8 Patient Care Management jobs in Indonesia

Responsibilities:

• Assist patients who have been referred by the program coordinator either through health screening or referral from attending physician) in locating available funding sources.
• Provide patients and their families financial advice, background assessment and where applicable, supports the patient with the necessary application to gain access to treatment in Malaysia.
• Maintain ongoing communication with enrolled patients to maximize financial assistance available to comply with the treatment duration as directed by the attending physician.

Qualifications:

• Understanding of oncology or rare diseases patient access support/programs
• Understanding of financing sources, procedures, and flows for different patients.
• Experience as a PSP Nurse or Coordinator
• Experience with PPT and Excel or any reporting tools: desired

• Conduct comprehensive psychosocial assessments of clients to identify needs, strengths, and barriers to well-being.
• Develop individualized care plans in collaboration with clients, outlining specific goals and interventions.
• Provide clinical counseling and supportive interventions to clients experiencing emotional, social, or environmental challenges.
• Connect clients with appropriate community resources, social services, and healthcare providers.
• Facilitate referrals and coordinate services to ensure seamless client support.
• Offer crisis intervention and de-escalation support to clients in acute distress.
• Advocate for clients' needs within various systems, including healthcare, legal, and social services.
• Maintain accurate and confidential client records, documenting assessments, interventions, and progress.
• Collaborate effectively with interdisciplinary teams, including healthcare professionals, educators, and community leaders.
• Stay informed about relevant policies, procedures, and available resources within the community.
• Provide supervision and mentorship to junior social work staff or interns.
• Adhere to ethical principles and professional standards of social work practice.

• Master's degree in Social Work (MSW) from an accredited institution.
• Professional licensure as a Clinical Social Worker (LCSW) or equivalent in the relevant jurisdiction.
• Minimum of 5 years of progressive experience in clinical social work, case management, or community outreach.
• Demonstrated experience in conducting psychosocial assessments and developing care plans.
• Proficiency in providing individual and family counseling, with expertise in areas such as mental health, trauma, and addiction.
• Strong knowledge of social services, healthcare systems, and community resources.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work independently, manage a caseload effectively, and prioritize tasks in a remote environment.
• Proficiency with electronic health records (EHR) or case management software.
• Empathy, resilience, and a strong commitment to social justice and client advocacy.
• Fluency in English; knowledge of local languages and cultural nuances is beneficial.

Deskripsi Pekerjaan :

• Memastikan semua keluhan pasien ditindaklanjuti dengan baik
• Memastikan semua pasien mendapatkan pelayanan terbaik

Kualifikasi :

• Pendidikan minimal. S1 Komunikasi/ S1 Perhotelan
• Lebih disukai memiliki pengalaman minimal. 2 tahun sebagai customer care/ frontliner
• Memiliki pengalaman sebagai CRM diutamakan
• Pengalaman di Rumah Sakit/ Bank diutamakan
• Freshgraduate dipersilahkan melamar
• Memiliki Komunikasi skill yang baik
• Aktif Bahasa Inggris dan Mandarin lebih disukai
• Dapat menggunakan microsoft office
• Dapat bergabung segera

Deskripsi

• Melaksanakan dan menjadi contoh GPSR untuk semua karyawan RS Royal Progress
• Memberikan pelayanan yang ramah dengan hati yang tulus dan ikhlas sebagai standar RS
• Memastikan semua keluhan pasien ditindaklanjuti dengan baik
• Memastikan semua pasien mendapatkan pelayanan terbaik
• Menjadi sumber informasi mengenai produk kesehatan

Kualifikasi

• Pendidikan min. S1 Komunikasi/ S1 Perhotelan
• Lebih disukai memiliki pengalaman min. 2 tahun sebagai Patient Care/Customer Service/ Frontliner
• Freshgraduate dipersilahkan melamar
• Memiliki Komunikasi skill yang baik
• Aktif Bahasa Inggris dan Mandarin lebih disukai
• Dapat menggunakan Microsoft Office dengan baik
• Dapat bergabung segera

Benefit

• Gaji
• THR
• Cuti
• BPJS
• Plafon Kesehatan
• Training
• Kegiatan Karyawan
• Free Parkir Motor
• Benefit lainnya akan disampaikan ditahap Offering

• Develop individualized care plans for patients with chronic diseases in collaboration with physicians and specialists.
• Provide ongoing patient education on disease management, medication adherence, and lifestyle modifications.
• Monitor patient health status through remote technologies (e.g., telehealth, remote monitoring devices) and proactively address any concerns.
• Coordinate referrals to specialists, therapists, and community resources as needed.
• Serve as the primary point of contact for patients and their families, offering support and guidance.
• Facilitate communication between patients, caregivers, and the healthcare team.
• Track patient progress, document interventions, and maintain accurate electronic health records.
• Identify potential barriers to care and develop strategies to overcome them.
• Participate in multidisciplinary team meetings to discuss patient cases and care strategies.
• Contribute to the development and improvement of remote care protocols and patient education materials.

• Registered Nurse (RN) or equivalent healthcare professional degree (e.g., Master's in Public Health, Social Work).
• Minimum of 5 years of experience in clinical nursing, case management, or chronic disease management.
• Experience with remote patient monitoring and telehealth platforms is highly desirable.
• Strong understanding of various chronic diseases (e.g., diabetes, heart disease, respiratory conditions) and their management.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and other healthcare IT tools.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Compassionate and patient-centered approach to care.
• Demonstrated ability to educate patients and families on complex health issues.
• Current licensure and certifications as required.