2,588 Quality Manager jobs in Indonesia

Deskripsi Pekerjaan:

• Memimpin fungsi Quality Assurance (QA) dan Quality Control (QC) untuk memastikan standar kualitas produk roda dua sesuai dengan spesifikasi perusahaan dan regulasi yang berlaku.

• Merancang, mengimplementasikan, dan mengawasi sistem manajemen mutu (ISO 9001 & ISO

• Mengawasi proses inspeksi bahan baku, komponen, dan produk akhir agar sesuai standar kualitas.

• Menganalisis data kualitas, mengidentifikasi tren defect, serta melakukan root cause analysis untuk mencegah masalah berulang.

• Berkoordinasi dengan departemen produksi, R&D, dan engineering dalam implementasi perbaikan kualitas secara berkelanjutan (continuous improvement).

• Memastikan compliance terhadap standar keselamatan dan regulasi industri otomotif.

• Memimpin audit internal dan eksternal terkait kualitas.

• Menyusun laporan performa kualitas (rejection rate, defect rate, customer claim, warranty return) untuk manajemen.

• Membina dan mengembangkan tim QA/QC agar memiliki kompetensi teknis yang baik.

Kualifikasi:

• Pendidikan minimal S1 Teknik Industri, Teknik Mesin, atau bidang terkait.

• Pengalaman minimal 7 tahun di bidang Quality Assurance/Quality Control dalam industri manufaktur otomotif, khususnya kendaraan roda dua.

• Work for a reputable global company
• Dynamic working environment

About Our Client
The client is a leading global manufacturer of automotive components.

Job Description
Incoming Quality (Supplier Parts & Materials)

• Inspecting and validating incoming materials/components to meet specifications.
• Collaborating with Purchasing Quality Assurance (PQA) to resolve non-conformities.
• Driving supplier corrective actions and monitoring effectiveness.

Supplier Quality Management

• Managing supplier audits, APQP/PPAP submissions, and performance reviews.
• Conducting root cause analysis (5 Why, Fishbone, 8D) and implementing corrective actions.
• Working closely with regional/global suppliers and aligning with PQT teams.

Quality Management System (QMS)

• Maintaining compliance with IATF 16949, ISO 14001, ISO 45001, and customer-specific standards.
• Leading internal audits, risk assessments, and compliance reporting.
• Supporting certification and customer audits.

In-Process & Outgoing Quality Control

• Monitoring production lines for process adherence and defect prevention.
• Conducting sampling, measurement, and functional testing before product shipment.
• Coordinating with overseas labs (e.g., CN) for product testing and certification schedules.

Customer Quality & Continuous Improvement

• Acting as the quality representative for automotive OEM and Tier-1 clients.
• Handling customer complaints, warranty issues, and 8D problem-solving reports.
• Driving continuous improvement projects (Lean, Six Sigma, Kaizen) to reduce defects and improve yield.
• Supporting APQP, FMEA, and control plan development for new product launches.

Stakeholder Management & Cross-BU Collaboration

• Liaising with internal functions such as Engineering, Production, Supply Chain, and Purchasing to ensure alignment on quality topics.
• Coordinating with regional/global Business Units (BU) to standardize processes and share best practices.
• Acting as a key point of contact between suppliers, internal teams, and customers, ensuring transparent communication and quick issue resolution

The Successful Applicant

• Strong background in automotive industry quality management, with solid knowledge of IATF 16949.
• Excellent communication skills in English.
• Experience as a Manager for 5 years
• Demonstrates a future-fit, growth mindset, open to change and improvement.
• Collaborative style - able to work across functions (not siloed within quality only) and embrace discussion when friction occurs.
• Comfortable representing Indonesia within regional/global discussions.

What's On Offer

• Work for a reputable global company
• Dynamic working environment
• Work in a multi-cultural team

Contact: Erni Susanto
Quote job ref: JN

The Quality Manager is responsible for ensuring that products, processes, and suppliers consistently meet stringent standards like IATF 16949, ISO 14001, and ISO 45001, while also acting as a bridge between suppliers, internal teams, and customers.

