2,904 On Site Repair jobs in Indonesia
Technical Support
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Ringkasan Pekerjaan
Technical Support bertanggung jawab menangani dan menyelesaikan kendala terkait data yang dilaporkan pengguna melalui sistem ticketing. Peran ini mencakup analisis, identifikasi, serta perbaikan data yang tidak valid atau bermasalah, sekaligus memberikan dukungan teknis kepada pengguna. Technical Support juga memastikan setiap laporan diselesaikan tepat waktu sesuai SLA (Service Level Agreement) serta mendokumentasikan proses penyelesaian secara jelas dan terstruktur.
Tanggung Jawab Utama
- Menerima, memproses, dan memantau laporan kendala data melalui sistem ticketing.
- Menganalisis masalah data untuk menemukan penyebab utama (root cause).
- Melakukan perbaikan data sesuai prosedur dan memastikan hasilnya akurat serta konsisten.
- Berkoordinasi dengan tim internal terkait untuk penyelesaian kasus yang kompleks.
- Memberikan informasi yang jelas dan tepat kepada pengguna terkait status penanganan laporan.
- Menyusun dokumentasi lengkap mengenai setiap kendala, langkah troubleshooting, dan solusi yang diberikan.
- Mengidentifikasi serta melaporkan permasalahan berulang untuk ditindaklanjuti lebih lanjut.
- Menjamin seluruh laporan diselesaikan sesuai standar SLA.
Kualifikasi
- Pendidikan minimal S1, diutamakan dari jurusan Teknologi Informasi, Sistem Informasi, atau bidang terkait.
- Menguasai SQL dan berpengalaman menggunakan tools seperti DBeaver.
- Terampil berkomunikasi, baik secara lisan maupun tulisan.
- Teliti, rapi, dan mampu bekerja dengan data dalam jumlah besar maupun kompleks.
- Mampu bekerja di bawah tekanan serta mengelola banyak laporan/ticket secara bersamaan.
- Familiar dengan sistem manajemen basis data (Oracle, MySQL, PostgreSQL).
- Memiliki pengalaman dalam lingkungan kerja Agile/Scrum menjadi nilai tambah.
- Fresh graduate dipersilakan melamar dengan motivasi belajar tinggi dan kesiapan untuk diarahkan.
- Memiliki kemampuan analisis dan pemecahan masalah yang baik.
- Bersedia bekerja dengan sistem shift dan ditempatkan di lokasi project (site project).
- Mampu bekerja sama dalam tim dengan komunikasi yang efektif dan solid.
Technical Support
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Field Support Lapangan dengan Background IT
Siap bekerja di luar jam kantor
Technical Support
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Kualifikasi :
- Pendidikan Min. SMA/SMK Sederajat (Diutamakan Lulusan TKJ)
- Sehat Jasmani & Rohani
- Memiliki SIM C & BPJS Kesehatan / KIS yang Aktif (Lebih Diutamakan)
- Bersedia Ditempatkan Sesuai Kebutuhan Area Kerja
Technical Support
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Job Deskripsi:
- Menjadi onsite teknis yang ditugaskan ke lokasi pelanggan untuk melakukan penanganan gangguan.
- Dapat mengoperasikan komputer/laptop.
- Melakukan pemecahan masalah jaringan fiber optic pelanggan yang bermasalah.
- Memunyai dasar pengetahuan tentang perangkat-perangkat jaringan.
- Mengerti dasar-dasar jaringan komputer.
- Membuat laporan dokumentasi teknis setelah melakukan instalasi.
- Membuat laporan dokumentasi teknis setelah melakukan pemecahan masalah.
- Mempunyai pengetahuan dasar tentang tools jaringan seperti winbox, Putty dan tools lainnya.
Kualifikasi:
- Pria
- Maks. 25 tahun
- Pendidikan SMK Teknik Komputer dan Jaringan
- Mengerti dan memahami cara kerja jaringan fiber optic
- Mengerti dan memahami cara pemecahan masalah serat optik
- Dapat mengoperasikan komputer dan internet
- Memiliki kemampuan berkomunikasi yang baik,Dapat bekerja sama dengan tim, mampu bekerja di bawah tekanan
- Diutamakan Berpengalaman IKR atau teknisi perbaikan jaringan FTTH
- Memiliki Sim C
- Siap bergabung secepatnya, domisili kota bandung
- Penempatan kantor cabang Bandung
Jenis Pekerjaan: Penuh Waktu, Kontrak
Technical Support
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Kualifikasi :
- Pendidikan minimal D3/S1 (Jurusan Ektro/Teknik, /Infromatika)
- Memiliki pengalaman minimal 2 tahun
- Menguasai sistem perangkat lunak & jaringan
- Memahami dan mampu melakukan pekerjaan sipil & jaringan.
- Mampu mengoperasikan komputer dan (Ms.Word & Excel)
- Menguasai instalasi, konfigurasi, dan perawatan peralatan parkir.
- Memiliki kemampuan koordinasi, komunikasi, dan problem-solving yang baik.
Tugas dan Tanggung Jawab:
- Melakukan pemeriksaan awal (commissioning) terhadap seluruh perangkat sebelum sistem beroperasi.
- Melakukan perawatan dan perbaikan rutin (maintenance & troubleshooting) terhadap perangkat parkir seperti barrier gate, ticket dispenser, loop detector, dan kamera.
- Melaksanakan preventive maintenance secara berkala sesuai jadwal yang ditentukan.
