2,049 Hotel Positions jobs in Indonesia
Hotel Front Desk Supervisor
34111 Bandar Lampung, Lampung
IDR60000000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is a premier hospitality establishment seeking an energetic and customer-focused Hotel Front Desk Supervisor to lead their front office operations. This is an on-site position located in **Bandar Lampung, Lampung, ID**. You will be responsible for overseeing the daily operations of the front desk, ensuring guests receive prompt, efficient, and courteous service. Key duties include managing check-ins and check-outs, handling guest inquiries and requests, resolving complaints, and coordinating with other hotel departments to ensure a seamless guest experience. You will lead and train a team of front desk agents, fostering a positive and productive work environment. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a passion for delivering exceptional customer service. Previous experience in a supervisory role within the hotel or hospitality industry is essential. Proficiency in hotel management software and reservation systems is required. You should be adept at multitasking, handling high-pressure situations with composure, and maintaining high standards of professionalism. This role requires a keen eye for detail, strong organizational skills, and the ability to motivate a team to achieve service excellence. Join us and be a key player in ensuring our guests have a memorable stay.
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Hotel Front Desk Manager
75121 Samarinda, East Kalimantan
IDR7000000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable hospitality group, is seeking an experienced and dynamic Hotel Front Desk Manager for their establishment in Samarinda, East Kalimantan, ID . This is a crucial on-site role responsible for overseeing all front office operations and ensuring exceptional guest experiences. You will lead and manage the front desk team, including receptionists and guest service agents, fostering a welcoming and efficient environment. Key responsibilities include managing check-in and check-out processes, handling guest inquiries and complaints, coordinating with other hotel departments (housekeeping, F&B, maintenance), and ensuring the smooth operation of the reservation system. The Front Desk Manager will also be responsible for staff scheduling, training, performance management, and maintaining high standards of customer service. You will oversee billing and payment procedures, manage guest accounts, and ensure compliance with hotel policies and procedures. Experience with property management systems (PMS) is essential. The ideal candidate will possess strong leadership qualities, excellent communication and interpersonal skills, and a passion for hospitality. You must be adept at problem-solving, capable of handling stressful situations with professionalism, and able to motivate your team to deliver outstanding service. A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role, is required. A degree in Hospitality Management or a related field is a plus. Flexibility to work various shifts, including evenings, weekends, and holidays, is necessary. This is an on-site position with no remote work options. Our client offers a competitive salary, accommodation allowance, and opportunities for career growth within the hospitality industry. We are looking for an individual who is dedicated to providing superior guest service and driving operational excellence in the front office.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Front Desk Supervisor
46111 Cirebon, West Java
IDR7000000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable hotel in **Tasikmalaya, West Java, ID**, is seeking an experienced and dynamic Hotel Front Desk Supervisor to lead their front office team. This role requires hands-on management of daily operations, ensuring exceptional guest experiences from arrival to departure. You will be responsible for supervising front desk staff, handling guest inquiries and complaints, managing reservations, and overseeing check-in and check-out processes. The ideal candidate has a strong background in hospitality, excellent leadership qualities, and a commitment to maintaining high service standards.
Responsibilities:
Qualifications:
This is an excellent opportunity for a motivated individual to advance their career in hotel management and contribute to the success of a valued establishment in **Tasikmalaya, West Java, ID**. Apply now to become a key part of our guest experience team.
Responsibilities:
- Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
- Manage guest arrivals and departures, ensuring a smooth and efficient check-in/check-out process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Oversee reservation management, including booking, modifying, and canceling reservations.
- Ensure accurate billing and cash handling procedures are followed.
- Conduct regular guest service audits and implement service improvement initiatives.
- Liaise with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Maintain a high level of product knowledge regarding hotel facilities and services.
- Generate daily reports on occupancy, revenue, and guest feedback.
- Uphold the hotel's reputation for excellent customer service.
Qualifications:
- Proven experience as a Front Desk Agent, Front Desk Supervisor, or similar role in the hospitality industry.
- Excellent knowledge of hotel reservation systems (PMS) and front office operations.
- Strong leadership and team management skills.
- Exceptional customer service and interpersonal skills.
- Ability to handle stressful situations calmly and professionally.
- Proficiency in Microsoft Office Suite and relevant hospitality software.
- Good communication skills in both Bahasa Indonesia and English.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A professional appearance and demeanor.
