1,359 Product Specialist jobs in Indonesia

Role Description:

• Ensure the product or service functions properly for users, including resolving basic technical issues
• Provide excellent support and assistance to customers.
• Perform troubleshooting to identify and solve customer problems effectively.
• Educate customers on product features and technical usage.
• Assist with the provisioning and activation of product services.
• Coordinate with internal teams, such as Engineering and Product, on technical cases.
• Actively use the ticketing system (JIRA) to track and resolve technical support issues.
• Ensure customer satisfaction with the support and solutions provided.

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• Minimum 2 year of experience in a technical support role, preferably with contact center products.
• Strong problem-solving skills and the ability to think logically.
• Good analytical thinking and a technical mindset.
• Able to work under pressure.
• Based in Jakarta.
• Excellent verbal and written communication skills in English.

Requirement :

• experience in Medical devices / consumables (Alkes BHP), has added value ever electromedic
• Willing to work on target and under pressure
• Hard work and smart
• Good at teamwork and individual
• Good communication, interpersonal, interaction and presentation skills
• Discipline, honest, friendly and good attitude
• Good computer knowledge in Ms. Office & Internet
• Having driving license at least SIM C, very good have SIM A

Area : Jakarta Barat

Job Descriptions:

• Responsible to the Area Sales Manager
• Involved in the marketing process
• Establish good relationships between the company and customers
• Understand the product itself and competitors
• Sensitive to the market situation
• Able to present products to customers
• Develop and execute sales plans in the area of responsibility

Requirement :

• experience in Medical devices / consumables (Alkes BHP)
• Willing to work on target and under pressure
• Hard work and smart
• Good at teamwork and individual
• Good communication, interpersonal, interaction and presentation skills
• Discipline, honest, friendly and good attitude
• Good computer knowledge in Ms. Office & Internet
• Having driving license at least SIM C, very good have SIM A
• Area :
  Jakarta Barat or
  Jakarta Utara

Job Descriptions:

• Responsible to the Area Sales Manager
• Involved in the marketing process
• Establish good relationships between the company and customers
• Understand the product itself and competitors
• Sensitive to the market situation
• Able to present products to customers
• Develop and execute sales plans in the area of responsibility

At Transmedic, a company of EBOS Med Tech, we believe healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation.

Key Responsibilities

• Responsible to achieve sales target and manage marketing of products
• Build relationship with customers
• Providing pre and post-sales product support
• Organizing product demonstration and exhibitions
• Identify market potentials and develop strategic accounts

Pre-Requisites (Qualifications & Experience)

• Bachelor's Degree in Medical study, preferable in Nursing
• Fluent in English
• Minimum GPA of 3.00
• 1-2 years of experience in Orthopaedic business
• Sales target oriented
• Good communication skills
• Eager to learn new products
• Capable to work within a team as well as independently
• Willing to travel, working mobile in flexible hours

The positions are available in Jakarta and Padang.

More about Transmedic

Transmedic - Where the world's leading healthcare solutions meet the needs of our people.

We open the door to a world of healthcare solutions, connecting professionals and organisations in Asia with leading medical speciality products, local knowledge and personalised service to advance the quality of care for patients who need it most.

We take pride in being different. We put our customers at the heart of everything we do, stay nimble and adaptable, strive for excellence, and foster a team that's passionate and driven.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Title: Product Specialist

Location: Indonesia

How you will contribute:

Performance

• Responsible to achieve target in the territory min. 100% and growing the business in the territory
• Growing market share of the brands or becoming market leader in the territory
• Achieve SFE KPI as parameter of detailing activities
• Conducting marketing activities in the territory as agreed and will be reviewed on a regular basis.

Patients Access

• Understanding the patient journey in the defined territory and collecting insights to identify barriers for patients and opportunities for partnership to enhance the patient experience.
• Partners with patient journey stakeholders (HCPs, Hospitals, Government Stakeholders, etc) to remove the barrier and unlock access for patients
• Expanding Access to a number of patients as agreed annually and will be reviewed quarterly/monthly.

Customer Management

• Identify all stakeholders in the patient journey and the unmet needs to build a territory analysis and create an action plan tailored to the patient needs in the territory and align with guidance from PVA Franchise Lead/Brand Lead.
• Independently set clear objectives and develop strategies for each account to drive product adoption and growth, as well as build a strong relationship with the account
• Creating Customer Call Plans & Reports periodically to PVA Franchise Lead, aligned with PVA Franchise Lead & Takeda requirements
• Act as a scientific partner to deliver Key messages about Takeda's Innovative Products to customers and ensure HCPs' understanding of Takeda's products, especially for efficacy, safety, and administration procedure.
• Independently identify potential customer or new area expansion by understanding competitors' loyal customers & market share in the territory, as well as develop the customers to be an advocate to Takeda Indonesia

Financial Budget Management

• Manage promotional expenses for promotional activities and ensure not overbudget from the provided budget

Compliance

• Ensure all activities are aligned with Local Takeda Indonesia SOP, Takeda's Code of Conduct, and/or global SOP
• Complete all event documentation as required by SOP/Code of Conduct and closed in the system in a timely manner as required by Takeda Indonesia
• Ensure no Conflict of Interest related to all customers and activities

What you bring to Takeda:

