote Customer Service Specialists in the **Hospitality & Tourism** sector. This is a fully remote position, allowing you to contribute to exceptional guest experiences from the comfort of your own home. You will be the first point of contact for guests, providing information, resolving issues, and ensuring satisfaction across various touchpoints.
Responsibilities:
Qualifications:
This role requires a self-starter attitude and the ability to work independently while being a strong team player. If you have a passion for hospitality and thrive in a remote environment, we encourage you to apply.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide information about services, amenities, and booking procedures.
- Assist guests with reservations, modifications, and cancellations.
- Address and resolve customer complaints with empathy and efficiency.
- Offer personalized recommendations and enhance the guest experience.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless service delivery.
- Adhere to company policies and service standards.
- Proactively identify opportunities to improve customer satisfaction.
- Handle sensitive information with discretion and confidentiality.
Qualifications:
- Proven customer support or client service experience, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- High-speed internet connection and a quiet, dedicated workspace.
- Familiarity with online booking systems and travel industry trends.
- A passion for travel and delivering outstanding service.
- Fluency in English and Bahasa Indonesia is required.
- High school diploma or equivalent; further education or certification is a plus.
This role requires a self-starter attitude and the ability to work independently while being a strong team player. If you have a passion for hospitality and thrive in a remote environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Hospitality Operations Coordinator
40514 Sukabumi, West Java
IDR7500000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our expanding hospitality group is seeking an organized and proactive Hospitality Operations Coordinator to support our diverse operations. This is a fully remote position where you will assist in managing various aspects of our hospitality services, from booking coordination to guest experience enhancement. You will play a vital role in ensuring seamless operations and maintaining high standards of service across our properties. This role requires excellent organizational skills, strong communication abilities, and a passion for the hospitality industry.
Key Responsibilities:
The ideal candidate is a highly organized and detail-oriented individual with a passion for the hospitality sector. You should possess strong communication and interpersonal skills, enabling effective collaboration in a remote setting. Experience with booking systems and a commitment to delivering exceptional service are essential. This role provides a great opportunity to grow within the hospitality industry.
Qualifications:
Key Responsibilities:
- Coordinate daily operations for various hospitality services, including booking management and scheduling.
- Assist in managing guest relations and ensuring a positive guest experience.
- Support in the planning and execution of special events and promotions.
- Liaise with different departments (e.g., housekeeping, F&B, maintenance) to ensure smooth operations.
- Maintain accurate records of guest feedback, complaints, and resolutions.
- Assist in managing vendor relationships and procurement processes.
- Prepare reports on operational performance, occupancy rates, and customer satisfaction.
- Ensure adherence to hospitality standards and regulatory requirements.
- Respond to inquiries from guests and potential clients via phone and email.
- Assist in managing online presence and booking platforms.
- Coordinate with marketing teams for promotional activities.
- Support in the onboarding and training of new staff members.
- Monitor inventory levels for operational supplies.
- Troubleshoot and resolve operational issues as they arise.
- Contribute to continuous improvement initiatives in hospitality services.
The ideal candidate is a highly organized and detail-oriented individual with a passion for the hospitality sector. You should possess strong communication and interpersonal skills, enabling effective collaboration in a remote setting. Experience with booking systems and a commitment to delivering exceptional service are essential. This role provides a great opportunity to grow within the hospitality industry.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 2 years of experience in the hospitality industry.
- Familiarity with hotel or travel booking systems.
- Strong organizational and time management skills.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Ability to work independently and manage multiple tasks effectively in a remote environment.
- Knowledge of hospitality operations and guest services.
- A positive attitude and a strong work ethic.
This advertiser has chosen not to accept applicants from your region.
4
Hospitality Operations Supervisor
16123 Sukabumi, West Java
IDR6 Annually
WhatJobs
Posted today
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Job Description
Bogor, West Java, ID - Our client is seeking a motivated and organized Hospitality Operations Supervisor to join their team. This role is integral to ensuring the smooth and efficient day-to-day operations of the hospitality establishment, focusing on guest satisfaction and service quality. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to providing exceptional guest experiences. Responsibilities include overseeing front desk operations, managing guest services, coordinating with housekeeping and F&B departments, handling guest inquiries and complaints, training and supervising staff, and ensuring adherence to hygiene and safety standards. You will also be responsible for monitoring operational costs, managing inventory for guest supplies, and assisting in the development and implementation of service improvement initiatives. The successful applicant will have at least 2 years of experience in a supervisory or management role within the hospitality industry. A diploma or degree in Hospitality Management or a related field is preferred. Strong communication, problem-solving, and interpersonal skills are essential. The ability to work flexible hours, including evenings and weekends, and to contribute positively to a team environment is crucial. This role offers a competitive salary, opportunities for professional development, and the chance to grow within a dynamic hospitality organization. If you are passionate about service excellence and leadership, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate daily operations in areas such as front desk, guest services, and F&B.
