1,429 Network Support jobs in Indonesia

Persyaratan :

1. Pria usia maksimal 28 tahun

2. Pendidikan minimal SMK/D3/S1 jurusan IT

3. Menguasai TCP/IP & Jaringan

4. Menguasai Operating System Mikrotik lebih disukai

5. Mempunyai sertifikasi MTCNA menjadi nilai lebih

6. Bersedia bekerja dalam shift

7. Memiliki pengalaman kerja sesuai sesuai bidangnya

8. Memiliki kendaraan pribadi dan SIM yang sesuai serta alat komunikasi pribadi

Jenis Pekerjaan: Penuh Waktu

Requirement

• Minimum Bachelor's degree (S1) in Information Technology or a related field
• At least 2 years of relevant work experience in related areas
• Experience as a System Administrator, Network Administrator or similar role
• Experience with Linux (RedHat/CentOs, Ubuntu, Debian)
• Experience with Web Server (Apache/Nginx, Php/php-fpm, etc)
• Experience with Database Server (Mysql, Postgresql, MongoDB)
• Experience with networks (LAN, WAN) and patch management (Mikrotik)
• Have knowledge in Cloud Technology (docker, kubernetes)
• Have strong knowledge networking technologies (TCP/IP, Firewalls, NAT, Packet filtering, Routing, VPN, DNS, etc)
• Have related certification will be an advantage

Job Description

• Setup, Configure, Troubleshoot Network & Server
• Responsible for monitoring, troubleshooting and maintenance of wide array of servers and network related services such as physical hardware layer, web /mail / dns / database services, routing / switching / load balancing / firewall devices
• Ensure security through access controls, backups and firewalls
• Provides and recommends new enhancement related to the system performance and security
• Analyze integration logs and error message
• Supports daily operation for running apllication, network, and infrastructure
• Conduct Tuning and Optimizing system performance
• Conduct research related to new technology

• Provide Tier 2/3 technical support for network infrastructure issues.
• Troubleshoot and resolve problems with routers, switches, firewalls, and other network devices.
• Monitor network performance and proactively identify and address potential issues.
• Perform network configuration, installation, and upgrades.
• Implement and maintain network security measures.
• Document network configurations, procedures, and troubleshooting steps.
• Respond to and manage support incidents and service requests within defined SLAs.
• Collaborate with other IT teams to ensure seamless integration of network services.
• Conduct root cause analysis for recurring network problems.
• Stay current with emerging network technologies and security threats.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in network administration or technical support.
• Strong knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), and switching technologies.
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Fortinet).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG).
• Excellent troubleshooting and problem-solving skills.
• Relevant certifications (e.g., CCNA, CCNP) are a strong advantage.
• Good communication skills, both written and verbal.
• Ability to work effectively in a team environment and independently.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support, with a specialization in network infrastructure.
• In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols (e.g., BGP, OSPF).
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Aruba).
• Proficiency in troubleshooting operating systems (Windows Server, Linux) and network devices.
• Experience with network monitoring tools (e.g., Nagios, SolarWinds).
• Strong understanding of cybersecurity principles relevant to network infrastructure.
• Excellent problem-solving, diagnostic, and analytical skills.
• Exceptional customer service and communication skills.
• Ability to work effectively in a team and manage multiple support tickets simultaneously.
• This role requires your dedicated presence at our facility in **Balikpapan, East Kalimantan, ID**, to provide direct, hands-on support to our clients.

• Provide expert technical support for network infrastructure issues.
• Diagnose and resolve complex hardware, software, and connectivity problems.
• Escalate and manage unresolved issues with relevant teams.
• Document troubleshooting steps and solutions in the knowledge base.
• Assist customers via phone, email, and chat support channels.
• Monitor network performance and identify potential issues.
• Configure and troubleshoot network devices (routers, switches, firewalls).
• Stay current with new technologies and industry best practices.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of customer satisfaction.

• Associate's or Bachelor's degree in Computer Science, IT, or a related field.
• 5+ years of experience in technical support, with a focus on network infrastructure.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing, and switching.
• Experience with firewall and VPN configuration and troubleshooting.
• Familiarity with network monitoring tools.
• Strong analytical and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently in a remote environment.
• Relevant certifications (e.g., CCNA, Network+) are a plus.

• Providing advanced technical support for network infrastructure, servers, and related software.
• Diagnosing and resolving complex hardware and software issues reported by customers.
• Troubleshooting network connectivity, performance, and security problems.
• Escalating unresolved issues to appropriate engineering teams with detailed documentation.
• Documenting technical solutions, workarounds, and best practices in a knowledge base.
• Guiding customers through step-by-step solutions and providing clear explanations.
• Monitoring system performance and proactively identifying potential issues.
• Contributing to the improvement of support processes and customer service standards.
• Participating in the testing of new product releases and updates.
• Training junior support staff and sharing technical expertise.
• Maintaining a high level of customer satisfaction through timely and effective support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with a focus on network infrastructure.
• Proven expertise in troubleshooting TCP/IP networking, routing, switching, and firewalls.
• Hands-on experience with operating systems (Windows Server, Linux).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to clearly articulate technical concepts.
• Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
• Relevant certifications such as CCNA, Network+, or MCSA are highly desirable.
• A customer-centric mindset and a passion for resolving technical challenges.

• Provide advanced technical support and troubleshooting for network infrastructure products and services via phone, email, and chat.
• Diagnose and resolve complex network connectivity issues, hardware malfunctions, and software configuration problems.
• Guide customers through step-by-step solutions for network setup, configuration, and optimization.
• Escalate unresolved issues to higher-level support or engineering teams with detailed problem descriptions.
• Document all customer interactions, technical issues, and resolutions in the support ticketing system.
• Create and update technical documentation, knowledge base articles, and user guides.
• Proactively identify recurring issues and contribute to product improvement suggestions.
• Mentor junior support engineers and share technical expertise.
• Stay current with product updates, new technologies, and industry best practices in networking.
• Ensure timely and effective resolution of customer issues, meeting or exceeding service level agreements.