15 IT Service Transition jobs in Indonesia

Job Description:

• Analyse client business requirements and design appropriate SAP SM solutions
• Implement and configure SAP SM modules to meet client needs
• Develop and test SAP SM applications and customisations
• Provide technical support and training to client teams on SAP SM
• Collaborate with cross-functional teams to ensure seamless project delivery
• Contribute to the continuous improvement of our SAP SM service offerings

Requirements:

• Must be willing to work from office in Jakarta
• Bachelor's degree in information technology, Computer Science, or a related field with GPA 3.00
• Minimum 3 to 5 years of experience as an SAP SM Consultant
• Strong expertise in the SAP SM module, including configuration and functional processes.
• Good understanding of integration with other modules (SD, MM, PM, FICO).
• Ability to create comprehensive functional and technical documentation.
• Familiarity with ABAP debugging is an advantage.
• Experience in implementation projects within the automotive industry is preferred

Why join Us?

• We offer very attractive salary and outstanding benefits.
• Most of our clients are multinational company which you will be exposed to a large IT environment and valuable experience in international scale projects.
• You will always learn new things as our projects always adopt latest technology and best practice available in the market.
• Last but not least, we offer a supportive and encouraging environment that puts the emphasis on teamwork. Here, your soft skill (professional relationships, character, attitude) will grow as fast as your technical skill.

Deskripsi Pekerjaan:

Service Management Intern akan membantu untuk support rutin & project contact center seperti reporting, membantu support data tambahan yang dibutuhkan untuk analisa dan cek transaksi contact center.

Kriteria:

• Min. Mahasiswa Aktif S1 (sedang menempuh pendidikan S1)
• Dapat memberikan surat keterangan mahasiswa aktif dari kampus sebagai syarat penerimaan
• Berasal dari jurusan Computer Science dan Reputable University
• Dapat bekerja 5 hari per minggu (izin untuk keperluan di kampus diperbolehkan selama mendiskusikan dengan atasan)

Requirements

• Proven experience in
  IT Service Management (ITSM)
  processes.
• Hands-on experience administering
  ITSM tools
  (e.g., Jira, ServiceNow).
• Strong knowledge of the
  ITIL framework
  .
• Experience with
  IT system monitoring tools
  (Dynatrace, Zabbix, Nagios).
• Excellent problem-solving and analytical skills.
• Fluent English
  communication skills (written and verbal).

Responsibilities

• Design, implement, and manage
  ITSM processes
  including strategy, design, transition, operation, and continual service improvement.
• Define and manage
  SLA service delivery targets
  to ensure consistent and high-quality service performance.
• Administer and optimize
  ITSM tools
  such as Jira, ServiceNow, or equivalent service management platforms.
• Monitor IT systems using
  Dynatrace, Zabbix, or Nagios
  , ensuring proactive issue detection and resolution.
• Contribute to IT governance and
  process standardization
  aligned with ITIL best practices.
• Collaborate cross-functionally to drive continuous improvement and operational efficiency.

Desirable

• ITIL certification
  .
• Experience working in
  international change management
  environments.

PT. Swakarya Insan Mandiri (SIMGROUP) merupakan penyedia Management Service Solutions terpercaya yang telah bermitra dengan puluhan perusahaan ternama dari berbagai industri untuk memberikan layanan outsourcing terbaik.

Deskripsi Pekerjaan:

• Menyusun dan mengelola jadwal, rotasi, dan SOP operasional cleaning sesuai jenis area (hospital, office, industri, dll),
• Memantau dan memastikan kualitas pekerjaan tim lapangan serta menjaga reputasi perusahaan.
• Mengelola chemical dan peralatan cleaning (penggunaan, perawatan, penyimpanan) sesuai standar.
• Berinteraksi dengan klien & stakeholder—menyampaikan laporan, menangani keluhan, dan rekomendasi perbaikan.
• Menegakkan standar K3, memberikan pelatihan keselamatan, serta memantau kepatuhan tim.

Kualifikasi:

• Minimal pendidikan S1 (semua jurusan, lebih disukai Manajemen, Teknik Lingkungan, Teknik Industri, dan Hospitality) (Min. IPK 3.00).
• Minimal pengalaman 2 tahun di bidang cleaning / facility management.
• Sertifikasi yang diutamakan: BNSP Cleaning Supervisor & sertifikasi K3 umum.
• Memiliki kemampuan dalam penggunaan chemical (acidic / neutral / alkaline), equipment cleaning (vacuum, scrubber, extractor, dll), dan pengelolaan operasional.
• Kemampuan dalam memimpin tim, komunikasi, serta pemahaman dan penegakan standar K3 & pengelolaan limbah.

