1,438 l1 Support jobs in Indonesia

Responsibilities (Must Have):

• Knowledge/exposure on ticketing tools (e.g. Service Now)
• Basic Knowledge on ticket priorities and targets like SLA/OLA
• Knowledge in Business server / Assignment groups and Ticket Routing
• Basic understanding of Computers - Operating system (Windows 10 and Windows 11) and Troubleshooting skills required.(E.g:- RSA/VPN, Blue/blank screen, Bitlocker issue, etc. )
• Knowledge in Microsoft products (O365), Remote troubleshooting and software installations.
• Knowledge in Teams Telephony (Voice call)
• Ability to work effectively in office environment

Job Type: Contract

Contract length: 12 months

Experience:

• ticketing tool: 1 year (Preferred)
• Windows product: 1 year (Preferred)
• troubleshooting: 1 year (Preferred)

• Utilizing the application to fulfill the assigned task as per customer requirements
• Monitor application health and performance using available monitoring tools
• Receive and record incidents and service requests from users through ticketing systems or other communication channels
• Identify and escalate complex incidents to L2 or L3 support teams according to escalation procedure
• Record all incidents, service requests, and actions taken in the ticketing system
• Provide clear and timely communication to users regarding incident and service request status
• Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.
• Available 24/7 (Shifting schedule) and on call duties as well as to work off hours and also on-customer site and able to work with a team

Minimum Qualifications

• Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)
• Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems
• Basic Knowledge on Operating Systems (Linux and Windows)
• Basic Skills on Linux Command and Shell
• Basic Skills on Computer Network (routing, subnetting)
• Basic Skills on Operating Desktop Application (Windows & Linux)
• Basic Skills on Operating Web Application
• Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin)
• Familiar with Ticketing System for Issue / Problem
• Familiar with MS Office and its sub-products
• Basic Knowledge on ITIL Framework would be a plus
• Willing to Work From Office : Jakarta Selatan
• Have a good communication, and time management skills
• Good analytical and problem solving skills
• Eager to learn and able to adapt of company culture

Placement: Jogjakarta

Company Description

Eranyacloud is a cloud service provider by PT Era Awan Digital established in 2020, and is a subsidiary of PT Era Digital Media Tbk, a value added services company that have been working together with a lot of telecommunication providers in Indonesia. Collaborating with multiple platforms in a Tier 4 Data Center, you hold the control of how you want your cloud business to be and we ensure the safety of your business without any mechanical failure. Eranyacloud are eager to bring you a new cloud platform to Indonesia. Offering you a complete solution from bare metal to billing. And we're excited to give you a whole new experience in your Cloud business. Faster, easier, and fully automated.

Role Description

This is a full-time role for an L1 Cloud Support 24x7 at Eranyacloud. The role involves providing technical and customer support, troubleshooting issues, and ensuring smooth client communication. The L1 Cloud Support Specialist will utilize analytical skills to address challenges and enhance the cloud business operations.

Qualifications

• Fresh graduate or Min 1 year experience as Technical support ( Experience in the cloud industry would be a plus)
• Bachelor's degree in computer science or information technology.
• Previous work experience as a technical support in the same experience or same business.
• Fundamental of virtualization and cloud services.
• Fundamental of various operating systems (Windows Server, Linux, Virtual Appliance).
• Fundamental of Database, web services, and API.
• Fundamental of remote access systems such as SSH, Remote Desktop, Anydesk, etc.
• Fundamental of email server, DNS, DHCP flow.
• Excellent communication skills.
• Good interpersonal skills.Analytical Skills and Technical Support expertise
• Experience in Customer Support and Troubleshooting
• Capability to handle technical issues remotely
• Problem-solving abilities and attention to detail
• Knowledge of cloud computing principles

Specific Requirements

1. S1 Communication Technology University is preferred
2. 1 or 2 years experienced in the IT Helpdesk/Support field
3. Able to collaborate and work in a team
4. Able to manage and arrange several priorities
5. Good analytical, verbal, and written communication skills
6. Basic knowledge of computer software and hardware
7. Knowledge of making IT reports

Job Descriptions

1. Provide daily technical support to users and ensure the smooth running of requests and reporting of IT problems from users.
2. Able to troubleshoot employees' working device (Laptop) problems.
3. Help solve problems from requests and problems reported.
4. Prepare daily and monthly reports related to helpdesk & support tickets.
5. Assist to provide evidence for audit requests.
6. Escalate to related internal IT team for requests/problem tickets.
7. Become an active and proactive IT helpdesk and support for work units that become Business Partners.
8. Complete all other forms of assignments given by the Head IT Operation Support relating to the implementation of the Bank's Operational IT Function.