This is an excellent opportunity for a motivated individual to advance their career in hotel management and contribute to the success of a valued establishment in **Tasikmalaya, West Java, ID**. Apply now to become a key part of our guest experience team.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Front Desk Supervisor
29401 Batam, Riau Islands
IDR6000000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our leading hospitality group is seeking an enthusiastic and detail-oriented Hotel Front Desk Supervisor for our property in Batam, Riau Islands, ID . This hybrid role requires a blend of on-site leadership and remote administrative duties, offering flexibility while ensuring exceptional guest experiences. As a supervisor, you will oversee daily front desk operations, manage a team of receptionists, and ensure smooth check-in and check-out processes. You will be responsible for handling guest inquiries, resolving complaints, and maintaining high standards of customer service. Your duties will include training new staff, scheduling shifts, and ensuring all front desk procedures are followed efficiently and accurately. You will also play a crucial role in managing reservations, room assignments, and guest requests. The hybrid nature of this role means you will dedicate specific days to on-site supervision and guest interaction, while other days may involve remote management of administrative tasks, performance reviews, and operational planning. Strong communication, problem-solving, and leadership skills are essential. The ideal candidate will have a proven track record in hotel operations, a passion for hospitality, and the ability to motivate a team. Experience with property management systems (PMS) is required. You will contribute to creating a welcoming atmosphere and ensuring guest satisfaction from arrival to departure. This is an excellent opportunity to advance your career in the hospitality industry within a dynamic and supportive environment.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Front Desk Supervisor
25111 Padang, West Sumatra
IDR5000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a distinguished boutique hotel located in a prime tourist destination, is seeking a dynamic and customer-focused Hotel Front Desk Supervisor to oversee daily operations and ensure an exceptional guest experience in Padang, West Sumatra, ID . This role requires a proactive individual with strong leadership skills and a passion for hospitality.
As the Front Desk Supervisor, you will be responsible for managing the front desk team, coordinating check-in and check-out procedures, handling guest inquiries and complaints, and ensuring all front office operations run smoothly and efficiently. You will lead by example, providing outstanding service and motivating your team to achieve service excellence. Key responsibilities include scheduling staff, training new front desk agents, managing room inventory and rates, processing payments, and maintaining high standards of guest satisfaction. You will also liaise with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest stays. A keen eye for detail and the ability to handle pressure are essential. This role may involve some flexible working hours, including evenings and weekends, reflecting the nature of the hospitality industry, with a hybrid arrangement allowing for some administrative tasks to be performed remotely.
Key Responsibilities:
As the Front Desk Supervisor, you will be responsible for managing the front desk team, coordinating check-in and check-out procedures, handling guest inquiries and complaints, and ensuring all front office operations run smoothly and efficiently. You will lead by example, providing outstanding service and motivating your team to achieve service excellence. Key responsibilities include scheduling staff, training new front desk agents, managing room inventory and rates, processing payments, and maintaining high standards of guest satisfaction. You will also liaise with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest stays. A keen eye for detail and the ability to handle pressure are essential. This role may involve some flexible working hours, including evenings and weekends, reflecting the nature of the hospitality industry, with a hybrid arrangement allowing for some administrative tasks to be performed remotely.
Key Responsibilities:
- Supervise the daily operations of the front desk.
- Manage guest check-in and check-out processes efficiently.
- Train, schedule, and mentor front desk staff.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Ensure accuracy in handling payments and managing room inventory.
- Maintain high standards of guest service and satisfaction.
- Coordinate with other hotel departments to resolve guest issues.
- Assist in developing and implementing front office policies and procedures.
- Monitor front desk performance and implement service improvements.
- Maintain a welcoming and professional atmosphere at the front desk.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory role.
- Proven leadership and team management skills.
- Excellent customer service and communication skills.
- Proficiency in hotel management software (PMS).
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with the hospitality industry in Indonesia.
- Professional appearance and demeanor.
- Basic proficiency in English is required, with additional languages being an asset.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Front Desk Manager
16511 Magelang, Central Java
IDR10000000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in Depok, West Java , is seeking an experienced and charismatic Hotel Front Desk Manager to lead their front office operations. This is an essential on-site role responsible for overseeing all guest interactions, ensuring exceptional service standards, and managing the front desk team. You will be the face of the hotel, responsible for creating a welcoming atmosphere and resolving guest issues promptly and efficiently. Your leadership skills will be critical in training and motivating staff, optimizing check-in/check-out processes, and managing reservations to maximize occupancy and revenue. The ideal candidate possesses a strong understanding of hotel operations, excellent customer service skills, and a passion for the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Oversee daily front desk operations, including check-in, check-out, guest inquiries, and concierge services.
