1,331 Hotel Concierge jobs in Indonesia
Luxury Hotel Concierge
10110 Jakarta Pusat, Jakarta
IDR9000000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a world-renowned luxury hotel in the heart of Jakarta, Jakarta, ID , is seeking an exceptional and highly personable Luxury Hotel Concierge to join their esteemed guest services team. This role is integral to providing guests with an unforgettable experience, anticipating their needs, and delivering bespoke recommendations and services.
As a Luxury Hotel Concierge, you will be the primary point of contact for guests seeking assistance with a wide range of requests, from dining reservations and transportation arrangements to event tickets and local recommendations. You will possess an intimate knowledge of the city's attractions, entertainment, and services, ensuring that guests receive insider tips and personalized experiences. The ideal candidate will have impeccable communication skills, a polished demeanor, and a genuine passion for hospitality and exceeding guest expectations. You must be resourceful, efficient, and discreet, maintaining the highest standards of professionalism.
Key responsibilities include:
Qualifications:
As a Luxury Hotel Concierge, you will be the primary point of contact for guests seeking assistance with a wide range of requests, from dining reservations and transportation arrangements to event tickets and local recommendations. You will possess an intimate knowledge of the city's attractions, entertainment, and services, ensuring that guests receive insider tips and personalized experiences. The ideal candidate will have impeccable communication skills, a polished demeanor, and a genuine passion for hospitality and exceeding guest expectations. You must be resourceful, efficient, and discreet, maintaining the highest standards of professionalism.
Key responsibilities include:
- Assisting guests with all requests, including restaurant reservations, tour bookings, transportation, and event tickets.
- Providing expert recommendations for dining, entertainment, shopping, and local attractions based on guest preferences.
- Liaising with external vendors and service providers to fulfill guest requests efficiently and effectively.
- Maintaining an up-to-date knowledge of hotel services, local events, and city attractions.
- Handling guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.
- Coordinating special requests and arrangements for VIP guests.
- Managing the concierge desk and ensuring a welcoming and efficient service environment.
- Documenting guest preferences and interactions to personalize future stays.
- Collaborating with other hotel departments to ensure seamless service delivery.
- Upholding the hotel's reputation for exceptional service and attention to detail.
Qualifications:
- High school diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience as a Concierge or in a similar guest-facing role within the luxury hospitality sector.
- Extensive knowledge of Jakarta's dining, entertainment, cultural, and shopping scenes.
- Exceptional interpersonal, communication, and customer service skills.
- Fluent in English and Bahasa Indonesia; proficiency in other languages is a plus.
- Impeccable grooming and a professional, polished presentation.
- Strong organizational skills and the ability to multitask effectively.
- Proficiency in using reservation systems and common office software.
- A proactive, resourceful, and problem-solving attitude.
- A genuine passion for service excellence and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
0
Luxury Hotel Concierge
34511 Bandar Lampung, Lampung
IDR9 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a world-class hospitality provider in **Bandar Lampung, Lampung**, is seeking an exceptional and proactive Luxury Hotel Concierge to join their esteemed team. This is a fully remote position, offering the unique opportunity to manage guest experiences and coordinate services from anywhere. You will be the primary point of contact for guests, anticipating their needs and providing personalized recommendations and assistance to ensure their stay is memorable and seamless. Your expertise in local attractions, dining, entertainment, and transportation will be crucial in curating bespoke experiences for a discerning clientele. You will be responsible for making reservations, arranging transportation, handling special requests, and resolving any issues that may arise during a guest's stay. This role demands impeccable communication skills, a sophisticated understanding of luxury service standards, and a genuine passion for hospitality. You will leverage a deep knowledge of the local area and a robust network of contacts to fulfill guest requests efficiently and effectively. Proactive engagement, discretion, and attention to detail are paramount. You will maintain up-to-date information on events, venues, and services to offer the most relevant and exclusive options. The ability to multitask, prioritize effectively, and maintain composure under pressure is essential. This is an exciting opportunity for an individual who thrives in a remote setting and is dedicated to delivering outstanding guest service that exceeds expectations. Your contribution will be vital in upholding the reputation of our client as a premier destination.
Responsibilities:
Responsibilities:
- Serve as the primary point of contact for guests, providing personalized assistance and recommendations.
- Anticipate guest needs and proactively offer services to enhance their stay.
