6,098 Level 3 Support jobs in Indonesia

System Support Specialist

Tugas Tanggung Jawab :

• Dukungan teknis pengguna

(Memberikan bantuan teknis melalui telepon, email, atau langsung untuk menyelesaikan masalah sistem/aplikasi yang dihadapi pengguna)

• Pemecahan masalah

(Menganalisis dan mendiagnosis masalah pada sistem/aplikasi untuk menemukan akar penyebab dan menerapkan solusi yang tepat)

• Pemantauan dan peningkatan sistem

(Memantau kinerja sistem untuk memastikan operasional yang optimal dan memberikan saran untuk peningkatan sistem yang ada)

• Dokumentasi

(Menyusun dan memperbarui dokumentasi sistem, prosedur, serta membuat laporan mengenai status sistem dan tindakan perbaikan)

• Pelatihan

(Memberikan pelatihan untuk pengguna sesuai level akses untuk sistem dari vendor)

Syarat :

• Pendidikan Min. S1
• Menguasai Data Base MYSQL

• Menguasai Troubleshooting Hardware & Networking ( Nilai Tambah )

• Komunikatif

• Berpengalaman sebagai sales 1 tahun.
• Professional looking,ramah, Jujur, good attitude
• Problem solving yang tinggi

Job Description:

1. Troubleshooting and Issue Resolution: Troubleshoot and resolve system issues reported by users. Perform simple database queries and data checks using MySQL to support issue investigation.
2. User Support: Provide first-level support for users of the production system. Coordinate with production teams to understand system improvement needs and report bugs.
3. System Monitoring and Maintenance: Monitor system usage and escalate technical issues to developers or infrastructure teams as needed.
4. System Testing & Training: Assist in testing and deploying new features or fixes to the production system. Support system documentation, data correction, and user training.

Qualifications:

1. Diploma(D3)/Bachelor's degree in Computer Science, Information Systems, or a related field.
2. No prior experience required, but internship or project experience in Web Application is a plus.

Skills:

1. Basic knowledge of MySQL queries – ability to query, filter, and validate data.
2. Basic understanding of HTML, CSS, JavaScript, and jQuery.
3. Basic understanding of server-side scripting or frameworks such as PHP, Laravel, or CodeIgniter.
4. Good communication and interpersonal skills – able to work with non-technical users.
5. Strong problem-solving mindset and eagerness to learn production workflows.
6. Team-oriented and detail-focused.
7. Basic English communication skills are required.
8. Willing to be placed in Majalengka.

Nice To Have (Not Required but a Bonus):

1. Knowledge or internship experience in the manufacturing industry, particularly in garment manufacturing is a plus.

Responsibilities

• Instalasi & konfigurasi server fisik/virtual (Windows Server & Linux)
• Monitoring performa server, patch management & perawatan preventif
• Pengelolaan virtualisasi & migrasi (VMware, Hyper-V atau sejenis)
• Sistem backup & disaster recovery — uji rutin dan pemulihan cepat
• Troubleshooting insiden & downtime, koordinasi dengan vendor/tiim terkait
• Dokumentasi — konfigurasi, SOP, prosedur pemeliharaan & perubahan
• Laporan & analisis kapasitas infrastruktur, kolaborasi inter-tim

Qualifications

• Pendidikan minimal S1 (TI / Ilmu Komputer / Teknik Komputer atau sejenis)
• Pengalaman 2–5 tahun dalam support server/infrastruktur (banking/finansial jadi nilai tambah)
• Keahlian teknis: admin Windows & Linux server, virtualisasi, backup/recovery, storage/NAS/SAN, scripting (bash/PowerShell/Python)
• Soft skills: teliti, mampu bekerja di bawah tekanan, komunikatif & bisa kerja tim

Jenis Pekerjaan: Kontrak

Pertanyaan Lamaran:

• Kami membutuhkan posisi ini segera. Apakah anda bisa bergabung secepatnya?

Pendidikan:

• S1 (Diutamakan)

Pengalaman:

• Windows Server: 3 tahun (Diwajibkan)
• Patch Management: 3 tahun (Diwajibkan)

Qualifications

• Minimum Bachelor's degree (S1) in Information Technology, Statistics, Information Systems, or a related field. At least 1 year of experience in data analysis or system development (Fresh graduates are welcome to apply if they have relevant projects or portfolios).
• Proficient in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data visualization, etc.).
• Understanding of system development workflows (requirement analysis, testing, documentation).
• Excellent communication skills to convey ideas and analysis results across teams.
• Strong initiative in identifying problems and proposing solutions.
• Proactive attitude and ability to work independently with minimal supervision.
• Creative in transforming complex data into clear and actionable insights.

Resposibilities

• Analyze operational and business data using Excel and provide actionable insights.
• Support the development and documentation of internal systems and processes.
• Collaborate with various departments to gather and define system requirements.
• Assist in system testing, troubleshooting, and improvement.
• Present data findings in a clear and effective manner to non-technical stakeholders.

• Pendidikan minimal S1 Sistem Informasi Akuntansi / Akuntansi / Sistem Informasi
• Memahami konsep dasar akuntansi (jurnal, buku besar, laporan keuangan)
• Menguasai SOP akuntansi & sistem keuangan perusahaan
• Mampu mengoperasikan dan mengelola software akuntansi / ERP (Zahir, Accurate, SAP, Oracle, Odoo, atau sejenisnya)
• Mengetahui dan mampu membuat/membaca flowchart alur sistem akuntansi
• Memiliki kemampuan analisis dan pemecahan masalah dalam sistem akuntansi
• Memahami aliran data keuangan dari operasional ke sistem
• Mampu bekerja sama dengan tim Finance, dan Accounting
• Komunikatif, detail oriented, dan teliti dalam validasi data
• Pengalaman di bidang serupa minimal 1 tahun (fresh graduate dipertimbangkan bila menguasai software akuntansi)

PT ICTindo Mitra Solusi (ICT) is a fast-growing software house in the Information & Communication Technology (ICT) field. We help clients leverage current and future technologies with a focus on long-term operational continuity.

