9,832 Manager On Duty jobs in Indonesia

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126

ScheduleFull Time

Located Remotely?N

Position Type Management

En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.

Al unirte a la familia Sheraton, te convertirás en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en más de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los huéspedes mediante experiencias atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiencia significativa a los huéspedes, te animamos a explorar tu próxima oportunidad de empleo con Sheraton. Únete a nuestra misión de ser "El punto de encuentro del mundo". Al unirte a Sheraton Hotels & Resorts, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description

The Sakala Resort Bali sits proudly on the picturesque white-sand beach of Tanjung Benoa, overlooking the sparkling sea with every water sport imaginable. This 5-star resort seamlessly combines modern luxury with Bali's alluring charms and boasts 247 suites, many of which open directly onto the expansive lagoon pool, and 14 decadent villas. The resort is also adjacent to the renowned Sakala Beach Club, offering guests unparalleled experiences.

Role Description

This is a contract role for a Duty Manager at The Sakala Resort Bali. As a Duty Manager, you will oversee the daily operations of the resort, ensuring guest satisfaction, managing staff, handling guest inquiries and complaints, and coordinating with other department managers. You will ensure the highest standards of service and hospitality are met at all times. This is an on-site role located in Bali, Indonesia.

Qualifications

• VHP knowledge

• Strong leadership and team management skills
• Excellent communication and customer service skills
• Proficiency in handling guest inquiries and complaints
• Ability to coordinate with different departments and manage operations efficiently
• Experience in the hospitality industry, preferably in a luxury resort setting
• Bachelor's degree in Hospitality Management or related field is preferred
• Fluency in English; additional language skills are a plus
• Flexibility to work in shifts, including weekends and holidays

Company Description

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

We are seeking an experienced and highly motivated Duty Manager to join our team. The Duty Manager will oversee the smooth day-to-day operation of the hotel/resort, ensuring exceptional guest experiences, efficient staff coordination, and compliance with service standards. This role is a key leadership position that requires strong decision-making, problem-solving, and guest relation skills.

Key Responsibilities

• Supervise and support operational departments during assigned shifts.
• Act as the main point of contact for guests, handling feedback, requests, and complaints promptly and professionally.
• Ensure service standards are consistently met across all departments.
• Coordinate with department heads to resolve operational issues effectively.
• Lead and motivate team members to deliver excellent service.
• Monitor safety, security, and cleanliness standards throughout the property.
• Prepare shift reports and communicate key issues to management.
• Represent management in the absence of senior leadership.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in a supervisory or managerial role within hospitality.
• Strong background in Front Office or Operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle pressure, multitask, and make quick decisions.
• Proficiency in hotel property management systems (PMS) e.g Opera and Microsoft Office.
• Flexible to work shifts, including evenings, weekends, and public holidays.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Responsibilities

• Overseeing the daily operations of the front desk
• Managing, training, scheduling work hours, and assigning duties front desk staff
• Ensure that guests receive exceptional customer service and resolve any issues or complaints
• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Maintaining accurate records of room occupancy, guest charges, and billing information
• Handling reservation Process
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.

Qualifications

• Candidate must possess at least D3 Degree, preferably majoring in Hospitality / Tourism.
• At least 2 years experience of working as Front Office Duty Manager in Hotel industry
• Familiar using VHP system
• Passion for customer service and building strong client relationships.

Additional Information
Indonesians Only

Job Number

Job Category
Rooms & Guest Services Operations

Location
The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE
Education And Experience

• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

About Rukita

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.

Responsibilities

• Supporting Operations Manager in monitoring day to day operations
• Giving best solution for any operations issue raised
• Follow up and follow through any cases related to operations and tenant
• Coordinate and collaborate with other departments related to ensure the smooth operations
• Ensure all the cases can be solved within determined SLA

Requirements

• Proven experience working in the hospitality industry, with an understanding of service excellence standards
• Experience leading small teams or projects with strong people management skills
• Ability to handle and resolve conflicts in a constructive manner
• Strong skills in organization, planning, prioritization, and execution of tasks
• Confidence in making sound decisions and taking accountability
• Basic knowledge of budget tracking or management
• Strong critical thinking and ability to solve problems effectively
• Team-oriented, with skills in collaboration, delegation, influencing, and negotiation
• Familiarity with project management practices and good understanding of business operations
• A customer-focused mindset, ensuring solutions and actions support customer satisfaction

Company Description

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

We are seeking an experienced and highly motivated Duty Manager to join our team. The Duty Manager will oversee the smooth day-to-day operation of the hotel/resort, ensuring exceptional guest experiences, efficient staff coordination, and compliance with service standards. This role is a key leadership position that requires strong decision-making, problem-solving, and guest relation skills.

Key Responsibilities

• Supervise and support operational departments during assigned shifts.
• Act as the main point of contact for guests, handling feedback, requests, and complaints promptly and professionally.
• Ensure service standards are consistently met across all departments.
• Coordinate with department heads to resolve operational issues effectively.
• Lead and motivate team members to deliver excellent service.
• Monitor safety, security, and cleanliness standards throughout the property.
• Prepare shift reports and communicate key issues to management.
• Represent management in the absence of senior leadership.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in a supervisory or managerial role within hospitality.
• Strong background in Front Office or Operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle pressure, multitask, and make quick decisions.
• Proficiency in hotel property management systems (PMS) e.g Opera and Microsoft Office.
• Flexible to work shifts, including evenings, weekends, and public holidays.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Duty Manager

General Requirements

• At least minimum 2 - 3 years experience in the same position
• Good team work, positive attitude, creative, confident & outgoing personality
• Excellent communication skills & strong attention to detail
• Good command of English spoken & written
• Well groomed is a must
• Able to join immediately

"Pihak dan Perusahaan tidak akan meminta biaya dalam bentuk apapun pada saat melakukan proses recruitment. Mohon segera melaporkan kepada kami, apabila Anda jika pada saat diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

" and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."