405 Program Delivery jobs in Indonesia

Delivery Manager – Digital Health Platform

Location: Jakarta, on-site (hybrid possible after initial phase)

Contract: Full-time, permanent

Language: Professional English

—

About the Company

We develop digital health solutions that combine care coordination, remote patient monitoring, and AI-enhanced workflows to support healthcare professionals and patients in real-world settings. Our team includes software engineers, clinicians, AI specialists, and product experts. We are establishing a new office in Jakarta and building a core team focused on delivering high-quality healthcare technology.

—

Role Overview

As Delivery Manager, you will own the end-to-end delivery of software projects and initiatives. Your primary responsibility is to coordinate across engineering, QA, product, and clinical teams to ensure timely, quality releases aligned with business goals. You will manage planning, risk, resource allocation, and communication with stakeholders, acting as the central point for project progress and escalation.

—

Key Responsibilities

• Plan, track, and manage delivery timelines, milestones, and dependencies
• Coordinate cross-functional teams including engineering, QA, product, and clinical experts
• Facilitate Agile ceremonies and ensure process adherence
• Identify and mitigate risks and blockers proactively
• Manage stakeholder communication and status reporting
• Drive continuous improvement in delivery processes and team collaboration
• Support scaling the Jakarta office delivery capabilities

—

Required Qualifications

• 4+ years of experience in delivery or project management roles in software or digital product companies
• Proven ability to manage multiple projects with cross-functional teams
• Strong organizational and communication skills, able to work with technical and non-technical stakeholders
• Good knowledge of Clickup and other project management software such as Jira
• Experience with Agile frameworks (Scrum, Kanban)
• English proficiency (written and spoken)
• Interest or experience in healthcare or AI projects is a strong plus

—

Why Join Us

• Play a critical role in delivering impactful healthcare technology
• Work in a multidisciplinary, international team committed to quality and innovation
• Help shape the foundations of our Jakarta office and delivery culture
• Gain exposure to cutting-edge AI applications in healthcare

Job Type: Full-time

Education:

• S1 (Preferred)

Experience:

• delivery or project management roles: 4 years (Required)

Language:

• English (Required)

Application Deadline: 09/30/2025

• Leading the strategic planning, execution, and successful delivery of multiple interconnected projects within a program.
• Defining program scope, objectives, deliverables, and success criteria in collaboration with executive stakeholders.
• Developing and managing comprehensive program plans, including timelines, budgets, resource allocation, and risk management strategies.
• Overseeing project managers and teams, providing guidance, mentorship, and ensuring clear communication.
• Identifying and mitigating program risks, resolving issues, and escalating critical matters as needed.
• Ensuring effective stakeholder management and communication throughout the program lifecycle.
• Driving program governance, establishing reporting mechanisms, and monitoring overall program health.
• Facilitating decision-making processes and ensuring alignment across all project stakeholders.
• Implementing and adhering to project management best practices and methodologies (e.g., Agile, Waterfall, Hybrid).
• Managing third-party vendors and ensuring contractual obligations are met.
• Conducting post-program reviews and identifying lessons learned for future initiatives.

• Bachelor's degree in Business Administration, Management, Computer Science, or a related field. Master's degree is a plus.
• Minimum of 8 years of experience in program or project management, with a significant focus on managing complex, large-scale initiatives.
• PMP, PRINCE2, or PgMP certification is highly desirable.
• Demonstrated experience with various project management methodologies (Agile, Waterfall, Hybrid).
• Proven ability to lead and motivate cross-functional teams in a remote environment.
• Strong understanding of business strategy, operations, and technology landscapes.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Exceptional strategic thinking, problem-solving, and decision-making abilities.
• Proficiency in project portfolio management tools and software.
• Experience managing budgets and financial forecasts for large programs.
• Ability to thrive in a dynamic, fast-paced, and fully remote work setting.

• Define program scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop and manage comprehensive program plans, including timelines, resources, and budgets.
• Lead and mentor cross-functional teams (engineering, product, design, marketing) in an agile setting, facilitating sprint planning, reviews, and retrospectives.
• Oversee the execution of multiple projects within the program, ensuring they remain on track and within scope.
• Identify, assess, and manage program risks and issues, developing mitigation strategies.
• Facilitate effective communication and collaboration among all program stakeholders, providing regular status updates and reports.
• Drive continuous improvement within program delivery processes, promoting agile best practices.
• Manage vendor relationships and third-party integrations as required by the program.
• Ensure that program deliverables meet the highest standards of quality and align with strategic business objectives.
• Contribute to the development of organizational best practices for program and project management.

