2,512 Hotel Representative jobs in Indonesia
Hotel Operations Supervisor - Guest Services
46111 Cirebon, West Java
IDR7000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Hotel Operations Supervisor to oversee guest services operations. As this is a fully remote role, you will play a vital part in ensuring exceptional guest experiences through effective remote management of front desk, concierge, and guest relations teams. You will be responsible for training and motivating staff, implementing service standards, and resolving guest issues to ensure satisfaction. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for delivering outstanding service. You will work closely with management to uphold the hotel's reputation and operational efficiency.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and guide the front desk, concierge, and guest relations teams to ensure high-quality service delivery.
- Train new staff members on hotel policies, service standards, and operational procedures.
- Monitor guest feedback and proactively address any concerns or complaints to ensure guest satisfaction.
- Implement and maintain service standards to enhance the overall guest experience.
- Manage room inventory and ensure accuracy in reservations and check-in/check-out processes.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations.
- Assist in developing and implementing strategies to increase guest loyalty and repeat business.
- Ensure compliance with all hotel policies, safety regulations, and emergency procedures.
- Conduct performance evaluations for team members and provide constructive feedback.
- Act as a point of contact for escalated guest issues and resolve them efficiently.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory role.
- Proven experience in guest relations and customer service management.
- Strong understanding of front desk operations, reservation systems, and hotel management software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and attention to detail.
- Passion for the hospitality industry and delivering exceptional guest experiences.
- Ability to work effectively in a remote team environment and manage staff remotely.
- Flexibility to work various shifts as needed, though the role is primarily remote supervision.
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0
Hotel Operations Executive
Batam, Riau Islands
IDR9000000 - IDR12000000 Y
RedDoorz
Posted today
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Job Description
What you will do?
- Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
- Monitor the quality of properties to ensure they meet our standards.
- Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
- Conduct field visits and follow-ups with properties to ensure compliance and address any issues.
Requirements:
- 2-3 years experience in Hotel Management, Account Management.
- Ability to supervise operational things in Star rating Hotel.
- A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
- Adaptability to a dynamic and fast-paced environment.
- Fluency in written and spoken English will be point plus.
- Availability to do business trip when needed.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
46111 Tasikmalaya, West Java
IDR10000000 Monthly
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of their esteemed establishment in **Tasikmalaya, West Java, ID**. This crucial role ensures the highest standards of guest satisfaction, operational efficiency, and staff performance. The Hotel Operations Manager will be responsible for managing all departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, and controlling costs without compromising service quality. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment. The successful candidate will have a deep understanding of the hospitality industry, excellent leadership skills, and a proven ability to resolve guest issues effectively and promptly. Experience in revenue management and strategic planning for hotel operations is highly desirable. You will be instrumental in creating memorable guest experiences and driving the hotel's reputation forward. This role requires a hands-on approach, a keen eye for detail, and the ability to work under pressure in a fast-paced environment. Strong communication and interpersonal skills are essential for liaising with guests, staff, and vendors. If you are passionate about hospitality and possess a strong operational acumen, we invite you to apply for this rewarding opportunity.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
20112 Medan, North Sumatra
IDR13000000 Annually
WhatJobs
Posted today
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Job Description
Our client is a well-regarded establishment in the Hospitality & Tourism sector seeking a seasoned Hotel Operations Manager for their property in Medan, North Sumatra, ID . This key leadership role is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maximizing revenue, and maintaining operational efficiency across all departments. The ideal candidate will possess strong leadership qualities, a deep understanding of hotel management principles, and a passion for delivering outstanding service. Responsibilities include: managing and coordinating the activities of various hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance; developing and implementing operational strategies to enhance guest satisfaction and loyalty; monitoring financial performance, controlling costs, and achieving budgeted revenue targets; recruiting, training, and motivating hotel staff to ensure high performance standards; developing and enforcing hotel policies and procedures; ensuring compliance with health, safety, and hygiene regulations; managing inventory and procurement processes for hotel supplies; resolving guest complaints and ensuring prompt and satisfactory resolutions; building and maintaining positive relationships with guests, staff, and local community stakeholders; overseeing the implementation of new initiatives and service improvements; conducting regular performance reviews and providing feedback to department heads. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial or supervisory role, is required. Proven track record of successfully managing hotel operations and improving financial performance is essential. Strong knowledge of hotel operations software (PMS, POS) and revenue management principles is necessary. Excellent leadership, communication, problem-solving, and decision-making skills are critical. The ability to motivate and lead a diverse team is paramount. A passion for customer service and a commitment to excellence in hospitality are key. This is an exciting opportunity to take on a leadership role within a thriving hospitality environment.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Director
75111 Samarinda, East Kalimantan
IDR12 Monthly
WhatJobs
Posted today
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Job Description
We are seeking an experienced and dynamic Hotel Operations Director to oversee the day-to-day management of our premier hotel in Samarinda, East Kalimantan, ID . This leadership role requires a strategic thinker with a passion for operational excellence and a deep understanding of the hospitality industry. You will be responsible for ensuring the smooth and efficient functioning of all hotel departments, from front office and housekeeping to food & beverage and maintenance. The ideal candidate will have a proven ability to manage teams, control costs, enhance guest satisfaction, and drive revenue growth. This position offers a hybrid work arrangement, allowing for both strategic on-site leadership and the flexibility to manage operations effectively.
