2,341 Quality Operations Management jobs in Indonesia

Overview:

We are looking for a detail-oriented and proactive individual to support business improvement initiatives and risk management processes. This role involves collecting and analyzing operational data, assisting in the design and implementation of process enhancements, and monitoring compliance with risk controls. You will work closely with senior team members and collaborate across departments to drive operational efficiency and risk mitigation.

Key Responsibilities:

• Support
  business process mapping
  and documentation of workflows.
• Develop and maintain
  flowcharts
  to visualize processes and identify potential risks.
• Assist in
  risk identification, assessment, and mitigation planning
  .
• Contribute to the design, review, and implementation of
  Standard Operating Procedures (SOPs)
  .
• Collect and analyze data to evaluate process performance and recommend improvements.
• Collaborate with cross-functional teams to support continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Industrial Engineering, Management, or related field.
• Strong analytical and problem-solving skills.
• Knowledge of
  process improvement tools
  (e.g., Lean, Six Sigma) is a plus.
• Familiarity with
  risk management frameworks
  and compliance processes preferred.
• Proficient in MS Office (Excel, PowerPoint, Visio) or other process mapping tools.
• Strong communication and collaboration skills.

Why Join Us?

• Opportunity to work on impactful business improvement initiatives.
• Collaborative and growth-oriented work environment.
• Develop skills in process optimization, risk management, and cross-functional teamwork.

Responsibilities:

1. New Product Introduction (NPI) & Model Changeover

• Develop and author critical process documentation, including Standard Operating Procedures (SOPs) and Quality Control Flow Charts (QCFCs), based on new model drawings and engineering standards.
• Lead and execute model changeover activities, meticulously verifying and synchronizing machine parameters with official standards to ensure process readiness.
• Collaborate with Advanced Manufacturing Engineering (AME) and other departments to conduct production line buy-offs, formally qualifying equipment and processes for trial runs.
• Manage structured, multi-batch trial runs (e.g., 100/100/120 pcs) by establishing checkpoints, identifying potential failure modes, and leading real-time issue resolution.
• Conduct post-trial evaluations to document key learnings, identify potential risks for NG products, and formalize process settings for mass production.
• Provide dedicated engineering support during the initial mass production phase to monitor process stability and ensure a smooth operational handover.

2. Process Improvement & Quality Assurance

• Proactively monitor production line performance by tracking First Pass Yield (FPY) metrics through the Kanban system to identify areas for improvement.
• Initiate and implement continuous improvement projects aimed at increasing FPY, reducing scrap rates (NG products), and enhancing overall process efficiency.
• Conduct in-depth root cause analysis (RCA) for NG products and critical process deviations (CTS).
• Utilize a multi-faceted approach for investigation, including on-the-floor process audits, data analysis, and review of CCTV footage to accurately identify the source of issues.

3. Process Control & Documentation Management

• Manage and maintain all process-related documentation within the Product Lifecycle Management (PLM) system.
• Update SOPs and QCFCs to reflect changes in machine parameters, process optimization steps, or responses to quality issues.
• Analyze and refine process steps to systematically reduce production cycle time while maintaining quality standards.
• Adjust and standardize machine parameters to correct for variations in measurement or to align with engineering changes.

Requirements:

• A Bachelor's Degree (S1) in an engineering discipline is required (Mechanical Engineering, Mechatronics / Electrical Engineering).
• Proficiency in
  Root Cause Analysis (RCA)
  techniques.
• Have a knowledge of
  Lean Manufacturing
  principles.

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.

An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties, while also creating an impact by supporting small sellers and micro-entrepreneurs across the nation.

• Develop and implement Continuous Improvement programs (Lean, Six Sigma, Kaizen).
• Analyze operational data to identify opportunities for improving productivity and accuracy.
• Create, standardize, and update Standard Operating Procedures (SOPs), ensuring compliance across operations.
• Lead efficiency and productivity improvement projects.
• Manage and monitor operational KPIs, conducting root cause analysis in case of deviations.
• Train and coach operational teams on improvement tools, methodologies, and problem-solving techniques.

• Minimum 3 years of experience in Process Improvement/Operational Excellence or a similar role.
• Bachelor degree in Logistics, Engineering, or similar major is welcome.
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Proficiency in Value Stream Mapping and process analysis.
• Skilled in data analysis and visualization using Excel, Power BI, or similar tools.
• Proven ability in project management, from initiation to execution and monitoring.

MAIN RESPONSIBILITIES

This position is responsible for analyzing, designing, and leading the execution of HR process improvement initiatives across the organization. This role ensures HR processes are efficient, user-centric, aligned with organizational needs, and ready to support future growth. The position will collaborate cross-functionally, particularly with HRBPs, HR Services, and enabling teams, to ensure improvement projects are effectively implemented and sustained.

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Engineering, Science, or a related field.
• 5 years of HR experience with a strong focus on HR operations, transformation, or shared services.
• Demonstrated project management experience, ideally in a matrix or fast-paced environment.
• Excellent stakeholder engagement, analytical, and communication skills.
• Strong knowledge of HR workflow, and process.
• Proficient in oral and written English.

• Merancang program dan mengimplementasikan inisiatif Continuous Improvement di seluruh rantai nilai perkebunan (estate, traksi, workshop, hingga pabrik kelapa sawit) untuk peningkatan mutu.
• Mengidentifikasi peluang perbaikan produktivitas di wilayah operasional perkebunan dan operasional PKS.
• Melakukan analisis kinerja operasional berbasis KPI
• Memimpin cross-functional project untuk menurunkan losses (losses panen, losses oil, downtime mesin) serta meningkatkan efisiensi supply chain.
• Memberikan pelatihan & coaching kepada team operasional terkait problem solving tools & mindset improvement.