• Beyond drugs and therapy selling, this role requires a person who can be a partner to HCPs to ensure patients get diagnoses appropriately and have access to TAKEDA Innovative Products
• Minimum 4 years of pharmaceutical experience in handling Oncology/Rare Disease products in accessing and managing doctors, specialists, and hospital accounts.
• Passionate about healthcare, result and stakeholders-oriented
• Driven, persistent, & tactful in handling customers and good business acumen, with updated market understanding.
• Strong analytical skills with problem-solving capabilities, curious, fast learner, resilient, and growth mindset
• Good communication and negotiation skills, complete with advanced knowledge of disease, products, policies, and territory
• Energetic, good interpersonal skills, and ability to work in a team environment.
• Excellent verbal & written communication, able to understand and convey Oncology product related information to HCPs with professional manners
• High work ethic, reliable and punctual in reporting for scheduled work

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Jakarta, Indonesia

Employee

Regular

Full time

• Focus terhadap Product Cisco
• Memahami dan monitor Program Principal
• Follow up Sales team dan atau customer terkait lead dan opportunity (termasuk registrasi deal)
• Bekerja sama dengan tim Marcomm dalam membuat Sales Play untuk membuat Lead, koordinasi dengan Sales untuk mempercepat Deal Monitor enablement tim Teknikal

Minimum Qualifications

• Pendidikan: S1 Teknologi Informasi/ Teknik Elektro/ Teknik Industri/ Teknik Komputer
• Pengalaman 3 tahun sebagai Alliance/Product Specialist/BDM/PM
• Bisa berbahasa Inggris (lisan & tulisan) diutamakan yang memiliki TOEFL diatas 550
• Memiliki kemampuan analisa
• Disukai mengerti produk Cisco

Qualification :

• Min D3/S1 or Bachelor's degree from any major (preferable Pharmacy or Health-related fields).
• Experience in selling minimal invasive surgery products (e.g., laparoscopy) is highly preferred.
• Required areas : Jakarta, West Java, Central Java, East Java and Bali - East Nusa Tenggara.
• Having 2-5 years of experiences as a Product Specialist/ Medical Representative/ Sales Executive.
• Good relationship with Private/ Public Hospitals and Clinics.
• Required skills: Communication, Building Partnerships, Negotiation & Presentation Skills.
• Employed under PT Ardia Perdana Indonesia (part of Mursmedic Group).

Job Description :

• Identify opportunities and develop strategic plans to achieve sales targets.
• Sell healthcare and medical products.
• Maintain good relationships.
• Deliver sales presentations and product demos.
• Responsible for achieving the monthly sales target.
• Prepare weekly and monthly sales plans and report.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Title: Product Specialist

Location: Indonesia

How you will contribute:

Performance

• Responsible to achieve target in the territory min. 100% and growing the business in the territory
• Growing market share of the brands or becoming market leader in the territory
• Achieve SFE KPI as parameter of detailing activities
• Conducting marketing activities in the territory as agreed and will be reviewed on a regular basis.

Patients Access

• Understanding the patient journey in the defined territory and collecting insights to identify barriers for patients and opportunities for partnership to enhance the patient experience.
• Partners with patient journey stakeholders (HCPs, Hospitals, Government Stakeholders, etc) to remove the barrier and unlock access for patients
• Expanding Access to a number of patients as agreed annually and will be reviewed quarterly/monthly.

Customer Management

• Identify all stakeholders in the patient journey and the unmet needs to build a territory analysis and create an action plan tailored to the patient needs in the territory and align with guidance from PVA Franchise Lead/Brand Lead.
• Independently set clear objectives and develop strategies for each account to drive product adoption and growth, as well as build a strong relationship with the account
• Creating Customer Call Plans & Reports periodically to PVA Franchise Lead, aligned with PVA Franchise Lead & Takeda requirements
• Act as a scientific partner to deliver Key messages about Takeda's Innovative Products to customers and ensure HCPs' understanding of Takeda's products, especially for efficacy, safety, and administration procedure.
• Independently identify potential customer or new area expansion by understanding competitors' loyal customers & market share in the territory, as well as develop the customers to be an advocate to Takeda Indonesia

Financial Budget Management

• Manage promotional expenses for promotional activities and ensure not overbudget from the provided budget

Compliance

• Ensure all activities are aligned with Local Takeda Indonesia SOP, Takeda's Code of Conduct, and/or global SOP
• Complete all event documentation as required by SOP/Code of Conduct and closed in the system in a timely manner as required by Takeda Indonesia
• Ensure no Conflict of Interest related to all customers and activities

What you bring to Takeda:

• Beyond drugs and therapy selling, this role requires a person who can be a partner to HCPs to ensure patients get diagnoses appropriately and have access to TAKEDA Innovative Products
• Minimum 4 years of pharmaceutical experience in handling Oncology/Rare Disease products in accessing and managing doctors, specialists, and hospital accounts.
• Passionate about healthcare, result and stakeholders-oriented
• Driven, persistent, & tactful in handling customers and good business acumen, with updated market understanding.
• Strong analytical skills with problem-solving capabilities, curious, fast learner, resilient, and growth mindset
• Good communication and negotiation skills, complete with advanced knowledge of disease, products, policies, and territory
• Energetic, good interpersonal skills, and ability to work in a team environment.
• Excellent verbal & written communication, able to understand and convey Oncology product related information to HCPs with professional manners
• High work ethic, reliable and punctual in reporting for scheduled work

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Surabaya, Indonesia

Employee

Regular

Full time

Job Summary
The incumbent works closely with the Sales Manager in managing the Medical channel.

*General Responsibilities *
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills And Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education
Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.