Responsibilities:
Responsibilities:
- Direct and manage all hotel operations, including Front Desk, Housekeeping, Food & Beverage, Engineering, and Security.
- Develop and implement operational strategies to optimize efficiency, quality, and guest satisfaction.
- Oversee budgeting, financial planning, and cost control measures across all departments.
- Ensure compliance with all health, safety, and regulatory standards.
- Lead, train, and motivate department managers and their teams to achieve performance goals.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Drive revenue generation initiatives and manage key performance indicators (KPIs).
- Collaborate with Sales and Marketing teams to develop and execute strategic plans.
- Maintain strong relationships with suppliers, vendors, and local authorities.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Implement and uphold company policies and procedures.
- Manage operational risks and develop contingency plans.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management role.
- Proven leadership and team management skills.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent understanding of hotel operations, systems, and industry best practices.
- Exceptional problem-solving, decision-making, and strategic planning abilities.
- Outstanding communication, interpersonal, and negotiation skills.
- Proficiency in property management systems (PMS) and other relevant hotel software.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Knowledge of local market dynamics and trends is advantageous.
- Flexibility to work varied hours, including weekends and public holidays, as needed.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
80111 Denpasar, Bali
IDR180000000 Annually
WhatJobs
Posted today
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Job Description
A premier hospitality establishment in the vibrant tourist hub of Denpasar, Bali, ID is seeking an experienced and dynamic Hotel Operations Manager. This critical role oversees the day-to-day operations of the hotel, ensuring exceptional guest experiences and maximizing operational efficiency. The ideal candidate will have a proven track record in hotel management, demonstrating strong leadership, problem-solving, and interpersonal skills. Responsibilities include managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. You will be responsible for budgeting, financial management, and revenue optimization, as well as maintaining high standards of quality and service. This role requires extensive experience in staff training and development, performance management, and fostering a positive work environment. You will lead and motivate your team, ensuring they are equipped to provide outstanding customer service. The ability to anticipate guest needs, handle complaints effectively, and implement service recovery strategies is paramount. This position involves close collaboration with senior management to develop and execute strategic plans for the hotel's growth and success. Experience with hotel management software and systems is essential. A deep understanding of the hospitality industry, particularly in a resort or tourist destination like Denpasar, Bali, ID , is highly valued. Join a prestigious organization and play a key role in shaping the guest experience in one of the world's most desirable locations.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
70118 Banjarmasin, South Kalimantan
IDR15000000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their esteemed establishment. This hybrid role offers a blend of on-site leadership and remote strategic planning. The ideal candidate will possess a deep understanding of hotel management, including front office, housekeeping, food and beverage, and guest services. You will be responsible for ensuring exceptional guest experiences, managing staff performance, controlling operational costs, and upholding the hotel's brand standards. Key duties include developing and implementing operational policies and procedures, managing departmental budgets, optimizing resource allocation, and ensuring compliance with health and safety regulations. You will also play a vital role in staff training and development, fostering a positive and productive work environment. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is crucial. Excellent leadership, communication, and problem-solving skills are essential for success in this role. This position requires a proactive approach to anticipating guest needs and resolving any issues that may arise promptly and professionally. The hybrid nature of this role allows for flexibility while maintaining essential on-site presence for effective team leadership and operational oversight. We are looking for a results-oriented individual with a passion for hospitality and a commitment to excellence.
