597 Hotel Chains jobs in Indonesia

Our client is seeking a seasoned and strategic Director of Hotel Operations to lead their luxury hotel properties. This is a fully remote position, offering the flexibility to manage operations from any location. You will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, driving revenue growth, and maintaining the highest standards of service and operational efficiency. Key responsibilities include developing and implementing strategic operational plans, managing budgets, optimizing staffing levels, and ensuring compliance with all health, safety, and regulatory requirements. You will work closely with General Managers and department heads to foster a culture of excellence, innovation, and continuous improvement. The ideal candidate possesses a deep understanding of the luxury hospitality sector, a proven track record in senior leadership roles within hotel management, and exceptional financial acumen. Strong knowledge of property management systems (PMS), revenue management strategies, and guest satisfaction metrics is essential. Excellent leadership, communication, and problem-solving skills are critical for effectively managing a distributed team and ensuring seamless operations. A degree in Hospitality Management or a related field is highly desirable. If you are a results-driven hospitality leader passionate about delivering unparalleled guest experiences and managing luxury properties remotely, this is an outstanding opportunity.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Lampung Marriott Resort & Spa, Jl. Pantai Mutun, Pesawaran Regency, Lampung, Indonesia, 35451VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia, 83355VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure

Our client, a renowned establishment in the hospitality sector, is seeking a dynamic and experienced Guest Services Manager. This is an on-site position critical for delivering exceptional guest experiences. The Manager will oversee all aspects of guest services, ensuring a high standard of service delivery and guest satisfaction. Responsibilities include managing the front desk operations, coordinating with various hotel departments (housekeeping, F&B, maintenance), handling guest inquiries and complaints, and implementing service improvement initiatives. You will be responsible for training and motivating the guest services team to provide personalized and efficient service. The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, or a related field, with a minimum of 5 years of experience in hotel operations or guest services management. Strong leadership, problem-solving, and customer service skills are essential. Excellent communication and interpersonal abilities are required to interact effectively with guests and staff. Familiarity with hotel management software and systems is expected. This role offers a rewarding career opportunity within a vibrant and customer-focused industry, allowing you to contribute directly to guest satisfaction and operational success.

Our client, a premier hospitality establishment in **Samarinda, East Kalimantan, ID**, is actively seeking an experienced and dedicated Guest Services Manager to elevate the guest experience to new heights. This role is central to ensuring every guest receives exceptional service, creating memorable stays, and fostering loyalty. You will be responsible for leading and motivating the front office, concierge, and bell desk teams, ensuring adherence to service standards and operational procedures. Key duties include managing guest arrivals and departures, handling inquiries and resolving guest complaints promptly and effectively, and overseeing room assignments and inventory. You will also play a vital role in training and developing staff, conducting performance reviews, and ensuring a positive and productive work environment. The ideal candidate will possess a strong background in hospitality management, with a proven ability to manage front-of-house operations and deliver outstanding customer service. Excellent leadership, communication, and problem-solving skills are essential. A passion for service excellence, meticulous attention to detail, and the ability to remain calm and professional under pressure are critical. Familiarity with hotel management software and industry best practices is highly desirable. You will be expected to work closely with other departments, such as housekeeping and food and beverage, to ensure a cohesive and seamless guest experience. This is a fantastic opportunity for a seasoned hospitality professional to take on a leadership role in a beautiful location and contribute to the ongoing success of a reputable establishment.

Our client is seeking an experienced and customer-focused Guest Services Manager for their prestigious establishment in **Surabaya, East Java, ID**. This role is central to delivering exceptional guest experiences and ensuring the smooth operation of all guest-facing departments. You will lead a team of front desk staff, concierge, and bell services, setting high standards for service quality and efficiency. Responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints with professionalism, and anticipating guest needs to exceed expectations. The ideal candidate will have a proven track record in hospitality management, with strong leadership, communication, and interpersonal skills. You should be adept at problem-solving and possess a calm demeanor, even under pressure. A key aspect of this role involves training and developing the guest services team, fostering a positive and service-oriented work environment. You will also be responsible for implementing and refining service standards, managing departmental budgets, and collaborating with other departments to ensure a seamless guest journey throughout their stay. Experience with property management systems (PMS) is essential. This position requires a flexible schedule, including evenings, weekends, and holidays, as required by the demands of the hospitality industry. Our client is committed to providing a memorable experience for every guest, and the Guest Services Manager plays a pivotal role in achieving this objective. A passion for service excellence and a genuine desire to create positive guest interactions are paramount. This is a full-time opportunity to advance your career in a renowned hospitality setting.

We are seeking a dynamic and customer-focused Guest Services Manager for our hospitality establishment in Depok, West Java, ID . This role is pivotal in ensuring an exceptional experience for all guests, from check-in to check-out. Responsibilities include leading and motivating the front desk and concierge teams, managing guest complaints and resolving issues effectively, overseeing reservations and room allocations, and ensuring all guest interactions are handled with professionalism and warmth. You will also be responsible for training new staff members, developing service standards, and collaborating with other departments to ensure seamless operations. The ideal candidate will have a passion for hospitality, excellent communication and interpersonal skills, and a proven ability to handle high-pressure situations. Previous experience in a supervisory or management role within the hotel or hospitality industry is required. A strong understanding of hotel management software and operational procedures is also necessary. You will play a key role in maintaining our reputation for outstanding service and guest satisfaction. This hybrid role requires some on-site presence for operational oversight and team management, balanced with remote administrative and strategic planning tasks. We offer a competitive compensation package and a stimulating work environment.