Customer Service Team Lead
80112 Denpasar, Bali
IDR10000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Team Lead to guide and motivate our customer support team. This role is essential for ensuring exceptional customer experiences and maintaining high service standards. You will be responsible for supervising day-to-day operations, providing training and coaching to team members, handling escalated customer issues, and contributing to the improvement of customer service processes. The ideal candidate will possess strong leadership qualities, excellent communication skills, a deep understanding of customer service best practices, and a commitment to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Leading, coaching, and motivating a team of customer service representatives to achieve performance goals.
- Monitoring team performance metrics and providing regular feedback and development opportunities.
- Handling and resolving complex customer inquiries and complaints escalated from the team.
- Ensuring adherence to service level agreements (SLAs) and company policies.
- Developing and implementing training programs for new and existing team members.
- Analyzing customer feedback and identifying trends to improve service quality.
- Collaborating with other departments to resolve customer issues efficiently.
- Maintaining a positive and supportive team environment.
- Assisting in the development and refinement of customer service processes and workflows.
- Generating reports on team performance, customer satisfaction, and key service metrics.
- Staying updated on product knowledge and industry best practices in customer service.
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Remote Customer Service Representative
80221 Denpasar, Bali
IDR5500000 month
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Service Representative to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere within Indonesia. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your role will involve addressing customer concerns, providing product information, processing orders, and troubleshooting issues with efficiency and empathy. We are looking for individuals who are passionate about delivering outstanding customer experiences and possess excellent communication skills. A keen ability to listen actively, understand customer needs, and provide clear, concise solutions is essential. You will need to be proficient in using various communication tools and CRM software. The ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote environment is crucial. This role requires a stable internet connection and a dedicated workspace free from distractions. Our client provides comprehensive training and ongoing support to ensure your success. You will be responsible for maintaining customer satisfaction, retaining customers, and contributing to the overall success of the customer support department. Proactive problem-solving and a willingness to go the extra mile for customers are highly valued.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer complaints and issues in a timely manner.
- Process customer orders and returns.
- Document all customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Contribute to team efforts and achieve performance goals.
- Maintain a positive and professional attitude at all times.
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Customer Service Representative - Technical Support
80361 Denpasar, Bali
IDR4000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and technically proficient Customer Service Representative to join their support team. This role will provide essential assistance to customers experiencing issues with our client's products and services. You will be responsible for diagnosing technical problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues. Responsibilities include answering inbound customer inquiries via phone, email, and chat; guiding customers through product setup and troubleshooting steps; escalating complex issues to higher levels of support; and documenting customer interactions and resolutions accurately in the CRM system. You will also be expected to stay updated on product knowledge and technical changes. Building positive customer relationships and ensuring a positive support experience are paramount. This role requires an ability to work both independently and collaboratively within a team environment, contributing to a supportive and efficient customer service department. Opportunities for professional growth and development within the company are available.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Diagnose and resolve technical issues with products and services.
- Guide customers through product installation, setup, and usage.
- Escalate unresolved issues to appropriate technical teams or specialists.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Stay current with product updates and technical knowledge.
- Identify trends in customer issues and provide feedback to the product development team.
- Adhere to company policies and procedures for customer service and technical support.
- Contribute to team goals and objectives in a collaborative environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Strong understanding of common technical issues and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Team player with a positive attitude.
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Customer Service Representative - Bilingual (English/Indonesian)
80361 Denpasar, Bali
IDR5000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a friendly, articulate, and customer-focused Customer Service Representative to join their support team in Denpasar, Bali, ID . This role is vital for providing exceptional service and assistance to a diverse customer base, requiring fluency in both English and Indonesian. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience through various communication channels. The ideal candidate is patient, possesses strong problem-solving skills, and thrives in a dynamic, customer-facing environment. This hybrid role offers the opportunity to engage with customers both on-site and remotely. Responsibilities include:
- Responding to customer inquiries via phone, email, chat, and social media.
- Providing accurate information about products, services, and policies.
- Resolving customer complaints and issues efficiently and empathetically.
- Guiding customers through troubleshooting processes for products or services.
- Processing orders, requests, and
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