- Make reservations for restaurants, entertainment, and transportation.
- Arrange for special requests, such as flowers, gifts, or specific amenities.
- Provide expert advice on local attractions, activities, and cultural events.
- Resolve guest issues and concerns efficiently and professionally.
- Maintain a comprehensive knowledge of local services and supplier networks.
- Coordinate with other hotel departments to ensure seamless service delivery.
- Uphold the highest standards of discretion and professionalism.
- Keep guest preferences and profiles updated in the system.
- Represent the hotel with grace and efficiency in all guest interactions.
- Proven experience as a Concierge or in a similar guest-facing role in a luxury hospitality setting.
- Exceptional knowledge of local attractions, dining, and entertainment options.
- Outstanding communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities, with a keen eye for detail.
- Ability to multitask and remain calm under pressure.
- Proficiency in using concierge management systems and standard office software.
- A polished and professional demeanor.
- Ability to work independently and as part of a remote team.
- Fluency in English and Indonesian, with additional languages a plus.
- A genuine passion for providing world-class customer service.
This advertiser has chosen not to accept applicants from your region.
1
Boutique Hotel Concierge
20111 Medan, North Sumatra
IDR7000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a distinguished boutique hotel, is seeking a warm, engaging, and highly organized Concierge to provide exceptional guest services remotely. This is a fully remote position, offering a unique opportunity to enhance the guest experience through digital communication and personalized service coordination. As a remote Concierge, you will be the primary point of contact for guests, assisting them with a wide range of requests and providing tailored recommendations to ensure their stay is memorable and enjoyable. Your responsibilities will include managing guest inquiries via phone, email, and chat, assisting with reservations for dining, transportation, and local activities, and providing information on local attractions and events. You will act as a digital ambassador for the hotel and its surrounding area, offering personalized advice and creating customized itineraries. This role requires an exceptional understanding of guest needs, impeccable communication skills, and a proactive approach to problem-solving. You will leverage digital tools and platforms to connect guests with local services, confirm arrangements, and follow up to ensure satisfaction. A deep knowledge of the local area, including its culture, dining, and entertainment scene, is essential. The ideal candidate will be articulate, empathetic, and possess a genuine passion for hospitality. You will maintain a comprehensive database of local vendors and services, ensuring up-to-date information is available to guests. This role demands discretion, professionalism, and the ability to handle multiple requests efficiently in a fast-paced, remote environment. You will contribute to the hotel's reputation for outstanding service by anticipating guest needs and exceeding expectations. This is a fantastic chance to utilize your interpersonal skills and local expertise to create unforgettable experiences for guests, all while enjoying the flexibility of a remote work arrangement. Your dedication to providing unparalleled service will be key to differentiating our client's boutique experience in the competitive hospitality market.
This advertiser has chosen not to accept applicants from your region.
2
Luxury Hotel Concierge Manager
60211 Surabaya, East Java
IDR12000000 Monthly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client operates a portfolio of prestigious luxury hotels and is seeking an accomplished and globally-minded Luxury Hotel Concierge Manager to lead their guest services team. This fully remote position requires a passionate individual with an unparalleled understanding of the hospitality industry, exceptional client service skills, and a talent for curating unique experiences. You will be responsible for overseeing all aspects of the concierge function, ensuring every guest enjoys a seamless and memorable stay. The ideal candidate will have a proven track record in luxury hospitality management, with extensive knowledge of local attractions, fine dining, and exclusive events. You will manage a team of concierges, guide them in providing personalized service, and develop innovative guest engagement strategies.
This role is remote, enabling you to manage operations and support guest experiences from anywhere, while staying connected with hotel management and teams through advanced communication platforms.
Key Responsibilities:
This role is remote, enabling you to manage operations and support guest experiences from anywhere, while staying connected with hotel management and teams through advanced communication platforms.
Key Responsibilities:
- Lead and manage the concierge team, providing training, motivation, and performance evaluation.
- Develop and implement high standards of guest service that align with luxury brand expectations.
- Oversee and facilitate guest requests, reservations, and arrangements for dining, entertainment, transportation, and special events.
- Cultivate and maintain strong relationships with local vendors, restaurants, attractions, and service providers.
- Anticipate guest needs and proactively offer personalized recommendations and services.
- Manage the concierge desk operations, ensuring efficiency and responsiveness.
