4,674 IT Technician jobs in Indonesia

Kualifikasi :

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang

Tanggung Jawab :

Memastikan penanganan komplain dari pelanggan terkait gangguan jaringan internet tertangani dengan baik sesuai dengan waktu yang ditentukan.

NEXA adalah perusahaan berkembang yang bergerak di bidang teknologi informasi di Kota Semarang. Sebagai
One Stop Solution ICT Service Provider
, NEXA menyediakan beragam layanan komprehensif untuk mendukung transformasi digital bisnis di Indonesia dengan teknologi generasi terbaru.

Produk dan solusi kami meliputi Nexa Tel, Nexa Apps, Nexa Data, Nexa Digital, dan Nexa Solution yang dirancang untuk membantu klien meningkatkan efisiensi, daya saing, dan kesiapan teknologi secara menyeluruh.

Mengapa Bergabung dengan NEXA?

• Budaya kerja kolaboratif yang mengutamakan komunikasi dan saling mendukung.
• Fokus pada pencapaian hasil terbaik dengan profesionalisme tinggi.
• Lingkungan kerja yang positif, inspiratif, dan terbuka terhadap ide baru.
• Kesempatan belajar dan pengembangan diri secara berkelanjutan.

Untuk info lebih lanjut,dapat kunjungi website kami

Kualifikasi :

• Fresh Graduate from S1 from Information Technology, Information System or other relevant major education
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills.

Job Desk :

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Assist with user account management (e.g., creation, password resets, access permissions).
• Install, and maintain desktop applications and operating systems (Windows/macOS).
• Document and track user requests and solutions in our ticketing system.
• Escalate complex issues to senior IT team members with detailed notes.
• Assist in setting up workstations for new employees.

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: 12-20 million IDR per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

• Monitor, diagnose, and troubleshoot network and server issues.

• Deploy and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Perform website and DNS administration tasks.

• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

• Exceptional critical, analytical, and strategic thinking.

• Strong command of the English language, with the ability to communicate effectively with US-based clients.

• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Experience with Microsoft O365 administration.

• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor's degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

• Competitive salary based on experience.

• Certification training opportunities.

• Health and dental insurance.

• Paid vacation.

• Simple IRA with employer match.

Required skills & Experience

• Attending to interactions such as phone calls, self-service tickets, skype and emails relating to IT Infrastructure, SAP issues.

• First level support related to IT/system matters / issues or escalate issues appropriately using hierarchical and functional escalation guidelines.

• Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.

• Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.

• Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces

• Monitoring of scheduled events such as batch jobs, background reports creation.

• Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error

• Preparation & submission of monitoring report

• Undertake any ad-hoc duties assigned from time to time.

Job Requirement

• Candidate with at least 2 years of experience in Customer Service, IT Helpdesk or Service Desk environment.

• Good oral and written communication skills in English

• Familiar with Windows OS, Microsoft Office, O365 is must and MS Outlook.

• Analytical, results-oriented, multitask, flexible and can work in a high pace dynamic working environment.

• A team player with excellent interpersonal skills.

Job Type: Contract

Contract length: 12 months

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Company Description

M&M Business Solution designs systems uniquely tailored to meet the specific needs of each company we serve. Our goal is to simplify business processes and enhance efficiency. We offer customized solutions to help businesses manage their operations effectively. Contact us at: M&M Business Solution, make life easier.

Role Description

This is a full-time on-site role for an Information Technology Help Desk position in Jakarta. The Information Technology Help Desk staff will be responsible for handling day-to-day IT support tasks. This includes troubleshooting technical issues, providing customer service, managing network administration, and ensuring network security.

Qualifications

• Experience in Information Technology and Troubleshooting
• Excellent Customer Service skills
• Strong problem-solving abilities and attention to detail
• Ability to work on-site in Jakarta
• Bachelor's degree in Information Technology, Computer Science or related field is preferred

We're Hiring: L1 Support / IT Helpdesk

We are looking for a passionate, technically skilled, and customer-focused
L1 Support / IT Helpdesk
to join our growing team.

Requirements

• Strong technical skills are essential
• Must be proficient in Linux
  (hands-on installation, management, and troubleshooting)
• Familiarity with systems such as
  Web, Mail, and File Sharing
• Practical experience with networking (routing, VPN, Load Balancer is a plus)
• Minimum
  1 year of experience
  in IT Helpdesk or Technical Support, preferably in the IT industry
• Strong
  customer service skills
  with excellent communication abilities
• Empathy and passion for helping customers, driving satisfaction and growth
• Solid troubleshooting and problem-diagnosis skills
• Analytical, detail-oriented, and process-driven mindset
• Confidence and ability to
  lead or assist groups
  in a public setting
• Ability to work both
  independently and in a team
  within a dynamic, fast-paced environment
• Willing to work in shifts
• Available to attend 1–2 weeks of training
  before starting regular duties

Responsible

• Respond to customer inquiries via
  chat, email, or phone
• Create, monitor, and manage
  support tickets
• Provide technical assistance and troubleshooting for customer issues
• Escalate complex cases to higher-level support when required
• Follow up with customers to ensure complete resolution
• Prepare and maintain
  technical documentation and user guides
• Support customers during onboarding (demos, deployment guidance, etc.)
• Participate in
  project POC, implementation, and service delivery
• Assist in project deployment and execution under the guidance of presales or project managers

If you're excited to work in a collaborative, innovative, and customer-centric environment, we'd love to hear from you

Kualifikasi :

• S1 from Information Technology, Information System or other relevant major education
• Fresh Graduate
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills

Job Desk:

• Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan obrolan.
• Memecahkan masalah dan menyelesaikan masalah TI terkait perangkat keras, perangkat lunak, dan konektivitas jaringan.
• Membantu dengan manajemen akun pengguna (misalnya, pembuatan, reset kata sandi, izin akses).
• Menginstal dan memelihara aplikasi desktop dan sistem operasi (Windows/macOS).
• Mendokumentasikan dan melacak permintaan dan solusi pengguna dalam sistem tiket kami.
• Mengeskalasikan masalah kompleks kepada anggota tim TI senior dengan catatan terperinci.
• Membantu dalam menyiapkan workstation untuk karyawan baru.

Job Descriptions:

• Response to user requests and incident/problems via online (chat)/phone/email/helpdesk application according to establish procedures.
• Collect more information from end user and update progress ticket
• Escalate and Follow up incident/problems and service to L2.
• Ensure completion of incidents in accordance with SLA
• Announce information to all users regarding IT maintenance or events
• Handling administration
• Generate and create report.

Qualifications:

• Candidate must possess at least Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 1 - 2 years as IT Helpdesk or Service Desk
• Experienced in finance industry is preferable.
• Has good problem solving skills
• Experience with Google Workspace is a plus
• Communicative and good interpersonal
• Good individual and team player
• Multitasking
• Able to work in shifts

Responsibilities:

• Provide first-level support for hardware, software, and network issues
• Install, configure, and maintain systems and devices
• Troubleshoot user problems (onsite & remote), escalate when needed
• Manage IT assets, accounts, and documentation
• Support system upgrades, patches, and ensure IT policy compliance

Requirements:

• Diploma/Bachelor's in IT, Computer Science, or related field
• Has 1–3 years of IT support/helpdesk experience
• Solid knowledge about Windows/Mac OS, MS Office, and basic networking
• Strong troubleshooting and communication skills