6,108 Junior Support jobs in Indonesia

Two Blocks sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Panunggangan, Banten. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,000,000 - Rp5,000,000 per bulan

PT TEDMONNINDO PRATAMASEMESTA sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Kedungdoro, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Senin siang
• Selasa pagi
• Selasa siang
• Rabu pagi
• Rabu siang
• Kamis pagi
• Kamis siang
• Jumat pagi
• Jumat siang
• Sabtu pagi
• Sabtu siang
• Minggu pagi

• Minggu siang

• MEMBANGUN DATA BASE PELANGGAN

• MERESPON PELANGGAN MELALUI CHAT MAUPUN TELEPON

• MEMAHAMI PERMINTAAN PELANGGAN

• MEMBERIKAN INFORMASI PRODUK DAN LAYANAN KE PELANGGAN

• MENANGANI DAN MEMASTIKAN KOMPLAIN DARI PELANGGAN TERTANGANI DALAM 1 KALI PENANGANAN

• MELAKUKAN RELASI KE PELANGGAN ( WARM & HOT CUSTOMER )

7.MENCATAT FEEDBACK DARI PELANGGAN TERKAIT PENINGKATAN PRODUK ATAUPUN LAYANAN

8.MENYUSUN DAN MELAKSANAKAN SURVEY PELANGGAN

1. MELAKUKAN LAPORAN HARIAN DAN BULANAN

2. MENGAWASI HARIAN KERJA TEAM SALES OFFLINE

3. MEMBERIKAN EDUKASI PRODUK KE TOKO

4. PENDIDIKAN MINIMAL SMA /SMK Diutamakan S1

5. MEMAHAMI SPREEADSET DAN EXCEL

6. TERBIASA KERJA DIBAWAH TARGET

7. TERBIASA MENGGUNAKAN WA BUSINESS

8. BISA KERJASAMA TEAM

9. Berpengalaman di toko bangunan

PENEMPATAN DI BALIKPAPAN

DIUTAMAKAN DOMISILI BALIKPAPAN

Eagle Protect Security is a leading Security Services Provider company operating globally, dedicated to delivering the best experience for our international customers. We are looking for a passionate, solution-oriented individual who is fluent in English to join our dedicated Customer Support team.

The Customer Support Specialist is primarily responsible for providing world-class support to our international, English-speaking customer base across various communication channels (email, live chat, and phone). The core focus is resolving customer issues efficiently, professionally, and accurately, maintaining high customer satisfaction, and contributing positively to the company's global reputation.

1. Multi-Channel Support:

2. Manage and resolve incoming customer inquiries and issues in English promptly via all channels (phone, email, chat).

3. Provide clear, accurate technical assistance, product information, and effective troubleshooting guidance.

4. Communication and Documentation:

5. Ensure all written and verbal communication (specifically in English) is fluent, professional, and grammatically correct.

6. Document customer interactions, reported issues, and provided solutions in detail within the CRM or ticketing system.

7. Customer Advocacy and Feedback:

8. Collaborate with internal teams (Sales, Product, or Technical) to elevate the customer experience and ensure deep-seated issues are resolved.

9. Identify trends of common issues and provide structured feedback to management for product or service improvement.

10. Compliance:

11. Ensure all customer interactions and data handling adhere strictly to the company's privacy policies and service standards.

• Language Proficiency: Fluency in English—both written and verbal—is an absolute requirement. English proficiency tests (e.g., TOEFL/IELTS scores or internal testing) may be required.
• Experience: A minimum of 2 years of experience in Customer Support, Call Center environments, or a similar customer-facing role with a global audience.
• Technical Skills: Proficient in using CRM systems such as Zendesk, Salesforce, or Freshdesk, and other digital communication tools.
• Mindset: Possesses high empathy, patience, and a solution-oriented approach, with the ability to remain calm under pressure.
• Education: Minimum of a (Diploma/Bachelor's) degree in any field.
• Availability: Willingness to work in shifts, including nights, weekends, or holidays, to support international time zones.

• Proficiency in other foreign languages
• Experience providing technical support for software or SaaS (Software as a Service) products.