- Lead, train, and motivate the front desk team to deliver outstanding guest service.
- Ensure all guest requests and complaints are handled promptly, courteously, and professionally.
- Manage room inventory and reservations to maximize occupancy and revenue.
- Implement and enforce hotel policies and procedures.
- Conduct regular staff performance reviews and provide ongoing coaching.
- Liaise with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Monitor and manage the front desk budget and operational costs.
- Maintain high standards of guest satisfaction and actively seek feedback for continuous improvement.
- Oversee the security of the front desk area and manage cash handling procedures.
- Ensure the lobby and front desk area are well-maintained and presentable.
- Stay informed about local attractions and events to assist guests.
- High school diploma required; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 5 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
- Proven track record of delivering exceptional customer service in the hospitality industry.
- Strong leadership, interpersonal, and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Knowledge of hotel operational procedures and standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A professional appearance and demeanor.
- Passion for hospitality and creating memorable guest experiences.
- Familiarity with the Depok tourism landscape is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Front Desk Manager
10220 Jakarta Pusat, Jakarta
IDR15 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and guest-focused Hotel Front Desk Manager to lead operations at their premier establishment in Jakarta, Jakarta, ID . This role is central to the guest experience, overseeing the front desk operations to ensure seamless check-ins, check-outs, and overall guest satisfaction. You will manage a team of front desk agents, providing training, guidance, and motivation to deliver exceptional service standards. The ideal candidate will have a strong background in hotel management, with a deep understanding of front office procedures, reservation systems, and customer relationship management. You will be responsible for developing and implementing front desk policies and procedures, ensuring adherence to brand standards and operational efficiency.
Key responsibilities include managing daily front desk activities, handling guest inquiries and resolving complaints promptly and professionally, and overseeing room assignments and guest service requests. You will also be involved in staff scheduling, performance evaluations, and ensuring the continuous development of your team. This role requires excellent leadership, communication, and interpersonal skills, along with a keen eye for detail and problem-solving abilities. You should be proficient in using hotel management software (PMS) and possess a thorough understanding of revenue management principles as they apply to front desk operations. A commitment to creating a welcoming and memorable stay for every guest is essential. The ability to work flexible hours, including evenings, weekends, and holidays, is required. This is an excellent opportunity for a dedicated hospitality professional to contribute to the success of a renowned hotel.
Key Responsibilities:
Key responsibilities include managing daily front desk activities, handling guest inquiries and resolving complaints promptly and professionally, and overseeing room assignments and guest service requests. You will also be involved in staff scheduling, performance evaluations, and ensuring the continuous development of your team. This role requires excellent leadership, communication, and interpersonal skills, along with a keen eye for detail and problem-solving abilities. You should be proficient in using hotel management software (PMS) and possess a thorough understanding of revenue management principles as they apply to front desk operations. A commitment to creating a welcoming and memorable stay for every guest is essential. The ability to work flexible hours, including evenings, weekends, and holidays, is required. This is an excellent opportunity for a dedicated hospitality professional to contribute to the success of a renowned hotel.
Key Responsibilities:
- Oversee all front desk operations, ensuring smooth check-in and check-out processes.
- Manage, train, and motivate the front desk team.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Implement and enforce front desk policies and procedures.
- Ensure exceptional guest service standards are maintained at all times.
- Manage staff scheduling and performance.
- Oversee room inventory and assist with yield management strategies.
- Maintain a high level of knowledge of hotel services, local attractions, and events.
- Ensure the lobby and front desk area are well-maintained and presentable.
- Prepare daily reports on front desk activities and performance metrics.
- High school diploma or equivalent; Hospitality Management degree preferred.
- Minimum of 5 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
- Proficiency in hotel Property Management Systems (PMS).
- Strong understanding of front office procedures and guest service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to resolve conflicts and handle difficult guest situations effectively.
- Strong organizational and time management skills.
- Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Front Desk Supervisor
15111 Tangerang, Banten
IDR5500000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client , a prestigious hotel in the heart of Tangerang, Banten, ID , is seeking an experienced and dynamic Hotel Front Desk Supervisor to lead their front desk operations. This role requires a highly organized and customer-focused individual with a passion for providing exceptional guest experiences. You will be responsible for overseeing the daily activities of the front desk team, ensuring smooth check-in and check-out processes, and addressing guest inquiries and concerns with professionalism and efficiency. This is an on-site position.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
- Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest requests, complaints, and inquiries promptly and courteously.