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in program or project management, with a strong emphasis on technology projects.
• Proven experience managing large-scale, complex, cross-functional technology programs.
• Deep understanding and practical application of Agile methodologies (Scrum, Kanban).
• Experience with program management tools such as Jira, Confluence, Asana, or similar.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and motivate distributed teams.
• Strong risk management and problem-solving capabilities.
• Experience in managing budgets and forecasting resource needs.
• PMP, CSM, CSPO, or other relevant certifications are highly desirable.
• Demonstrated ability to thrive in a fully remote work environment.

The Service Delivery Manager will lead and oversee junior functional consultants responsible for Finance, Accounting, and Tax (FAT) processes in client engagements. This role combines supervision and hands-on execution: ensuring that deliverables comply with accounting standards, tax regulations, and project requirements while also working directly on complex tasks. The Manager serves as the key point of accountability for FAT deliverables, client satisfaction, and team performance.

Key Responsibilities:

• Lead, coach, and supervise junior consultants handling FAT processes for client projects.
• Review and validate deliverables related to finance, accounting, and tax prepared by the team.
• Actively perform hands-on tasks (journal entries, reconciliations, tax calculations, reporting) alongside the team.
• Ensure financial reports comply with PSAK/IFRS and tax regulations (VAT, WHT, Corporate Tax).
• Liaise with client stakeholders (Finance, Accounting, Tax teams) to gather requirements and provide solutions.
• Oversee accuracy and timeliness of month-end and year-end closing activities.
• Provide guidance on budgeting, forecasting, and financial analysis for clients.
• Coordinate with auditors and tax advisors to ensure compliance and audit readiness.
• Identify process improvement opportunities in FAT areas and drive implementation.
• Monitor performance of junior consultants, provide feedback, and ensure quality standards are met.

Qualifications:

• Mandatory: Prior working experience in one of the Big Four (PwC, Deloitte, EY, KPMG)
• Background experience in other reputable consulting/accounting firms will be considered a strong plus
• Minimum 5 years of professional experience in Finance, Accounting, and Tax, with at least 2 years in a managerial or lead role.
• Bachelor's degree in Accounting, Finance, or related field.
• Strong knowledge of Indonesian GAAP (PSAK), IFRS, and local tax regulations.
• Proven experience in financial closing, reconciliations, and tax compliance (VAT, WHT, Corporate Tax).
• Hands-on ability to prepare, review, and analyze financial and tax reports (not only oversight).
• Proficiency with ERP/accounting systems and Microsoft Excel.
• Strong leadership, mentoring, and project management skills.
• Excellent communication skills to engage with clients and coordinate across teams.
• Audit experience (internal/external) is an advantage.

Responsibilities

• Plan technical deliverables (including any system enhancements and upgrades) to meet project's requirements within allocated budget and schedule
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery to Project Manager (PM)/ Program Manager
• Partner with System Analysts, Functional Business Analysts and SME's to collate, understand and finalize functional and technical requirements
• Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc.
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Provide timely updates and report to management

Qualifications

• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory
• Proven working experience in project delivery or equivalent role with at least 6 years' relevant experience in large and complex organizations preferably in the area of Banking and Finance.
• Leadership experience in managing IT delivery teams and implementing large-scale project
• Experience in actual systems development work, with prior coding, functional and technical specifications, systems development and testing experience Tools - JIRA, Confluence, MS Project, Excel, Visio
• Good knowledge in AML policies, procedures, products and industry practices preferred
• Good understanding and experience in software development cycle (Waterfall or Agile best practices)
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills
• Experience in vendor product management will be an added advantage
• Proficient knowledge in SQL/Oracle and/or Compliance related capabilities
• Experience with UNIX and/or Windows operating system will be an added advantage

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.

The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.

What You'll Be Doing
Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
• Acts as the primary point of contact for client inquiries, escalations, and feedback.
• Understands client business needs and objectives to tailor required services accordingly.
• Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Collaborates with technical teams to resolve client issues and incidents promptly.
• Monitors and assesses client satisfaction regularly through feedback mechanisms.
• Takes proactive measures to address client concerns and continuously improve service quality.
• Develops account plans and strategies to enhance client engagement and retention.
• Identifies opportunities for upselling or cross-selling additional services.
• Manages the implementation of new services, upgrades, and projects for clients.
• Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
• Ensures that service delivery aligns with contractual agreements and compliance requirements.
• Consults with legal team to ensure that all contract escalations are addressed with contract governance.
• Monitors and reports on contract performance.
• May oversee financial aspects of client accounts, including budgeting and forecasting.
• May manage billing and invoicing processes.
• Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
• Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
• Identifies and mitigates risks associated with service delivery and client relationships.
• Develops contingency plans for potential disruptions.
• Maintains accurate records, client documentation, and incident reports.
• Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Knowledge, Skills and Attributes:

• Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
• Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
• Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
• Seasoned proficiency in project management.
• Excellent communication, negotiation, and problem-solving skills.
• Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
• Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
• Seasoned familiarity with ITIL or other IT service management frameworks.
• Ability to work under pressure and has exceptional organizational skills and attention to detail
• Ability to work collaboratively with cross-functional teams.
• Adaptability and a customer-focused mindset.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.