- Handle guest inquiries, complaints, and feedback with professionalism and a commitment to resolution.
- Stay informed about local events, cultural happenings, and exclusive opportunities to enhance guest experiences.
- Contribute to the overall guest satisfaction strategy of the hotel.
- Develop and manage the concierge department budget.
- Utilize technology and CRM systems to track guest preferences and manage service delivery.
- Bachelor's degree in Hospitality Management, Tourism, or a related field, or equivalent experience.
- Minimum of 7 years of progressive experience in hospitality, with at least 3 years in a luxury concierge or guest relations management role.
- In-depth knowledge of local culture, attractions, and luxury services in major global cities.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proven ability to lead and motivate a team.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in hotel management software and CRM systems.
- Fluency in English is required; proficiency in other languages is a significant asset.
- Ability to work effectively in a remote setting, maintaining high levels of service and team cohesion.
- A passion for delivering exceptional guest experiences and a sophisticated understanding of luxury service standards.
This advertiser has chosen not to accept applicants from your region.
3
Senior Luxury Hotel Concierge
40500 Tangerang, Banten
IDR15000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Luxury Hotel Concierge to join their dynamic hospitality team, operating in a fully remote capacity. This pivotal role requires an individual with exceptional organizational skills, a profound understanding of guest services, and the ability to anticipate and fulfill diverse guest needs. You will be the primary point of contact for our discerning clientele, ensuring their stay is seamless, memorable, and exceeds all expectations.
Responsibilities:
Qualifications:
Responsibilities:
- Provide bespoke concierge services, including making reservations for dining, entertainment, and transportation.
- Offer personalized recommendations for local attractions, activities, and cultural experiences.
- Manage and coordinate guest requests with various internal departments and external vendors to ensure timely and satisfactory resolution.
- Maintain an in-depth knowledge of the local area, including current events, popular venues, and hidden gems.
- Handle guest inquiries and complaints with professionalism, tact, and efficiency, escalating issues when necessary.
- Develop and nurture relationships with local businesses and service providers to enhance guest offerings.
- Maintain detailed guest preference records to personalize future stays.
- Assist with itinerary planning and bespoke travel arrangements.
- Ensure adherence to all company policies and service standards.
- Proactively identify opportunities to enhance the guest experience and contribute to service innovation.
Qualifications:
- Proven experience in a high-end hotel concierge role or similar guest-facing luxury service position.
- Exceptional communication, interpersonal, and problem-solving skills.
- Fluent in English; proficiency in additional languages (e.g., Bahasa Indonesia, Mandarin, French) is a significant advantage.
- Strong knowledge of the Tangerang and surrounding Banten area's attractions, dining, and cultural landscape.
- Proficiency with concierge management software and standard office applications.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a remote environment.
- A proactive, resourceful, and guest-centric approach.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Must be adaptable to a remote work environment, with a reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
4
Luxury Hotel Concierge - Hybrid
17111 Bekasi, West Java
IDR7000000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is looking for an exceptional Concierge to enhance the guest experience at our flagship hotel in **Bekasi, West Java, ID**. This hybrid role requires you to be on-site for key guest interactions and operational needs, while offering some flexibility for administrative tasks. As a Concierge, you will be the primary point of contact for guests, anticipating their needs and providing personalized recommendations and services. This includes arranging transportation, booking restaurant reservations, securing event tickets, and offering insights into local attractions and activities. You will be responsible for creating memorable experiences for every guest, ensuring their stay is comfortable, enjoyable, and seamless. The ideal candidate will possess impeccable communication and interpersonal skills, a polished and professional demeanor, and an extensive knowledge of the local area. Fluency in English and Indonesian is essential, with proficiency in other languages being a significant asset. You must have a genuine passion for service excellence and a proactive approach to problem-solving. Responsibilities include managing guest requests efficiently, coordinating with various hotel departments, and maintaining high standards of service at all times. This role demands discretion, attention to detail, and the ability to handle diverse clientele with grace and professionalism. We are seeking individuals who are resourceful, energetic, and dedicated to exceeding guest expectations. If you have a natural talent for hospitality and thrive in a fast-paced, guest-centric environment, we encourage you to apply. Join us in delivering unparalleled service and creating unforgettable moments for our esteemed guests.
This advertiser has chosen not to accept applicants from your region.