PS: Proses rekrutmen untuk sebagai karyawan internal.

Job Type: Contract

Contract length: 3 months

Melakukan pemindahan data dan pengerjaan data administratif lainnya

Minimum kualifikasi:

• Memiliki tingkat ketelitian yang baik
• Terbuka untuk semua jurusan

MT is a fast career track program for fresh graduate to learn about Business with our experienced mentor and unleash your potential to become the future leader.

We are currently looking for Customer Service Management Trainee Position with details as below:

Qualifications :

• Bachelor's Degree from Top Universities, any major
• Outstanding academic and non-academic achievements, minimum GPA of 3.0 or equivalent and minimum TOEFL score of 450
• Strong team players, high achievers, tech-savvy, keep to learn, effective problems solvers, proactive and prepared to initiate improvement
• Required language(s): English, Bahasa Indonesia

Job Description :
- handle incoming new and old leads from customers.
- Monitoring and managing all resources in projects to ensure the projects delivered.
- Give new idea to improve image, quality and performance of the products/services of the company in order to improve customer satisfaction.
- Maintain project scope and change request.
- Communicate with customer about how our solution that currently designed will support in achieve the project's goals.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT Service Management or similar roles.
• Strong understanding of ITIL framework (certification preferred).
• Hands-on experience with at least one ITSM platform (e.g., ServiceNow, Jira Service Management).
• Ability to manage multiple priorities in a fast-paced environment.
• Excellence in ITSM Monitoring tools (Dynatrace, Zabbix, Nagios and etc)

Responsibilities:

• Design, implement, and optimize ITSM processes such as Incident and Service Request.
• Managed incidents and service requests, ensuring SLA, KPI, and customer satisfaction compliance.
• Administered ITSM tools (Jira) and supported audits with documentation and reports.
• Developed process documentation, knowledge articles, and training materials.
• Analyzed service metrics to identify improvements and drove continual service improvement (CSI) initiatives.
• Led and supported major incident management activities.
• Maintained CMDB integrity and managed configuration item updates.

Responsibility :

• Distribute jobs to Authorized Service Partners
• Manage pending jobs and ensure achievement of job completion targets (daily, weekly, and monthly)
• Identify and set up ASC candidates in uncovered areas (based on sales coverage/expansion areas)
• Communicate regularly with ASCs, sales teams, and dealers (including weekly visits)
• Evaluate ASC performance, collect issues, and monitor resolution progress
• Resolve problems related to ASC operations

Requirement :

• Familiar with electronic product (TV, AC, refrigerator, washing machine).
• Familiar with customer service job rules
• Proficient in Microsoft Office, especially using Excel formulas
• Experienced in service center administrative activities
• Have a wide national network of Authorized Service Centers (ASC)

• Bachelor's degree in a related field.
• Minimum of 5 years' experience in project management, preferably in Survey Deployment and Transition, facility management.
• Strong understanding of project management principles (budgeting, scheduling, resource management).
• Having a good communication skill, presentation skill and deal with others
• Well appearance, fully understanding IFM and the method.
• Good initiative, under pressure adaptive and can collaborated with team
• Excellent communication, leadership, and negotiation skills.
• Willing to be assigned and coordinate at project sites as required.

• Perform survey for a new potential project, able to handle project operation during transition period and project deployment as well
• Perform administration work related to the project and coordination with related Department
• Regularly site visit all the projects under his responsible, meeting with client, giving a solution and feedback and prepare for a MoM
• Review financial report, cost control and optimize profit for the project
• Lead and manage the overall execution of Survey Deployment and Transition projects from initiation to completion.
• Develop project plans, timelines, and allocate resources (manpower, materials, and budget).
• Coordinate with internal teams, vendors, and external stakeholders to ensure smooth project delivery.
• Ensure all project activities meet the established quality, schedule, and budget standards.
• Prepare and present regular project progress reports to management.
• Identify potential project risks and implement effective mitigation solutions.
• Maintain strong relationships with clients and ensure customer satisfaction.