Location: Banjarmasin, South Kalimantan, ID (Hybrid role)
Location: Banjarmasin, South Kalimantan, ID (Hybrid role)
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
16310 Bogor, West Java
IDR16000000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dynamic and results-driven Hotel Operations Manager to oversee all aspects of hotel operations, managing from a fully remote position. This key role is responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. You will lead and motivate a diverse team of hotel staff, driving excellence across departments including front office, housekeeping, food and beverage, and maintenance. The ideal candidate will possess extensive experience in the hospitality industry, with a proven track record in hotel management and a deep understanding of operational best practices. Key responsibilities include developing and implementing strategic initiatives to enhance guest satisfaction, optimize revenue, and control costs. You will manage budgets, monitor key performance indicators, and ensure compliance with all health, safety, and regulatory standards. This position requires exceptional leadership, communication, and interpersonal skills, enabling you to foster a positive work environment and build strong relationships with guests, staff, and stakeholders. Proficiency in hotel management software and data analysis is essential for informed decision-making. We are looking for a proactive and adaptable professional with a passion for delivering outstanding guest experiences and a commitment to driving operational excellence. This remote role offers the flexibility to manage operations effectively, supported by a dedicated team and robust technology infrastructure. If you are a seasoned hospitality leader with a vision for success and a dedication to service, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
60113 Surabaya, East Java
IDR13000000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dynamic and results-oriented Hotel Operations Manager to join their thriving hospitality business. This fully remote role will be responsible for overseeing the day-to-day operations of multiple properties, ensuring exceptional guest experiences and efficient service delivery. You will manage front desk operations, housekeeping, food and beverage services, and maintenance, ensuring adherence to high standards of quality and cleanliness. A key aspect of this role is developing and implementing operational strategies to maximize revenue and control costs. You will lead and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment. The ideal candidate will have a strong understanding of hotel management systems, revenue management principles, and customer service best practices. Excellent communication, problem-solving, and leadership skills are essential. You will be responsible for staff training, performance evaluation, and ensuring compliance with health and safety regulations. This position offers the flexibility of remote work, allowing you to manage operations from anywhere. You will collaborate with sales and marketing teams to drive bookings and enhance guest satisfaction. Responsibilities include budgeting, inventory management, and resolving guest complaints. Experience in managing multiple hospitality venues concurrently is a significant advantage. If you are a seasoned hospitality leader passionate about delivering outstanding service and driving operational excellence, we encourage you to apply for this exciting remote opportunity.
Location: This is a fully remote position, however, you will be reporting to our operations based in Surabaya, East Java, ID .
Location: This is a fully remote position, however, you will be reporting to our operations based in Surabaya, East Java, ID .
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
16111 Bogor, West Java
IDR14000000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment located in the scenic city of Bogor, West Java. This critical role is responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance. The Hotel Operations Manager will lead, motivate, and manage a diverse team of hospitality professionals, fostering a positive work environment and promoting a culture of exceptional service. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling costs, and optimizing revenue streams. You will be instrumental in enhancing the guest experience by identifying service gaps, implementing service improvement initiatives, and ensuring prompt resolution of guest complaints. Strategic planning for service enhancements, event management, and maintaining brand standards are integral to this position. This role requires a deep understanding of the hospitality industry, including market trends, competitor analysis, and guest service excellence. The successful candidate must possess strong leadership, decision-making, and problem-solving abilities, with a keen eye for detail and a passion for delivering outstanding guest experiences. You will work closely with department heads to ensure seamless coordination and delivery of services. Performance metrics, including occupancy rates, RevPAR, guest satisfaction scores, and employee engagement, will be closely monitored and managed. This is an exciting opportunity to lead and inspire a team in a vibrant hospitality setting, contributing to the overall success and reputation of the hotel. A commitment to continuous improvement and a drive for excellence are essential qualities for this role. The ability to maintain composure under pressure and adapt to the fast-paced demands of the hotel industry is paramount.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, ensuring seamless service delivery.
- Manage and lead all hotel department heads and staff.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, control costs, and optimize revenue generation.
- Ensure adherence to brand standards and service quality guidelines.
- Monitor guest feedback and implement service improvement strategies.
- Resolve guest complaints and issues promptly and professionally.
- Coordinate with sales and marketing teams to drive occupancy and revenue.
- Ensure the safety, security, and maintenance of hotel facilities.
- Train and develop staff to foster a high-performance culture.
- Conduct regular performance reviews and provide constructive feedback.
- Stay updated on industry trends and best practices in hotel management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 2 years in an operations management role.
- Proven track record of successfully managing hotel operations and improving guest satisfaction.
- Strong knowledge of hotel operations, including Front Office, F&B, Housekeeping, and Revenue Management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Demonstrated ability in budgeting, financial management, and cost control.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Passion for delivering exceptional guest service.
This advertiser has chosen not to accept applicants from your region.
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