- Oversee room inventory and occupancy levels, collaborating with the reservations department.
- Ensure all billing and payment transactions are processed accurately.
- Maintain a high level of product knowledge about hotel services, local attractions, and events.
- Implement and enforce hotel policies and procedures at the front desk.
- Conduct regular staff meetings to communicate important information and provide updates.
- Monitor the appearance and condition of the front desk area and lobby.
- Assist with scheduling and staff assignments to ensure adequate coverage.
- Respond to emergency situations calmly and effectively.
- Build rapport with guests and solicit feedback to enhance their stay.
- Contribute to achieving departmental goals and guest satisfaction targets.
Qualifications:
- Proven experience as a Front Desk Supervisor or in a similar role within the hospitality industry.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management capabilities.
- Proficiency in hotel property management systems (PMS) and standard office software.
- Ability to remain calm and professional under pressure.
- Excellent organizational and multitasking skills.
- Adept at problem-solving and conflict resolution.
- Flexibility to work various shifts, including weekends and holidays.
- Good command of English, both written and spoken, is essential.
- A passion for hospitality and a commitment to exceeding guest expectations.
- A diploma or degree in Hospitality Management or a related field is advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Front Desk Manager
16111 Bogor, West Java
IDR8000000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Hotel Front Desk Manager to lead their front desk operations in Bogor, West Java, ID . This role is crucial for ensuring exceptional guest experiences from check-in to check-out. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel operations and customer service best practices. Responsibilities include managing the front desk team, overseeing daily operations, handling guest inquiries and complaints, and ensuring efficient check-in/check-out procedures. You will be responsible for training and motivating front desk staff, scheduling shifts, and maintaining high standards of service and presentation. The Front Desk Manager will also manage reservation systems, process payments accurately, and collaborate with other hotel departments to ensure seamless guest stays. A key aspect of this role involves analyzing guest feedback to identify areas for improvement and implementing strategies to enhance guest satisfaction. This hybrid position involves significant on-site management duties combined with remote administrative tasks and reporting, offering a dynamic work environment. We are looking for a dedicated professional with a passion for hospitality and a proven ability to lead a team effectively in a fast-paced setting. Commitment to delivering outstanding service and maintaining the hotel's reputation is paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and supervise front desk staff to ensure excellent guest service.
- Oversee daily front desk operations, including check-in, check-out, and guest inquiries.
- Manage room reservations and inventory using the hotel's Property Management System (PMS).
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure accurate processing of payments, charges, and cash handling.
- Develop and implement procedures to enhance guest satisfaction and operational efficiency.
- Collaborate with housekeeping, maintenance, and F&B departments to coordinate guest services.
- Monitor front desk performance metrics and prepare regular reports.
- Maintain the aesthetic appeal and functionality of the lobby and front desk area.
- Conduct staff performance reviews and provide ongoing coaching.
- Manage scheduling for front desk personnel to ensure adequate coverage.
Qualifications:
- High school diploma or equivalent; hospitality management degree is a plus.
- Minimum of 3 years of experience in front desk operations, with at least 1 year in a supervisory or managerial role.
- Proven experience with hotel Property Management Systems (PMS).
- Strong knowledge of customer service principles and best practices in hospitality.
- Excellent leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office and standard office software.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to work various shifts, including weekends and holidays.
- Passion for providing exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Front Desk Manager
30131 Palembang, South Sumatra
IDR9000000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a renowned hospitality establishment, is seeking an experienced and guest-focused Hotel Front Desk Manager to lead their front desk operations in Palembang, South Sumatra, ID . This vital role ensures exceptional guest experiences from arrival to departure, overseeing the daily operations of the front desk, concierge, and bell services. You will be responsible for managing and training front desk staff, ensuring efficient check-in/check-out procedures, handling guest inquiries and complaints with professionalism, and maintaining high standards of service. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a keen eye for detail. A comprehensive understanding of hotel management systems (PMS), reservation procedures, and customer service best practices is essential. You will be expected to develop and implement strategies to enhance guest satisfaction, optimize room occupancy, and manage front office revenue. A minimum of 4 years of experience in hotel front desk operations, with at least 2 years in a supervisory or managerial role, is required. Experience in a luxury or boutique hotel environment is a plus. This is a hybrid role, requiring significant on-site presence to manage staff and operations directly, with potential for remote work for specific administrative tasks or scheduling on occasion. You must be adept at managing staff schedules, resolving conflicts, and ensuring smooth operations during peak times.
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