5
Remote Luxury Hotel Concierge
28211 Pekanbaru, Riau
IDR8000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is a prestigious international hotel group seeking a dedicated and exceptionally organized Remote Luxury Hotel Concierge to enhance guest experiences from a remote setting. This position is ideal for a multilingual individual with a passion for service excellence and an intimate knowledge of travel, dining, and local attractions. You will be the primary point of contact for guests, managing all their requests and inquiries with discretion and efficiency, from booking exclusive dining reservations to arranging bespoke tours and transportation. Utilizing state-of-the-art communication tools and CRM systems, you will anticipate guest needs and provide personalized recommendations, ensuring every stay is memorable. The role requires impeccable communication skills, both written and verbal, to interact with a diverse international clientele and coordinate seamlessly with on-site hotel staff across various properties. You will be responsible for maintaining detailed guest profiles and preferences to offer tailored services for future visits. This remote position demands a high level of self-discipline, proactivity, and the ability to work independently while upholding the luxury brand standards. Experience in high-end hospitality, event planning, or a customer-facing role is highly valued. A strong understanding of online booking platforms and travel trends is essential. You will play a crucial role in ensuring guest satisfaction and loyalty, acting as a virtual ambassador for our brand. The ideal candidate will possess an innate ability to problem-solve and find creative solutions to unique guest requests, always with a calm and professional demeanor. This role offers the flexibility of working from home while being an integral part of delivering unparalleled luxury hospitality services.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to all guest inquiries via phone, email, and chat.
- Manage reservations for dining, entertainment, and local experiences.
- Arrange personalized itineraries, including tours, transportation, and activities.
- Provide expert recommendations on local attractions, restaurants, and events.
- Coordinate with on-site hotel staff to fulfill guest requests and ensure seamless service delivery.
- Maintain detailed guest records and update preference profiles.
- Anticipate guest needs and proactively offer solutions.
- Handle guest complaints and resolve issues efficiently and empathetically.
- Stay up-to-date with local trends, events, and exclusive offerings.
- Uphold the highest standards of luxury service and brand representation.
- Proven experience in a concierge, guest relations, or high-end hospitality role.
- Exceptional communication and interpersonal skills, with fluency in English and at least one other major language (e.g., Mandarin, French, Spanish).
- Strong knowledge of the hospitality industry and travel services.
- Proficiency in using CRM systems, booking platforms, and virtual communication tools.
- Excellent organizational and time management skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Discretion and a strong sense of professionalism.
- Problem-solving aptitude and a customer-centric approach.
- High school diploma or equivalent; a degree in Hospitality or a related field is a plus.
- Must have a reliable internet connection and a dedicated home office space.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Luxury Hotel Concierge
60111 Surabaya, East Java
IDR7500000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a premier international hospitality group, is expanding its remote support services and is looking for a dedicated and customer-centric Remote Luxury Hotel Concierge. This position operates entirely remotely, providing exceptional service to guests of our affiliated luxury hotels worldwide. You will be the primary point of contact for guests, handling a wide range of requests and ensuring a seamless and memorable experience. This is a unique opportunity to leverage your passion for service in a flexible, home-based role.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to guest inquiries via phone, email, and chat regarding bookings, services, and general information.
- Proactively anticipate guest needs and offer personalized recommendations for dining, entertainment, local attractions, and transportation.
- Make reservations for restaurants, tours, events, and transportation, liaising with external partners.
- Handle guest requests for special amenities, room service, and housekeeping with efficiency and accuracy.
- Resolve guest complaints and concerns with empathy and tact, escalating issues to management when necessary, and ensuring satisfactory resolutions.
- Maintain an in-depth knowledge of hotel facilities, services, local area, and current events to provide informed advice.
- Build and maintain strong relationships with guests, fostering loyalty and repeat business.
- Assist with pre-arrival arrangements and post-stay follow-ups to ensure guest satisfaction.
- Stay updated on current travel trends and best practices in remote customer service within the hospitality industry.
- Contribute to the continuous improvement of concierge services and guest experience through feedback and suggestions.
- Proven experience in a high-end hotel concierge, guest services, or luxury travel advisor role.
- Exceptional communication and interpersonal skills, with fluency in English (both written and verbal). Proficiency in additional languages is a significant asset.
- Strong organizational skills and the ability to multitask effectively in a fast-paced, remote environment.
- Proficiency with reservation systems, CRM software, and standard office applications.
