899 IT Services jobs in Indonesia

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Job Description

ABOUT YOUR ROLE:

Driving customer-focused value-added services, post-sales services included application & warranty support aligned with local business strategy and strengthened customer relationships.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Provide Technical Support:
  Engage with converters and end users as requested by marketing /sales personnel . Gather Market Intelligence and Support the Sales Cycle ( included design a solution /troubleshooting to meet the customer's specific requirements)
• Troubleshooting and Problem Solving:
  After sales service (hands-on troubleshooting) for product processing and end user functionality. Actively working with internal cross functional team members on quality issues and drive for closure with solutions and recommendations.
• Documentation:
  Technical Services Engineers are responsible for creating and maintaining technical documentation, such as FAQs, troubleshooting guides, and knowledge base articles. This documentation helps both customers and other support staff to find solutions more efficiently.
• Collaboration with Internal Teams:
  Act as a liaison between customers and other internal teams, such as product management and operation. Relay customer feedback and bug reports to the relevant teams to help improve the product.
• Customer Relationship Management:
  Build and maintain strong relationships with customers is a key part of the job. provide timely and accurate feedback, follow up with clients to ensure issues are resolved, and ensure a high level of customer satisfaction.
• Customer Care:
  Create an agenda focused on key metrics and improvements. Develop a standardized scorecard template for key account customers for consistency in reporting. Analyze scorecard data to identify trends and areas for improvement.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

• 5 years working experience in printing related industry or extended working experience at printer manufacturer, Ink suppliers or and other application companies related to label market
• Experience in a Automotive manufacturing or industrial environment
• Strong technical aptitude and analytical thinking
• General business process understanding, with a knowledge of the links between customers, production planning and manufacturing, and delivery
• A relatively sophisticated level of computer skills, with a strong preference being given to candidates with experience in the following environments: Google Suite, Windows, Microsoft Office, Adobe CC etc.
• Technical aptitude/understanding

Additional Information

All your information will be kept confidential according to EEO guidelines.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Some of your duties will include:

• Responsible for providing strategic direction to, and management of all of the Mine Department technical services functions, which includes the following departments: Mine and Exploration Geology, Geotechnical and Hydro geological Engineering and, Mine Planning and Mine Water Management Engineering. This position is responsible for the design and planning of all technical services to support mining operations and to ensure optimal feed delivery to concentrators.
• Provides strategic direction and leadership to all Technical Service functions within the Mine.
• Establishes and manages Mine Technical Service goals and objectives.
• Establishes and maintains Mine Technical standards.
• Promote projects and programs within the Mine that provide continuous improvement in the areas of safety, environment, production and efficiency.
• Creates and implements policies and procedures that result in optimum effectiveness, productivity and operating cost.
• Demonstrates interpersonal skills while managing and motivating an effective team.
• Ensures the transfer of technology from expatriate to national employees and the promotion and support of national employee training and skill development.
• Responsible for the development and management of manpower, operating and capital budgets for the Technical Service departments.
• Manages the Technical Services Department staff in order to perform department functions including; mine design optimization, short and long term planning and scheduling, geological drill hole planning, geological drilling, geological modelling, ore control, ore control reconciliation, geotechnical analysis and management, hydro geological analysis and management and other related tasks.
• Responsible for the development of production physical budgets for operating groups.
• Responsible for the preparation of reports of stockpiles, reserves and royalty apportionment.
• Responsible for the provision of plans to all operating groups.
• Ensures the effective communication of plans to the operating groups.
• Ensures the ongoing development and succession planning of personnel within the Department
• May be required to travel to and assist other domestic and international sites.
• Other duties as assigned.

What skills and experience do you need?

• Bachelor Degree or Master Degree in Mine Engineering, Geology or related field.
• Minimum 20 years of progressive mining experience; 7 years managerial role in mine technical services as Manager Mine Technical Services.
• Deep technical knowledge of Mine Engineering, Geology, Geotechnical and Hydrogeological Engineering; Advanced mine design and planning systems; Competent in mine planning and geological software (e.g., Vulcan, Deswik, Surpac, Leapfrog, Datamine), MS Office, and modeling tools; Experience in the management and administration of budgets and financial controls in a multinational company.
• Strong strategic leadership and team management skills; Experience developing high-performance teams and succession planning; Committed to safety, environmental stewardship, continuous improvement, and local talent development.
• Excellent communication skills in English both verbal and written and computer literate. Skilled in stakeholder engagement and technical presentation.

We are looking for several
Technical Services Engineers
to help us providing professional services to our
overseas
clients in the form of
upgrades
,
server migrations
,
software deployments
, and help us to handle
escalated support tickets
. If you have desire to deliver the highest possible
quality
,
professionalism
, and
client satisfaction
, we want you to join us

Qualifications

• Speak
  fluent
  English, both in professional and casual manners.
• Possess a degree in IT, engineering, or related disciplines.
• Industry
  certification
  on
  Microsoft
  ,
  AWS
  , or other relevant cloud certifications.

