1,838 Hospitality Staff jobs in Indonesia

Responsible:

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualification:

• Minimum Senior High School and D3 any Major.
• Experience Minimum 1 year (for Senior High School graduate)
• Fresh Graduate are Welcome (for minimum D3)
• Able to speak in Malaysian (Active).
• Communicative.
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Benefits:

• Incentive.
• Salary UMR Plus.
• Holiday Payments.
• BPJS.
• Money Shifting.

• Welcome guests and customers warmly and provide excellent service experiences.
• Handle inquiries, requests, and complaints in a professional manner.
• Provide accurate information about services, products, or company facilities.
• Manage reservations, booking confirmations, and other customer-related needs.
• Respond to phone calls, emails, and chat messages promptly and politely.
• Conduct follow-ups to ensure customer satisfaction.
• Prepare daily/weekly reports on customer interactions.
• Collaborate with the operations team to ensure smooth service delivery.
• Maintain service standards according to company SOP.
• Support company events, promotions, or hospitality activities when required.
• Provide feedback and suggestions to management regarding customer needs.
• Ensure confidentiality of customer data and company information.

• Bachelor's degree in Hospitality, Tourism, Communication, or related fields.
• Minimum 1 year of experience in Customer Service / Hospitality (Hotel, Travel, F&B, Event, etc.) preferred.
• Fluent in English (both spoken and written).
• Proficiency in other foreign languages is a plus.
• Excellent communication and interpersonal skills.
• Well-groomed, professional appearance, with a positive attitude.
• Ability to work under pressure and provide effective solutions.
• Patient, detail-oriented, friendly, and empathetic toward customers.
• Proficient in using computers, email, and digital communication tools.
• Flexible to work in shifts, weekends, or public holidays when required.
• Strong ability to multitask and manage time effectively.
• Able to work independently and as part of a team.
• Customer-oriented with a strong focus on service excellence.

Responsible:

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualification:

• Minimum Senior High School and D3 any Major.
• Experience Minimum 1 year (for Senior High School graduate)
• Fresh Graduate are Welcome (for minimum D3)
• Able to speak in Malaysian (Active).
• Communicative.
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Benefits:

• Incentive.
• Salary UMR Plus.
• Holiday Payments.
• BPJS.
• Money Shifting.

Requirements:

1. Min. 6 months as Customer Service
2. Minimum Education Diploma (D3) any major
3. Minimum GPA 2.75
4. Having Good Sales Ability
5. Having a Friendly and Patience Personality to Engage Customers in Conversation
6. Have Social Media skills and able to learn new things quickly.
7. Good Interpersonal, Communication, Negotiation, Customer Service and Time-Management Skills
8. Bussiness English Proficiency for office use

Responsibilities

1. Canvassing of the market for leads generation
2. Property profiling and assessment as per brand criteria
3. Sales process

Company:
Teleperformance

Location:
Bali, Indonesia

Job Type:
Contract / Temporary

Department:
Customer Service – Call Centre

Start Date:
Immediate

Join Teleperformance's vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We're looking for enthusiastic English-speaking agents (Australian dialect preferred) to handle customer interactions across multiple channels.

Responsibilities:

• Answer incoming calls, chats, and respond to emails
• Handle customer inquiries via email and social media
• Provide accurate product and service information
• Identify and escalate priority issues
• Document all call information according to SOP
• Complete call logs and update customer profiles
• Conduct customer satisfaction surveys

Qualifications:

• Minimum Senior High School or Diploma (D3) in any major
• At least 1 year of experience (for Senior High School graduates)
• Fresh graduates welcome (with minimum D3)
• Fluent in English with Australian accent or dialect
• Strong communication skills
• Willing to work on a shifting schedule, including weekends and public holidays
• Open to candidates with disabilities (must be able to see, speak, and type)

Benefits:

• Competitive incentives
• Salary above regional minimum (UMR Plus)
• Holiday payments
• BPJS (Indonesian social security)
• Shift allowance

If you're passionate about hospitality, customer care, and want to work in a dynamic Bali-based environment, we'd love to hear from you. Apply now and be part of a global leader in customer experience

The company is seeking a skilled and dedicated General Manager to oversee the operations of an exclusive residential development. This role demands a leader with exceptional attention to detail, a deep understanding of luxury service standards, and the ability to anticipate and meet the unique needs of VIP residents.

