3,918 Onsite Support jobs in Indonesia
Onsite Support Engineer
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Job Description
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
Job Description
- Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner
- Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
- Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc
- Remote support (L2) across the region
- Regional coordination with third party suppliers
- Able to travel to neighboring cities
- Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment
- Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment
- Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations
- Maintenance of IT assets and keep proper documentation
- Coordinate with vendors for external support and repair
- Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
- Meets established Service Level Agreements (SLAs) guidelines
Requirement
- Diploma or Degree in IT / IS discipline or equivalent
- Fluent English speaking
- At least two years' experience in end user support
- Very good support knowledge in Microsoft Operation System
- Very good support knowledge in MS Windows OS and Office suite of product
- Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems
- Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets
- Process oriented
- Able to perform in fast moving and demanding environment
- Able to multitasked
- Team player who is self-motivated, self-disciplined and initiative
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
How to apply & our commitment to you in return
: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer:
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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Onsite Support Engineer
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As an engineer who responsible for providing technical support and ensuring the smooth operation of network devices and related infrastructure at the client's location. This role requires active standby on-site to respond promptly to incidents, perform preventive and corrective actions, and maintain client satisfaction.
Requirements :
- Bachelor of Computer Science/Information Engineering/Information System
- 3 years experience as Network Infrastructure Engineer
- Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
- Hands-on experience in troubleshooting hardware and network connectivity issues.
- Strong problem-solving skills with the ability to work independently on-site.
- Good communication and customer service skills.
Key Responsibilities:
- Act as the primary technical contact at the client site for network-related issues.
- Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
- Monitor, troubleshoot, and resolve network connectivity and performance issues in a timely manner.
- Perform preventive maintenance activities according to schedule and company standards.
- Assist in the installation, configuration, and testing of new or replacement network equipment.
- Maintain detailed records of incidents, troubleshooting steps, and resolutions.
- Escalate complex issues to senior engineers or backline support when required.
- Coordinate with the client's IT team and internal support teams to ensure smooth operations
Customer Service
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- Providing explanations about KTA Tunaiku's product and service information
- Building good relationships with KTA Tunaiku customers
- Asking questions about customer satisfaction, including the quality of Tunaiku's customer service, regarding Tunaiku's products, as well as feedback and suggestions that can help Tunaiku become the best choice for the community's financial needs.
- Final-year student with no remaining classes or fresh graduate in any major.
- Excellent communication and interpersonal skills
- Strong administrative skills and attention to detail.
- Customer-oriented mindset with a willingness to assist and resolve customer concerns.
- Ability to work in a fast-paced environment.
- Available for a 3-months internship.
Customer Service
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Tanggung Jawab:
- Melakukan penawaran produk dan layanan kepada calon pelanggan, baik secara online maupun offline.
- Menjaga hubungan baik dan memberikan pelayanan kepada pelanggan yang sudah ada.
- Membuat laporan harian terkait aktivitas dan hasil kerja.
Kualifikasi:
- Komunikatif, ramah, dan memiliki kemampuan negosiasi yang baik.
- Mampu bekerja dalam tim maupun secara mandiri.
- Terampil menggunakan komputer dan media sosial.
- Berorientasi pada target dan kepuasan pelanggan.
Bonus & Fasilitas:
- Insentif penjualan dan bonus kinerja.
- Pelatihan kerja dan peluang pengembangan karier.
- Lingkungan kerja profesional dan suportif.
customer service
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- Menangani pertanyaan, keluhan, dan kebutuhan pelanggan melalui chat, telepon, atau email.
- Memberikan solusi cepat dan tepat untuk meningkatkan kepuasan pelanggan.
- Melakukan follow-up pelanggan terkait order, komplain, atau kebutuhan lain.
- Membangun hubungan jangka panjang dengan pelanggan melalui komunikasi yang baik.
- Membuat laporan harian/mingguan terkait aktivitas pelayanan pelanggan.
- Berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan.
Kualifikasi:
- Pendidikan minimal SMA/SMK (D3/S1 lebih disukai).
- Berpengalaman di bidang CS/CRM minimal 1 tahun (Fresh Graduate dipertimbangkan).
- Memiliki kemampuan komunikasi yang baik, ramah, dan sabar.
- Mampu bekerja dengan target dan dalam tekanan.
- Terbiasa menggunakan komputer, aplikasi chat, marketplace, atau CRM tools.