Skill teknis

• Manajemen tiket (CRM tools)
• Pemanfaatan tools komunikasi internal untuk kolaborasi tim
• Berpengalaman di bidang Customer Support atau layanan pelanggan

Soft skill

• Komunikasi interpersonal yang jelas dan empatik
• Kemampuan mendengarkan aktif dan menggali kebutuhan user
• Problem solving kolaboratif
• Manajemen emosi dan tekanan saat menangani komplain
• Disiplin dan konsisten dalam dokumentasi

PT. Omni Hotelier Internasional sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Batubulan Kangin, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

Puffin Paint Cikarang sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Cikarang Kota, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Kamis: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang

Deskripsi Pekerjaan

• Menyambut customer yang datang walk in dengan standard grooming
• Memberikan informasi yang aktual dan jelas kepada customer
• Melakukan transaksi untuk customer yang datang walk in
• Mengumpulkan informasi dasar pelanggan: nama, kontak, kebutuhan utama, dan lokasi yang masuk dari qontak
• Menentukan apakah lead memenuhi kriteria untuk diteruskan ke tim Sales.
• Meneruskan leads yang valid ke Sales secara tertib dan terdokumentasi.
• Menjaga komunikasi antar tim untuk memastikan tidak ada leads yang terlewat.
• Mencatat dan memperbarui data leads di sistem CRM/lead tracking sheet.
• Menyusun laporan harian/mingguan terkait jumlah dan status leads.
• Melayani customer yang masuk melalui qontak, call telpon HO, dan WA
• memantau dan menjalankan operasional pickup produk customer

Kualifikasi

• Pendidikan minimal SMA/SMK, D3/S1 diutamakan.

• Pengalaman di bidang customer service atau telemarketing minimal 1 tahun (diutamakan).

• Komunikatif, sabar, dan cepat tanggap.

• Mampu menggunakan aplikasi CRM, WhatsApp Business, dan Google Workspace.

• Siap bekerja dalam tim dan shift (jika dibutuhkan)."

Eagle Protect Bali sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Tegal Kertha, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Siang, Pagi, Sore
• Selasa: Siang, Pagi, Sore
• Rabu: Siang, Pagi, Sore
• Kamis: Siang, Pagi, Sore
• Jum'at: Siang, Pagi, Sore
• Sabtu: Siang, Pagi, Sore
• Minggu: Siang, Pagi, Sore

We are looking for a highly motivated, solution-oriented Customer Support Specialist to join our team. As a leading security service provider, we offer 24/7 protection and surveillance solutions to our clients. This role is crucial in ensuring our clients feel supported, secure, and satisfied with our services. You will be the front line of communication, handling technical and non-technical inquiries regarding our security systems, alarms, and patrol services.

Key Responsibilities

1. Exceptional Telephonic Communication (English)

2. Fluent and Articulate: Must possess native or near-native fluency in English, delivering information clearly, calmly, and authoritatively, even during high-stress security incidents.

3. Professional Tone and Demeanor: Maintain a consistently calm, empathetic, and highly professional speaking manner, ensuring clients feel confident and reassured in the service being provided.
4. Active Listening: Demonstrate superior active listening skills to quickly and accurately comprehend complex technical issues or urgent security situations reported by clients.
5. Clarity and Conciseness: Communicate complex troubleshooting instructions or security protocols with absolute clarity, avoiding jargon where possible, and ensuring the client understands the required action immediately.

6. Accent Neutrality: Speak with a neutral, easy-to-understand accent that facilitates clear communication with a diverse international and domestic client base.

7. Multi-Channel Support: Handle customer requests and inquiries via phone, email, and live chat with professionalism and empathy.

8. Initial Technical Troubleshooting: Analyze and troubleshoot basic issues related to alarm systems, CCTV cameras, access control, and client mobile applications. Provide step-by-step guidance to clients to resolve minor issues.
9. Service Coordination: Act as the liaison between the customer and the field technician team or the patrol response team. Schedule technician visits for system repairs or maintenance.
10. Account Management: Update customer account information, modify emergency contact protocols, and manage security service subscription packages.
11. Alarm Handling: Follow up and verify alarm signals received from client monitoring systems, adhering to established emergency response procedures (e.g., contacting emergency contacts or dispatching patrol units).
12. Customer Education: Provide clear and accurate information regarding the use of new security products and service features to clients.
13. Documentation: Record every interaction, issue, and resolution in detail and accurately within the company's Customer Relationship Management (CRM) system.

Qualifications & Requirements

• A minimum of 1-2 years of experience in customer service or a call center environment, preferably within a technical, security, or telecommunications industry.
• Excellent verbal and written communication skills in both Indonesian and English (additional languages are a plus).
• Ability to work on a shift basis (including nights, weekends, and holidays) as our security services operate 24/7.
• Basic familiarity with security technology (CCTV, alarm systems, motion sensors) or a strong willingness to learn technical terminology.
• Ability to multitask, work well under pressure, and remain calm when dealing with emergency situations or agitated customers.
• Proficient in computer use and familiar with ticketing or CRM software.
• Possesses high integrity and an understanding of the importance of customer data confidentiality and security procedures.

PT Internet Madju Abad Milenindo sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Sepinggan, Kalimantan Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore

CV Tan Mitra Utama sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Entalsewu, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp5,000,000 per bulan