2,073 IT Agent jobs in Indonesia

Customer Service & Technical Support Agent

25111 Padang, West Sumatra IDR5500000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a dedicated and skilled Customer Service & Technical Support Agent for their operations in **Padang, West Sumatra, ID**. This hybrid role requires a combination of in-office presence and remote work flexibility. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. The ability to communicate effectively and empathetically is crucial.

Key responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Providing first-level technical support and troubleshooting for product-related issues.
  • Guiding customers through product features, setup, and usage.
  • Resolving customer complaints and escalating complex issues to the appropriate departments.
  • Documenting customer interactions, issues, and resolutions accurately in the CRM system.
  • Maintaining a high level of product knowledge and technical expertise.
  • Identifying opportunities to improve customer satisfaction and service processes.
  • Collaborating with other teams, such as sales and product development, to address customer needs.
  • Adhering to service level agreements (SLAs) and quality standards.
  • Gathering customer feedback and reporting on common issues or trends.
  • Assisting with customer account management and order inquiries.
  • Contributing to a positive team environment and sharing knowledge with colleagues.

The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills. Previous experience in customer service or technical support is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be patient, empathetic, and able to work effectively in a dynamic environment. The ability to manage multiple tasks simultaneously and adapt to new information is essential. This role offers a blend of on-site collaboration and remote flexibility, making it ideal for someone seeking work-life balance in the **Padang** region. If you are passionate about helping others and possess strong communication abilities, we encourage you to apply.
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Agent Acquisition

Kota Surabaya, East Java IDR3000000 - IDR6000000 Y Sinergi Performa Cipta

Posted today

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Job Description

Responsibilities :

  • Visiting, education and acquisition of potential agents
  • Maintain and educate and improve relationships with agents
  • Monitoring agent performance according to area of responsibility
  • Targeted and strategic sales implementation
  • Increase agent productivity

Requirements:

  • Minimum education: Diploma (D3) or equivalent
  • Proficient in operating Microsoft Office applications
  • Minimum of 1 year of experience in sales or public relations
  • Excellent communication skills

Jenis Pekerjaan: Kontrak

Panjang kontrak: 12 bulan

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Telesales Agent

Jakarta, Jakarta IDR6000000 - IDR12000000 Y Cartrack Technologies Indonesia

Posted today

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Responsibilities:

  • Make outbound calls to prospective clients based on distribution and ensure that targets are met
  • Accurate data capturing
  • Obtain referrals from current clients
  • Create awareness by distributing marketing material
  • Generate quotations and follow-up
  • Obtain client information and complete subscription form on behalf of the client
  • E-mail completed subscriber form to client for signature and receive back or; on fitment day the technician will obtain the client signature
  • Submit completed and signed subscriber agreement to sales admin for capturing
  • Follow up on fitment scheduling
  • Contact client to confirm scheduled appointment
  • Follow-up if appointment was not honoured
  • Assist client with any other services required i.e., change of ownership, cancellations, invoices etc.
  • Ensure that quality is maintained according to company policies and procedures
  • Ensure that product and system knowledge is up to date by attending various information / training sessions

Requirement :

  • Minimum Diploma/Bachelor's Degree from any field
  • Can communcate well in english preferable
  • Minimum two years of experience in Telesales/Telemarketing
  • Able to communicate with people at all levels with an independent, proactive, positive, hardworking, and driven with a can-do attitude
  • Only English resume will be considered
  • People person with a strong customer service attitude
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Agent Partner

IDR6000000 - IDR12000000 Y Amartha Financial

Posted today

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Job Description

Tanggung Jawab

  • Melakukan akuisisi agen AmarthaLink sesuai target yang ditetapkan.
  • Mensosialisasikan dan mengedukasi calon agen mengenai manfaat serta mekanisme layanan AmarthaLink.
  • Menjalin dan menjaga hubungan baik dengan agen untuk memastikan kepuasan serta kelancaran operasional.
  • Memberikan pendampingan dan pelatihan terkait penggunaan sistem, produk, dan layanan.
  • Memantau transaksi serta kinerja agen guna memastikan aktivitas berjalan optimal.
  • Menganalisis potensi pasar dan menyusun strategi pengembangan agen di wilayah yang menjadi tanggung jawabnya.
  • Menyusun laporan berkala terkait aktivitas penjualan dan akuisisi agen.