Role Description

This is a full-time hybrid role for a System Support & Reporting Specialist.

You will provide system support, troubleshoot issues, and help manage IT systems. In addition, you will use SQL to query data and build dashboards/reports in Metabase to support business operations.

Key Responsibilities

• Provide technical support and troubleshooting for IT systems.

• Perform system administration and ensure smooth daily operations.

• Write SQL queries to extract, analyze, and transform data.

• Build and maintain dashboards in Metabase for internal and client reporting.

• Collaborate with the team to ensure reliable IT infrastructure and clear business insights.

Qualifications

• Strong SQL skills (must be able to write queries for reporting and dashboards).

• Experience using Metabase or similar BI/dashboard tools.

• Good knowledge of system administration and troubleshooting.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work independently or in a team.

• Bachelor's degree in IT, Computer Science, or related field preferred.

• Experience in the ICT industry is a plus.

Job Description

• Gather and analyze requirements from various departments, and support system development, testing, and product launch (in-house or with the development team).
• Optimize and improve business processes to increase efficiency and effectiveness.
• Maintain and ensure smooth day-to-day operation of company systems.
• Collaborate with cross-functional teams to address system-related needs and issues.
• Provide support in troubleshooting, testing, and implementing system enhancements.

Job Qualifications

• Strong logical thinking, analytical skills, and attention to detail.
• Eager to learn, adaptable, and able to work under pressure.
• Proficient in Microsoft Office, especially Excel (formulas, data analysis).
• Experience with Postman for API inspection, testing, and integration.
• Familiarity with Feishu/Lark; Feishu Efficiency Pioneer certification is preferred.
• Project management or system development experience is a plus.

Placement: Pluit, North Jakarta.

We are looking for a detail-oriented, proactive, and communicative Admin Support to assist with our daily operations and monthly reporting. This role plays a key part in ticket monitoring, customer communication, administrative coordination, and financial reporting related to support and consulting services.

Key Responsibilities:A. Ticket Monitoring & Handling

• Monitor incoming tickets via the Jarvies system.
• Ensure each ticket is correctly categorized: ATS / AMS / MO / CR.
• Coordinate with consultants and customers on open tickets.
• Discuss new/ongoing tickets with the relevant consultant.
• Share consultant updates with customers via Jarvies, email, or WhatsApp (for urgent matters).
• Monitor progress of tickets escalated to SAP.
• Forward any updates from SAP to customers via email and WhatsApp.

B. Communication & Administration

• Regularly check incoming emails to avoid missing customer or internal communications.
• Prepare and send a daily activity report to the team WhatsApp group.
• Compile and prepare monthly AMS/MO reports for customers, including ticket counts, completion status, and man-day (MD) usage.
• Monitor and update customer MD quotas.
• Adjust MD records after ticket closure, if needed.
• Active English proficiency – able to communicate clearly in both written and spoken English.

C. Finance & Reporting

• Create billing summaries for closed tickets and send them to the marketing team via WhatsApp/Email.
• Review support/consultant timesheets (including external consultants).
• Input timesheet data into the RB system accurately and on time.

Requirements:

• Freshgraduate are wellcome
• Strong communication skills, both with customers and internal teams.
• Detail-oriented, disciplined, and comfortable with deadlines.
• Proficient in Microsoft Excel and communication tools (Email, WhatsApp, etc.).
• Experience with ticketing systems (such as Jarvies) is a plus.

Why Join Us?

• Collaborative and dynamic work environment.
• Opportunity to learn directly from consultants and real project experience.
• Supportive of career growth in admin and operational support roles.

About the Role:

We are seeking a motivated and user-focused IT Support Specialist to become the key link between our users and our Odoo ERP system. You will be the primary point of contact for user support, translating business needs into clear requirements for our partner, who handles development and customization.

Key Responsibilities:

• System Support & Troubleshooting: Serve as the first point of contact for all Odoo-related queries. Diagnose, document, and prioritize system issues, bugs, and user errors, escalating them to the development team with clear analysis and replication steps.
• User Training & Empowerment: Develop and maintain clear user guides, documentation, and training materials. Conduct engaging training sessions for both new and existing users to maximize their proficiency with the Odoo system.
• Process Analysis & Improvement: Work closely with business users to analyze their requests and challenges. Translate business needs into clear functional specifications for the development team and propose configuration improvements to streamline workflows.
• System Monitoring & Maintenance: Proactively monitor system performance and data integrity. Manage user access, roles, and permissions to ensure security and compliance.
• Collaboration & Reporting: Collaborate with the Project Manager (PM) to provide regular updates on support tickets, user satisfaction, and project progress, ensuring alignment on timelines and priorities.

Job Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• Minimum of 1-2 years of hands-on experience in supporting, implementing, or customizing Odoo ERP.
• Functional proficiency with key Odoo modules such as Sales, Inventory, Purchase, Manufacture and Accounting.
• A proven problem-solver with strong analytical skills and a detail-oriented approach to troubleshooting complex issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• A proactive and collaborative mindset, with the initiative to improve processes and user satisfaction.
• Experience in Odoo development is a strong plus