Kualifikasi :

• Fresh Graduate from S1 from Information Technology, Information System or other relevant major education
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills.

Job Desk :

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Assist with user account management (e.g., creation, password resets, access permissions).
• Install, and maintain desktop applications and operating systems (Windows/macOS).
• Document and track user requests and solutions in our ticketing system.
• Escalate complex issues to senior IT team members with detailed notes.
• Assist in setting up workstations for new employees.

Kualifikasi :

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang

Tanggung Jawab :

Memastikan penanganan komplain dari pelanggan terkait gangguan jaringan internet tertangani dengan baik sesuai dengan waktu yang ditentukan.

NEXA adalah perusahaan berkembang yang bergerak di bidang teknologi informasi di Kota Semarang. Sebagai
One Stop Solution ICT Service Provider
, NEXA menyediakan beragam layanan komprehensif untuk mendukung transformasi digital bisnis di Indonesia dengan teknologi generasi terbaru.

Produk dan solusi kami meliputi Nexa Tel, Nexa Apps, Nexa Data, Nexa Digital, dan Nexa Solution yang dirancang untuk membantu klien meningkatkan efisiensi, daya saing, dan kesiapan teknologi secara menyeluruh.

Mengapa Bergabung dengan NEXA?

• Budaya kerja kolaboratif yang mengutamakan komunikasi dan saling mendukung.
• Fokus pada pencapaian hasil terbaik dengan profesionalisme tinggi.
• Lingkungan kerja yang positif, inspiratif, dan terbuka terhadap ide baru.
• Kesempatan belajar dan pengembangan diri secara berkelanjutan.

Untuk info lebih lanjut,dapat kunjungi website kami

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: 12-20 million IDR per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

• Monitor, diagnose, and troubleshoot network and server issues.

• Deploy and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Perform website and DNS administration tasks.

• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

• Exceptional critical, analytical, and strategic thinking.

• Strong command of the English language, with the ability to communicate effectively with US-based clients.

• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Experience with Microsoft O365 administration.

• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor's degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

• Competitive salary based on experience.

• Certification training opportunities.

• Health and dental insurance.

• Paid vacation.

• Simple IRA with employer match.

Required skills & Experience

• Attending to interactions such as phone calls, self-service tickets, skype and emails relating to IT Infrastructure, SAP issues.

• First level support related to IT/system matters / issues or escalate issues appropriately using hierarchical and functional escalation guidelines.

• Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.

• Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.

• Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces

• Monitoring of scheduled events such as batch jobs, background reports creation.

• Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error

• Preparation & submission of monitoring report

• Undertake any ad-hoc duties assigned from time to time.

Job Requirement

• Candidate with at least 2 years of experience in Customer Service, IT Helpdesk or Service Desk environment.

• Good oral and written communication skills in English

• Familiar with Windows OS, Microsoft Office, O365 is must and MS Outlook.

• Analytical, results-oriented, multitask, flexible and can work in a high pace dynamic working environment.

• A team player with excellent interpersonal skills.

Job Type: Contract

Contract length: 12 months

We're Hiring: L1 Support / IT Helpdesk

We are looking for a passionate, technically skilled, and customer-focused
L1 Support / IT Helpdesk
to join our growing team.

Requirements

• Strong technical skills are essential
• Must be proficient in Linux
  (hands-on installation, management, and troubleshooting)
• Familiarity with systems such as
  Web, Mail, and File Sharing
• Practical experience with networking (routing, VPN, Load Balancer is a plus)
• Minimum
  1 year of experience
  in IT Helpdesk or Technical Support, preferably in the IT industry
• Strong
  customer service skills
  with excellent communication abilities
• Empathy and passion for helping customers, driving satisfaction and growth
• Solid troubleshooting and problem-diagnosis skills
• Analytical, detail-oriented, and process-driven mindset
• Confidence and ability to
  lead or assist groups
  in a public setting
• Ability to work both
  independently and in a team
  within a dynamic, fast-paced environment
• Willing to work in shifts
• Available to attend 1–2 weeks of training
  before starting regular duties

Responsible

• Respond to customer inquiries via
  chat, email, or phone
• Create, monitor, and manage
  support tickets
• Provide technical assistance and troubleshooting for customer issues
• Escalate complex cases to higher-level support when required
• Follow up with customers to ensure complete resolution
• Prepare and maintain
  technical documentation and user guides
• Support customers during onboarding (demos, deployment guidance, etc.)
• Participate in
  project POC, implementation, and service delivery
• Assist in project deployment and execution under the guidance of presales or project managers

If you're excited to work in a collaborative, innovative, and customer-centric environment, we'd love to hear from you