1,298 IT Support Specialist jobs in Indonesia
Remote Desktop Support Specialist
44114 Tasikmalaya, West Java
IDR12000000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and customer-focused Remote Desktop Support Specialist to join their dynamic IT team. In this fully remote position, you will be the primary point of contact for end-users experiencing technical difficulties with their hardware, software, and network systems. Your expertise will be vital in diagnosing and resolving a wide range of IT issues efficiently and effectively, ensuring minimal disruption to user productivity. Responsibilities include providing first-level technical support via phone, email, and chat; troubleshooting operating system problems (Windows, macOS); resolving application errors; assisting with hardware installations and configurations; and escalating complex issues to higher-level support teams when necessary. You will be responsible for documenting all support interactions and solutions in our ticketing system. The ideal candidate possesses strong technical troubleshooting skills, a thorough understanding of common software applications and hardware components, and excellent communication abilities. Experience with remote support tools (e.g., TeamViewer, AnyDesk) and IT ticketing systems is essential. A minimum of 2 years of experience in technical support or a similar role is required. You must be self-motivated, organized, and able to manage your time effectively in a remote work environment. A collaborative spirit and a passion for providing exceptional customer service are key to success in this role. This is a fantastic opportunity to advance your IT career from the comfort of your home. Join a forward-thinking company that values its employees and offers opportunities for continuous learning and development.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and accurately.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist users with hardware setup, including desktops, laptops, and peripherals.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate IT support teams.
- Educate users on basic IT best practices and system usage.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Minimum 2 years of experience in IT support or help desk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with common business applications (e.g., Microsoft Office Suite).
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
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0
Technical Support Specialist
16112 Purwakarta, West Java
IDR7 month
WhatJobs
Posted today
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Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their team in Bekasi, West Java, ID . This hybrid role involves providing both remote and on-site support to clients facing technical challenges. As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with our software products and services. Your responsibilities will include diagnosing and resolving technical issues via phone, email, and chat, documenting support cases, and escalating complex problems to higher-level support or development teams. You will also be responsible for creating and maintaining knowledge base articles and FAQs to empower users to find solutions independently. The ideal candidate will have a strong understanding of software troubleshooting, IT systems, and customer service best practices. Excellent communication skills, patience, and a genuine desire to help customers are essential. You must be able to explain technical concepts in a clear and concise manner to users with varying levels of technical expertise. This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer experiences. Experience with CRM software and ticketing systems is necessary. You will also participate in user training sessions and gather customer feedback to inform product improvements. This is a great opportunity to grow your technical skills and contribute to customer satisfaction in a dynamic environment.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to software products.
- Respond to customer queries in a timely manner across various channels (phone, email, chat).
- Diagnose and resolve technical hardware and software issues.
- Walk customers through problem-solving processes.
- Identify and escalate priority issues to the appropriate internal departments.
- Install, modify, and repair software and hardware for end-users.
- Maintain personal records of customer interactions and actions taken.
- Document all processes and create user-friendly guides and FAQs.
- Follow standard procedures for proper escalation of unresolved issues.
- Gather customer feedback and report on trends to management.
- Proactively identify opportunities to improve customer support processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in technical support or a customer service role with a technical focus.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal skills.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems and CRM software.
- Ability to manage time effectively and prioritize tasks.
- Customer-oriented attitude and patience.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
80111 Denpasar, Bali
IDR7000000 month
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to provide exceptional assistance to their clients. This role is vital in ensuring client satisfaction and smooth operation of their services. You will be the first point of contact for technical issues, diagnosing problems, and offering effective solutions through phone, email, and potentially in-person support. Responsibilities include troubleshooting software and hardware issues, guiding users through setup and operational procedures, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will have strong technical aptitude, excellent problem-solving abilities, and outstanding communication and customer service skills. A patient and empathetic demeanor is crucial. You should be able to explain technical concepts clearly to non-technical users. Familiarity with ticketing systems and remote diagnostic tools is a plus. This position requires you to be on-site, actively engaging with clients and resolving their technical challenges directly. You will be part of a supportive team environment, contributing to a positive client experience. Continuous learning and adaptation to new technologies will be key to success. We are looking for someone who is passionate about technology and helping people. This is an excellent opportunity to grow your career in technical support within a reputable organization. Join our client's team and make a difference in our clients' daily operations.
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2
Technical Support Specialist
20111 Medan, North Sumatra
IDR6500000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Specialist to provide expert assistance to clients at their **Medan, North Sumatra, ID** location. This role is critical for ensuring customer satisfaction by resolving technical issues efficiently and effectively. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of the products and services offered. You will be the first point of contact for technical inquiries, guiding users through troubleshooting steps and providing solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer technical inquiries via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions for technical problems.