Required Experience:

• Seasoned demonstrated experience in a managed services and/or support services environment.
• Seasoned demonstrated experience in managed services - service delivery and client management.
• Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Seasoned demonstrated experience in monitoring contract performance.
• Seasoned demonstrated experience in managing service delivery projects for clients.
• Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Your skills

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• Relevant professional certifications such as PMP, ITIL, or similar
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• More than 5 years of experience as a Service Delivery Manager in IT field

Your tasks

As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.

Tasks and Responsabilities:

• Have primary responsibility for implementing requirements of the customer contract, defining, planning, tracking and managing the assigned project successfully with support of Global Manager, Service Delivery.
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.
• Serve as point of contact for the operational customer contacts and to be the focal point for all operational issues relevant to each project. You will be the connection between customers and your engineers.
• You will be responsible for the compliance of Service Level Agreements (SLA) within your projects, recognize optimization requirements in processes/services and initiate the necessary steps.
• You will be responsible for managing and meeting the commercial requirements of your assigned projects.
• Effectively address any escalations timely.
• Accountable for quality of service and performance.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.
• Work across the business to provide effective communication on important matters and build relationships with other teams to ensure effective dialogue between departments.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

The Service Delivery Manager will lead and oversee junior functional consultants responsible for Finance, Accounting, and Tax (FAT) processes in client engagements. This role combines supervision and hands-on execution: ensuring that deliverables comply with accounting standards, tax regulations, and project requirements while also working directly on complex tasks. The Manager serves as the key point of accountability for FAT deliverables, client satisfaction, and team performance.

Key Responsibilities:

• Lead, coach, and supervise junior consultants handling FAT processes for client projects.
• Review and validate deliverables related to finance, accounting, and tax prepared by the team.
• Actively perform hands-on tasks (journal entries, reconciliations, tax calculations, reporting) alongside the team.
• Ensure financial reports comply with PSAK/IFRS and tax regulations (VAT, WHT, Corporate Tax).
• Liaise with client stakeholders (Finance, Accounting, Tax teams) to gather requirements and provide solutions.
• Oversee accuracy and timeliness of month-end and year-end closing activities.
• Provide guidance on budgeting, forecasting, and financial analysis for clients.
• Coordinate with auditors and tax advisors to ensure compliance and audit readiness.
• Identify process improvement opportunities in FAT areas and drive implementation.
• Monitor performance of junior consultants, provide feedback, and ensure quality standards are met.

Qualifications:

• Mandatory: Prior working experience in one of the Big Four (PwC, Deloitte, EY, KPMG)
• Background experience in other reputable consulting/accounting firms will be considered a strong plus
• Minimum 5 years of professional experience in Finance, Accounting, and Tax, with at least 2 years in a managerial or lead role.
• Bachelor's degree in Accounting, Finance, or related field.
• Strong knowledge of Indonesian GAAP (PSAK), IFRS, and local tax regulations.
• Proven experience in financial closing, reconciliations, and tax compliance (VAT, WHT, Corporate Tax).
• Hands-on ability to prepare, review, and analyze financial and tax reports (not only oversight).
• Proficiency with ERP/accounting systems and Microsoft Excel.
• Strong leadership, mentoring, and project management skills.
• Excellent communication skills to engage with clients and coordinate across teams.
• Audit experience (internal/external) is an advantage.

We are hiring an experienced SAP Delivery Manager to join our dynamic team in Jakarta. The ideal candidate will have a strong background in SAP implementation and delivery, with leadership experience in managing end-to-end SAP projects across multiple modules and geographies.

Key Responsibilities:

Lead the delivery of SAP projects and ensure successful implementation

Manage project timelines, budget, resources, and customer expectations

Collaborate with internal teams and clients to ensure alignment

Provide strategic direction for SAP initiatives

Ensure compliance with industry standards and best practices

Requirements:

10-15 years of experience in SAP delivery and project management

Proven experience managing large SAP programs (ECC, S/4HANA is a plus)

Strong communication and stakeholder management skills

PMP or similar certification preferred

Apply Now: Send your resume to with the following details:

Current CTC

Expected CTC

Current Location

Notice Period