14,472 Level 1 Analyst jobs in Indonesia

About the Role:

The Support Analyst (L1) is the first line of contact for our customers. You'll handle initial triage, basic troubleshooting, documentation, and timely escalation across customers in

multiple time zones. This role operates in high pressure environments during incidents and

participates in a rotating shift system that includes occasional midnight and weekend coverage.

When rostered on public holidays, online availability may be required; overtime is compensated per policy through paid OT or time off in lieu (TOIL). Schedules are planned to average 40 hours per week across the roster cycle.

Main responsibilities:Working alone, or in partnership with the sales, services, and business development teams you will be expected to:

• Provide prompt technical support via phone, email, and chat; log all interactions in the ticketing system.
• Diagnose and resolve common issues (software/hardware/network); perform basic health checks and follow SOPs.
• Escalate complex incidents with clear context and reproduction steps; follow through until resolution.
• Contribute to runbooks, knowledge base articles, and user guides; identify recurring issues and suggest fixes.
• Coordinate effectively with customers and teammates across APAC/EMEA/AMER time zones as scheduled

Qualifications

• 1+ year in customer service or technical support (internships/projects considered).
• Diploma/degree in IT/Computer Science or equivalent experience.
• Fluent English communication (written and spoken) is mandatory; able to produce incident updates and documentation in English.
• Familiarity with Windows/macOS fundamentals and basic networking (IP/DNS/VPN).
• Experience with ticketing and remote‑support tools; willing and able to work rotating shifts (including midnight) and be online when scheduled on public holidays; log pre‑approved OT/TOIL per policy.

Nice to have

• CompTIA A+ or ITIL Foundations; exposure to Google Cloud, AWS, or Azure.
• Basic scripting/SQL or monitoring tool experience.

About TCS:

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at

Job Responsibilities:

• Maintain and support systems/applications to ensure smooth business operations.
• Analyse and improve ongoing business processes / workflows.
• Incident resolution / production issue handling; escalate persistent or complex issues to engineers/architects when needed.
• Resolving technical issues, using a ticketing system.
• Data work: data loads, scan jobs, validation scripts, schedules, production releases.
• System monitoring tools and monitoring for anomalies or issues.

Requirements:

• Proficient in Web / API understanding
• Familiar with Java Spring Boot, Oracle, SQL Server, MongoDB
• Familiar with Monitoring tools like New Relic
• Proficient in Logging systems, RESTful API, Web app dev knowledge
• Have RDBMS & NoSQL experience
• Have CI/CD experience
• Familiar with Scripting / technical diagnostics (logs, errors) Implicit in troubleshooting tasks; some postings mention validation scripts.

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity

Company Description

Innovatz Global is a leading provider of Management Consulting, Technology Services, and Business Process Outsourcing. Headquartered in Kuala Lumpur, Malaysia, Innovatz has a strong presence in major markets including America, China, India, and Australia among others. With a skilled workforce of over 500 professionals, Innovatz specializes in servicing Fortune 500 companies globally. Our Human-Centered Design Approach ensures innovative staffing solutions that meet the rapidly changing talent needs. Our Workforce Management Ability (WMA) and Contingent Staffing Solution optimize productivity and efficiency, enabling businesses to adapt to seasonal demands.

Role Description

This is a full-time on-site role for a Desktop Engineer located in Jakarta, Indonesia. The Desktop Engineer will be responsible for providing technical support, troubleshooting issues with desktop computers, managing operating systems, and performing software installations. Day-to-day tasks include diagnosing hardware issues, ensuring the smooth operation of desktop systems, and supporting end-users with technical inquiries.

Qualifications

Three or more years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

1. Can use USB & PEX to install Windows system.

2. Understand how to deal with blue screen of death problem.

3. Understand what SCCM is and how to use it.

4. Knowledge of MS 365 client installation and troubleshooting.

5. Understand Outlook account configuration and troubleshooting and understand what OST/PST is, and how to enter Outlook into safe mode.

6. Experience with Anti-spyware and Anti-virus software.

7. Knowledge of ticketing systems such as ServiceNow, LANDesk, etc. and understanding of SLA levels

8. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.

9. Knowledge and experience of supporting tablets/Mobile Phones. Support of computer networks, as directed by a Level III technician or service desk support.

10. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP Ability to troubleshoot issues with systems and networks using good d

THE WORK: Join us in a journey of innovation and excellence You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to providing solutions for work-related challenges. Your expertise will be invaluable as you engage in a dynamic environment that fosters growth and collaboration. We are excited to see how your skills can make a difference in our organization

• Leverage automation to enhance testing processes and improve efficiency.
• Participate in the development of new automation frameworks.
• Translate system requirements into actionable design specifications.
• Collaborate with cross-functional teams to ensure quality standards are met.
• Contribute to the continuous improvement of testing methodologies.
  HERE'S WHAT YOU WILL NEED:- Expert proficiency in TOSCA Testsuite.
• Expert proficiency in Requirements Definition.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
  BONUS POINTS IF YOU HAVE:- Expert proficiency in Requirements Analysis.
• Expert proficiency in Application Design.