- Melakukan tagging asset dan pendataan perangkat sistem parkir (kode aset, serial number, lokasi, kondisi alat).
- Membuat laporan kerja dan dokumentasi teknis secara harian dan bulanan.
- Berkoordinasi dengan tim IT, engineering, dan project dalam penanganan kendala alat.
- Menangani gangguan teknis di lapangan dengan cepat dan tepat sesuai SOP.
- Menjaga kebersihan, keamanan, dan kerapian area kerja serta peralatan teknis.
Technical Support
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Job Description:
- The following is a Job Description for this position :
- Ensuring that the product or service used by the user can function normally/run as it should
- Serving customers well
- Perform troubleshooting and also provide solutions to customer problems
- Provide education about products used by customers
- Provisioning and activating product services
- Coordinate a use case with an internal team, such as the Engineer/Product Team
- Active in using the ticketing system (JIRA)
- Ensuring customers are satisfied with the support provided by the company
Job Requirements:
- The following are the requirements for this position :
- Bachelor's degree in Computer Science or related field.
- Min. 1 year experience as Technical Support (Fresh Graduates welcome).
- Strong problem-solving and analytical skills.
- Fluent in English (mandatory).
- Based in Jakarta.
Technical Support
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Job Vacancy – Technical Support (Fiber & FTTH)
We are a growing telecommunications manufacturing company and are currently seeking a Technical Staff (Fiber & FTTH) to join our team.
This is a full-time, on-site position based in West Jakarta.
Responsibilities:
Proficient in mainstream OLT configuration commands, including ZTE and HUAWEI VSOL OLTs.
Proficient in basic network communication protocols, including IPOE, PPPOE, and BRIDGE.
Familiar with ODN passive network products, optical fiber, optical splitters, PLCs, and related products.
Handle customer complaints promptly via WhatsApp or email.
Organize and conduct product launches or product meetings.
Travel and cooperate with the sales team to present product features.
Build and maintain strong, long-term business relationships with customers.
Prepare weekly reports and submit them regularly to the Technical Lead.
Qualifications:
Male or Female, 25–35 years old.
Minimum S1/Bachelor's degree in Telecommunications, Management, Business, or a related field.
Minimum 2 years of experience in Technical Support.
Experience with telecommunications companies or ISPs preferred.
Familiarity with FO and FTTH products.
Detail-oriented, goal-oriented, and focused on quality and accuracy.
Ability to work independently and collaboratively, and adapt to field work.
Fluent in English; Mandarin proficiency is an advantage.
Must hold a valid driver's license for both A and C categories.
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Technical Support
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Qualifications:
- Educational Requirement: Diploma or Bachelor Degree (D3/S1) in Mechanical or Electrical Engineering.
- Age Limit: Candidates must be under 35 years old.
- Experience Level: Open to fresh graduates.
- Language Proficiency: Strong command of English in reading, writing, and speaking.
- Technical Skills: Basic knowledge of industrial mechanical & steam equipment, understanding of palm oil industry and electrical engineering would be a great plus point, and basic computer skill.
- Personal Attributes: Excellent communication skills, fast learner, detail-oriented, and strong analytical abilities.
- Mobility: Willing to travel and work on-site as required.
Responsibilities:
- Provide technical support to the sales team on various projects.
- Oversee commissioning and troubleshoot mechanical products.
- Conduct detailed surveys and analyses of customer processes and factory systems.
- Report progress and findings to superiors, ensuring clear and concise communication of project status.
Technical Support
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Company Description
PT Rapid Teknologi Indonesia is an IT service solution provider with a highly dedicated team of honest and positive professionals. The company designs cutting-edge solutions for clients across various industries. Established by IT professionals, PT Rapid Teknologi Indonesia specializes in IT consulting and services, offering capability, adaptability, and scalability to numerous clients.
Role Description
This is a contract role for a Junior Technical Support position. The Junior Technical Support will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction on a day-to-day basis. This is an on-site role located in Balikpapan.
Responsibilities
Analysis of desktops, hardware, software, and operating systems; hardware and software installations; troubleshooting; documentation; application configuration, clearly focused on supporting end users and their PCs.
Qualifications
- Minimum Diploma Degree majoring Informatics Engineering, System Information, all IT Related Major.
- Having 1-2 years experience and Fresh Graduate are welcome to apply.
- Willing to be placed in Kalimantan (Balikpapan).
- Having Experience in Troubleshooting, installation, diagnostic, Network (LAN,WAN,VPN), DNS, TCP/IP, Active, Directory, Domain, Share Folder & Printer.
- Having Knowledge in Editing Photo/video or Developer is Point Plus.
- Ready to work overtime if necessary and fast learned,diligent and able to work under pressure.
Technical Support
Posted today
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Job Description
Deskripsi Pekerjaan:
- Instalasi, perawatan, dan perbaikan sistem parkir otomatis (hardware & software).
- Troubleshooting perangkat barrier gate, dispenser tiket, reader, dan jaringan sistem.
- Dukungan teknis onsite/offsite dan laporan hasil pekerjaan.
- Preventive maintenance sesuai jadwal.
Kualifikasi:
- Min. D3/S1 Teknik Elektro / Komputer / Informatika atau sejenisnya.
- Pengalaman min. 1 tahun di bidang Technical Support / Maintenance.
- Paham dasar elektronika & jaringan (LAN, IP).
- Siap bekerja shift dan mobile.
- Memiliki SIM C/A (lebih disukai).
Jenis Pekerjaan: Penuh Waktu, Kontrak