- Ensure high standards of customer service and guest satisfaction are maintained.
- Train, mentor, and manage a team of hospitality staff to ensure performance excellence.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless service delivery.
- Monitor inventory levels for supplies and amenities, and manage procurement as needed.
- Assist in developing and implementing operational policies and procedures.
- Ensure compliance with health, safety, and hygiene regulations.
- Contribute to staff scheduling and payroll processing.
- Report on operational performance and identify areas for improvement.
This advertiser has chosen not to accept applicants from your region.
5
Hospitality Operations Manager
25114 Padang, West Sumatra
IDR10000000 month
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is looking for an experienced and customer-focused Hospitality Operations Manager to oversee operations for our establishments in Padang, West Sumatra, ID . This hybrid role involves both on-site management and remote administrative duties. You will be responsible for ensuring the highest standards of service delivery, managing staff, optimizing operational efficiency, and maintaining financial targets. Key duties include overseeing front desk operations, food and beverage services, housekeeping, and event management. You will manage staff recruitment, training, and performance, develop operational budgets, and implement strategies to enhance guest satisfaction and loyalty. A deep understanding of the hospitality industry, strong leadership skills, and proficiency in operational management are essential. The ideal candidate possesses excellent problem-solving abilities, strong communication skills, and a passion for delivering exceptional guest experiences. Experience in hotel or restaurant management is required. Join our dynamic team in Padang and contribute to our success in the tourism sector.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage day-to-day operations of the hospitality establishment.
- Oversee staff performance, training, and development.
- Ensure high standards of customer service and guest satisfaction.
- Manage F&B, front desk, housekeeping, and other operational departments.
- Develop and implement operational policies and procedures.
- Control operational costs and manage budgets effectively.
- Monitor inventory and manage procurement of supplies.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest complaints and resolve issues promptly.
- Plan and manage events and special functions.
Qualifications:
- Proven experience in hospitality management, hotel operations, or restaurant management.
- Strong knowledge of hospitality operations, including front office, F&B, and housekeeping.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in managing staff and ensuring high service standards.
- Experience with budgeting and financial management in a hospitality context.
- Ability to work effectively in a hybrid work environment.
- Strong problem-solving and decision-making abilities.
- Customer-centric approach with a passion for service excellence.
- Familiarity with hospitality management software is a plus.
- Bachelor's degree in Hospitality Management, Tourism, or a related field preferred.
This advertiser has chosen not to accept applicants from your region.
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6
Hospitality Marketing Manager
20231 Medan, North Sumatra
IDR14000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a creative and results-driven Hospitality Marketing Manager to lead their marketing initiatives. This role offers a hybrid work arrangement, blending remote flexibility with collaborative in-office sessions. You will be responsible for developing and executing comprehensive marketing strategies to enhance brand visibility, attract guests, and drive revenue for our client's hospitality properties. This includes digital marketing, social media engagement, content creation, public relations, and promotional campaigns. Your deep understanding of the hospitality industry and consumer behavior will be key to success.
Key Responsibilities include:
Key Responsibilities include:
- Developing and implementing integrated marketing plans across various channels, including digital, social media, email, and traditional advertising.
- Managing the creation and distribution of engaging content, such as website copy, blog posts, social media updates, and press releases.
- Overseeing social media presence and community engagement to build brand loyalty and drive bookings.
- Analyzing marketing campaign performance and providing insights for optimization.
- Collaborating with sales, operations, and revenue management teams to align marketing efforts with business objectives.
- Managing relationships with external agencies and vendors, including photographers, videographers, and PR firms.
- Conducting market research and competitor analysis to identify opportunities and trends.
- Planning and executing special events and promotions to enhance guest experience and drive traffic.
- Ensuring brand consistency across all marketing materials and touchpoints.
- Tracking and reporting on key marketing metrics and ROI.
- Bachelor's degree in Marketing, Communications, Hospitality Management, or a related field.