Requirements

• 3+ years
  of
  industry experience
  as an application support specialist or similar role.
• Working knowledge & skills in the recent years with
  Windows Server
  ,
  MS SQL Server
  , and
  IIS
  .
• Working knowledge & skills with
  AWS services
  .
• Ability to interpret and write
  scripts
  , preferably
  PowerShell
  .
• Strong
  troubleshooting
  skills.
• Excellent
  communication
  skills.
• Aptitude to learn new skills quickly.
• Experience with
  Microsoft Azure
  &
  Octopus Deploy
• desirable.

Key Responsibilities

• Undertake client server
  migrations
  ,
  upgrades
  , and
  deployments
  .
• Monitor
  ,
  investigate
  , and
  respond
  to application alerts and notifications.
• Management
  and
  resolution
  of
  escalated support tickets
  with defined OLA and SLA requirements.
• Creation
  and
  maintenance
  of team knowledge, processes, procedures, and operational
  documentation
  .
• Troubleshooting, management, and resolution of
  scripted automated tasks
  .
• Identify
  and
  make
  recommendation
  on area of
  improvements
  and participate in continual improvement initiatives.
• Proactively escalate and raise concerning issue with the software product, with relevant product team.

Important
:
Before applying, please update your CV in English and make it clear about the tools / tech stack you've been working on. Please understand we will shortlist and contact candidates who qualify based on the requirements above.

Some of your duties will include:

• Responsible for providing strategic direction to, and management of all of the Mine Department technical services functions, which includes the following departments: Mine and Exploration Geology, Geotechnical and Hydro geological Engineering and, Mine Planning and Mine Water Management Engineering. This position is responsible for the design and planning of all technical services to support mining operations and to ensure optimal feed delivery to concentrators.
• Provides strategic direction and leadership to all Technical Service functions within the Mine.
• Establishes and manages Mine Technical Service goals and objectives.
• Establishes and maintains Mine Technical standards.
• Promote projects and programs within the Mine that provide continuous improvement in the areas of safety, environment, production and efficiency.
• Creates and implements policies and procedures that result in optimum effectiveness, productivity and operating cost.
• Demonstrates interpersonal skills while managing and motivating an effective team.
• Ensures the transfer of technology from expatriate to national employees and the promotion and support of national employee training and skill development.
• Responsible for the development and management of manpower, operating and capital budgets for the Technical Service departments.
• Manages the Technical Services Department staff in order to perform department functions including; mine design optimization, short and long term planning and scheduling, geological drill hole planning, geological drilling, geological modelling, ore control, ore control reconciliation, geotechnical analysis and management, hydro geological analysis and management and other related tasks.
• Responsible for the development of production physical budgets for operating groups.
• Responsible for the preparation of reports of stockpiles, reserves and royalty apportionment.
• Responsible for the provision of plans to all operating groups.
• Ensures the effective communication of plans to the operating groups.
• Ensures the ongoing development and succession planning of personnel within the Department.

What skills and experience do you need?

• Bachelor Degree or Master Degree in Mine Engineering, Geology or related field.
• Minimum 20 years of progressive mining experience; 7 years managerial role in mine technical services as Manager Mine Technical Services.
• Deep technical knowledge of Mine Engineering, Geology, Geotechnical and Hydrogeological Engineering; Advanced mine design and planning systems; Competent in mine planning and geological software (e.g., Vulcan, Deswik, Surpac, Leapfrog, Datamine), MS Office, and modeling tools; Experience in the management and administration of budgets and financial controls in a multinational company.
• Strong strategic leadership and team management skills; Experience developing high-performance teams and succession planning; Committed to safety, environmental stewardship, continuous improvement, and local talent development.
• Excellent communication skills in English both verbal and written and computer literate. Skilled in stakeholder engagement and technical presentation.

Please be aware of certain frauds or misinformation regarding recruitment advertising on behalf of AMMAN We never ask for any payments whatsoever from applicants or candidates during the recruitment process. We never ask applicants or candidates to use specific travel agent services to make arrangements for transportation and accommodation during the recruitment process.

Job Description :

• Lead the team in gathering requirements/information from the sales team.
• Manage projects to ensure on-time delivery, within budget, and meeting quality standards,
• Provide coaching to technical staff.
• Prepare and ensure the completeness of technical documentation.
• Supervise engineering, design, and solution development processes.
• Ensure compliance with national and international technical standards.
• Conduct technical presentations to clients and related parties.
• Monitor resource usage and project budget.
• Identify technical risks and implement preventive solutions.
• Act as the main liaison between the technical team and other divisions.
• Contribute to the company's Research & Development strategy.
• Build a productive, collaborative, and results-oriented work culture.

Requirements:

• Bachelor's degree in Electrical or Electronic Engineering.
• Minimum of 5 years of work experience, including at least 2 years in a managerial position.
• Proven experience in leading engineering teams and managing medium to large-scale projects.
• Experienced in project work, capable of preparing BOQ (Bill of Quantity) and estimating project value.
• Proficient in understanding technical documents, including SOPs and other supporting documents.
• Skilled in creating technical plans and daily technical reports.
• Strong communication skills with various departments.
• Preferably experienced in water treatment, filtration, and related processes.
• Proficient in Microsoft Office and AutoCAD.
• Strong leadership, communication, and negotiation skills.
• Able to make quick decisions and work under pressure.
• Willing to travel for projects.
• Proficient in English.
• Possess a valid Class A driving license.

