4,591 IT Representative jobs in Indonesia

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

Requirements

• We are looking for those with 1-2 years of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willing to work in shifts, including the possibility of being assigned on night shifts, weekends, or public holidays, and open to adjusting schedules based on company needs.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Company Description

Established in 2009, IndoLinen has become one of Bali's reliable suppliers for high-quality bed linen, food and beverage linen, bedding goods, and towels, catering primarily to the hospitality industry. It has grown steadily and invested strategically to secure its future and expand market share. We pride ourselves on customer satisfaction, continuously improving the quality of our products and services. All our linen products are produced, inspected, and packaged in-house to ensure exceptional quality. IndoLinen is recognized as a go-to source for best-quality linen and home living products at competitive prices.

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Denpasar. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include troubleshooting issues, communicating effectively with customers, and maintaining records of customer interactions. Providing timely and efficient support to customers to maintain a high level of customer satisfaction is key for this role.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills
• Troubleshooting skills
• Excellent problem-solving abilities
• Ability to work well in a team-oriented environment
• Previous experience in the hospitality industry is a plus
• Proficiency in using customer support software and tools

Job Description

• Serve as the main point of contact for customers in Indonesia, ensuring timely and professional support.
• Provide product-related guidance and after-sales support to customers, especially in the aquaculture or biotech sector.
• Maintain and update customer data, feedback, and case resolution in the internal system.
• Coordinate with logistics and warehouse teams to monitor order status, deliveries, and stock availability.
• Assist with onboarding and training customers on how to use test kits and diagnostic products.
• Liaison communication and collaborate with the international teams (including Singapore and Vietnam) using English for tasks.
• Occasionally assist in local marketing or business development activities (e.g. exhibitions, seminars, etc.).
• Support general operational tasks as assigned.

Requirements

• Based in Batam (Indonesia) and willing to work full-time on-site. (Monday - Friday)
• Have a passport and willingness to travel for business when required (within Indonesia and international).
• Proficient in English and Bahasa.
• At least 1 year of working experience in customer service, operations, or related roles.
• Experience or interest in biotech, aquaculture, or warehouse/logistics is a strong advantage.
• Excellent communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and customer-focused.

Benefits

• Competitive salary based on qualifications and experience, along with other benefits (to be discussed in the interview).
• Social insurance in accordance with local labor laws.
• A dynamic and professional working environment in a multinational company.
• Opportunities for career development alongside an experienced and specialized team.
• Onboarding training in industry knowledge, company products, and technologies.

Job Type: Full-time

Ability to commute/relocate:

• Batam: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English and Bahasa (Preferred)

Location:

• Batam (Required)

Willingness to travel:

• 25% (Required)

Application Deadline: 09/30/2025

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

• Fresh graduates are highly welcome to apply. For experienced candidates, we are looking for those with 1-2 years max of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willingness to work on weekends and the ability to adapt to a shift work system.
• Willing to work in shifts.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity with your colleagues or friends.

Thank you

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer problems and guide them towards satisfactory solutions.
• Document all customer interactions, transactions, comments, and complaints accurately.
• Escalate unresolved issues to appropriate departments or senior staff.
• Follow communication procedures, guidelines, and policies.
• Identify and report trends in customer inquiries and feedback.
• Assist in training new team members on customer service protocols.
• Maintain a high level of product and service knowledge.
• Contribute to team efforts by accomplishing related results as needed.
• Identify opportunities to improve the customer experience.
• Process orders, forms, applications, and requests.
• Manage customer accounts and ensure data accuracy.
• Build and maintain positive relationships with customers.
• Gather customer feedback and share it with the relevant teams for service improvement.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and customer relationship management (CRM) software.
• High school diploma or equivalent; college degree preferred.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Experience with ticketing systems is a plus.
• Ability to work independently and as part of a team.
• Familiarity with the local market and customer base in Bandar Lampung, Lampung, ID .
• Adaptability to changing policies and procedures.
• A positive attitude and willingness to go the extra mile.
• Experience with remote work tools and protocols.
• Commitment to customer satisfaction and service excellence.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges as needed.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to supervisors or appropriate departments.
• Contribute to a positive team environment and share knowledge with colleagues.
• Follow company procedures and guidelines for customer support.
• Gather customer feedback and provide insights to improve services.
• Strive to achieve and exceed customer satisfaction targets.

• High school diploma or equivalent; Associate's degree is a plus.
• Minimum of 1-2 years of experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong listening and empathy skills.
• Ability to handle stressful situations and difficult customers calmly.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is an advantage.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and a strong work ethic.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Provide information about products and services.
• Process customer requests, such as orders, cancellations, or returns.
• Escalate complex issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and report trends in customer issues to improve services.
• Build rapport and maintain strong customer relationships.
• Adhere to company policies and procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Ability to work independently and as part of a hybrid team.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and complaints effectively and efficiently.
• Providing accurate information about products and services.
• Guiding customers through troubleshooting steps for common issues.
• Documenting all customer interactions and resolutions in the CRM system.
• Escalating complex issues to the appropriate departments or senior team members.
• Identifying opportunities to improve the customer experience.
• Building rapport and strong relationships with customers.
• Meeting or exceeding key performance indicators (KPIs) for customer satisfaction and response times.
• Maintaining up-to-date knowledge of company products and services.

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing information about products and services.
• Troubleshooting and diagnosing customer problems.
• Escalating complex issues to appropriate departments when necessary.
• Documenting customer interactions and resolutions in the CRM system.
• Following communication protocols, guidelines, and policies.
• Identifying and reporting trends in customer inquiries or issues.
• Continuously seeking to improve customer service processes and performance.
• Building rapport and fostering positive relationships with customers.
• Achieving individual and team performance goals.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience in a related client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Proficiency in using computers and common software applications.
• Ability to adapt to changing priorities and learn new products/services quickly.
• Experience with CRM software is an advantage.
• Fluency in Bahasa Indonesia and conversational English.