Client Details

The client is a leading global manufacturer of automotive components.

Description

Incoming Quality (Supplier Parts & Materials)

• Inspecting and validating incoming materials/components to meet specifications.
• Collaborating with Purchasing Quality Assurance (PQA) to resolve non-conformities.
• Driving supplier corrective actions and monitoring effectiveness.

Supplier Quality Management

• Managing supplier audits, APQP/PPAP submissions, and performance reviews.
• Conducting root cause analysis (5 Why, Fishbone, 8D) and implementing corrective actions.
• Working closely with regional/global suppliers and aligning with PQT teams.

Quality Management System (QMS)

• Maintaining compliance with IATF 16949, ISO 14001, ISO 45001, and customer-specific standards.
• Leading internal audits, risk assessments, and compliance reporting.
• Supporting certification and customer audits.

In-Process & Outgoing Quality Control

• Monitoring production lines for process adherence and defect prevention.
• Conducting sampling, measurement, and functional testing before product shipment.
• Coordinating with overseas labs (e.g., CN) for product testing and certification schedules.

Customer Quality & Continuous Improvement

• Acting as the quality representative for automotive OEM and Tier-1 clients.
• Handling customer complaints, warranty issues, and 8D problem-solving reports.
• Driving continuous improvement projects (Lean, Six Sigma, Kaizen) to reduce defects and improve yield.
• Supporting APQP, FMEA, and control plan development for new product launches.

Stakeholder Management & Cross-BU Collaboration

• Liaising with internal functions such as Engineering, Production, Supply Chain, and Purchasing to ensure alignment on quality topics.
• Coordinating with regional/global Business Units (BU) to standardize processes and share best practices.
• Acting as a key point of contact between suppliers, internal teams, and customers, ensuring transparent communication and quick issue resolution

Profile

• Strong background in automotive industry quality management, with solid knowledge of IATF 16949.
• Excellent communication skills in English.
• Experience as a Manager for 5 years
• Demonstrates a future-fit, growth mindset, open to change and improvement.
• Collaborative style - able to work across functions (not siloed within quality only) and embrace discussion when friction occurs.
• Comfortable representing Indonesia within regional/global discussions.

Job Offer

• Work for a reputable global company
• Dynamic working environment
• Work in a multi-cultural team

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Erni Susantoon

Additional Information

Job Number

Job CategoryProcurement, Purchasing, and Quality Assurance

LocationJW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience

• Experience and/or knowledge of hotel business.

• Ability to understand quality management practices and teaches to others.

• Ability to understand data collection methods.

• Knowledge of budget preparation and the control of costs.

• Working knowledge of statistical measurement tools.

• Effective presentation skills.

• Detail orientation and analytical

Desirable Experience

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred

• Previous training in guest relations.

• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.

• Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.

• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.

• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.

• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.

• Immerses in operations to better understand issues/defects faced on the ground.

• Drives several initiatives for business standard audits and guestvoice.

• Conducts monthly audit to verify compliance with company and brand standards.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Completes other reasonable duties as requested by leadership.

Executing Quality Training Programs

• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.

• Develops specific training designed to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

• Verifies that management practices at all levels are aligned with quality tools.

• Verifies the tools for continuous improvements are in place and being utilized.

• Uses data collection methods to identify, compile, display, track, and analyze defect trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.

• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Extensive Quality Management Experience

• Over 8 years of experience in large-scale quality management, supporting organizations with 500+ personnel
• Proven ability to lead quality teams, develop robust systems, and drive compliance across operatio

Lean Management & Quality Tools Proficiency

• Familiar with Lean Management principles and quality data analysis tools
• Skilled in identifying root causes, implementing corrective actions, and driving continuous improvement

Growth-Oriented & Proactive Mindset

• Demonstrates a can-do attitude and a strong passion for growing with the company
• Self-motivated, hands-on, and committed to fostering a culture of quality excellence

Language Skills

• Fluent in English; Chinese language proficiency is a plus for cross-functional collaboration

Results-Oriented Leadership

• Strong focus on delivering measurable results in product quality, process efficiency, and regulatory compliance
• Experienced in setting and achieving quality KPIs, and driving sustainable improvements across the organization

Responsibilities:

• Oversee all Product Quality functions in our manufacturing.
• Drive the Quality team KPIs in all stages of production, from incoming raw materials to finished goods shipment.
• Communicate quality issues with the HK office and appropriate internal and external stakeholders.
• Lead quality communications with local buying offices.
• Ensure that the quality of our products meets or exceeds our clients' and business expectations, serving as the Hop Lun Kaizen & Quality Champion.

Qualifications:

• At least 8 years of experience in the same field and position in intimate apparel manufacturing.
• Well-versed in carrying out QA requirements under different customer standards.
• Capable of training trainers.
• Strong leadership, communication, and coordination skills.
• Effective problem solver and team player.

Additional Information
Job Number

Job Category
Procurement, Purchasing, and Quality Assurance

Location
JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience

• Experience and/or knowledge of hotel business.
• Ability to understand quality management practices and teaches to others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and the control of costs.
• Working knowledge of statistical measurement tools.
• Effective presentation skills.
• Detail orientation and analytical

Desirable Experience

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred
• Previous training in guest relations.
• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
• Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES
Managing Quality Assurance Goals

• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
• Immerses in operations to better understand issues/defects faced on the ground.
• Drives several initiatives for business standard audits and guestvoice.
• Conducts monthly audit to verify compliance with company and brand standards.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Completes other reasonable duties as requested by leadership.

Executing Quality Training Programs

• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
• Develops specific training designed to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

• Verifies that management practices at all levels are aligned with quality tools.
• Verifies the tools for continuous improvements are in place and being utilized.
• Uses data collection methods to identify, compile, display, track, and analyze defect trends.

Managing The Guest Experience

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Key Responsibilities:

• Establish and maintain effective quality management systems and processes.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement.
• Provide training and support to staff on quality standards and procedures.
• Collaborate with various departments to enhance service delivery and operational efficiency.
• Develop and implement quality improvement initiatives that align with business goals.
• Act as a point of contact for quality-related issues and customer feedback.
• Prepare reports and presentations for management reviews.
• Participate in the development of strategic quality objectives.
• Perform other related duties as assigned.

Requirements

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment.
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, in English.
• Proven ability to lead and motivate teams towards achieving quality goals.

• Familiarity with compliance requirements and audit processes.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus.

• Proficiency in quality management software and data analytics tools.
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The "Quality Manager" will be based in Batam.

In this role, you will develop, implements and coordinate product assurance program to prevent or eliminate defects in new or existing products.

Responsibilities:

• Researches, evaluates and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends and design and development of new products for consideration by other members of management team.
• Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.
• Contributes with other top management personnel in formulating and establishing company policies, operating procedures and goals.
• Develops initial and subsequent modifications of product assurance program to delineate areas of control, personnel requirements and operational procedures within program.
• Evaluates contents of reports from product assurance program department heads and confers with top management personnel preparatory to formulating fiscal budget for product assurance program.
• Conducts management meetings with product assurance program department heads to establish, delineate and review program organizational policies, to coordinate functions and operations between departments, and to establish controls and procedures for attaining goals.
• Interface with customers on technical/quality issues and improvement initiatives.
• In charge of managing customer audits and regulatory/compliance agency audits.
• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
• Visits and confers with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders and vendor quality standards.
• Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.
• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.

Qualifications:

• Typically requires a Bachelor's degree in Engineering or related field or equivalent experience and training.
• Typically requires a minimum of 6 years of experience developing, implementing and maintaining quality systems or related area.
• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies of such processes at the site.
• Must have knowledge of difficult system requirements and both national and international government regulatory agency standards.

FA22

Job Category

Quality

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email

and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).