Duties and Responsibilities:

• Direct report to Technical Services Manager
• Assisting the Technical Services Manager in leading the team of technicians and regarding relationships with sub-suppliers
• Regularly carrying out preventive maintenance measures
• Ensuring the maintenance and repairing of machines and equipment in the resort
• Ensuring the application and respect of hygiene and safety procedures
• Taking part in administrative tasks
• To be fully conversant with all services and facilities offered by the resort
• To handle guest inquiries in a courteous and efficient manner and report guest complaints or problem to supervisors if no immediate solution can be found and assure follow up with the guest
• To implement a flexible scheduling based on business patterns
• To maintain a high standard of personal appearance at all times
• Help to promote and participate to various activities and other events in the resort

Requirements:

• Diploma/Bachelor Degree of Engineering (Mechanical/ Electrical/ Mechatronics)
• Has minimum 2-3 years experience at the same level of Assistant Maintenance/HVAC/Engineering/Technical Services Manager
• Experience at 4 or 5 stars hotel or resort preferred
• Energetic and positive thinking
• Outgoing and enthusiastic personality
• Good organization and interpersonal skills with excellent communication skill

GENERAL REQUIREMENTS:

• Fluent in English is mandatory, speaking other foreign language (e.g.: French or Mandarin) is a plus
• Team player, yet autonomous and able to multi-task
• Able to work long hours and work under pressure
• Willing to travel / relocate aboard (for a period of 12 months)

Key Responsibilities

• Proaktif memantau antrean kerja (work queues) dan memastikan setiap insiden atau permintaan ditangani sesuai SLA.
• Melakukan analisis awal, investigasi, dan penyelesaian masalah pada insiden operasional dengan dokumentasi lengkap di sistem tiket (misalnya ServiceNow).
• Memberikan dukungan untuk berbagai insiden dan permintaan terkait infrastruktur IT serta keamanan dasar.
• Berkolaborasi dengan tim internal, vendor, dan pelanggan untuk memastikan masalah terselesaikan dengan baik dan komunikasi berjalan efektif.
• Menjalankan proses change management termasuk pencatatan, identifikasi risiko, mitigasi, dan pelaksanaan perubahan yang disetujui.
• Melakukan root cause analysis atas insiden berulang dan berkontribusi dalam pembuatan knowledge base untuk perbaikan berkelanjutan.
• Melakukan handover shift dengan laporan insiden penting dan tugas kritikal yang perlu ditindaklanjuti.
• Memberikan dukungan teknis, terutama untuk triase awal dan troubleshooting dasar.
• Menangani eskalasi awal dari klien dengan pendekatan profesional dan fokus pada kepuasan pelanggan.
• Melaksanakan aktivitas maintenance dan disaster recovery test sesuai jadwal dan prosedur.

Knowledge and Attributes

• Pemahaman yang baik tentang infrastruktur IT (server, storage, network, virtualization, dan cloud).
• Memiliki dasar keamanan TI (security) seperti konsep firewall, IDS/IPS, access control, dan patch management.
• Mampu berkomunikasi efektif lintas budaya dan berorientasi pada kepuasan pelanggan.
• Berpikir analitis dan sistematis dalam menyelesaikan masalah teknis.
• Mampu bekerja dalam tekanan dan menjaga sikap positif.
• Memiliki soft skill kuat dalam komunikasi, empati terhadap klien, dan manajemen ekspektasi pelanggan.
• Adaptif terhadap perubahan dan memiliki kemauan belajar teknologi baru.
• Disiplin dalam mendokumentasikan pekerjaan serta menjaga kualitas layanan.
• Mampu berbahasa inggris secara lisan dan tulisan.

Academic Qualifications and Certifications

• Minimal Sarjana (S1) di bidang Teknik Informatika, Sistem Informasi, atau bidang terkait IT.

• Sertifikasi relevan menjadi nilai tambah, seperti:

• Networking: CCNA (wajib), CCNP Security atau PCNSE (diutamakan)

• Cloud: Microsoft Azure Administrator Associate, AWS Solutions Architect Associate, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI)
• Virtualization & Backup: VMware VCP, Veeam Certified Engineer, Zerto, Pure, atau VxRail
• SAP & Database: SAP Certified Technology Associate, Oracle Certified, IBM WebSphere Administrator
• Memahami konsep ITIL v4 menjadi nilai tambah.

Required Experience

• Minimal 2–4 tahun pengalaman di bidang managed services atau IT infrastructure operations.
• Pengalaman menggunakan ticketing tools seperti ServiceNow, Jira, atau sejenisnya.
• Terbiasa berinteraksi dengan vendor dan pihak ketiga (Service Provider, TAC, dll).
• Pengalaman menangani area server, storage, cloud, dan security incident handling tingkat menengah.