- A genuine passion for delivering outstanding customer service and a proactive, problem-solving attitude.
- Ability to work independently, manage time effectively, and maintain a high level of professionalism from a home office.
- High school diploma or equivalent; further education or certifications in hospitality are advantageous.
- Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
This advertiser has chosen not to accept applicants from your region.
7
Luxury Hotel Concierge Manager
28282 Pekanbaru, Riau
IDR18000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a sophisticated and highly organized Luxury Hotel Concierge Manager to oversee operations in Pekanbaru, Riau, ID . This pivotal role demands an individual with impeccable customer service skills, extensive local knowledge, and the ability to anticipate and fulfill the needs of discerning international and domestic guests. You will lead a team of concierge professionals, ensuring the highest standards of service delivery are consistently met and exceeded. Your responsibilities will include managing guest requests for reservations, transportation, entertainment, and personalized experiences, often at short notice and with complex requirements. You will be the primary point of contact for VIP guests, building rapport and ensuring their stay is memorable and seamless. Developing and maintaining strong relationships with external vendors, including restaurants, tour operators, and transportation providers, is essential for delivering exceptional service. This role requires a proactive approach to problem-solving, the ability to handle challenging situations with grace and efficiency, and a keen eye for detail. You will also be involved in training and mentoring the concierge team, performance reviews, and implementing service improvement initiatives. A passion for hospitality, a polished appearance, and excellent interpersonal skills are paramount. Fluency in English and Bahasa Indonesia is required, with additional languages being a significant asset. The ideal candidate will have a proven track record in luxury hospitality management, a deep understanding of hotel operations, and a genuine commitment to creating unforgettable guest experiences. This is a fantastic opportunity to contribute to the reputation of a premier establishment in Pekanbaru, Riau, ID .
This advertiser has chosen not to accept applicants from your region.
8
Remote Luxury Hotel Concierge
10110 Jakarta Pusat, Jakarta
IDR15000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is a premier hospitality group seeking an exceptional and globally-minded Remote Luxury Hotel Concierge to join their expanding virtual team. In this fully remote role, you will be the primary point of contact for discerning guests, providing unparalleled service and crafting bespoke experiences from the comfort of your own home. You will leverage your extensive knowledge of travel, local attractions, and luxury services to anticipate guest needs and exceed expectations. This is an exciting opportunity to be at the forefront of remote hospitality, offering personalized assistance for everything from dining reservations and event ticketing to private tours and transportation arrangements. You will be responsible for managing guest inquiries via phone, email, and chat, ensuring prompt, accurate, and courteous responses. A deep understanding of upscale lifestyle, current trends, and international destinations is essential. You will collaborate with a network of trusted partners to fulfill guest requests, ensuring seamless execution and exceptional quality. The ideal candidate is a natural problem-solver, possesses impeccable communication skills, and has a passion for delivering world-class service in a virtual setting. Your ability to maintain discretion, confidentiality, and a professional demeanor at all times is paramount. This role requires high levels of organization, self-motivation, and the ability to thrive in a dynamic, remote environment. Join us and redefine the art of hospitality for a modern, connected world, all from your dedicated home office.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional personalized concierge services to guests remotely.
- Manage all guest inquiries via phone, email, and instant messaging promptly and efficiently.
- Research and recommend local attractions, dining, entertainment, and activities tailored to guest preferences.
- Make reservations for restaurants, events, and tours, ensuring VIP treatment.
- Arrange transportation, including private cars and flights.
- Coordinate with local vendors and service providers to fulfill guest requests.
- Handle special requests and personalize guest experiences.
- Maintain detailed records of guest preferences and interactions.
- Stay updated on local and international travel trends and luxury offerings.
- Address and resolve guest concerns with professionalism and empathy.
Qualifications:
- Proven experience as a Concierge or in a high-end hospitality role.
- Exceptional knowledge of luxury services, travel, and lifestyle.
- Outstanding communication, interpersonal, and customer service skills.
- Strong organizational and time management abilities.
- Proficiency in using online research tools and reservation systems.
- Ability to work independently and as part of a remote team.
- Discretion and a high level of confidentiality.
- Fluency in English required; additional languages are a plus.
- Must have a reliable internet connection and a dedicated workspace.
- Passion for delivering five-star service.
This advertiser has chosen not to accept applicants from your region.
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