THE WORK: Join us in a journey of innovation and excellence You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to providing solutions for work-related challenges. Your expertise will be invaluable as you engage in a dynamic environment that fosters growth and collaboration. We are excited to see how your skills can make a difference in our organization

• Leverage automation to enhance testing processes and improve efficiency.
• Participate in the development of new automation frameworks.
• Translate system requirements into actionable design specifications.
• Collaborate with cross-functional teams to ensure quality standards are met.
• Contribute to the continuous improvement of testing methodologies.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in TOSCA Testsuite.
• Expert proficiency in Requirements Definition.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Expert proficiency in Requirements Analysis.
• Expert proficiency in Application Design.

Responsibilities (Must Have):

• Knowledge/exposure on ticketing tools (e.g. Service Now)
• Basic Knowledge on ticket priorities and targets like SLA/OLA
• Knowledge in Business server / Assignment groups and Ticket Routing
• Basic understanding of Computers - Operating system (Windows 10 and Windows 11) and Troubleshooting skills required.(E.g:- RSA/VPN, Blue/blank screen, Bitlocker issue, etc. )
• Knowledge in Microsoft products (O365), Remote troubleshooting and software installations.
• Knowledge in Teams Telephony (Voice call)
• Ability to work effectively in office environment

Job Type: Contract

Contract length: 12 months

Experience:

• ticketing tool: 1 year (Preferred)
• Windows product: 1 year (Preferred)
• troubleshooting: 1 year (Preferred)

ONEderland Enterprise is currently open for #Internship opportunity for active students and fresh graduates to build up their career and get the chance to work in a professional work environment with Australian standards.

Key Responsibilities:

• Build and maintain strong relationships with both existing and prospective clients, offering personalized account support and coordinating with internal processing teams.
• Conduct in-depth market research, competitor benchmarking, and customer surveys to gather insights and identify business growth opportunities.
• Assist in planning and carrying out proactive marketing initiatives that align with approved budgets, sales goals, and product objectives.
• Support the execution of teamwork programs, ensuring responsibilities are delivered effectively and in line with company objectives.
• Collaborate and participate in meetings with other departments as needed to achieve business and organizational goals.
• Organize and take part in company seminars, exhibitions, or similar events to strengthen marketing efforts and boost brand visibility.
• Maintain accurate records, perform bookkeeping tasks, and manage essential administrative duties to support smooth business operations.
• Prioritize and manage multiple tasks efficiently, ensuring accuracy and timely completion.
• Generate ideas and develop client offers through direct email campaigns and targeted communication with current and potential customers.
• Handle other duties and responsibilities as assigned by the company to contribute to business operations and initiatives.

Requirements:

• Bachelor's degree in Accounting or a related discipline.
• Strong attention to detail and accuracy in analyzing data.
• Experience with CRM systems (e.g., Team Waves, Qontak, etc.) is an advantage.
• Excellent interpersonal and communication skills.
• Proactive, self-motivated, and able to work independently.
• Proficient in MS Office applications.
• Capable of managing multiple tasks and setting priorities effectively.
• Available for a 6-month internship program.
• Willing to be based in Denpasar, Bali.

Job Type: Internship

Contract length: 6 months

Education:

• S1 (Required)

Language:

• English (Required)

Business & Budget Support – Scope of Work:

Budget Support Job Descriptions:

1.    End-to-End Finance Process

Manage the complete financial process for the DCoE, including budget relocation, purchase order (PO) creation, goods receipt (GR) confirmation, and other required financial procedures in alignment with company policies.

2.    Budget Monitoring

Regularly track and review budget utilization to ensure spending remains within approved allocations, identify variances, and flag potential risks or issues early.

3.    Budget Reporting

Prepare and deliver accurate, timely, and structured budget reports, including expenditure status, forecasts, and analysis, to support decision-making and strategic planning.

4.    Vendor and Service Payment Management

Ensure that all purchase orders are processed on time and payments to vendors or managed service providers are completed as scheduled, maintaining strong financial governance and vendor relationships.

Experience:

1.    Minimum of 1 year of experience in budget administration, financial operations, accounting, or related roles.

2.    Experience handling end-to-end finance processes such as budget relocation, purchase orders (PO), goods receipt (GR), and vendor payments.

3.    Proven track record in monitoring and controlling budgets, ensuring spending aligns with approved allocations.

4.    Experience preparing financial reports, forecasts, and variance analysis for management review.

5.    Hands-on experience with Microsoft Excel (advanced formulas, pivot tables, data visualization, and financial modeling).

6.    Familiarity with SAP, Coupa, or other financial management software is an advantage.

7.    Background in coordinating with vendors or managed service providers for smooth payment processes.