Kualifikasi

  • Pendidikan minimal Diploma
  • Pengalaman minimal 6 bulan sebagai sales akuisisi di bank, BRI, telco, retail, atau FMCG
  • Menguasai area penempatan Memiliki kendaraan roda dua & SIM C aktif
  • Mampu menggunakan MS Excel / Google Sheet
  • Siap kerja lapangan
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Reservations Agent

IDR120000000 - IDR240000000 Y Marriott International

Posted today

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Additional Information

Job Number

Job CategoryReservations

LocationHiliwatu Bali Ubud a Tribute Portfolio Resort, Jalan Pura Dalem No 88, Ubud, Bali, Indonesia, 80572

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Fulfillment Agent

Jakarta, Jakarta IDR25000000 - IDR50000000 Y Decathlon Indonesia

Posted today

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We are seeking a Fulfillment Agent (Full Time) to join our team. Report directly to the Fulfillment Manager. You will take responsibility to process digital orders in
Jakarta.

RESPONSIBILITIES :

  • Ensure that all incoming orders can be fulfilled 100% to deliver the best experience to the users.
  • Pick items from store based on order requirements.
  • Pack items securely and label packages correctly.
  • Perform quality control to make sure the order is safe to ship and there are no defective products.
  • Scan and recap orders that have been packed.
  • Perform package handover with couriers.

KEY REQUIREMENTS :

  • Strong attention to details to avoid errors in order processing.
  • Familiarity with computer software used for order processing, such as Google Tools (Spreadsheet, Docs, etc.)
  • Good organizational skills to manage multiple tasks and prioritize workload in a fast-paced environment.
  • Ability to work collaboratively with other team members, such as Store Team.
  • Physical stamina may be required for tasks such as lifting and moving packages
  • Agile and well-adapted.
  • Fluent in English is a plus.
  • Willing to work on weekends and public holiday.
  • Working on site.

WE OFFER:

Bonus / Comprehensive medical insurance / Global shareholding program / 12 days of paid annual leave / Discount on Decathlon product / Various career opportunities domestic and international / 40 working hours per week / 2 day off per week

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Sales Agent

IDR30000000 - IDR50000000 Y NUSA SURYA CIPTADANA FINANCE

Posted today

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NUSA SURYA CIPTADANA FINANCE sedang membuka lowongan untuk posisi Penuh waktu Sales Agent di Jaka Setia, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

  • Tersedia jam fleksibel
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Property Agent

IDR1500000 - IDR2800000 Y Brighton Wisdom - Cengkareng

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Brighton Wisdom - Cengkareng sedang membuka lowongan untuk posisi Penuh waktu Property Agent di Pegadungan, Daerah Khusus Ibukota Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

  • Tersedia jam fleksibel
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Sales Agent

Bandung, West Java IDR3000000 - IDR5000000 Y PTa Rajasa Food

Posted today

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PT.Aditiya Rajasa Food sedang membuka lowongan untuk posisi Penuh waktu Sales Agent di Suka Asih, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

  • Tersedia jam fleksibel
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Sales Agent

IDR3000000 - IDR5000000 Y HANDYMAN SMART TECHNOLOGY

Posted today

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HANDYMAN SMART TECHNOLOGY sedang membuka lowongan untuk posisi Penuh waktu Sales Agent di Dukuh Pakis, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Mencari kandidat untuk bekerja pada:
  • Senin pagi
  • Selasa pagi
  • Rabu pagi
  • Kamis pagi
  • Jumat pagi
  • Sabtu pagi
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