- Install, configure, and maintain computer systems and peripherals.
- Provide clear and concise technical explanations to non-technical users.
- Document all customer interactions and resolutions in a ticketing system.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Identify recurring technical issues and suggest potential improvements to products or services.
- Assist with user training and provide educational resources.
- Maintain a high level of customer service and professionalism.
- Keep up-to-date with product knowledge and technical updates.
- Manage support queues and prioritize tasks effectively.
- Contribute to the knowledge base by creating helpful articles and FAQs.
- Ensure customer satisfaction with the support provided.
- Follow up with customers to confirm issue resolution.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree in IT, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication and active listening skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts clearly and patiently.
- Customer-oriented approach with a commitment to service excellence.
- Ability to work effectively both independently and as part of a team.
- Familiarity with the **Medan, North Sumatra, ID** service environment is a plus.
- Experience with helpdesk software and ticketing systems.
- Willingness to learn and adapt to new technologies.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
35147 Bandar Lampung, Lampung
IDR6000000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their helpdesk team in Bandar Lampung, Lampung, ID . This hybrid role offers a balance between remote work flexibility and on-site collaboration with the team. You will be the primary point of contact for customers seeking technical assistance with our client's products and services. Your responsibilities will include troubleshooting hardware and software issues, guiding users through installation and configuration processes, and resolving technical problems efficiently and effectively. You will document technical issues and solutions in a knowledge base, ensuring that common problems are easily resolvable for future reference. Excellent communication skills, both verbal and written, are essential for providing clear and concise support. You should possess strong problem-solving abilities and a patient, customer-centric approach. Experience with ticketing systems and remote support tools is required. A solid understanding of operating systems (Windows, macOS), networking concepts, and common software applications is necessary. The ideal candidate will have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. At least 2 years of experience in technical support or a similar customer service role is preferred. You must be comfortable working in a fast-paced environment and possess the ability to manage multiple support requests simultaneously. This role is critical in ensuring customer satisfaction and maintaining the reliability of our client's technological solutions.
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4
Technical Support Specialist
35111 Bandar Lampung, Lampung
IDR8000000 Annually
WhatJobs
Posted 1 day ago
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Job Description
WhatJobs is looking for a dedicated and customer-focused Technical Support Specialist to join our team in Bandar Lampung, Lampung, ID , with a hybrid work arrangement. This role is vital in providing efficient and effective technical assistance to our diverse customer base, resolving hardware, software, and network-related issues. You will be the first point of contact for customers seeking technical solutions, requiring strong diagnostic skills and a commitment to customer satisfaction. The ideal candidate is patient, possesses excellent communication abilities, and can clearly explain technical concepts to users with varying levels of technical expertise. You will contribute to maintaining high levels of customer loyalty and operational efficiency. Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical hardware and software issues.
- Guiding customers through step-by-step solutions for installation, usage, and troubleshooting.
- Escalating unresolved issues to appropriate internal teams.
- Documenting all customer interactions and technical solutions in the CRM system.
- Identifying and reporting recurring technical problems to management.
- Providing feedback on customer needs to improve product and service offerings.
- Maintaining a high level of customer satisfaction.
- Creating and updating knowledge base articles and FAQs.
- Participating in training sessions to stay updated on product knowledge.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
70111 Banjarmasin, South Kalimantan
IDR6 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide exceptional assistance to users in Banjarmasin, South Kalimantan, ID . This role is offered on a fully remote basis, allowing you to leverage your expertise from the comfort of your home. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our products or services. Your responsibilities will include troubleshooting hardware and software issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary.
Key duties involve responding to support requests via phone, email, and chat in a timely and professional manner. You will maintain detailed records of customer interactions, issues, and resolutions in our ticketing system. The role requires diagnosing and resolving a wide range of technical problems, including network connectivity, software installation, and hardware malfunctions. You will also be responsible for educating users on product features and best practices to prevent future issues. Proactive identification of recurring problems and contributing to the knowledge base with solutions will be highly valued.
The ideal candidate will possess strong technical aptitude and a deep understanding of common operating systems, software applications, and hardware components. Excellent problem-solving skills and the ability to think critically under pressure are essential. Exceptional communication and interpersonal skills are required to effectively interact with customers of varying technical backgrounds. Patience, empathy, and a commitment to customer satisfaction are paramount. Prior experience in a technical support or helpdesk role is highly desirable. Familiarity with remote support tools and ticketing systems is a plus. A relevant IT certification or a degree in Computer Science or a related field would be advantageous.