- Disiplin, bertanggung jawab, dan memiliki teamwork yang baik.
customer service
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About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Essential Experience / Criteria (Mandatory):
- Min D3/S1 any major With a GPA of 2,75
- Clear Articulation and good communication in Bahasa
- Have experience in the customer service area
- Have experience in the sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Has vaccinated 3 dose
-Energetic and agile
-Min. Fresh graduate and max 2 years in the same position (entry-level)
-Attention to detail
-Adaptive to dynamic changes
Desirable Experience / Criteria (Preferred):
Able to speak English with minimum passive communication
Jenis Pekerjaan: Penuh Waktu
Customer Service
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Informasi Lowongan
Tipe Pekerjaan
Remote/On-site
Fungsi Pekerjaan
Layanan Pelanggan
Jenjang Karir
Pemula / Staf
Job Deskripsi
- Memiliki kemampuan komunikasi yang baik
- Memastikan kepuasan pelanggan
- Menjaga hubungan yang baik dengan pelanggan
- Meningkatkan penjualan
Persyaratan
Tingkat Pendidikan
SMA
Jurusan Pendidikan
Semuanya
Minimal Pengalaman
Deskripsi Persyaratan
- Pria/wanita
- Pendidikan SLTA sederajat
- Teliti dan jujur
- Displin tinggi
Skill yang Dibutuhkan
Lokasi
Kota
Jakarta Barat
Alamat
Ruko Aerowalk Blok B2 No 21 Pegadungan, Kalideres Jakarta Barat
Tentang Perusahaan
PT IGLOBAL SENTOSA JAYA
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Industri
Komputer / IT-Hardware
Benefit
Deskripsi Perusahaan
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Customer Service
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Walad Aqiqah ( )hadir untuk membantu Ayah & Bunda yang mencari jasa aqiqah terdekat di wilayah Jakarta, Bekasi, Bogor, Depok, Tangerang dan Bandung. Kami memastikan proses aqiqah dilakukan sesuai syariat Islam, mulai dari pemilihan hewan hingga penyajian masakan. Sebagai lembaga aqiqah yang telah tersertifikasi HALAL, Walad Aqiqah menyediakan layanan catering aqiqah dengan pilihan menu lezat, praktis, dan higienis. Solusi ini sangat cocok untuk Ayah & Bunda yang ingin menjalankan ibadah aqiqah tanpa ribet dan terjangkau
Deskripsi Pekerjaan
Menjawab Pertanyaan Calon Konsumen
Membuat Laporan
Input Data
Kualifikasi
Mampu berkomunikasi dengan baik
Dapat bekerja dengan target
Disiplin
Jenis Pekerjaan: Paruh Waktu
Jumlah jam yang diharapkan: 20 – 25 per minggu
Bahasa:
- Indonesia (Diutamakan)
customer service
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Tentang Tugas:
Membimbing konsumen dan mitra kami dalam menggunakan produk kami
Mengelola pertanyaan layanan dan sengketa yang timbul dari konsumen dan mitra kami
Memberikan layanan pelanggan yang excellent kepada basis konsumen dan mitra kami
Memelihara hubungan baik dan upaya pembangunan komunitas dengan konsumen dan mitra kami
Mendukung proyek dari semua bidang, termasuk pendaftaran, akuisisi, transaksi penjualan, dan mengadakan pelatihan
Memecahkan masalah konsumen dan mitra dengan cepat dan efektif dengan empati dan perhatian.
Melakukan tugas administratif terkait akun mitra (pengisian ulang kredit, perubahan informasi mitra, dll).
Pengalaman dan Kriteria Esensial (Wajib):
Minimal D3/S1 dari jurusan apa pun dengan IPK 2,75
Pengalaman di bidang CS Banking
Kemampuan berkomunikasi dengan jelas dan baik dalam Bahasa Indonesia
Pengalaman di bidang layanan pelanggan
Pengalaman di bidang penjualan
Kemampuan mengetik dengan kecepatan 50 WPM dan akurasi 90%
Empati
Telah divaksinasi minimal 2 dosis
Enerjik dan lincah
Minimal lulusan baru dan maksimal 2 tahun di posisi yang sama (level pemula)
Perhatian terhadap detail
Mampu beradaptasi dengan perubahan dinamis
Pengalaman/Kriteria yang Diutamakan (Diutamakan): Mampu berkomunikasi dalam bahasa Inggris secara pasif
Jenis Pekerjaan: Penuh Waktu
Customer Service
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Job Description
- Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
- Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan
Melayani konsumen
Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA
- Melakukan survey exit customer dengan cara interview sesuai dengan standa, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
Requirements
- Pendidikan Minimal S1
- Semua Jurusan
- Diutamakan Wanita
- Fresh Graduated / Pengalaman
- Usia Maks. 27th
- Disiplin, Komunikatif, dan Integritas
- Belum Menikah
Medical & Health Insurance