• Pendidikan minimal S1 (Teknik Industri, Pertanian, Mesin, atau bidang terkait).
• Pengalaman minimal 10 tahun di bidang Operational Excellence / Continuous Improvement, lebih diutamakan di industri perkebunan kelapa sawit.
• Kuat dalam analisis data, project management, dan change management.
• Bersedia melakukan perjalanan dinas rutin ke kebun/PKS.

About the Role

Identifying and evaluating current processes to pinpoint areas of inefficiency, bottlenecks, and potential for improvement. Developing and implementing new or modified processes that address identified issues.

Responsibilities

• Working closely with stakeholders across different departments to gather requirements, communicate process changes, and ensure smooth implementation.
• Guiding teams through the transition to new processes, providing training and support as needed.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to work independently and as part of a team.
• Project management skills.
• Proficiency in data analysis and reporting.
• Familiarity with relevant software and tools.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to work independently and as part of a team.
• Project management skills.
• Proficiency in data analysis and reporting.
• Familiarity with relevant software and tools.

Preferred Skills

• Experience with process improvement methodologies

Tanggung Jawab:

• Menganalisis dan memetakan proses bisnis yang ada untuk
  mengidentifikasi area yang dapat ditingkatkan
  .
• Mengembangkan dan mengimplementasikan
  strategi peningkatan efisiensi
  proses kerja di berbagai departemen.
• Mengumpulkan dan menganalisis data operasional untuk menemukan
  bottleneck, waste, atau ketidakefisienan
  .
• Mendesain ulang alur kerja (workflow) agar lebih
  efisien, efektif, dan hemat biaya
  .
• Berkolaborasi dengan tim lintas fungsi
  (operasional, finance, HR, dll.) untuk memastikan penerapan perbaikan berjalan lancar.
• Menyusun
  SOP (Standard Operating Procedure)
  baru dan memastikan seluruh tim memahami serta menerapkannya.
• Melakukan
  monitoring dan evaluasi hasil implementasi
  , serta memberikan laporan berkala kepada manajemen.

Kualifikasi:

• Pendidikan minimal S1 Teknik Industri, Manajemen, atau bidang terkait.
• Memiliki pengalaman kerja minimal 3/6 bulan di bidang process improvement, business process analyst, atau continuous improvement.
• Memiliki kemampuan analisis data dan problem-solving yang kuat.
• Mampu mengelola proyek perbaikan lintas departemen.
• Komunikatif, kolaboratif, dan memiliki kemampuan presentasi yang baik.

As an Operations Process Improvement & Policies Specialist at Krom, you will analyze, design, and implement more efficient and effective operational processes that align with company policies and industry regulations.

Job Description

• Support Document Owners (e.g., Operations Division and Finance Operations Department) in collaborating to develop policies/guidelines/procedures that comply with the Bank's standards.
• Ensure timely creation and updates of policies/guidelines/procedures under their area of responsibility.
• Analyze current operational processes and take initiatives to improve efficiency, strengthen control, and enhance workflows for both internal and external customers.
• Ensure all accountable policies/guidelines/procedures comply with the latest banking regulations, such as anti-money laundering (AML), data privacy, and other regulatory requirements.
• Continuously monitor the performance of operational processes and implement iterations as needed.
• Manage the administration and documentation of all policies, guidelines, and procedures within their responsibility.
• Manage and contribute to various initiatives or projects aimed at developing and improving operational policies and procedures.
• Collaborate with Document Owners to follow up on audit findings related to the relevant policies/guidelines/procedures.
• Work closely with related units to organize regular socialization and dissemination of policies, guidelines, and procedures to the Operations Division teams.

Job Requirements

• Minimum Bachelor's degree in Accounting, Management, Law, Industrial Engineering, or equivalent fields.
• At least 3 years of experience in operational or credit process improvement, policy development, or project management in the banking sector.
• Have knowledge of digital banking operational systems, including core banking systems and regulatory compliance.
• Strong skills in identifying efficiency opportunities and managing changes in complex operational processes.
• Ability to develop SOPs and policies that automate business processes and ensure compliance with service standards.
• Experience handling various projects involving the development and design of policies and procedures in line with applicable regulations.
• Banking or financial services certification is a plus.
• An innovative mindset to create efficient and sustainable solutions in a dynamic environment.

Responsibility:

• Working with the Business Development and Strategy Manager to ensure that the work of the program, including the scope of each project, covers the necessary aspects required to deliver the products or services that will lead to operational benefits.

• Working with the Business Development and Strategy Manager to identify projects that will contribute to realizing benefits and achieving outcomes.

• Identifying, defining, and tracking the benefits and outcomes required of the program.

• Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use.

• Led the activities associated with benefits realization and ensuring that continued accrual of benefits can be achieved and measured after the program has been completed.

• Establishing and implementing the mechanisms by which benefits can be delivered and measured.

• Taking the lead on transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business.

• Preparing affected business areas for transition to new ways of working.

• Optimizing the timing of the release of project deliverables into business operations.

Requirements:

• Experienced in sales and distribution improvement
• Bachelor degree from any major
• Required language(s): Bahasa Indonesia, English
• At least 1 Year(s) of working experience
• Required Skill(s): Strong Analytical Thinking, Communication, Partnership, Ms. Office, Ms. Visio, Reporting
• Good interpersonal skill