1,135 Hospitality Lead jobs in Indonesia

• Develop and implement operational strategies to ensure high-quality hospitality services.
• Establish and maintain service standards across all guest touchpoints.
• Manage and oversee relationships with third-party vendors and service providers.
• Monitor operational performance and identify areas for improvement.
• Implement quality assurance programs and ensure adherence to best practices.
• Analyze operational data and guest feedback to drive service enhancements.
• Develop and manage budgets for operational expenses.
• Lead and motivate remote teams to achieve service excellence.
• Ensure compliance with health, safety, and hygiene regulations.
• Innovate and implement new service offerings and operational efficiencies.
• Handle escalated guest concerns and resolve issues effectively.
• Prepare operational reports and present findings to senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hospitality operations management.
• Proven experience in managing diverse hospitality operations (e.g., hotels, restaurants, events).
• Strong understanding of customer service principles and operational excellence.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and standard office suites.
• Ability to analyze data and make informed operational decisions.
• Experience in vendor management and contract negotiation.
• Strong problem-solving and crisis management abilities.
• Proven ability to work effectively in a remote team environment.

• Developing and implementing best practices for hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance.
• Establishing and enforcing high standards for guest service and satisfaction across all touchpoints.
• Creating and managing operational budgets, identifying cost-saving opportunities without compromising quality.
• Developing and delivering comprehensive training programs for hotel staff to ensure service excellence and adherence to company standards.
• Monitoring operational performance through various metrics and implementing corrective actions as needed.
• Overseeing quality assurance programs and conducting regular audits to ensure compliance and identify areas for improvement.
• Managing vendor relationships and procurement processes for operational supplies and services.
• Implementing technology solutions to enhance operational efficiency and guest experience.
• Responding to and resolving escalated guest complaints or operational issues promptly and effectively.
• Collaborating with marketing and sales teams to align operational capabilities with business objectives.

• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Oversee daily operations of multiple hospitality properties remotely.
• Manage departmental budgets and ensure cost-effectiveness.
• Establish and maintain high standards for cleanliness, safety, and presentation.
• Lead and motivate remote operational teams through effective communication and performance management.
• Analyze operational data to identify trends and implement performance improvements.
• Ensure compliance with all relevant regulations and company policies.
• Collaborate with marketing and sales teams to support business objectives.
• Develop and implement training programs for operational staff.
• Drive innovation in service delivery and operational processes.

• Oversee and manage daily operations for multiple hospitality properties remotely.
• Develop, implement, and refine operational policies and procedures.
• Lead, train, and motivate remote operational staff and department heads.
• Manage operational budgets, control costs, and identify revenue enhancement opportunities.
• Monitor key performance indicators (KPIs) and implement strategies for improvement.
• Ensure consistent delivery of high-quality guest services and experiences.
• Collaborate with various departments to ensure operational alignment with business objectives.
• Analyze operational data to identify trends, inefficiencies, and areas for development.
• Implement and manage hospitality technology solutions to optimize operations.
• Serve as a primary point of contact for operational escalations and problem resolution.
• Drive initiatives to enhance guest satisfaction and loyalty programs.
• Stay current with industry best practices and emerging hospitality trends.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Demonstrated experience in managing multiple locations or a large-scale operation.
• Proven ability to lead and manage remote teams effectively.
• Strong financial management and budgeting skills.
• Expertise in hotel operations, including F&B, rooms division, and guest services.
• Proficiency with Property Management Systems (PMS) and other relevant hospitality software.
• Excellent problem-solving, decision-making, and strategic planning abilities.
• Exceptional communication, interpersonal, and leadership skills.
• Adaptability and resilience in a fast-paced, evolving industry.

Kualifikasi:

• Lulusan SMA diutamakan
• Berpenampilan rapi
• Memiliki kemampuan analisis dan komunikasi yang baik.
• Memiliki attitude yang baik
• Dapat mengoperasikan komputer

Deskripsi Pekerjaan :

• Menangani komplain dan klaim dari nasabah.
• Memberikan pelayanan terhadap nasabah secara professional baik melalui telpon atau bertatap muka langsung.
• Penghubung antara nasabah dengan perusahaan.
• Membuat laporan mingguan dan bulanan.
• Menangani hal-hal administratif di departemen Customer Service.

About the Assignment:

- Guide our consumers and partners in using our products

- Manage service inquiries and disputes arising from our consumers and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community-building efforts with our consumers and partners

- Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.

- To resolve consumers' and partners' problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

- Min D3/S1 any major With a GPA of 2,75

- Clear Articulation and good communication in Bahasa

- Have experience in the customer service area

- Have experience in the sales area

- Typing skill with WPM 50 & Accuracy 90%

- Sense Of Empathy

- Has vaccinated 3 dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry-level)

-Attention to detail

-Adaptive to dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication

Jenis Pekerjaan: Penuh Waktu

Job Descriptions:

• Carry out services to customers such as deliver product and service information bank, follow up and handle customer complaints
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the customer data submitted
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer

Requirement:

• Minimum of Diploma/Associate (D3) degree from any major
• At least 1 (one) year of experience in Customer Service/Teller position
• Excellent with Excel and able to operate Microsoft Office & PowerPoint
• Customer oriented
• Placement in Gama Tower, Rasuna Said (Jakarta Selatan)

Kualifikasi:

• Pendidikan minimal D3 dari semua jurusan (diutamakan jurusan Administrasi).
• Memiliki pengalaman kerja sebagai Customer Service, Customer Support, Administrasi, atau Service Support minimal 1 tahun.
• Terampil menggunakan Ms. Word, Excel, dan PowerPoint.
• Memiliki kemampuan komunikasi yang baik, jelas, dan empati terhadap pelanggan.
• Mampu menganalisis masalah pelanggan dengan teliti dan memberikan solusi yang tepat.
• Bersedia bekerja dengan sistem shift.

Detail Pekerjaan:

• Menangani pertanyaan dan keluhan pelanggan melalui WhatsApp dan live chat dengan komunikasi yang cepat, jelas, dan empatik.
• Menganalisis kendala pelanggan, memberikan solusi, serta menjelaskan fitur produk sesuai kebutuhan.
• Meneruskan permintaan teknis ke tim service, lengkap dengan detail kendala dan ekspektasi pelanggan.
• Berkoordinasi dengan tim internal (produk, engineer, service) untuk penanganan isu perangkat dan pengembangan fitur.
• Memantau status perangkat GPS pelanggan dan melakukan follow-up jika terjadi gangguan.
• Mendokumentasikan laporan pelanggan serta memperbarui status tiket secara rutin di sistem internal.

Placement:
Surabaya

Tugas dan tanggung jawab:

• Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya
• Menginformasikan kepada pelanggan terkait dengan perkiraan anggaran perbaikan dan memberikan penjelasan mengenai parts yang perlu diganti
• Memberikan konfirmasi kepada pelanggan perihal status perbaikan
• Mengerjakan tugas administratif lain yang berhubungan dengan customer service
• Membina hubungan baik dengan pelanggan

Kualifikasi:

• Usia maksimal 30 tahun
• Pendidikan minimal D3, semua jurusan
• Memiliki pengalaman minimal 1 tahun
• Memiliki kemampuan komunikasi yang baik