Client Details

Michael Page is currently representing a luxury hospitality development company.

Description

• Develop and nurture strong, confidential relationships with residents, understanding their preferences and anticipating their needs to deliver a personalized and flawless living experience.
• Act as the primary point of contact for residents, ensuring responsiveness and discretion in all interactions.
• Lead, mentor, and manage a dedicated team responsible for all aspects of residence operations, including concierge, housekeeping, maintenance, security, and administrative support. Foster a culture of excellence, teamwork, and proactive service delivery.
• Oversee all operational facets of the residence to ensure efficiency, quality, and compliance with safety and regulatory standards.
• Coordinate with vendors and service providers to maintain high standards of maintenance, repairs, and upgrades.
• Prepare, manage, and monitor annual budgets, ensuring cost control without compromising quality.
• Provide regular financial reports and operational updates to ownership, identifying opportunities for optimization and value enhancement.
• Collaborate with ownership and stakeholders to develop and implement strategies aimed at enhancing resident satisfaction, operational efficiency, and the overall prestige of the residence.
• Stay informed of industry trends and best practices to continuously elevate service standards.
• Maintain the highest level of confidentiality and professionalism in handling resident information and sensitive matters, reflecting the exclusive nature of the residence.

Profile

• Minimum of 7 years' experience in senior management roles within luxury residential properties, private estates, or high-end hospitality environments
• Exceptional leadership skills with the ability to inspire, manage, and develop a diverse team.
• Outstanding interpersonal and communication skills, with a strong aptitude for building trusted relationships with high-net-worth individuals.
• Financial literacy, including budgeting, forecasting, and reporting.
• Strong organizational skills and meticulous attention to detail.
• Ability to work with discretion and maintain confidentiality at all times.
• Proactive problem-solving skills and the ability to remain calm and decisive under pressure.
• Relevant academic qualifications in hospitality management, business administration, or related fields preferred.
• Multilingual abilities and cultural sensitivity are advantageous, given the diverse resident profile.

Job Offer

• The opportunity to manage one of Jakarta's most prestigious private residences
• Access to ongoing professional development opportunities

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Oswin Ersyanda on

Kualifikasi :

• Minimal pendidikan S1 Semua jurusan, jurusan hospitality lebih disukai
• Memiliki pengalaman kerja di bidang Hospitality (Operational) / industry Property Developer lebih disukai
• Memiliki kemampuan komunikasi yang baik
• Dapat beradaptasi dengan cepat terkait pekerjaan
• Fasih dalam berbahasa inggris

Tugas & Tanggung Jawab :

• Melakukan Audit ke setiap projek Agung Sedayu Group sesuai dengan jadwal yang di tentukan
• Melakukan improvement dari hasil audit, melakukan perencanaan, serta kontrol dan monitoring terkait implementasi nya.
• Membuat report hasil audit
• Bertanggung jawab atas pencapaian kerja tim
• Memperhatikan Hal-Hal Detail

Deskripsi Pekerjaan :

• Bertanggung jawab memberikan pelayanan prima kepada tamu.
• menangani proses check-in dan check-out.
• memberikan informasi dan bantuan dengan sikap ramah dan profesional.
• Menjaga kebersihan, kerapian, dan kenyamanan area kerja atau kamar tamu sesuai standar perusahaan.
• Bertanggung jawab memastikan setiap ruangan siap digunakan dengan kondisi terbaik.

Kualifikasi :

• Pria/wanita
• pendidikan min sma sederajat
• Mempunyai pengalaman housekeeping lebih disukai
• bisa berkomunikasi dengan baik
• Bersedia bekerja secara shift
• Penempatan surabaya

Role Description

This is a full-time on-site role for a Hospitality Manager located in Gili Air. The Hospitality Manager will oversee daily operations, including managing staff, coordinating with different departments, ensuring customer satisfaction, and maintaining high standards of service. Responsibilities include supervising food and beverage services, addressing guest inquiries, handling complaints, and providing training to staff members.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Hospitality and Food & Beverage management
• Ability to provide effective Training to staff
• Excellent leadership and team management skills
• Problem-solving and decision-making abilities
• Flexibility to work in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field is preferred
• Previous experience in a similar role is a plus