- Proven experience as a Marketing Manager in the hospitality industry, with a strong portfolio of successful campaigns.
- Expertise in digital marketing strategies, including SEO, SEM, social media marketing, and email marketing.
- Excellent written and verbal communication skills, with a flair for storytelling and content creation.
- Strong analytical skills and experience with marketing analytics tools (e.g., Google Analytics, social media analytics).
- Creative mindset with a passion for the hospitality industry.
- Ability to manage multiple projects simultaneously and work effectively in a hybrid environment.
- Experience with CRM systems and marketing automation platforms is a plus.
- Familiarity with graphic design principles and content management systems.
This advertiser has chosen not to accept applicants from your region.
7
Hospitality Operations Manager
75111 Balikpapan, East Kalimantan
IDR7000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned player in the hospitality industry, is seeking an experienced and dynamic Hospitality Operations Manager. This is a fully remote role, offering the flexibility to oversee and optimize operational strategies for properties remotely. The Manager will be responsible for ensuring seamless guest experiences, driving operational efficiency, and maintaining high standards of service across various hospitality establishments. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, overseeing staff training and development, and implementing cost-control measures. You will also be tasked with monitoring guest feedback, identifying areas for service improvement, and ensuring compliance with health, safety, and sanitation regulations. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of four years of experience in hotel or resort management. Strong leadership, problem-solving, and communication skills are essential. A deep understanding of front office, housekeeping, food and beverage, and other hotel operations is required. Proficiency in property management systems (PMS) and other hospitality software is highly desirable. You must be adept at managing a remote team, fostering a positive work culture, and driving performance through effective virtual communication and management techniques. This is an excellent opportunity to apply your expertise in a remote capacity, impacting guest satisfaction and operational success within the vibrant tourism sector. Join our client and elevate the standards of hospitality.
This advertiser has chosen not to accept applicants from your region.
8
Hospitality Operations Manager
10110 Jakarta Pusat, Jakarta
IDR12500000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Hospitality Operations Manager to lead their operational excellence for their diverse portfolio of hospitality ventures. This is a fully remote position, enabling you to strategically oversee operations, manage teams, and drive performance from any location. You will be responsible for ensuring the highest standards of service delivery across all hospitality departments, including front office, food and beverage, housekeeping, and guest relations. Your role will involve optimizing operational efficiency, managing budgets, developing staff, and implementing innovative strategies to enhance the guest experience and maximize revenue.
As a remote leader, you will leverage technology for seamless communication, performance monitoring, and strategic planning. You will analyze operational data, identify areas for improvement, and implement best practices to maintain competitiveness and guest satisfaction. The ideal candidate will have a strong understanding of the hospitality industry, exceptional leadership and problem-solving skills, and a proven track record in managing complex operations. This is an excellent opportunity to contribute your expertise to a dynamic hospitality group and drive success in a flexible, remote work environment. Responsibilities:
As a remote leader, you will leverage technology for seamless communication, performance monitoring, and strategic planning. You will analyze operational data, identify areas for improvement, and implement best practices to maintain competitiveness and guest satisfaction. The ideal candidate will have a strong understanding of the hospitality industry, exceptional leadership and problem-solving skills, and a proven track record in managing complex operations. This is an excellent opportunity to contribute your expertise to a dynamic hospitality group and drive success in a flexible, remote work environment. Responsibilities:
- Oversee day-to-day operations across all hospitality departments.
- Develop and implement operational policies and procedures to ensure quality and efficiency.
- Manage departmental budgets, control costs, and optimize revenue streams.
- Lead, train, and motivate operational teams to achieve service excellence.
- Ensure guest satisfaction through proactive service and effective issue resolution.
- Monitor industry trends and competitor activities to identify opportunities for improvement.
- Collaborate with marketing and sales teams to drive business growth.
- Implement and maintain health, safety, and hygiene standards.
- Manage vendor relationships and procurement processes.
- Analyze operational reports and implement data-driven improvements.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management.
- Proven experience managing multiple departments within the hospitality sector.
- In-depth knowledge of hotel or restaurant operations, service standards, and industry best practices.
- Strong financial acumen and experience with budgeting and cost control.
- Excellent leadership, team-building, and communication skills.
- Proficiency in hotel management software (PMS) and operational analytics tools.
- Ability to work independently and manage diverse teams remotely.
- Strong problem-solving and decision-making capabilities.
- Customer-centric approach and a commitment to service excellence.
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