2,517 Network Operations Center jobs in Indonesia

• Pendidikan minimal SMK TKJ
• Freshgraduate dipersilahkan melamar
• Memahami routing dan switching
• Memahami konfigurasi dan mainatance perangkat seperti router, switch, dan acces point
• Memahami perangkat acces point seperti rujie, unify,dan cambium
• Bersedia bekerja sift
• Bisa bergabung secepatnya

Jenis Pekerjaan: Penuh Waktu

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About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For over 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We seek bold thinkers and fearless doers to join our inclusive and innovative team.

Primary role purpose

The Batam NOC Controller is responsible for the 24/7 monitoring of Viasat's global networks and infrastructure to ensure continuous service availability and rapid incident response. The main responsibility of this role is managing the Incident Management process end-to-end, coordinating technical recovery efforts, and ensuring timely communication and resolution.

In addition, the NOC Controller is responsible for handling customer cases escalated to the NOC, especially those occurring outside of normal working hours and during weekends when other support layers are unavailable.

You are a motivated professional with a strong technical background, passionate about monitoring complex systems and ensuring mission-critical services are delivered without disruption. You work well under pressure, follow structured processes, and collaborate effectively across teams.

Key Responsibilities:

•Monitor network and system performance 24/7, proactively identifying and responding to any hazardous conditions, service degradations, or outages.

•Lead the Incident Management process, coordinating restoration activities, logging incidents, and ensuring timely communication with stakeholders.

•Handle customer cases escalated to the NOC, especially during off-hours (nights, weekends, holidays), ensuring resolution or appropriate escalation.

•Monitor distress traffic and ensure successful delivery to Maritime Rescue and Coordination Centres (MRCC).

•Monitor and respond to security threats in IP networks with initial analysis and action.

•Analyse system logs and perform routine checks to ensure service reliability and stability.

•Maintain comprehensive and up-to-date documentation of incidents, activities, and shift handovers.

•Update and manage incidents in the ServiceNow (SNOW) system throughout the incident lifecycle.

•Produce shift performance and incident reports and escalate unresolved issues to appropriate technical teams.

•Keep all monitoring tools, processes, and procedures current and relevant.

•Support engineering teams during installation, testing, and configuration tasks.

•Contribute to the development of knowledge base articles to strengthen the Incident Management process.

•Support efforts to automate and streamline operations, working closely with DevOps-minded teams.

Essential Knowledge and Skills:

•Bachelor's degree in Electronics, Telecommunications, IT, or a related field.

•Minimum of 3 years of relevant experience in a Network Operations Center or similar technical operations/support role.

•Fluent in English with effective verbal and written communication skills.

•Strong technical foundation with experience in NOC or technical customer support roles.

•Solid understanding of Satellite and GSM telecom technologies.

•Strong incident handling and troubleshooting capabilities under pressure.

•Structured, analytical thinker with sound problem-solving skills and attention to detail

•Excellent customer focus and interpersonal abilities in team environments.

•Proficiency in reporting and documenting technical processes and incidents.

Desirable Knowledge and Skills:

•In-depth knowledge of Viasat services and products.

•Familiarity with ITIL best practices.

•Experience with OS platforms (Linux, Unix, Windows, VMS).

•Use of network monitoring tools in a professional setting.

•Experience delivering training or mentoring colleagues.

•CCNA (Routing & Switching or higher) certification is a plus.

•Experience with scripting languages such as Python, Bash, or PowerShell to automate tasks and improve operational efficiency.

•Understanding of DevOps principles and experience supporting CI/CD or infrastructure automation is highly desirable.

•An English TOEFL certificate with a minimum score of 550 (PBT) or an equivalent qualification is a plus.

Special Working conditions:

•Required to work in a 24x7 rotating shift environment, averaging 40 hours per week.

•Must be able to work under pressure and manage incidents in time-sensitive conditions.

•Must treat operational and customer information with strict confidentiality.

•Must be flexible and willing to travel internationally for job-related purposes and to work abroad for short durations when required.

Viasat Values:

Our values define Viasat's culture and represent what we believe in. Viasat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

•Accountability – Taking ownership, getting results and keeping our promises

•Respect – Collaborating, embracing diversity, and valuing differences

•Excellence – Creating bold solutions for our customers and putting quality at the heard of everything we do

Reporting to the Operations Manager:

• Able to provide 24/7 management of customer's infrastructure & application alerts
• Monitor network alerts and determine the cause and ensure prompt resolution or escalating when necessary
• Documentation of all incidents and proactive alerts into a call tracking system and incident log based on defined standards.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To perform incident first response checks and reporting for compromised systems.
• To perform monthly IT system checks and report on non-compliant systems.
• To perform monthly systems health-checks and reporting. (Anti-virus, Endpoint Security and Malware alerts.)
• M365, AD/ File Folder permissions, Windows OS Configuration and Management
• To act on SNOC alerts immediately and performs rectification according to SOP guidelines.
• English Speaking Environment is a must