Qualifications:
This is a great opportunity to join a growing team and utilize your technical skills to support customers remotely from Banjarmasin, South Kalimantan, ID . Apply now to become a vital part of our client's support network.
Key duties involve responding to support requests via phone, email, and chat in a timely and professional manner. You will maintain detailed records of customer interactions, issues, and resolutions in our ticketing system. The role requires diagnosing and resolving a wide range of technical problems, including network connectivity, software installation, and hardware malfunctions. You will also be responsible for educating users on product features and best practices to prevent future issues. Proactive identification of recurring problems and contributing to the knowledge base with solutions will be highly valued.
The ideal candidate will possess strong technical aptitude and a deep understanding of common operating systems, software applications, and hardware components. Excellent problem-solving skills and the ability to think critically under pressure are essential. Exceptional communication and interpersonal skills are required to effectively interact with customers of varying technical backgrounds. Patience, empathy, and a commitment to customer satisfaction are paramount. Prior experience in a technical support or helpdesk role is highly desirable. Familiarity with remote support tools and ticketing systems is a plus. A relevant IT certification or a degree in Computer Science or a related field would be advantageous.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Proficiency in troubleshooting common hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
This is a great opportunity to join a growing team and utilize your technical skills to support customers remotely from Banjarmasin, South Kalimantan, ID . Apply now to become a vital part of our client's support network.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
17111 Purwakarta, West Java
IDR6500000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join our team as a Technical Support Specialist in Bekasi, West Java, ID and provide exceptional customer service. This role focuses on assisting customers with technical inquiries and troubleshooting issues related to our software and hardware products. You will be responsible for responding to customer tickets via phone, email, and chat, diagnosing problems, and providing clear, concise solutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and effectively. Responsibilities include documenting customer interactions, escalating complex problems to senior support staff, and contributing to our knowledge base. A proactive attitude towards learning new technologies and product updates is essential. This position offers a great opportunity to grow within a supportive and innovative environment, helping customers make the most of our offerings.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer technical inquiries via multiple channels.
- Diagnose and troubleshoot software and hardware issues.
- Provide step-by-step guidance to resolve customer problems.
- Document all support interactions and resolutions accurately.
- Escalate unresolved issues to appropriate teams.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain high levels of customer satisfaction.
Qualifications:
- Proven experience in technical support or a similar customer-facing role.
- Strong knowledge of computer hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Patience and a customer-focused attitude.
- Ability to explain technical concepts clearly.
- Experience with ticketing systems and CRM software.
- Familiarity with remote support tools.
- Associate's degree or equivalent experience in IT or a related field.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
80111 Denpasar, Bali
IDR45000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their dynamic team. This role is based in our **Denpasar, Bali, ID** office. You will be the first point of contact for customers experiencing technical issues with our products and services. Your primary responsibility is to provide timely and effective technical assistance, troubleshooting problems, and resolving customer inquiries via phone, email, and chat. You will need to diagnose and resolve hardware and software issues, guide customers through step-by-step solutions, and document all support interactions accurately. Maintaining a high level of customer satisfaction is paramount. This role requires a strong understanding of common software applications, operating systems, and basic network troubleshooting. Excellent communication skills, patience, and a passion for helping people are essential. The ideal candidate will have a High School Diploma or equivalent, with at least 2 years of experience in a technical support or customer service role. While not strictly required, certifications in IT support or relevant software would be a plus. You should be able to work independently and as part of a team, with a proactive approach to problem-solving. If you are a motivated individual with a knack for technology and a commitment to providing outstanding customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
90151 Makassar, South Sulawesi
IDR9000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their dynamic team in a fully remote capacity. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving technical issues related to our client's software products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting software and hardware problems, guiding users through product features and functionalities, and escalating complex issues to senior support engineers when necessary. You will maintain detailed records of customer interactions and technical issues, contributing to a knowledge base for common problems and solutions. The ideal candidate will have a strong understanding of IT support principles, excellent problem-solving skills, and a patient, customer-centric approach. Previous experience in technical support, IT helpdesk, or customer service within a technology-focused environment is highly desirable. Proficiency in diagnosing and resolving common technical issues, familiarity with operating systems (Windows, macOS, Linux), and basic networking concepts are essential. You should also possess excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. This fully remote position offers the flexibility to provide support from anywhere, contributing to customer satisfaction and retention. If you are a tech-savvy individual passionate about helping people and thrive in a remote work environment, we encourage you to apply and become a key member of our client's support team.
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