Job Requirements:

• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.
• Have interests in IT and networking and is curious of 'What caused the problem"
• Must be hands-on experience in products including firewalls,Wi-Fi and network appliances
• Some understanding of Cloud Computing, Cybersecurity
• Must be able to work on monthly shifts rotation including Weekends

• Proactively monitoring network performance, availability, and security using various NOC tools and platforms.
• Detecting, analyzing, and responding to network alerts and incidents in a timely manner.
• Performing initial troubleshooting of network connectivity, hardware, and software issues.
• Escalating complex issues to senior engineers or relevant support teams when necessary.
• Documenting all network events, troubleshooting steps, and resolutions accurately in the ticketing system.
• Following established procedures and protocols for incident management and problem resolution.
• Communicating effectively with internal teams and potentially external stakeholders regarding network status and outages.
• Performing routine system checks and maintenance tasks as directed.
• Contributing to the improvement of NOC processes and procedures.
• Maintaining a comprehensive understanding of the network architecture and supported systems.
• Ensuring adherence to service level agreements (SLAs).
• Collaborating with other IT operations teams to ensure seamless service delivery.

• Monitoring network performance and availability using various NOC tools and dashboards.
• Detecting, diagnosing, and resolving network outages and performance issues in a timely manner.
• Responding to network alerts and alarms, escalating critical issues to senior engineers when necessary.
• Documenting network incidents, resolutions, and procedures.
• Performing routine network maintenance and system checks.
• Collaborating with other IT teams to ensure seamless network operations.
• Providing first-level support for network-related customer inquiries.
• Implementing network configuration changes as directed.
• Keeping network documentation and knowledge base up-to-date.
• Participating in shift work, including nights and weekends, as required by the operational schedule.

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 1-3 years of experience in a network operations or technical support role.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VLANs, and routing/switching.
• Experience with network monitoring tools (e.g., Nagios, SolarWinds, Zabbix).
• Basic understanding of troubleshooting methodologies.
• Ability to work under pressure and make quick decisions during network incidents.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• IT certifications such as CompTIA Network+, CCNA are a plus.
• Willingness to adapt to rotating shifts.

• Monitor network performance and availability using sophisticated monitoring tools and systems.
• Identify, diagnose, and resolve network incidents and outages in a timely and efficient manner.
• Perform proactive network maintenance, including software upgrades and configuration changes.
• Respond to alarms and alerts, ensuring adherence to established Service Level Agreements (SLAs).
• Collaborate with Level 2/3 support teams, system administrators, and field engineers to troubleshoot and resolve complex network problems.
• Document network configurations, procedures, and incident reports accurately.
• Contribute to the development and improvement of NOC processes and procedures.
• Participate in on-call rotation schedules to provide 24/7 network support.
• Maintain detailed knowledge of network topology, equipment, and protocols.
• Ensure the security and integrity of the network infrastructure.
• Assist in the implementation and testing of new network technologies and services.

• Proven experience as a NOC Engineer, Network Administrator, or similar role.
• Strong understanding of networking concepts, protocols (TCP/IP, BGP, OSPF, MPLS), and architectures.
• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Familiarity with various network hardware (routers, switches, firewalls) from major vendors (e.g., Cisco, Juniper).
• Experience in troubleshooting and resolving network connectivity and performance issues.
• Knowledge of telecommunications systems and infrastructure.
• Ability to work under pressure and manage multiple tasks effectively in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Relevant networking certifications (e.g., CCNA, CCNP) are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Willingness to work shifts, including nights, weekends, and holidays, as part of a rotating schedule.

• Monitor network performance and troubleshoot issues using various diagnostic tools.
• Respond to network alerts and incidents in a timely and efficient manner.
• Perform routine network maintenance, including firmware upgrades and configuration changes.
• Implement and maintain network security measures to protect against unauthorized access and cyber threats.
• Document network configurations, procedures, and incident reports.
• Collaborate with senior engineers and IT support teams to resolve complex network problems.
• Participate in on-call rotations to provide 24/7 support for critical network events.
• Assist in the planning and implementation of network infrastructure upgrades and expansions.
• Ensure network availability and optimal performance for all users.
• Stay current with emerging network technologies and security best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in a NOC or network support role.
• Strong understanding of TCP/IP networking, routing protocols (e.g., BGP, OSPF), and network services (DNS, DHCP).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Familiarity with network hardware from various vendors (e.g., Cisco, Juniper, Huawei).
• Excellent analytical and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong communication skills, both written and verbal.
• Relevant certifications (e.g., CCNA, Network+) are highly desirable.
• Willingness to work flexible hours, including occasional nights and weekends as part of an on-call rotation.